What the Actual Fark COMC - Page 3

dgrochester55 · 10-17-2023, 09:57 AM

Quote:

Originally Posted by SleeperCards

COMC please stop this or at least limit the amount of times asked/increase the time between asks.

Agreed, a reasonable option would be an initial validation on a new device followed by a periodic validation once a week or so. Not every time you close out of the site.

I also notice a lot of accounts that have been around for 10+ years when looking at the top sellers lists. It is common for people to change emails for various reasons. By doing this with no notice or option to change an email, they have most likely frozen the ability of many longtime customers to get in. This results in less sales for everyone.

Extremely poor planning and execution overall.

hofs4u · 10-17-2023, 10:25 AM

UPDATE:

Just went to check COMC again and it asked for verification. So apparently, when I got in earlier without logging in it was a major security breach. What a fustercluck!!!!!!!!!

I was beyond furious at this new implementation and figured I'd give COMC 24 hours before putting them on blast for the stupidest thing they ever did (which is saying a lot).

Well . . . I went to log in from a computer I hadn't been on in since last night and not only did I not have the verification, but I got in without logging in. Maybe just maybe we will stay in for extended periods of time after verification.

Budler · 10-17-2023, 11:28 AM

Quote:

Originally Posted by checkoutmydeals

"Thank you for submitting your request. We are currently experiencing a high volume of inquiries. We apologize in advance for any delay in response time, and our staff will get back to you as quickly as possible."

I put my 2 cents worth in.

Being in my Twighlight years of collecting this just makes it easier to quit. Along with the prices going up.

Faulkenburg · 10-17-2023, 12:23 PM

Can you imagine working for whoever is making these awful decisions at COMC?

I've had to "manage up" before, but the mid-level managers at COMC have their work cut out for them....

BTBCards79 · 10-17-2023, 01:32 PM

Does anyone have any idea how I can reach someone at COMC? I have emailed them multiple times and sent messages via the website. I have only received a few automated messages thus far. I cannot find a live support button and I do not see a phone number for customer support. The email address I have linked to COMC is long gone (my account is 12+ years old) so I am unable to log into my account with the 2FA. The fact that one is unable to immediately contact COMC is quite concerning.

checkoutmydeals · 10-17-2023, 01:43 PM

Supposedly, if you use this link, you can request that someone from COMC call you.

https://calendly.com/comcsupport

BTBCards79 · 10-17-2023, 01:50 PM

I tried that too and I get a message that states there are no slots available in October! Unbelievable.

dgrochester55 · 10-17-2023, 01:56 PM

Quote:

Originally Posted by BTBCards79

Does anyone have any idea how I can reach someone at COMC? I have emailed them multiple times and sent messages via the website. I have only received a few automated messages thus far. I cannot find a live support button and I do not see a phone number for customer support. The email address I have linked to COMC is long gone (my account is 12+ years old) so I am unable to log into my account with the 2FA. The fact that one is unable to immediately contact COMC is quite concerning.

Convenient for them that they choose to disable that after making this move.

jamcas997 · 10-17-2023, 02:07 PM

COMC stinks I will sell my own cards.

obzezzed · 10-17-2023, 02:19 PM

delete

obzezzed · 10-17-2023, 02:19 PM

Quote:

Originally Posted by BTBCards79

Does anyone have any idea how I can reach someone at COMC? I have emailed them multiple times and sent messages via the website. I have only received a few automated messages thus far. I cannot find a live support button and I do not see a phone number for customer support. The email address I have linked to COMC is long gone (my account is 12+ years old) so I am unable to log into my account with the 2FA. The fact that one is unable to immediately contact COMC is quite concerning.

staff@comc.com

checkoutmydeals · 10-17-2023, 02:23 PM

I managed to contact someone at COMC by email and attempt to explain some of the issues people were having here. I got this response:

"Customers can contact us and request an email change on their account. If they are contacting us from that new email address, we will make the change"

Your mileage may vary.

BTBCards79 · 10-17-2023, 03:09 PM

I have emailed staff@comc.com multiple times now with zero response. I am reaching out via Facebook next.

pfb11 · 10-17-2023, 03:14 PM

This is infuriating. Every single time?

BTBCards79 · 10-17-2023, 03:19 PM

I received two automated responses to my messages from the website, but no responses to my emails to staff@comc.com. I just tried to request a code again, thinking they may have already changed my email address, but the code is still being sent to the old email address that I do not have access to.

mc1 · 10-17-2023, 04:08 PM

Quote:

Originally Posted by pjrussell

Am I the only one having NO issues logging in today. Got the verification last night at 10pm and this morning normal.

Sometimes when it shows me as logged out I click on Sign In/Sign Up and it automatically logs me in. It shows Authenticating? and a white page .

I also dont really get logged off every 15-20 minutes as some claim happens to them. If i completely close my browser then yes, it does require another login.

Soxrule111 · 10-17-2023, 04:16 PM

I dont even know my email log in. So I can only go on app, and cant add funds.

Svetlov · 10-17-2023, 05:01 PM

Update on my end:
I was already talking to a rep about a different issue and used that open ticket to tell her about the email problem.
She changed the email address for me, on the back end, within a few hours and I can access my account again.
If you send them an email right now it´s probably gonna be a minute but they´ll help you out.
I bet their CS people are having a field day today. (and the rest of the week...)

JewVol · 10-17-2023, 05:03 PM

This is absurd. You have to get a code from your email every single time you go to the website. Just absurd.

mc1 · 10-17-2023, 05:18 PM

Quote:

Originally Posted by JewVol

This is absurd. You have to get a code from your email every single time you go to the website. Just absurd.

Not sure how that happens. I last logged on an hour and a half ago havent had to request a code each time I go to the site.

no10pin · 10-17-2023, 05:21 PM

Quote:

Originally Posted by mc1

Not sure how that happens. I last logged on an hour and a half ago havent had to request a code each time I go to the site.

It changed for me a couple of hours ago. Yesterday it was timing out after 10 minutes or less and I had to get a code every time.

Same this morning, but earlier this afternoon I clicked on Sign In and it took me straight into the site without even having to put in a username/password. I got timed out just now and clicked it again, and the same thing happened.

glen87 · 10-17-2023, 05:21 PM

Quote:

Originally Posted by mc1

Not sure how that happens. I last logged on an hour and a half ago havent had to request a code each time I go to the site.

if you keep the same browser open, it seems to let you stay in. i have only had to get a code when i closed the browser even if for only a minute.

mc1 · 10-17-2023, 05:26 PM

Quote:

Originally Posted by glen87

if you keep the same browser open, it seems to let you stay in. i have only had to get a code when i closed the browser even if for only a minute.

Sure. Guess You can leave it open in another site/page and it will work fine.

sthoemke · 10-17-2023, 05:49 PM

I guess I've logged on too many times.

Now I can't even get a new code to sign on.

What a joke. I can't think of any other website that does this.

hofs4u · 10-17-2023, 05:51 PM

Quote:

Originally Posted by glen87

if you keep the same browser open, it seems to let you stay in. i have only had to get a code when i closed the browser even if for only a minute.

Not for me. Logs out in less than an hour even if the page is open and front burner.

10-17-2023, 10:25 AM	#52
hofs4u Member Join Date: Nov 2015 Posts: 161 HOFs4U	Maybe an improvement?!?!?!? UPDATE: Just went to check COMC again and it asked for verification. So apparently, when I got in earlier without logging in it was a major security breach. What a fustercluck!!!!!!!!! I was beyond furious at this new implementation and figured I'd give COMC 24 hours before putting them on blast for the stupidest thing they ever did (which is saying a lot). Well . . . I went to log in from a computer I hadn't been on in since last night and not only did I not have the verification, but I got in without logging in. Maybe just maybe we will stay in for extended periods of time after verification. Last edited by hofs4u; 10-17-2023 at 11:23 AM.

10-17-2023, 12:23 PM	#54
Faulkenburg Member Join Date: Aug 2013 Location: Columbia, SC Posts: 1,464 faulkenburg	Can you imagine working for whoever is making these awful decisions at COMC? I've had to "manage up" before, but the mid-level managers at COMC have their work cut out for them.... __________________ Currently Seeking: 2016 SW Evolution Matthew Wood as Bib Fortuna Gold/10

10-17-2023, 03:14 PM	#64
pfb11 Member Join Date: Jul 2011 Posts: 2,734	This is infuriating. Every single time? __________________ isn't it great when you click the "view post" link on a ignored poster, and your decision to block is reaffirmed?

10-17-2023, 04:16 PM	#67
Soxrule111 Member Join Date: Jan 2009 Location: DeKalb Posts: 14,701 Soxrule111	I dont even know my email log in. So I can only go on app, and cant add funds. __________________ Texans Future Super Bowl Champions Check my COMC Port, Selling my Collection in 2025. Making Progress, down to about 1,660 Cards but 10% off right now and lowering cards all week through the sale

10-17-2023, 05:01 PM	#68
Svetlov Member Join Date: Mar 2014 Location: Germany Posts: 100 hockey_core Svetlov	Update on my end: I was already talking to a rep about a different issue and used that open ticket to tell her about the email problem. She changed the email address for me, on the back end, within a few hours and I can access my account again. If you send them an email right now it´s probably gonna be a minute but they´ll help you out. I bet their CS people are having a field day today. (and the rest of the week...) __________________ I collect -> Player: Vincent Damphousse / Teams: Chicago Blackhawks, Bulls, Bears (autos only) / Hockey Auto sets: BeAPlayer (all years), 1997 Legends, Sign of the Times (all years) , 06-07 UD Parkhurst, 10-12 Panini Private Signings, 12-13 Panini Classics, 18-19 + 19-20 UD Chronology Franchise History Last edited by Svetlov; 10-17-2023 at 05:14 PM.

10-17-2023, 01:32 PM	#55
BTBCards79 Member Join Date: Apr 2023 Posts: 187 webuycards79 vintagegem3	Does anyone have any idea how I can reach someone at COMC? I have emailed them multiple times and sent messages via the website. I have only received a few automated messages thus far. I cannot find a live support button and I do not see a phone number for customer support. The email address I have linked to COMC is long gone (my account is 12+ years old) so I am unable to log into my account with the 2FA. The fact that one is unable to immediately contact COMC is quite concerning.

10-17-2023, 01:43 PM	#56
checkoutmydeals Member Join Date: Apr 2010 Location: USA Posts: 3,040 king-collect checkoutmydeals	Supposedly, if you use this link, you can request that someone from COMC call you. https://calendly.com/comcsupport

10-17-2023, 01:50 PM	#57
BTBCards79 Member Join Date: Apr 2023 Posts: 187 webuycards79 vintagegem3	I tried that too and I get a message that states there are no slots available in October! Unbelievable.

10-17-2023, 02:07 PM	#59
jamcas997 Member Join Date: Apr 2012 Location: Virginia Beach Posts: 5,608	COMC stinks I will sell my own cards.

10-17-2023, 02:19 PM	#60
obzezzed Member Join Date: Oct 2007 Location: Boston, MA Posts: 1,138 spikey17matt spikey17matt	delete

10-17-2023, 02:23 PM	#62
checkoutmydeals Member Join Date: Apr 2010 Location: USA Posts: 3,040 king-collect checkoutmydeals	I managed to contact someone at COMC by email and attempt to explain some of the issues people were having here. I got this response: "Customers can contact us and request an email change on their account. If they are contacting us from that new email address, we will make the change" Your mileage may vary.

10-17-2023, 03:09 PM	#63
BTBCards79 Member Join Date: Apr 2023 Posts: 187 webuycards79 vintagegem3	I have emailed staff@comc.com multiple times now with zero response. I am reaching out via Facebook next.

10-17-2023, 03:19 PM	#65
BTBCards79 Member Join Date: Apr 2023 Posts: 187 webuycards79 vintagegem3	I received two automated responses to my messages from the website, but no responses to my emails to staff@comc.com. I just tried to request a code again, thinking they may have already changed my email address, but the code is still being sent to the old email address that I do not have access to.

10-17-2023, 05:03 PM	#69
JewVol Member Join Date: Sep 2018 Posts: 280	This is absurd. You have to get a code from your email every single time you go to the website. Just absurd.

10-17-2023, 05:49 PM	#74
sthoemke Member Join Date: Jul 2012 Location: Parts Unknown Posts: 6,481 sthoemke sthoemke	I guess I've logged on too many times. Now I can't even get a new code to sign on. What a joke. I can't think of any other website that does this. Attached Thumbnails __________________ [signature goes here]