What the Actual Fark COMC - Page 2

JustinVerlander07 · 10-16-2023, 07:42 PM

Quote:

Originally Posted by Ajax1723

Add me to the list of "annoyed". Hopefully a temp thing and they just put it out wrong.

My guess is that this will be much like the captcha. Something they for some reason thought it was a good idea to do but will drop it because of the blowback (which is well deserved).

Dragonman · 10-16-2023, 08:19 PM

It is so slow it is unusable

TawkCards · 10-16-2023, 08:42 PM

there should eventually be a option where you only have to verify once every 45 days ... A couple of days of bugs is worth it becuase the MFA is much needed and important update.

no10pin · 10-16-2023, 08:48 PM

They keep trying these random validations and do it in the worse way possible.

First it was having to accept cookies over and over again for months. Then it was the captcha every time, which now I long for. I was logged in for 5 minutes earlier, clicked on a link and it made me log in again with another code.

If they are going to do this, a pretty simple 'trust this device' box would be really really helpful. You know, like every other website out there.

bbogan99 · 10-16-2023, 09:21 PM

If this is permanent, this is the last straw for me. Captcha killed sales enough; this will destroy them. Who is running this clown show?

mc1 · 10-16-2023, 09:39 PM

Quote:

Originally Posted by bbogan99

If this is permanent, this is the last straw for me. Captcha killed sales enough; this will destroy them. Who is running this clown show?

Nah, thats a lie.

Having only like 500 cards that are likely overpriced is what killed your sales pal.

dgrochester55 · 10-16-2023, 09:40 PM

I've started sending support a complaint every time that, I have to do an email validation. I'm saying in those complaints that if I do that, it'll give them a little idea of how annoying the email validation is to us. I know, that this is passive aggressive of me, but they need to hear it from us on this.

bbogan99 · 10-16-2023, 09:45 PM

Quote:

Originally Posted by mc1

Nah, thats a lie.

Having only like 500 cards that are likely overpriced is what killed your sales pal.

Bite me

TheHeel · 10-16-2023, 09:49 PM

Quote:

Originally Posted by mc1

Nah, thats a lie.

Having only like 500 cards that are likely overpriced is what killed your sales pal.

aguinness · 10-16-2023, 10:13 PM

Captcha wasn't bad, but this requires maneuvering between apps/windows. And I've already had one email take a few minutes to arrive in my email only to have the verification code expire in that time.
This 2FA is bad.
And the really funny thing is that whenever I use my phone to log in, it does the Face ID for the username and password, which is more secure than the 2FA ever could be.

scotthenrichs · 10-17-2023, 06:42 AM

I got the verification email and logged in, but can’t search or make offers or anything really because of servers being too busy this morning. I assume their system is just overloaded with angry messages this morning, lol.

checkoutmydeals · 10-17-2023, 07:01 AM

"Thank you for submitting your request. We are currently experiencing a high volume of inquiries. We apologize in advance for any delay in response time, and our staff will get back to you as quickly as possible."

rentz · 10-17-2023, 07:49 AM

yeah this new 2fa stinks, worse than captcha.
not sure what's going on requiring them to enable all this but it should be an opt in feature and then if using email they need a way to change your email address.

if they want to go for higher security then enable authenticator apps as an option, more secure and quicker
but really do i need more security with comc than some banks offer?

smanzari · 10-17-2023, 08:31 AM

This is dumb, I don't need 2FA for my $40 in 100 baseball cards; if they were laying on the ground in the open in public, I doubt anyone would stop and pick them up - why do I need 2FA for that?!

JustinVerlander07 · 10-17-2023, 08:40 AM

Sent a not so happy email yesterday. Response this morning

"Thank you for your message and concerns with the COMC webpage. COMC is implementing a system update today, we are aware this is impacting a number of users' ability to log-in. We consider the resolution of this issue a top priority and will look to have this updated shortly.

I am sorry for any inconvenience this has caused now and in the future.

We thank you for your patience at this time"

scotthenrichs · 10-17-2023, 08:49 AM

Quote:

Originally Posted by JustinVerlander07

Sent a not so happy email yesterday. Response this morning

"Thank you for your message and concerns with the COMC webpage. COMC is implementing a system update today, we are aware this is impacting a number of users' ability to log-in. We consider the resolution of this issue a top priority and will look to have this updated shortly.

I am sorry for any inconvenience this has caused now and in the future.

We thank you for your patience at this time"

If it's a top priority to fix this, why don't they have this as a big yellow announcement on their front page explaining the situation? Why keep everyone in the dark except a few people that ask about it?

JustinVerlander07 · 10-17-2023, 08:51 AM

Quote:

Originally Posted by scotthenrichs

If it's a top priority to fix this, why don't they have this as a big yellow announcement on their front page explaining the situation? Why keep everyone in the dark except a few people that ask about it?

Agreed, I'm constantly on their lack of communication. They could avoid so much blowback and complaints etc by just being transparent. But they never are except for the 3 months of Julia emails that bragged about how well they were doing.

obzezzed · 10-17-2023, 08:52 AM

Quote:

Originally Posted by dlangley2

I ran into this issue about a year ago with the email tied to my account being long gone and if you email them and explain the issue, they should be able to tie your account to your current email on the backend.

I'm having this same issue. I had them correct this a year ago and it seems my old defunct email address is being used for 2fa. I am blocked out of my account as well. Hummppff.

pharmd19 · 10-17-2023, 09:08 AM

So if the email address I have associated with my account, that I created like 10 years ago, I no longer have access to am I just SOL getting logged in?

I guess a valuable lesson on keeping email up to date on websites with money involved.

checkoutmydeals · 10-17-2023, 09:19 AM

I guess a valuable lesson on keeping email up to date on websites with money involved.

Problem is, even when logged in, I see no way to even see which email address is associated with the account, and no way to change the email address.

I can see and change my name, address and one phone number. But I can't add an additional phone number. I can't change the email address, nor can I add an alternate email address.

At the very least, you should have the option of having the code sent to your phone, either as a text message, or as a voice message.

pjrussell · 10-17-2023, 09:21 AM

Am I the only one having NO issues logging in today. Got the verification last night at 10pm and this morning normal.

dgrochester55 · 10-17-2023, 09:41 AM

I received a reply from COMC, this was intentional and they are playing the "for your own good" card.

"Thank you for your message and concerns with the COMC webpage 2 factor verification. I am sorry for any frustration this new process may have caused.

Security is of the utmost importance to us and, in order to minimize risk to our user accounts, we added Multi-Factor Authentication as way to better protect our customers.

We appreciate your patience during this process.

Best Regards,

Sherri
COMC Customer Support Team"

Svetlov · 10-17-2023, 09:53 AM

I´ve no problem with the process itself. It´s annoying on mobile but, fine... more protection? Good!

BUT! When you intend to implement something like this, make sure to give your customers a heads up.
Like a few months back, when you had to confirm their new TOS, just put in an extra step after a log in, and ask to check the entire presonal data,
including the registered email to be up to date and/or give the option to change it if needed. Something like that.

Now there´s literally hundreds of user that can´t log in and will flood your CS with emails they likely can´t handle.
At this point though you got to say...typical COMC management move

SleeperCards · 10-17-2023, 09:53 AM

COMC please stop this or at least limit the amount of times asked/increase the time between asks.

Sonnys88 · 10-17-2023, 09:55 AM

I was trying to request a PayPal cash-out yesterday and the site kept freezing and would not let me process the request until hours later.

I wonder if there was a thwarted "attack" on the site that prompted them to start the Two-Factor Authentication login process again.

10-16-2023, 08:42 PM	#28
TawkCards Member Join Date: Oct 2021 Posts: 233 TawkCards	there should eventually be a option where you only have to verify once every 45 days ... A couple of days of bugs is worth it becuase the MFA is much needed and important update. Last edited by TawkCards; 10-16-2023 at 08:44 PM.

10-16-2023, 08:48 PM	#29
no10pin Member Join Date: Apr 2011 Location: Kansas City, MO Posts: 16,830 no10pin no10pin	They keep trying these random validations and do it in the worse way possible. First it was having to accept cookies over and over again for months. Then it was the captcha every time, which now I long for. I was logged in for 5 minutes earlier, clicked on a link and it made me log in again with another code. If they are going to do this, a pretty simple 'trust this device' box would be really really helpful. You know, like every other website out there. __________________ Always looking for more George Brett stuff. Need more rookies, low numbered inserts/parallels and on-card autos (no Panini).

10-17-2023, 08:40 AM	#40
JustinVerlander07 Member Join Date: Jan 2008 Location: michigan Posts: 16,938 gladdyontherise gladdyontherise	Sent a not so happy email yesterday. Response this morning "Thank you for your message and concerns with the COMC webpage. COMC is implementing a system update today, we are aware this is impacting a number of users' ability to log-in. We consider the resolution of this issue a top priority and will look to have this updated shortly. I am sorry for any inconvenience this has caused now and in the future. We thank you for your patience at this time" __________________ Collecting Justin Verlander, Detroit Tigers, Michigan State Spartans, Miz, Jey Uso, Kelani Jordan, Macho Man, WWE "Cavs in 7. Write it down"

10-17-2023, 09:53 AM	#48
Svetlov Member Join Date: Mar 2014 Location: Germany Posts: 100 hockey_core Svetlov	I´ve no problem with the process itself. It´s annoying on mobile but, fine... more protection? Good! BUT! When you intend to implement something like this, make sure to give your customers a heads up. Like a few months back, when you had to confirm their new TOS, just put in an extra step after a log in, and ask to check the entire presonal data, including the registered email to be up to date and/or give the option to change it if needed. Something like that. Now there´s literally hundreds of user that can´t log in and will flood your CS with emails they likely can´t handle. At this point though you got to say...typical COMC management move __________________ I collect -> Player: Vincent Damphousse / Teams: Chicago Blackhawks, Bulls, Bears (autos only) / Hockey Auto sets: BeAPlayer (all years), 1997 Legends, Sign of the Times (all years) , 06-07 UD Parkhurst, 10-12 Panini Private Signings, 12-13 Panini Classics, 18-19 + 19-20 UD Chronology Franchise History

10-17-2023, 09:53 AM	#49
SleeperCards Member Join Date: Oct 2014 Location: The Internet Posts: 16,057 SleeperCards Sleeper	COMC please stop this or at least limit the amount of times asked/increase the time between asks. __________________ This was an incredibly hurtful comment...

10-16-2023, 08:19 PM	#27
Dragonman Member Join Date: Dec 2011 Location: Pittsburgh,Pa. Posts: 961	It is so slow it is unusable

10-16-2023, 09:21 PM	#30
bbogan99 Member Join Date: Jun 2016 Posts: 329 wwbogan	If this is permanent, this is the last straw for me. Captcha killed sales enough; this will destroy them. Who is running this clown show?

10-16-2023, 09:40 PM	#32
dgrochester55 Member Join Date: Apr 2023 Posts: 87 dgrochester55	I've started sending support a complaint every time that, I have to do an email validation. I'm saying in those complaints that if I do that, it'll give them a little idea of how annoying the email validation is to us. I know, that this is passive aggressive of me, but they need to hear it from us on this.

10-16-2023, 10:13 PM	#35
aguinness Member Join Date: Jan 2019 Location: Oregon Posts: 379 garfles aguinness	Captcha wasn't bad, but this requires maneuvering between apps/windows. And I've already had one email take a few minutes to arrive in my email only to have the verification code expire in that time. This 2FA is bad. And the really funny thing is that whenever I use my phone to log in, it does the Face ID for the username and password, which is more secure than the 2FA ever could be.

10-17-2023, 06:42 AM	#36
scotthenrichs Member Join Date: Jun 2012 Location: Wisconsin Posts: 2,561 henrichs_1 Sah0620	I got the verification email and logged in, but can’t search or make offers or anything really because of servers being too busy this morning. I assume their system is just overloaded with angry messages this morning, lol.

10-17-2023, 07:01 AM	#37
checkoutmydeals Member Join Date: Apr 2010 Location: USA Posts: 3,040 king-collect checkoutmydeals	"Thank you for submitting your request. We are currently experiencing a high volume of inquiries. We apologize in advance for any delay in response time, and our staff will get back to you as quickly as possible."

10-17-2023, 07:49 AM	#38
rentz Member Join Date: Jul 2013 Posts: 600	yeah this new 2fa stinks, worse than captcha. not sure what's going on requiring them to enable all this but it should be an opt in feature and then if using email they need a way to change your email address. if they want to go for higher security then enable authenticator apps as an option, more secure and quicker but really do i need more security with comc than some banks offer?

10-17-2023, 08:31 AM	#39
smanzari Member Join Date: Aug 2015 Location: N/A Posts: 10,608	This is dumb, I don't need 2FA for my $40 in 100 baseball cards; if they were laying on the ground in the open in public, I doubt anyone would stop and pick them up - why do I need 2FA for that?!

10-17-2023, 09:08 AM	#44
pharmd19 Member Join Date: Dec 2022 Posts: 158	So if the email address I have associated with my account, that I created like 10 years ago, I no longer have access to am I just SOL getting logged in? I guess a valuable lesson on keeping email up to date on websites with money involved.

10-17-2023, 09:19 AM	#45
checkoutmydeals Member Join Date: Apr 2010 Location: USA Posts: 3,040 king-collect checkoutmydeals	I guess a valuable lesson on keeping email up to date on websites with money involved. Problem is, even when logged in, I see no way to even see which email address is associated with the account, and no way to change the email address. I can see and change my name, address and one phone number. But I can't add an additional phone number. I can't change the email address, nor can I add an alternate email address. At the very least, you should have the option of having the code sent to your phone, either as a text message, or as a voice message.

10-17-2023, 09:21 AM	#46
pjrussell Member Join Date: May 2016 Location: Bridgeport, OH Posts: 298 pjrussell	Am I the only one having NO issues logging in today. Got the verification last night at 10pm and this morning normal.

10-17-2023, 09:41 AM	#47
dgrochester55 Member Join Date: Apr 2023 Posts: 87 dgrochester55	I received a reply from COMC, this was intentional and they are playing the "for your own good" card. "Thank you for your message and concerns with the COMC webpage 2 factor verification. I am sorry for any frustration this new process may have caused. Security is of the utmost importance to us and, in order to minimize risk to our user accounts, we added Multi-Factor Authentication as way to better protect our customers. We appreciate your patience during this process. Best Regards, Sherri COMC Customer Support Team"

10-17-2023, 09:55 AM	#50
Sonnys88 Member Join Date: Jun 2018 Posts: 712 Sonnys88	I was trying to request a PayPal cash-out yesterday and the site kept freezing and would not let me process the request until hours later. I wonder if there was a thwarted "attack" on the site that prompted them to start the Two-Factor Authentication login process again.