Comc and EBay

[jmscoggin]

Originally Posted by cruiserdaddy7

I think COMC is truly on the cusp of great things. They just need to increase staffing a bit, and actually respond to customers.

Agreed but they also need to lower fees. If the PWCC's and Probstein's can do almost the exact same things that COMC does but charge 15% total fees or less, COMC charging 40% isn't going to cut it. I'm already starting to list direct with Ebay on items that would have normally gone to COMC and that won't change until they get competitive.

[cruiserdaddy7]

Originally Posted by jmscoggin

Agreed but they also need to lower fees. If the PWCC's and Probstein's can do almost the exact same things that COMC does but charge 15% total fees or less, COMC charging 40% isn't going to cut it. I'm already starting to list direct with Ebay on items that would have normally gone to COMC and that won't change until they get competitive.

Oh I agree, 40% is flat out absurd. I'm shocked so many people have their items on there and are willing to pay insane rates such as that.

[Swipe79]

It actually ends up being 36% total if/when you cash out - not that it really helps the medicine go down.

If you just use funds to buy more stuff it's the 20% - with the cash out fee hanging over your head on funds if you ever do cash out.

Originally Posted by cruiserdaddy7

Oh I agree, 40% is flat out absurd. I'm shocked so many people have their items on there and are willing to pay insane rates such as that.

[jmscoggin]

Originally Posted by Swipe79

It actually ends up being 36% total if/when you cash out - not that it really helps the medicine go down.

If you just use funds to buy more stuff it's the 20% - with the cash out fee hanging over your head on funds if you ever do cash out.

Add in submission and storage fees and it gets back to around 40%. I know we are essentially saying the same thing though and the bottom line is that fees are too high regardless if you cash out or not. Even if you don't, they are still higher than the big consignment sellers and that will need to change for this relationship to work.

[lisu]

Originally Posted by jmscoggin

Add in submission and storage fees and it gets back to around 40%. I know we are essentially saying the same thing though and the bottom line is that fees are too high regardless if you cash out or not. Even if you don't, they are still higher than the big consignment sellers and that will need to change for this relationship to work.

the difference from COMC to big consignment sellers is that you get to control the price, and you are able to sell anything from $1 - infinity. Yes, it's more expensive, but that is what you're paying in order to control the selling price. That's my opinion. The 20% fees for Ebay is moot to me because I price everything higher on COMC to account for that.

[jmscoggin]

Originally Posted by lisu

the difference from COMC to big consignment sellers is that you get to control the price, and you are able to sell anything from $1 - infinity. Yes, it's more expensive, but that is what you're paying in order to control the selling price. That's my opinion. The 20% fees for Ebay is moot to me because I price everything higher on COMC to account for that.

These are good points no doubt. I think I'd be ok with the 20% fee from COMC vs the 13-14% through a consignment seller. However, the additional 20% cash out + storage + submission is a bridge too far.

[smalltown]

Originally Posted by lisu

The 20% fees for Ebay is moot.

That's the part most people don't get. Most COMC sellers have priced in 20% or more to account for sales and or fees. I personally accept 20% offers on all my COMC cards. So "losing" 20% on eBay sales is the exact same thing as selling on COMC for me.

[lisu]

Originally Posted by smalltown

That's the part most people don't get. Most COMC sellers have priced in 20% or more to account for sales and or fees. I personally accept 20% offers on all my COMC cards. So "losing" 20% on eBay sales is the exact same thing as selling on COMC for me.

agreed, me too. I just have my auto-accept right now at 20% off.

[jb415]

Originally Posted by notsublime

Only you and a few others have this problem. Are you sure?



For the people that leave negative and neutral feedback, I hope that COMC blocks them accordingly.

Yes, I am sure and the blowout community while large is still a small portion of the collecting population, so others may have had this issue and just not be on here.

If they choose to block me that is fine, but going a week with no reply to emails is poor service.

[jb415]

Originally Posted by cruiserdaddy7

I doubt the people will be back anyway if the company doesn't discount shipping properly, and will not respond to their customers. Is that a place you would frequently buy from?

I decided to give them a fair chance, but this has turned me off.

[jb415]

Originally Posted by notsublime

It's hard to say. I guess it all depends on how bad the experience was. People tend to have short memories so if its something they need/want, I'd say yes.
There are a few members here that are very critical of COMC and haven't left.

I have seen 1/1s I wanted on there and just waited for someone to buy them and list it on eBay based on the issues they have had before. Thought their new eBay system would change things.

[Swipe79]

You could give them a quick phone call if you want it resolved quicker.

I usually e-mail and get a response after a day or two.

Originally Posted by jb415

Yes, I am sure and the blowout community while large is still a small portion of the collecting population, so others may have had this issue and just not be on here.

If they choose to block me that is fine, but going a week with no reply to emails is poor service.

Interesting strategy. I've never hesitated to purchase or have items shipped to me directly from the site. They've somehow managed to send me many thousands of cards without a hitch.

Originally Posted by jb415

I have seen 1/1s I wanted on there and just waited for someone to buy them and list it on eBay based on the issues they have had before. Thought their new eBay system would change things.

[jb415]

Originally Posted by Swipe79

You could give them a quick phone call if you want it resolved quicker.

I usually e-mail and get a response after a day or two.



Interesting strategy. I've never hesitated to purchase or have items shipped to me directly from the site. They've somehow managed to send me many thousands of cards without a hitch.

Might give them a call after work it is a shame I have to further track them down after multiple messages and requests.

I purchased twice before from them. One time a handful of cards of a PC guy and all were regular card size no issued.

Second time I purchased a handful of cards and two were thicker than a typical patch card and crammed into a toploader. I was told the cards were packaged securely and safely, so I had to do a complaint with my Credit Card company to get a resolution.

This is why I was hesitant to buy from them but I figured with a massive overhaul to eBay meant they had possibly gotten their game together and they realized that they needed eBay and were going to do things correctly.

[dustin42]

Originally Posted by jb415

Might give them a call after work it is a shame I have to further track them down after multiple messages and requests.

I purchased twice before from them. One time a handful of cards of a PC guy and all were regular card size no issued.

Second time I purchased a handful of cards and two were thicker than a typical patch card and crammed into a toploader. I was told the cards were packaged securely and safely, so I had to do a complaint with my Credit Card company to get a resolution.

This is why I was hesitant to buy from them but I figured with a massive overhaul to eBay meant they had possibly gotten their game together and they realized that they needed eBay and were going to do things correctly.

How is your eBay store going and why don't you link it to your BO account? Did you find someone to help you with the graphics?

[Swipe79]

This is one I've heard a few times - you would think it'd be really easy for them to figure out how to fix this issue. Train the staff - if the card doesn't slide in easily, you need to go up one size.

Originally Posted by jb415

Second time I purchased a handful of cards and two were thicker than a typical patch card and crammed into a toploader.

[jb415]

Originally Posted by dustin42

How is your eBay store going and why don't you link it to your BO account? Did you find someone to help you with the graphics?

Going well thanks. I ended up teaching myself actually.

[jb415]

Originally Posted by Swipe79

This is one I've heard a few times - you would think it'd be really easy for them to figure out how to fix this issue. Train the staff - if the card doesn't slide in easily, you need to go up one size.

In my email, as again one of the cards is oversized I have asked for it to be protected properly during shipping, as well as asked for a combined invoice.

[cruiserdaddy7]

I'm still blown away, as I sit here day 9 with no shipment being mailed, that one day they decide to raise the priority fee over 30% yet take 8 more days (so far) to process the priority option.

Truly a terrible change. Pay more, get far less.

[mjohnatgt]

Contact them and ask for a refund of your additional shipping amount.

[UTVols10]

Originally Posted by jmscoggin

Agreed but they also need to lower fees. If the PWCC's and Probstein's can do almost the exact same things that COMC does but charge 15% total fees or less, COMC charging 40% isn't going to cut it. I'm already starting to list direct with Ebay on items that would have normally gone to COMC and that won't change until they get competitive.

True - Im not seeing much added mid - high end stuff on the COMC site as of late (at least of players and teams I collect) -

[T3sT]

Originally Posted by cruiserdaddy7

I'm still blown away, as I sit here day 9 with no shipment being mailed, that one day they decide to raise the priority fee over 30% yet take 8 more days (so far) to process the priority option.

Truly a terrible change. Pay more, get far less.

Do you choose priority or priority rushed? It seems you choose the normal one. With comc new shipping rates, normal priority shipping takes up to 15 days to package/ship.

[xbignick]

That didn't take too long. 3 out of the 4 cards I have on COMC already up on eBay (Josh Bell not listed, which is why I initially decided to click but sure it'll make it on there). It made me look at my title and a lot of others, not the best for instance:

2014 Bowman Draft Picks & Prospects #CTP-30 Brandon Nimmo /25 New York Mets 9y4

Guessing most people would be searching "Nimmo orange refractor /25" and would not see it.

I wish we could see all their sold not having to go through feedback, would be cool to see.

[cruiserdaddy7]

Originally Posted by T3sT

Do you choose priority or priority rushed? It seems you choose the normal one. With comc new shipping rates, normal priority shipping takes up to 15 days to package/ship.

Right.

You see, the priority before they got on ebay was 35% cheaper and went out within a day. Now, its more expensive and can take 14 extra days. So they are charging me MORE, for far LESS. That's a problem.

I'm paying the extra .25 cents a card, plus they are charging me $5 over what it actually cost to ship in a priority small flat rate. Its insane.

[T3sT]

Originally Posted by cruiserdaddy7

Right.

You see, the priority before they got on ebay was 35% cheaper and went out within a day. Now, its more expensive and can take 14 extra days. So they are charging me MORE, for far LESS. That's a problem.

I'm paying the extra .25 cents a card, plus they are charging me $5 over what it actually cost to ship in a priority small flat rate. Its insane.

If you're paying extra .25 cents a card it should be shipped in 2 days.

except in your shipment there are cards from canadian warehouse.

[Swipe79]

If they were taking an unprotected card and throwing it in a flat rate (like some eBay sellers seem to do) - you could call foul on the charge. They also have to pay someone to find your card, sleeve it, possibly topload, package in a team bag. Box and secure the box from movement. Someone prints the label and finishes the package before handing off to the USPS. There is more cost to them than just the postal charge.

I've always thought about it this way to help me get over paying the $30-40+ I usually spend on a shipment. I've also seen in the past, that after insurance and signature confirmation they lose money on my shipments just paying for the postage.

The shipping seems high for sure and it initially was the thing that kept me away from COMC as a buyer. Once I broke it down and looked at it closer it made me feel better (still not entirely okay) with what they charge.

In regards to the time it takes to package and ship - they need to do better. End of story there.

Originally Posted by cruiserdaddy7

I'm paying the extra .25 cents a card, plus they are charging me $5 over what it actually cost to ship in a priority small flat rate. Its insane.