Returning a card bought on eBay

aggies1960 · 12-05-2013, 02:19 AM

So I have been dealing on ebay for years and never returned anything I bought. This has now changed. I recently bought a pair of cards that had a large amount of scratches. Being that it was not said in the description and its a high $ card I think its grounds for being returned.

So here are my questions...

1)Have you ever returned a card?

2)What is grounds for returning a card?

3)Do you leave a neutral feedback if you have to return the card?

dashcounter · 12-05-2013, 02:31 AM

just open a case on ebay, print out the label, get your money back and leave positive feedback if that goes smoothly.

benshobbies · 12-05-2013, 07:40 AM

Quote:

Originally Posted by dashcounter

just open a case on ebay, print out the label, get your money back and leave positive feedback if that goes smoothly.

I've had some returns that went exactly like that with me. Thankfully the people were really friendly, I gave the refund kept the card.

Sometimes when big sellers like me list a lot of stuff some things slip through the cracks as we just keep scanning & listing for a few hours at a time. If they fulfill their end, a neutral or a negative feedback is not warranted.

If they however, refuse to give the refund & escalate the case to ebay, than that may be grounds for a neutral or negative.

Keyser Soze · 12-05-2013, 07:45 AM

I just don't leave feedback in situations like this. While I'd like to assume the best intentions of the seller, there's a pretty good chance that he knew the card was in bad shape, intentionally didn't mention it just hoping that the guy that bought it wasn't picky. So now you're stuck having to go to the trouble of returning the card and waiting to get your money back. I have a tough time rewarding the seller for that with positive feedback.

EDITED TO ADD: At the very least, I MIGHT would leave positive feedback but ding the applicable DSR's pretty hard and mentioning in the feedback the trouble I had. Apparently, as far as eBay is concerned, DSR's mean more than feddback anyways

Diem926 · 12-05-2013, 07:46 AM

Quote:

Originally Posted by dashcounter

just open a case on ebay, print out the label, get your money back and leave positive feedback if that goes smoothly.

completely agree

aggies1960 · 12-05-2013, 02:03 PM

So should I leave a positive feedback if the return goes smoothly.

Keyser Soze · 12-05-2013, 02:07 PM

Quote:

Originally Posted by aggies1960

So should I leave a positive feedback if the return goes smoothly.

I probably would, but I'd ding the hell out of the DSR associated with the issue that you had and I'd mention it in the feedback comment

Michigan300rum · 12-05-2013, 02:30 PM

I've only returned 2 cards so far but I haven't had 2 open a case yet I just hit the seller up & let him know what the issue was. If they have a return policy there's really no reason to open a case until they give e you a attitude or decline to return. I would also leave positive feedback if the return goes well and ding his "Accurate Description?" DSR

gamboooler · 12-05-2013, 03:07 PM

I've only had to return two cards in 1000s of transactions. I got a refund in both cases, and I didn't leave feedback as I viewed it as a canceled transaction. Plus, I wouldn't necessarily view it as neg worthy as I got my money back, and I wouldn't view it as positive, either. But even a neutral can make a seller look bad, and since I got the refund, no harm, no foul.

aggies1960 · 12-05-2013, 04:24 PM

I just hate that I have to pay for shipping and insurance back to the person. I feel like they knew it was scratched and just hoped I would not return it.

Tugarpj · 12-05-2013, 04:27 PM

Quote:

Originally Posted by aggies1960

I just hate that I have to pay for shipping and insurance back to the person. I feel like they knew it was scratched and just hoped I would not return it.

No, ebay pays for shipping.

Qwasian · 12-05-2013, 06:45 PM

Quote:

Originally Posted by Tugarpj

No, ebay pays for shipping.

is that new? I haven't had a recent situation to know, but they never did that before.

SaveMeTheGum · 12-05-2013, 06:49 PM

Quote:

Originally Posted by Keyser Soze

I probably would, but I'd ding the hell out of the DSR associated with the issue that you had and I'd mention it in the feedback comment

I'd only do this depending on the description. I had a lot of situations where I've listed cards as "NrMt/Mt" or better, and they've been returned once the buyer realizes that the card won't grade BGS 9.5. NrMt/Mt is a BGS or PSA 8. If that's how it was listed, then you likely got a card that was in this range (or better).

Hello2Kings · 12-06-2013, 12:37 AM

I am the seller of these 2 cards. At no point would I try to pull a fast one on you. When I purchased the cards, I never took them out and fully inspected them. That is my fault 100%. I have no issue refunding you the money. If you want, I will throw in a couple of extra bucks to cover some shipping. It was an honest mistake on my part

91Braves · 12-06-2013, 12:41 AM

If all goes smoothly, just don't leave feedback as the transaction is basically nullified..or leave a positive saying you returned it without trouble..I've done both. I buy and sell, and if someone wants to return something, then I look at it like I do if I was returning something to Target. I expect and give 100% satisfaction to the customer.

kyaa · 12-06-2013, 01:11 AM

I buy and sell on eBay. If an item is not as described and it's a high dollar item, I will return it and leave positive feedback if all goes well. However, I don't think a seller failing to mention a flaw is a problem unless the flaw is substantial, like a crease, and not visible in the scan of the card.

For example, if I were selling a Correa Bowman Chrome Auto, I wouldn't say "65/35 centering, one of the corners has a slight ding that's visible from the back, and there's a tiny print indentation on the front." I would put up a scan, say near mint or better, and that'd be it.

If the scratches on the card(s) were visible in the scan, then I think you should hang onto the cards because you got exactly what you ordered. There's nothing that's more frustrating as a seller than when I give a buyer exactly what they purchased and they still complain about it.

P.S. I just looked at the two cards you bought. Both scans show surface issues. It's not clear whether they're on the case or on the card, but regardless, there was no deception from the seller. If you didn't want cards with scratches, you shouldn't have bought cards with visible scratches on them. It would be horrible for you to leave a negative feedback or give low DSRs in this case.

Michigan300rum · 12-06-2013, 01:36 AM

Quote:

Originally Posted by Hello2Kings

I am the seller of these 2 cards. At no point would I try to pull a fast one on you. When I purchased the cards, I never took them out and fully inspected them. That is my fault 100%. I have no issue refunding you the money. If you want, I will throw in a couple of extra bucks to cover some shipping. It was an honest mistake on my part

problem solved

aggies1960 · 12-06-2013, 01:59 AM

Quote:

Originally Posted by Hello2Kings

I am the seller of these 2 cards. At no point would I try to pull a fast one on you. When I purchased the cards, I never took them out and fully inspected them. That is my fault 100%. I have no issue refunding you the money. If you want, I will throw in a couple of extra bucks to cover some shipping. It was an honest mistake on my part

No problem. I'm not mad or anything just a little disappointed . Just never had to return anything. No need for extra stuff. I was just looking to grade them. Will hit you up on eBay later.

12-05-2013, 02:19 AM	#1
aggies1960 Member Join Date: Dec 2010 Location: Houston, TX Posts: 4,945 jayaggie2015 jayaggie2015	Returning a card bought on eBay So I have been dealing on ebay for years and never returned anything I bought. This has now changed. I recently bought a pair of cards that had a large amount of scratches. Being that it was not said in the description and its a high $ card I think its grounds for being returned. So here are my questions... 1)Have you ever returned a card? 2)What is grounds for returning a card? 3)Do you leave a neutral feedback if you have to return the card? __________________ Professional Thrift Store Reseller - Check my eBay for flips

12-05-2013, 07:45 AM	#4
Keyser Soze Member Join Date: May 2012 Location: Close enough to Houston to say Houston Posts: 9,549	I just don't leave feedback in situations like this. While I'd like to assume the best intentions of the seller, there's a pretty good chance that he knew the card was in bad shape, intentionally didn't mention it just hoping that the guy that bought it wasn't picky. So now you're stuck having to go to the trouble of returning the card and waiting to get your money back. I have a tough time rewarding the seller for that with positive feedback. EDITED TO ADD: At the very least, I MIGHT would leave positive feedback but ding the applicable DSR's pretty hard and mentioning in the feedback the trouble I had. Apparently, as far as eBay is concerned, DSR's mean more than feddback anyways __________________ Every post you can hitch your faith on is a pie in the sky, chock full of lies a tool we devise to make sinking stones fly Last edited by Keyser Soze; 12-05-2013 at 07:48 AM.

12-05-2013, 02:03 PM	#6
aggies1960 Member Join Date: Dec 2010 Location: Houston, TX Posts: 4,945 jayaggie2015 jayaggie2015	So should I leave a positive feedback if the return goes smoothly. __________________ Professional Thrift Store Reseller - Check my eBay for flips

12-05-2013, 02:30 PM	#8
Michigan300rum Member Join Date: Sep 2012 Location: Michigan Posts: 1,836 Michigan300rum	I've only returned 2 cards so far but I haven't had 2 open a case yet I just hit the seller up & let him know what the issue was. If they have a return policy there's really no reason to open a case until they give e you a attitude or decline to return. I would also leave positive feedback if the return goes well and ding his "Accurate Description?" DSR __________________ Photobucket: http://s1278.photobucket.com/user/Michigan300rum/library/? Night Shifter I'll respond asap. ... sorry to inconvenience you

12-05-2013, 04:24 PM	#10
aggies1960 Member Join Date: Dec 2010 Location: Houston, TX Posts: 4,945 jayaggie2015 jayaggie2015	I just hate that I have to pay for shipping and insurance back to the person. I feel like they knew it was scratched and just hoped I would not return it. __________________ Professional Thrift Store Reseller - Check my eBay for flips

12-05-2013, 02:31 AM	#2
dashcounter Member Join Date: Mar 2012 Posts: 3,039	just open a case on ebay, print out the label, get your money back and leave positive feedback if that goes smoothly.

12-05-2013, 03:07 PM	#9
gamboooler Member Join Date: Sep 2009 Posts: 8,064 gamboooler gamboooler	I've only had to return two cards in 1000s of transactions. I got a refund in both cases, and I didn't leave feedback as I viewed it as a canceled transaction. Plus, I wouldn't necessarily view it as neg worthy as I got my money back, and I wouldn't view it as positive, either. But even a neutral can make a seller look bad, and since I got the refund, no harm, no foul.

12-06-2013, 12:37 AM	#14
Hello2Kings Member Join Date: Oct 2012 Location: Simi Valley, Ca Posts: 162 Hello2Kings	I am the seller of these 2 cards. At no point would I try to pull a fast one on you. When I purchased the cards, I never took them out and fully inspected them. That is my fault 100%. I have no issue refunding you the money. If you want, I will throw in a couple of extra bucks to cover some shipping. It was an honest mistake on my part __________________ Go Angles!!! Looking to buy all Griffin Canning Bowman Draft Autos

12-06-2013, 12:41 AM	#15
91Braves Member Join Date: Oct 2012 Location: Texas Posts: 979 91Braves	If all goes smoothly, just don't leave feedback as the transaction is basically nullified..or leave a positive saying you returned it without trouble..I've done both. I buy and sell, and if someone wants to return something, then I look at it like I do if I was returning something to Target. I expect and give 100% satisfaction to the customer. __________________ I am looking for the 2013 Topps Chrome James Shields Super PMs are the best way to contact me about cards in my threads

12-06-2013, 01:11 AM	#16
kyaa Member Join Date: Oct 2012 Posts: 1,512	I buy and sell on eBay. If an item is not as described and it's a high dollar item, I will return it and leave positive feedback if all goes well. However, I don't think a seller failing to mention a flaw is a problem unless the flaw is substantial, like a crease, and not visible in the scan of the card. For example, if I were selling a Correa Bowman Chrome Auto, I wouldn't say "65/35 centering, one of the corners has a slight ding that's visible from the back, and there's a tiny print indentation on the front." I would put up a scan, say near mint or better, and that'd be it. If the scratches on the card(s) were visible in the scan, then I think you should hang onto the cards because you got exactly what you ordered. There's nothing that's more frustrating as a seller than when I give a buyer exactly what they purchased and they still complain about it. P.S. I just looked at the two cards you bought. Both scans show surface issues. It's not clear whether they're on the case or on the card, but regardless, there was no deception from the seller. If you didn't want cards with scratches, you shouldn't have bought cards with visible scratches on them. It would be horrible for you to leave a negative feedback or give low DSRs in this case. Last edited by kyaa; 12-06-2013 at 01:16 AM.