Ebay refund question

[QuinEarlyDoucet]

Buyer wants a refund today for an item I shipped several days ago Ground Advantage - tracking shows in transit still but delayed.

Shipped out by me Jan 31, tracking shows as "Running Behind, original estimate was Feb 2- Feb 6"

My question is if he opens the item not received case and I refund him today and then the item shows up let's say by EOW (I imagine it will......) what do I do then? Would I have to call eBay and tell them I refunded buyer but then item showed up so eBay will side with me or nah?

Of course I would like him to be patient for a few more days, that would be the ideal outcome for me as the seller.

Thanks BO GURUS.

- QED

[JeffG1954]

Originally Posted by QuinEarlyDoucet

Buyer wants a refund today for an item I shipped several days ago Ground Advantage - tracking shows in transit still but delayed.

Shipped out by me Jan 31, tracking shows as "Running Behind, original estimate was Feb 2- Feb 6"

My question is if he opens the item not received case and I refund him today and then the item shows up let's say by EOW (I imagine it will......) what do I do then? Would I have to call eBay and tell them I refunded buyer but then item showed up so eBay will side with me or nah?

Of course I would like him to be patient for a few more days, that would be the ideal outcome for me as the seller.

Thanks BO GURUS.

- QED

You mention that buyer wants a refund today....I would never refund unless buyer does open the INR case, and I would not refund until the date that eBay tells you to resolve by. If there is any kind of movement in the tracking after the case is filed, the resolve by date gets extended. I don't know where you or the buyer live, but eBay has protections in place for sellers due to harsh weather in some areas of the country. If you or buyer live in certain areas, or the package has to pass thru certain areas, eBay will remove any negative feedback. When/if a case is filed, you usually have about 5 days to resolve....should be plenty of time for it to arrive if it is going to.

[QuinEarlyDoucet]

What you are suggesting is what I was thinking but wanted BO’s opinion. Thanks for that. Yeah I’m in MI, so obviously really bad weather and I’ve seen a ton of delays for me as buyer and seller.

Wow, never knew about the seller protections with weather.

Yeah if he opens the case I’ll wait until the three days or whatever the max is …

Thanks again man really appreciate you

Originally Posted by JeffG1954

You mention that buyer wants a refund today....I would never refund unless buyer does open the INR case, and I would not refund until the date that eBay tells you to resolve by. If there is any kind of movement in the tracking after the case is filed, the resolve by date gets extended. I don't know where you or the buyer live, but eBay has protections in place for sellers due to harsh weather in some areas of the country. If you or buyer live in certain areas, or the package has to pass thru certain areas, eBay will remove any negative feedback. When/if a case is filed, you usually have about 5 days to resolve....should be plenty of time for it to arrive if it is going to.

[rwperu34]

Just want to come in and second the opinion and decision. Make them file INR, wait until last possible day.

[QuinEarlyDoucet]

Thanks man , appreciate the advice!

Originally Posted by rwperu34

Just want to come in and second the opinion and decision. Make them file INR, wait until last possible day.

[RL 1953]

recently eBay made a slight change on INR. If refunded, then gets delivered eBay gives you your money back.


you should go to the eBay site as I do not remember all the details