Damaged Card

thestickman1 · 11-07-2025, 08:54 AM

Hi Everyone,

I purchased a rare card on ebay to get graded. When I received the card it had a big crease in the middle (not in the description on ebay). I put in a claim with ebay for a return "item didn't match description". The seller rejected my return and it says "the return is closed". Now, I want to contest the rejection through ebay, but there is no escalation option on the decision. Does anyone know why this is? I've had this happen before and never had a problem escalating an issue on an item that didn't specify a "crease" or "damage".

hammertime · 11-07-2025, 09:27 AM

No idea but call eBay or message them on social media (they're pretty responsive on IG) ASAP.

JeffG1954 · 11-07-2025, 09:47 AM

How was the card condition listed? If something other than Near Mint or Better, that could be the reason.

How long after tracking shows you received the card did you file the case? If more than 3 days, that could be the reason?

Was "Item Arrived Damaged" not an option for you to file your case?

KPOD · 11-07-2025, 09:51 AM

Was the card over $250 and go through authenticity guarantee?

thestickman1 · 11-07-2025, 09:59 AM

Quote:

Originally Posted by JeffG1954

How was the card condition listed? If something other than Near Mint or Better, that could be the reason.

How long after tracking shows you received the card did you file the case? If more than 3 days, that could be the reason?

Was "Item Arrived Damaged" not an option for you to file your case?

I opened a case 3 business days after receiving the card.

The listing said "Excellent". That would have been fine, if it didn't have a crease. A crease on a card from the early 2000's is VG or lower.

Quote:

Originally Posted by KPOD

Was the card over $250 and go through authenticity guarantee?

The card wasn't over $250

RufussCkingston · 11-07-2025, 04:12 PM

The policy is 3 CALENDAR days, NOT 3 Business days. So did you actually wait till the 4th or 5th calendar day? This would explain whey it just shows closed and no escalate to eBay button (you don't escalate a closed case, you appeal it, which you still can, but it's not a button). You snooze you loooze!

thestickman1 · 11-07-2025, 04:24 PM

Here is what it says on ebay:

You can start an appeal by selecting the item above, or by following these steps:

Find the item in your Purchases.
Select See case details.
Select Send us an appeal.
Fill in the details and select Submit

In the case details there is no "send us an appeal". Is there another way to appeal the case?

mjohnatgt · 11-07-2025, 04:34 PM

Was the card graded? Why is this in the graded card section?

RufussCkingston · 11-08-2025, 02:40 PM

Quote:

Originally Posted by thestickman1

Here is what it says on ebay:

You can start an appeal by selecting the item above, or by following these steps:

Find the item in your Purchases.
Select See case details.
Select Send us an appeal.
Fill in the details and select Submit

In the case details there is no "send us an appeal". Is there another way to appeal the case?

Well, I guess if you waited longer than 3 days, then there is nothing to appeal....

thestickman1 · 11-08-2025, 03:39 PM

They are taking an appeal on this case. Even though it was after the 3 day window, the seller is responsible to deliver a non-damaged item. I have to wait three business days, then ebay will look into the case because of the "money back guarantee".

PLB9eight · 11-08-2025, 04:26 PM

Quote:

Originally Posted by mjohnatgt

Was the card graded? Why is this in the graded card section?

Realistically where else is this question gonna get answered? Lighten up.

Sent from my iPhone using Tapatalk

mjohnatgt · 11-08-2025, 04:41 PM

Quote:

Originally Posted by PLB9eight

Realistically where else is this question gonna get answered? Lighten up.

Hockey cards board, or internet scammers board, or even online selling board. Waaah.

RufussCkingston · 11-08-2025, 05:04 PM

Quote:

Originally Posted by PLB9eight

Realistically where else is this question gonna get answered? Lighten up.

Like right here: https://www.blowoutforums.com/forumdisplay.php?f=44

Though that forum is more for selling, not buying.

SLGSports · 11-08-2025, 06:09 PM

TBH, I don't think you have much of a case here. The seller estimated the condition to be Excellent and you think it's a grade or two below that. Without the Authenticity Guarantee, it's the gamble buyers take with every purchase of a card online. eBay does not force sellers to list all flaws in the title or description.

RufussCkingston · 11-08-2025, 07:47 PM

Quote:

Originally Posted by SLGSports

TBH, I don't think you have much of a case here. The seller estimated the condition to be Excellent and you think it's a grade or two below that. Without the Authenticity Guarantee, it's the gamble buyers take with every purchase of a card online. eBay does not force sellers to list all flaws in the title or description.

Would be fun if the OP posted a link to the auction. As for the condition of "excellent", per ebay terms, it can't include any creases other than "surface wrinkles"

https://pages.ebay.com/cardconditions/

thestickman1 · 11-10-2025, 11:32 AM

Quote:

Originally Posted by SLGSports

TBH, I don't think you have much of a case here. The seller estimated the condition to be Excellent and you think it's a grade or two below that. Without the Authenticity Guarantee, it's the gamble buyers take with every purchase of a card online. eBay does not force sellers to list all flaws in the title or description.

I started an appeal and won the case. I will be refunded the money because the card came damaged with a crease.

atk825 · 11-13-2025, 07:24 PM

Quote:

Originally Posted by thestickman1

I opened a case 3 business days after receiving the card.

The listing said "Excellent". That would have been fine, if it didn't have a crease. A crease on a card from the early 2000's is VG or lower.

The card wasn't over $250

"Excellent" is a 5 grade at PSA. The maximum grade for a creased card is a 6, so a crease does not eliminate it still being within the described state.

RufussCkingston · 11-14-2025, 12:49 PM

Quote:

Originally Posted by atk825

"Excellent" is a 5 grade at PSA. The maximum grade for a creased card is a 6, so a crease does not eliminate it still being within the described state.

I get you, but that's not how eBay works.....

pages.ebay.com/cardconditions/

thestickman1 · 11-15-2025, 11:26 AM

Quote:

Originally Posted by RufussCkingston

I get you, but that's not how eBay works.....

pages.ebay.com/cardconditions/

Thank you! As a seller, you should mention in the description that the card has a major crease in it. The picture showed no crease. Did this happen when they packed the card? Maybe...

11-07-2025, 08:54 AM	#1
thestickman1 Member Join Date: Feb 2011 Location: Bergen County, NJ Posts: 550 thestickman1 thestickman1	Damaged Card Hi Everyone, I purchased a rare card on ebay to get graded. When I received the card it had a big crease in the middle (not in the description on ebay). I put in a claim with ebay for a return "item didn't match description". The seller rejected my return and it says "the return is closed". Now, I want to contest the rejection through ebay, but there is no escalation option on the decision. Does anyone know why this is? I've had this happen before and never had a problem escalating an issue on an item that didn't specify a "crease" or "damage". __________________ PC HOF's & ROY's Rookies & Auto's...Always looking for the next potential HOFer! Last edited by thestickman1; 11-07-2025 at 08:58 AM.

11-07-2025, 09:27 AM	#2
hammertime Member Join Date: May 2020 Location: OH->MI->MD->VA Posts: 7,304	No idea but call eBay or message them on social media (they're pretty responsive on IG) ASAP. __________________ Collecting foci: E98 master set, HOF rookie autos, Reds HOF autos, All-time top southpaws (Waddell, Plank, Grove, Hubbell, Spahn, Ford, Koufax, Carlton, Glavine, Johnson, Kershaw), Ohtani

11-07-2025, 04:24 PM	#7
thestickman1 Member Join Date: Feb 2011 Location: Bergen County, NJ Posts: 550 thestickman1 thestickman1	Here is what it says on ebay: You can start an appeal by selecting the item above, or by following these steps: Find the item in your Purchases. Select See case details. Select Send us an appeal. Fill in the details and select Submit In the case details there is no "send us an appeal". Is there another way to appeal the case? __________________ PC HOF's & ROY's Rookies & Auto's...Always looking for the next potential HOFer!

11-08-2025, 03:39 PM	#10
thestickman1 Member Join Date: Feb 2011 Location: Bergen County, NJ Posts: 550 thestickman1 thestickman1	They are taking an appeal on this case. Even though it was after the 3 day window, the seller is responsible to deliver a non-damaged item. I have to wait three business days, then ebay will look into the case because of the "money back guarantee". __________________ PC HOF's & ROY's Rookies & Auto's...Always looking for the next potential HOFer!

11-07-2025, 09:47 AM	#3
JeffG1954 Member Join Date: May 2018 Posts: 3,265	How was the card condition listed? If something other than Near Mint or Better, that could be the reason. How long after tracking shows you received the card did you file the case? If more than 3 days, that could be the reason? Was "Item Arrived Damaged" not an option for you to file your case?

11-07-2025, 09:51 AM	#4
KPOD Member Join Date: Feb 2021 Posts: 515	Was the card over $250 and go through authenticity guarantee?

11-07-2025, 04:12 PM	#6
RufussCkingston Member Join Date: Aug 2020 Location: Uranus Posts: 1,330	The policy is 3 CALENDAR days, NOT 3 Business days. So did you actually wait till the 4th or 5th calendar day? This would explain whey it just shows closed and no escalate to eBay button (you don't escalate a closed case, you appeal it, which you still can, but it's not a button). You snooze you loooze!

11-07-2025, 04:34 PM	#8
mjohnatgt Member Join Date: Apr 2015 Location: Niceville, FL Posts: 14,924 mjohnatgt mjohnatgt	Was the card graded? Why is this in the graded card section?

11-08-2025, 06:09 PM	#14
SLGSports Member Join Date: Mar 2023 Posts: 193	TBH, I don't think you have much of a case here. The seller estimated the condition to be Excellent and you think it's a grade or two below that. Without the Authenticity Guarantee, it's the gamble buyers take with every purchase of a card online. eBay does not force sellers to list all flaws in the title or description.