Question - PSA Label Incorrect

[randomh]

Hey All,

Question from a PSA newbie.

I recently purchased a PSA 10 Chrome card off of eBay. When it arrived, I knew something was off. Turns out the card is actually a "refractor" parallel of said card. The label up top is off as refractor isn't mentioned. It simply says "Chrome".

What's the move here? How can I get this "fixed"?

Thanks!

[inaka]

Originally Posted by randomh

Hey All,

Question from a PSA newbie.

I recently purchased a PSA 10 Chrome card off of eBay. When it arrived, I knew something was off. Turns out the card is actually a "refractor" parallel of said card. The label up top is off as refractor isn't mentioned. It simply says "Chrome".

What's the move here? How can I get this "fixed"?

Thanks!

PSA should classify this as a "Mechanical Error" and they should reholder this for free. Contact them with a CRC request.

What if my item is returned and I believe it is mislabeled?

PSA will correct any mislabeled item(s) free of charge. If you believe your item is mislabeled, please submit a Label Correction Request via the Customer Request Center. You can do so by logging into your account and clicking on Customer Request Center. You will need to provide front and back photos of your item. This will be sent directly to the research team and they will verify whether the item is mislabeled. If they confirm, they will provide instructions on how to send the item back for correction at no cost.

As part of these instructions, we will email you a pre-paid FedEx shipping label to spare you the additional cost of mailing your item(s) back, but please note that you may only include the mislabeled item(s) in this package. The label will expire within 30 days of issuance. If it is determined that the item(s) have no errors, then you will be responsible for the full return shipping fee.

If your order is still in process with PSA, you will receive an email to “Review Your Order” once it finishes Research and ID. This will allow you to report any errors for correction before the order is completed.

Here's the link to the CRC:

https://www.psacard.com/myaccount/customerrequestcenter

[towerymt]

Go here: https://www.psacard.com/myaccount/customerrequestcenter

Choose Label Correction Request

You won't have an Order number, but fill in the rest, provide images, and submit the request. It doesn't matter that you didn't have it graded yourself. PSA should accept the claim and they will cover the cost to reholder with the correct description.

They should provide you a label to ship it to them and they will pay return shipping to send it back.

You'll be asked to submit an order via the website (they will enable the CRC option in your PSA account once the claim is accepted, allowing you to submit the order which they will provide instructions for).

You will need to provide a credit card number as part of the online order process, but they don't charge you anything. They should state this clearly at some point.

It's easy. I've done it several times. None lately, but it usually takes about a month end to end.

[randomh]

You guys are the best! This is super helpful. Reaching out now.

[ChaseUA]

Originally Posted by randomh

You guys are the best! This is super helpful. Reaching out now.

Just an fyi, but if it is a card that only comes in a “refractor” they may all be labeled without that distinction. This is particularly true on image variations of Prizm cards. They are all “silver” so none of them include “Silver” on the label, like their base counterparts do when “silver.”

[mjohnatgt]

Yeah, recommend showing a picture of the card. Some chrome inserts are refractors, but are not labeled as such on the official product checklists.

[randomh]

Originally Posted by mjohnatgt

Yeah, recommend showing a picture of the card. Some chrome inserts are refractors, but are not labeled as such on the official product checklists.

Sure thing - see attachments.

Here's a listing where it appears to be correctly labeled.
https://www.ebay.com/itm/15642700135...3ABFBMyrjb8Mlk

[mjohnatgt]

Yep, send back as mechanical error.

[SLGSports]

If you paid Chrome price for this, you won the lottery!