What will happen if card got damaged after Ebay's authentication process

[wethenorth]

Purchased a card from a Canada seller, card got shipped to Ebay first for authentication (CGC), then it shipped to me (Also Canada)


Card looks okay in the auction pics:
https://www.ebay.com/itm/387162903349

This is what I've received:











as you can see the corner is severely damaged. Also the left edge is damaged (see second picture). The upper right corner doesn't look good either, but it's hard to see it or take a picture of it without removing the seal (and I don't want to)

I'm really upset about this. What's going to happen? Seller confirmed that the card wasn't like this when he shipped it out to ebay.

[Baraka]

Contact ebay

[njsportscardguy]

First thing I looked at, with the ebay listing; the CONDITION OF THE CARD...that the seller declared/represented! Had he openly noted it as VG to Excellent, then I'd be of the opinion that you wouldn't have much of an "argument" or defense, in your corner. However,...seeing as he represents the card as Near Mint or Better (which, clearly,...it is not & presumably,...wasn't, whilst in his possession!)...I certainly think you have a case to be made! Now...with that being said...getting ebay to GIVE A RAT'S ARSE about your issue, is a completely different matter, in and of itself!!

Good luck, regardless.

[glen87]

Originally Posted by njsportscardguy

First thing I looked at, with the ebay listing; the CONDITION OF THE CARD...that the seller declared/represented! Had he openly noted it as VG to Excellent, then I'd be of the opinion that you wouldn't have much of an "argument" or defense, in your corner. However,...seeing as he represents the card as Near Mint or Better (which, clearly,...it is not & presumably,...wasn't, whilst in his possession!)...I certainly think you have a case to be made! Now...with that being said...getting ebay to GIVE A RAT'S ARSE about your issue, is a completely different matter, in and of itself!!

Good luck, regardless.

does not matter how the seller described it.
this appears to have happened after it passed and left ebay auth.

[patchgenie]

eBay should have to eat the loss.

[Chrominator]

Originally Posted by patchgenie

eBay should have to eat the loss.

Yep, 100%

[ninjacookies]

Hit up Ebay's online support and ask to get transferred to a live agent. If not, then use their email messaging system. They will cover it. Your only responsibility was ensuring you got the card to the associated address.

[kingofsnake]

That stinks, man. Looks like a nice Vince Flawless.

[wethenorth]

Originally Posted by njsportscardguy

First thing I looked at, with the ebay listing; the CONDITION OF THE CARD...that the seller declared/represented! Had he openly noted it as VG to Excellent, then I'd be of the opinion that you wouldn't have much of an "argument" or defense, in your corner. However,...seeing as he represents the card as Near Mint or Better (which, clearly,...it is not & presumably,...wasn't, whilst in his possession!)...I certainly think you have a case to be made! Now...with that being said...getting ebay to GIVE A RAT'S ARSE about your issue, is a completely different matter, in and of itself!!

Good luck, regardless.

Just a quick update. Unfortunately they refuse to cover it, they only offered a partial refund of CAD $350.

Even though with the pictures I provided, they said that it met the condition that this card is "near mint or better" and thus they refuse to send a full refund.

[Beavers98]

Originally Posted by wethenorth

Just a quick update. Unfortunately they refuse to cover it, they only offered a partial refund of CAD $350.

Even though with the pictures I provided, they said that it met the condition that this card is "near mint or better" and thus they refuse to send a full refund.

That's ridiculous. Sorry man. It was clearly damaged in the process from the authenticator to you. No way it was sent that way.
I had a card marked EX with a touch of wear on a corner and they sent it back to me... so again you can deduct when the damage happened and you should be entitled to a full refund.

[jacksonjj]

an ungraded 1/1, are we sure it was damaged after it sold and not before? seems sus

[wethenorth]

Originally Posted by jacksonjj

an ungraded 1/1, are we sure it was damaged after it sold and not before? seems sus

I don't know, all I have is seller's pictures in auction and his word.
Even if it's damaged by the seller (unlikely) ebay shouldn't authorized it and claimed it was "near mint or better", they should have just returned it to the seller.

Ebay will do whatever it takes to benefit them. I remembered selling a Giannis auto on ebay with no return, buyer tried to flip it (he listed in his Ebay auction for a few days but couldn't sell it), he filed a complained that the autograph was "blurry" and Ebay sided with him.

[Spacemanspif]

The authentication process is viewed as infallible by ebay. To them, if it passed authentication, it either means that A) a grader with the authentication company thought it passed the condition stated in the listing or B) it's not as bad as you're making it out to be. Sorry this happened but I've dealt with them a couple times with similar situations and Ebay customer service reps are (obviously) not in a position to use judgment to overrule the process

[jacksonjj]

Originally Posted by wethenorth

I don't know, all I have is seller's pictures in auction and his word.
Even if it's damaged by the seller (unlikely) ebay shouldn't authorized it and claimed it was "near mint or better", they should have just returned it to the seller.

Ebay will do whatever it takes to benefit them. I remembered selling a Giannis auto on ebay with no return, buyer tried to flip it (he listed in his Ebay auction for a few days but couldn't sell it), he filed a complained that the autograph was "blurry" and Ebay sided with him.

Exactly. File a return request, it's the seller's problem to deal with.

[coltsfan23]

Originally Posted by wethenorth

Just a quick update. Unfortunately they refuse to cover it, they only offered a partial refund of CAD $350.

Even though with the pictures I provided, they said that it met the condition that this card is "near mint or better" and thus they refuse to send a full refund.

Had a similar situation with the same outcome - I kept the card with the authentication seal in tact and eBay admitted the card was damaged but refused to process a return since it passed authentication checks. Pretty ridiculous since they're not accounting for items that can be damaged in transit. Luckily I was able to get a suitable partial refund which I was okay with (damage wasn't as severe as it is here), but I was prepared to go the PayPal case or credit card claim route if eBay didn't comply.

[JeffG1954]

Originally Posted by jacksonjj

Exactly. File a return request, it's the seller's problem to deal with.

I believe that after it passes authentication and is sent on to the buyer, the seller is off the hook....any problems would be between eBay and buyer.

[fabiani12333]

Originally Posted by wethenorth

Just a quick update. Unfortunately they refuse to cover it, they only offered a partial refund of CAD $350.

Even though with the pictures I provided, they said that it met the condition that this card is "near mint or better" and thus they refuse to send a full refund.

Yes, from personal experience, this is what they do in situations like this -- they offer a partial refund. They offer a refund for the difference in price between the old condition and new one. They don't accept returns because items passed by AG are "final sale", so they don't refund the total amount.

[fabiani12333]

Originally Posted by Spacemanspif

The authentication process is viewed as infallible by ebay. To them, if it passed authentication, it either means that A) a grader with the authentication company thought it passed the condition stated in the listing or B) it's not as bad as you're making it out to be. Sorry this happened but I've dealt with them a couple times with similar situations and Ebay customer service reps are (obviously) not in a position to use judgment to overrule the process

Ebay has assessors who evaluate the condition and value of damaged cards -- they know what they are doing. They offer partial refunds because eBay tries to limit the losses from the AG program. No returns are accepted, so they don't refund the full amount.

As long as buyers on eBay keep purchasing raw cards that pass through AG, eBay will continue to pass liability onto them.

[wethenorth]

Just chatted with the Ebay agent again, and tried to get a better partial refund. I can't return it to the seller because the sales is final.

$350 is a small amount, considered the price I paid for the card. The tax alone costed me nearly $400.

[Chrominator]

Originally Posted by wethenorth

Just a quick update. Unfortunately they refuse to cover it, they only offered a partial refund of CAD $350.

Even though with the pictures I provided, they said that it met the condition that this card is "near mint or better" and thus they refuse to send a full refund.

I'd hire a lawyer, and make ebay pay their fees plus somewhere b/w $999-2999.

Thinking they can pull this BS bc the card is a 1/1 and there is no difference maker.

Messed up situation here.

They ruined a square piece of cardboard in a hobby where condition is everything, and then want to offer just their portion of the profit for their mistake.

Ridiculous

Oh, and they removed the listing.

[Bosoxfan5990]

Originally Posted by Chrominator

I'd hire a lawyer, and make ebay pay their fees plus somewhere b/w $999-2999.

Thinking they can pull this BS bc the card is a 1/1 and there is no difference maker.

Messed up situation here.

They ruined a square piece of cardboard in a hobby where condition is everything, and then want to offer just their portion of the profit for their mistake.

Ridiculous

Oh, and they removed the listing.

[WallyatJCCards]

Originally Posted by Bosoxfan5990

I agree! :-)

[Ericc5Bears]

You can always start a dispute with whatever card company/bank you used to make the purchase. You purchased an item that was damaged in transit and the company you purchased the item from is not offering you the option to return it for a full refund. Sounds like it would be a pretty open and shut case for any reputable bank/cc company.

[DynaEtch]

Originally Posted by Ericc5Bears

You can always start a dispute with whatever card company/bank you used to make the purchase. You purchased an item that was damaged in transit and the company you purchased the item from is not offering you the option to return it for a full refund. Sounds like it would be a pretty open and shut case for any reputable bank/cc company.

Should realize though going outside eBay for a refund is really frowned on by eBay. Could easily result in action on the account.

Don’t get me wrong a buyer shouldn’t have to be in this position. But what happens with a chargeback? Buyer ends up with both the money back and the slightly damaged card…both?