eBay Purchase Delivered to Wrong Address

[DLub8]

So I purchased a card on April 19th from eBay. On the 26th, I get a delivered notification at 8 PM- which was weird. Nothing there, so I wait another day. Still nothing. Check tracking to see it has been delivered to a Philadelphia PO Box- which was not the address on the label and an hour from where I live.

I contact my local Post Office and they try to look in to it for me. In the meantime, I come to find out that the PO Box owner has come and collected his mail, along with my package.

Has anyone experienced this before? Any ideas on what to do besides contact the Post Office? Feel like since the package has been picked up, probably SOL unless they bring it back. I've been in contact with the seller on eBay and he's tried to help best he can. Not a super expensive card, but don't want to be out the $35 I spent if possible.

Any advice?

[shrevecity]

Seller is ultimately responsible. If the delivery zip code is different than your zip code you should have no issue with Ebay siding with you. Seller could also file an insurance claim.

[iluvfish2]

I'd try and contact that Post Office and see if they cant reclaim it) - Its possible the PO Box owner will see its not theirs and put back in the mail for redelivery to the right address (so put a tracking tag on that package through their website). So far my experience with USPS will ultimately tell you they screwed up, but because its 1st class mail not much they can or will do. If its priority, then they just tell you to file a claim.

This is one aspect where Ebay will actually pay the refund and not typically force the seller to do it, as they've done what they were supposed to do, but its the 3rd party that screwed it up. But you may want the seller to check with eBay and see how they recommend to proceed.

[shrevecity]

Originally Posted by iluvfish2

I'd try and contact that Post Office and see if they cant reclaim it) - Its possible the PO Box owner will see its not theirs and put back in the mail for redelivery to the right address (so put a tracking tag on that package through their website). So far my experience with USPS will ultimately tell you they screwed up, but because its 1st class mail not much they can or will do. If its priority, then they just tell you to file a claim.

This is one aspect where Ebay will actually pay the refund and not typically force the seller to do it, as they've done what they were supposed to do, but its the 3rd party that screwed it up. But you may want the seller to check with eBay and see how they recommend to proceed.

You can file a claim on all now. Nearly all mail has a 100 dollar insurance added it think media mail is the only method that is not insured aside from stamped. Ground advantage which replaced first class is insured

[iluvfish2]

Originally Posted by shrevecity

You can file a claim on all now. Nearly all mail has a 100 dollar insurance added it think media mail is the only method that is not insured aside from stamped. Ground advantage which replaced first class is insured

Oh wow I gotta research this!

[rwperu34]

If the zip code is different than yours, contact eBay and they will reimburse you. I had this happen on one of my cards that I sold recently and I (the seller) didn't need to do anything. eBay just handled it.

[DynaEtch]

Originally Posted by rwperu34

If the zip code is different than yours, contact eBay and they will reimburse you. I had this happen on one of my cards that I sold recently and I (the seller) didn't need to do anything. eBay just handled it.

This is something eBay shouldn’t be doing. No one wants to see the 3rd party delivery service mess up, but in the case it does, it makes more sense for the seller to pursue the insurance claim and get compensated from the true party at fault (delivery service)- seller is responsible for getting package to buyer. eBay is not the one at fault in this situation and them stepping to pay off these problems may sound good, but on a larger scale no doubt contributes to selling fees being as high as they are. Can’t even imagine how much eBay is paying off every single day from all the ‘stepping in’s’.

[shrevecity]

Originally Posted by DynaEtch

This is something eBay shouldn’t be doing. No one wants to see the 3rd party delivery service mess up, but in the case it does, it makes more sense for the seller to pursue the insurance claim and get compensated from the true party at fault (delivery service)- seller is responsible for getting package to buyer. eBay is not the one at fault in this situation and them stepping to pay off these problems may sound good, but on a larger scale no doubt contributes to selling fees being as high as they are. Can’t even imagine how much eBay is paying off every single day from all the ‘stepping in’s’.

This is one situation where if the usps does not pay they should. Seller should not be out on a clear usps mistake. Buyer defiantly should not be. This case is a full blown example of both ebays buyer and seller protection. It should protect both parties. Ebay has insurance that covers stuff like this the same as places like Walmart have it for situations where they end up paying out to return scams or whatever.. there are literally thousands of things that contribute to raising fees this is just a drop in a huge bucket

[DynaEtch]

Originally Posted by shrevecity

This is one situation where if the usps does not pay they should. Seller should not be out on a clear usps mistake. Buyer defiantly should not be. This case is a full blown example of both ebays buyer and seller protection. It should protect both parties. Ebay has insurance that covers stuff like this the same as places like Walmart have it for situations where they end up paying out to return scams or whatever.. there are literally thousands of things that contribute to raising fees this is just a drop in a huge bucket

One reason I don’t agree is eBay just handling everything and paying it off immediately like in the case of rwperu means the seller doesn’t even then make the attempt to pursue compensation with the true party at fault, the delivery service. Why let them off the hook so simply. Actually we don’t even know 100% the seller isn’t at fault, did they address the package correctly. Either way, I do agree the buyer should not be affected here. But the mantra has always been ‘seller’s responsibility to get the item to the buyer’, not sure why making exceptions to that in this case but not necessarily all the other mishaps that can happen with delivery and shipping which traditionally seller is on the hook for, even though they aren’t personally responsible for (and I’m saying this as a seller myself). Or are you saying no matter what happens in shipping or whatever, the moment the seller ships it out they are in the clear from anything? (if this is really the case, eBay should make that clear).

We don’t know the fine details of how eBay is paying off these claims, so many slush fund claims every day it does add up. The problem I also have with slush fund refunds is no doubt some originate from dishonest scammers (people saying they didn’t get packages or got different items etc) and the act of eBay’s quick refunding then encourages it and provides the incentive for it to continue (I’m not saying that’s the case for anything in here, talking about in general). This is just my opinion and you can have yours- I don’t think eBay should be handing out the money so quickly in many of these cases. If I was the seller here, my first thought would be go inquire via USPS and pursue a claim if needed, not to go to eBay.

[shrevecity]

It's easy to tell for ebay to tell if the seller used the right address. In fact the usps can tell where it is addressed to by the tracking number and the op stated the seller sent it to the right address. So likely the usps provided that info.

This is why ebay generally operates on a one time credit basis in these type cases if a buyer or seller is abusing it they stop just like they remove buyers from being able to open any claim with ebay.

Nobody knows if tge seller pursued it or not,yes they should but in tge event they refuse to pay neither party should be at the loss. This is clearly laid out in both the buyer and seller protection. It says when things happen that are beyond the buyer or sellers control. If seller shipped to the correct address which can be easily determined and the usps refuses to honor the insurance the per tge ebay ua they should cover both parties. Tgere are cases where its no fault and in those ebay has always typically paid both parties off, they have done it for years. I can remember them 10 plus years ago happening

[DynaEtch]

Originally Posted by shrevecity

It's easy to tell for ebay to tell if the seller used the right address. In fact the usps can tell where it is addressed to by the tracking number and the op stated the seller sent it to the right address. So likely the usps provided that info.

This is why ebay generally operates on a one time credit basis in these type cases if a buyer or seller is abusing it they stop just like they remove buyers from being able to open any claim with ebay.

Nobody knows if tge seller pursued it or not,yes they should but in tge event they refuse to pay neither party should be at the loss. This is clearly laid out in both the buyer and seller protection. It says when things happen that are beyond the buyer or sellers control. If seller shipped to the correct address which can be easily determined and the usps refuses to honor the insurance the per tge ebay ua they should cover both parties.

Re: do we know if seller also didn’t pursue a claim? Well in the case of rwperu, why even bother if eBay just pays it out upfront- thats my point. And actually if the seller does then pursue a claim it could be considered double dipping in a sense if they end up with twice the payment.

You said it yourself in your first response- seller is ultimately responsible for getting item to buyer. Has always been the mantra, and as a seller myself I understand that. I don’t have a problem if these things are *truly* one time courtesy’s (maybe as long as it isn’t a $5k item). Sure that’s fine. I’m skeptical they are in general though. Like other slush fund refund situations where sellers can deduct up to 50% off return refunds and where that is abused far after one time. Like I said we each have our opinions.

[shrevecity]

Originally Posted by DynaEtch

Re: do we know if seller also didn’t pursue a claim? Well in the case of rwperu, why even bother if eBay just pays it out upfront- thats my point. And actually if the seller does then pursue a claim it could be considered double dipping in a sense if they end up with twice the payment.

You said it yourself in your first response- seller is ultimately responsible for getting item to buyer. Has always been the mantra, and as a seller myself I understand that. I don’t have a problem if these things are *truly* one time courtesy’s (maybe as long as it isn’t a $5k item). Sure that’s fine. I’m skeptical they are in general though. Like other slush fund refund situations where sellers can deduct up to 50% off return refunds and where that is abused far after one time. Like I said we each have our opinions.

Ifln most cases yes the seller is responsible however if it can be shown the usps made a legitimate error then the seller protection should kick in. That is very easy to prove. Ebay policy clearly states sellers ate protected when things happen beyond their control. Again ebay can generally tell pretty quickly and the usps can tell simply by looking at the tracking number. But at end of day seller is often held liable and will possibly be held liable here if the zip code is different. That does not mean they should not call this a no fault. I see both sides. Ebay has a history of protecting sellers when the usps screws up. The sellers just have to take tge steps to get the protection ebay is not going to give it if they don't fight for it.

If the seller shipped to a different address then yes they should be liable again this is very easy to prove or disprove

If ebay chooses to refund that's is their right and this to me if everything was done correctly then they should. It's their decision

[shrevecity]

Problem with the seller filing is the time restrictions.

If it happened to me as a seller I would let ebay force the refund. Wait til I got insurance results then if the pay ok,if not I would call ebay point out I used ebay shipping and the address was not changed(stuff they can verify) then push the fact this was something beyond my control. If they agree great if not move on with life. Its up to Ebay if they want to or not. I don't care either way.

What you are saying is if ebay refunds and item later shows delivered sellers are sold. Or if a seller ships on time and item gets delayed and a neg is left for slow shipping then the neg should not be removed. These are 2 examples of thing ebay considers to be out of seller control. The situation here provided all things were done correctly is beyond seller control

[DynaEtch]

The situation I was actually responding to ITT was rwperu’s, not the OPs. It was said eBay handled everything before the seller did anything. My opinion is still that is not the correct way to go about doing it. If eBay hands the money over just like that, there is no reason to even pursue the claim with the party actually at fault, the delivery service.

If eBay wants to make it so you are totally off the hook once you mail out the package (on time)- whether it gets lost, damaged, delivered to wrong address by delivery service (none of which are in the sellers personal control), this is new to me, and they should make this more clear. The mantra ‘seller is ultimately responsible to get the item to the buyer’ is not new and applies to all kinds of transactions, for example PayPal ones here on blowout.

[rwperu34]

Originally Posted by DynaEtch

The situation I was actually responding to ITT was rwperu’s, not the OPs. It was said eBay handled everything before the seller did anything. My opinion is still that is not the correct way to go about doing it. If eBay hands the money over just like that, there is no reason to even pursue the claim with the party actually at fault, the delivery service.

If eBay wants to make it so you are totally off the hook once you mail out the package (on time)- whether it gets lost, damaged, delivered to wrong address by delivery service (none of which are in the sellers personal control), this is new to me, and they should make this more clear. The mantra ‘seller is ultimately responsible to get the item to the buyer’ is not new and applies to all kinds of transactions, for example PayPal ones here on blowout.

I disagree. This is part of seller protection. I got the package off in time and sent to the correct address. My obligation has been met.

eBay stepping in and handling this makes it easier to be a seller. Imagine how much time I would lose on the phone/emails if I had to handle this myself? That's time I don't spend buying and listing items. And frustration. Don't forget about the frustration. This was a $200 item, BTW.

If anybody is going to persue the 3rd party at fault, it would be eBay. I doubt they bother. It's not like this is some common occurrence. I've sent 5,000 packages over the last year and this is the first time this has happened. Everybody makes mistakes, even the USPS.

[rwperu34]

Here's a weird one. ESE item out 15 days with no updates. Buyer sends a message, then within an hour files the INR...all while I'm still asleep. Then within half of filing the INR they escalated the case to eBay. eBay refunded and found me not at fault.

[shrevecity]

Originally Posted by rwperu34

Here's a weird one. ESE item out 15 days with no updates. Buyer sends a message, then within an hour files the INR...all while I'm still asleep. Then within half of filing the INR they escalated the case to eBay. eBay refunded and found me not at fault.

That sounds like a system error which again falls into beyo d seller control. Or this could be a new update to the ese insurance and you are tge first here to experience it

[shrevecity]

Originally Posted by rwperu34

I disagree. This is part of seller protection. I got the package off in time and sent to the correct address. My obligation has been met.

eBay stepping in and handling this makes it easier to be a seller. Imagine how much time I would lose on the phone/emails if I had to handle this myself? That's time I don't spend buying and listing items. And frustration. Don't forget about the frustration. This was a $200 item, BTW.

If anybody is going to persue the 3rd party at fault, it would be eBay. I doubt they bother. It's not like this is some common occurrence. I've sent 5,000 packages over the last year and this is the first time this has happened. Everybody makes mistakes, even the USPS.

Yeah it's not like ebay is doing this on every item overall it's probably 1 in 100k or more they end up paying out on their own.

[DynaEtch]

Originally Posted by rwperu34

I disagree. This is part of seller protection. I got the package off in time and sent to the correct address. My obligation has been met.

eBay stepping in and handling this makes it easier to be a seller. Imagine how much time I would lose on the phone/emails if I had to handle this myself? That's time I don't spend buying and listing items. And frustration. Don't forget about the frustration. This was a $200 item, BTW.

If anybody is going to persue the 3rd party at fault, it would be eBay. I doubt they bother. It's not like this is some common occurrence. I've sent 5,000 packages over the last year and this is the first time this has happened. Everybody makes mistakes, even the USPS.

Right, I understand your stance (and I can see why sellers want this), just I do not agree. Being the sellers job to get the item to the buyer (and have insurance in case it doesn’t), it would be on seller to file a claim. eBay won’t pursue that claim, nor do I think they even can as sender has to be the one to pursue such a claim. By eBay just stepping in and immediately handling everything, there will be no insurance claim, or attempt to correct things on the sellers part with the delivery service, the actual party at fault.

As far as I’m aware eBay stepping in and footing the refund in the case of missing/lost/damaged mail is not a listed seller protection (they have a help page that explicitly lists what seller protections they offer). Removing negs and dings on metrics? Yes. Refunding for packages that don’t arrive? That is not a listed seller protection. Their seller protection for that is for packages that arrived with a successful delivery scan. Whatever they did for you was them being generous and not a guaranteed seller protection. According to your way of thinking, there is no reason ever to purchase insurance as a seller. They shipped it out and fulfilled their obligation completely by doing so. Nothing that then happens- item gets lost, stolen, damaged in transit- not on seller at all. So why ever get insurance? And that’s exactly why if eBay really IS just refunding sellers for lost packages, they need to make that clear, as otherwise it’s a slap in the face of people purchasing insurance for no reason.

[shrevecity]

Originally Posted by DynaEtch

Right, I understand your stance (and I can see why sellers want this), just I do not agree. Being the sellers job to get the item to the buyer (and have insurance in case it doesn’t), it would be on seller to file a claim. eBay won’t pursue that claim, nor do I think they even can as sender has to be the one to pursue such a claim. By eBay just stepping in and immediately handling everything, there will be no insurance claim, or attempt to correct things on the sellers part with the delivery service, the actual party at fault.

As far as I’m aware eBay stepping in and footing the refund in the case of missing/lost/damaged mail is not a listed seller protection (they have a help page that explicitly lists what seller protections they offer). Removing negs and dings on metrics? Yes. Refunding for packages that don’t arrive? That is not a listed seller protection. Their seller protection for that is for packages that arrived with a successful delivery scan. Whatever they did for you was them being generous and not a guaranteed seller protection. According to your way of thinking, there is no reason ever to purchase insurance as a seller. They shipped it out and fulfilled their obligation completely by doing so. Nothing that then happens- item gets lost, stolen, damaged in transit- not on seller at all. So why ever get insurance? And that’s exactly why if eBay really IS just refunding sellers for lost packages, they need to make that clear, as otherwise it’s a slap in the face of people purchasing insurance for no reason.

It does not matter if it says it specifically it does say events out of sellers control. Its tgeid decision not yours. You act like tgey are doing this on every transaction. Reality is its probably closer to one in 100k or more. If you don't like it don't use ebay. It's not that difficult, ypu agree to their policies everything you choose to use it.


Forr the most part insurance is included for free purchasing extra is a fools gamble in most cases anyway

[shrevecity]

If you are in this position and ebay eats tge money are you going to step in and tell ebay not to that you want to refund?

[DynaEtch]

Originally Posted by shrevecity

It does not matter if it says it specifically it does say events out of sellers control. Its tgeid decision not yours. You act like tgey are doing this on every transaction. Reality is its probably closer to one in 100k or more. If you don't like it don't use ebay. It's not that difficult, ypu agree to their policies everything you choose to use it.


Forr the most part insurance is included for free purchasing extra is a fools gamble in most cases anyway

Under ‘events out of your control’ they are talking about removing negs and dings, as I already said. Nowhere do they say they refund when packages go lost, that is not a guaranteed seller protection.

https://www.ebay.com/help/policies/s...docId=HELP1267

Again, if that really is the case (it is not stated), they need to make that clear, so all the people out there every day purchasing insurance for >$100 packages do not need to needlessly waste their money. We have different opinions on this. Mine is seller is ultimately responsible for getting item to buyer (which is actually what you said in the first response), and should be filing necessary claims in this situation.

[shrevecity]

So they are required to tell you everything they do and why?

Notice you refused to answer my question.

I bet if tge situation were flipped and you were involved ypu would sing a different tune.

You buy an item have to return it the return gets misdelivered like here should ebay refuse a refund? I guarantee if you were the buyer you would expect a refund regardless?
:
It's like cancellations ebay punishes sellers even for legitimate reasons and you are fine with that, and argue that ebay allowing buyers to cancel with no real repercussions is their choice. It's not different:.

If there is any chance of ebay covering it then you should explore it. Do they have to no but there is also a chance the usps may deny any claims.

[newcokeandtaco]

Originally Posted by DynaEtch

Under ‘events out of your control’ they are talking about removing negs and dings, as I already said. Nowhere do they say they refund when packages go lost, that is not a guaranteed seller protection.

https://www.ebay.com/help/policies/s...docId=HELP1267

Again, if that really is the case (it is not stated), they need to make that clear, so all the people out there every day purchasing insurance for >$100 packages do not need to needlessly waste their money. We have different opinions on this. Mine is seller is ultimately responsible for getting item to buyer (which is actually what you said in the first response), and should be filing necessary claims in this situation.

In the link you provided, this is listed under "Other Protections" (bolding mine):

eBay Money Back Guarantee requests
If we close an eBay Money Back Guarantee case or appeal after having determined that you've met your obligations to the buyer, we will remove any related negative or neutral feedback and defects.
If a buyer reports that an item hasn't arrived
If you ship an item within your stated handling time, and you upload tracking before the estimated delivery date from one of eBay's integrated shipping carriers that shows evidence of successful delivery, you won't be responsible for refunding the buyer.

This discussion is interesting. It seems ebay is using its discretion in decided to refund the buyer for a potentially lost item. I am fine with that. It also does not feel like a seller protection (even though it technically is), but more a buyer protection. Ebay probably also takes into account other variables to deal with these rare cases.

[DynaEtch]

Originally Posted by newcokeandtaco

In the link you provided, this is listed under "Other Protections" (bolding mine):

eBay Money Back Guarantee requests
If we close an eBay Money Back Guarantee case or appeal after having determined that you've met your obligations to the buyer, we will remove any related negative or neutral feedback and defects.
If a buyer reports that an item hasn't arrived
If you ship an item within your stated handling time, and you upload tracking before the estimated delivery date from one of eBay's integrated shipping carriers that shows evidence of successful delivery, you won't be responsible for refunding the buyer.

This discussion is interesting. It seems ebay is using its discretion in decided to refund the buyer for a potentially lost item. I am fine with that. It also does not feel like a seller protection (even though it technically is), but more a buyer protection. Ebay probably also takes into account other variables to deal with these rare cases.

Keywords in that bolded- shows evidence of successful delivery. Which they define in the link, and requires successful delivery scan in same zip code etc. That does not mean if it went missing/lost.