Can you claim no delivery on a “delivered” eBay ESE?

[KhalDrogo]

Had an ESE card not get delivered Monday. It’s marked as delivered in my zip code, but two hours before my other eBay packages for the day were marked delivered. I’ve given it the week to show up, but still nothing. Before I file for a refund, I want to make sure eBay will eat the cost and not the seller.

[htn315]

Originally Posted by KhalDrogo

Had an ESE card not get delivered Monday. It’s marked as delivered in my zip code, but two hours before my other eBay packages for the day were marked delivered. I’ve given it the week to show up, but still nothing. Before I file for a refund, I want to make sure eBay will eat the cost and not the seller.

Yeah, the insurance will cover it as long as the buyer opened a claim.

[JeffG1954]

Originally Posted by KhalDrogo

Had an ESE card not get delivered Monday. It’s marked as delivered in my zip code, but two hours before my other eBay packages for the day were marked delivered. I’ve given it the week to show up, but still nothing. Before I file for a refund, I want to make sure eBay will eat the cost and not the seller.

If/when you file the claim, the seller can refund and will be refunded the cost of the card by the PIP insurance....eBay has nothing to do with it. The seller will get back the cost of the card, but not any shipping costs that may have been charged. I'm told that you don't even have to file an eBay complaint....if you just message the seller and they refund you without you filing a claim, the seller can still apply and receive a refund thru the insurance program. The seller will have to wait 30 days after the estimated delivery date to file for the insurance. Even if the card gets delivered after the seller has refunded, they can still get the insurance refund.

The seller doesn't have to refund....if a claim is filed eBay will find in the sellers favor.

[hausem06]

It’s not uncommon for that card to show up 1-2 weeks after being marked delivered unfortunately.


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[shrevecity]

You can make a claim but a seller does not have to refund, they should and file a claim but most likely base it on buyers approach. Buyer is a jersey then tough. Buyer understands situation then refund.

[Eric1285]

Originally Posted by shrevecity

You can make a claim but a seller does not have to refund, they should and file a claim but most likely base it on buyers approach. Buyer is a jersey then tough. Buyer understands situation then refund.

Lol, a "jersey". That's a new one to me.

[shrevecity]

Originally Posted by Eric1285

Lol, a "jersey". That's a new one to me.

Auto correct does not like words like jer k for some reason

[Swipe79]

Not sure this is 100% accurate. I put a claim in on a card I refunded that was delivered seven days after the refund occurred. I was told by the PIP person that the claim was invalid. I went through eBay and they suggested I contact the buyer and ask them to pay outside of eBay which seemed strange to me.

Originally Posted by htn315

Yeah, the insurance will cover it as long as the buyer opened a claim.

[htn315]

Originally Posted by Swipe79

Not sure this is 100% accurate. I put a claim in on a card I refunded that was delivered seven days after the refund occurred. I was told by the PIP person that the claim was invalid. I went through eBay and they suggested I contact the buyer and ask them to pay outside of eBay which seemed strange to me.

That's a different scenario, you refunded then it got delivered, insurance won't cover that. Mine was lost but tracking showed delivered so they paid out my claim.

[shrevecity]

Originally Posted by Swipe79

Not sure this is 100% accurate. I put a claim in on a card I refunded that was delivered seven days after the refund occurred. I was told by the PIP person that the claim was invalid. I went through eBay and they suggested I contact the buyer and ask them to pay outside of eBay which seemed strange to me.

That's the first denial of these I have heard of. Typically as long as the buyer says they did not get it they will pay.

[JeffG1954]

Originally Posted by Swipe79

Not sure this is 100% accurate. I put a claim in on a card I refunded that was delivered seven days after the refund occurred. I was told by the PIP person that the claim was invalid. I went through eBay and they suggested I contact the buyer and ask them to pay outside of eBay which seemed strange to me.

In your case, did the buyer file a claim, or did you just refund after buyer sent you a message and no official claim was ever filed with eBay? Either way, first I have heard not getting a refund ever, for any reason.

[Swipe79]

Buyer opened a claim and refund was given on the last day as buyer agreed to give it a few more days to show up. Card was delivered a week later.

Originally Posted by JeffG1954

In your case, did the buyer file a claim, or did you just refund after buyer sent you a message and no official claim was ever filed with eBay? Either way, first I have heard not getting a refund ever, for any reason.

[Swipe79]

The statement that they will pay out as long as a claim is opened doesn't seem to be correct is what I was pointing out.

There is the question of what difference does it make if/when the card shows delivered. The delivery occurred 34 days after the label was printed and I refunded the buyer at the 27 day mark. If I have to refund because of shipment delay like that...seems like it should be covered over someone refunding a buyer even though the card shows delivered.

Originally Posted by htn315

That's a different scenario, you refunded then it got delivered, insurance won't cover that. Mine was lost but tracking showed delivered so they paid out my claim.

[htn315]

Originally Posted by Swipe79

The statement that they will pay out as long as a claim is opened doesn't seem to be correct is what I was pointing out.

There is the question of what difference does it make if/when the card shows delivered. The delivery occurred 34 days after the label was printed and I refunded the buyer at the 27 day mark. If I have to refund because of shipment delay like that...seems like it should be covered over someone refunding a buyer even though the card shows delivered.

All I was trying to say was it doesn't matter if the status shows delivered, if the buyer claims they didn't receive it the insurance will pay it out. Your case is different because it appears somebody confirmed it was delivered so it's no longer a lost item claim so they correctly rejected your claim.

[JeffG1954]

Originally Posted by Swipe79

The statement that they will pay out as long as a claim is opened doesn't seem to be correct is what I was pointing out.

There is the question of what difference does it make if/when the card shows delivered. The delivery occurred 34 days after the label was printed and I refunded the buyer at the 27 day mark. If I have to refund because of shipment delay like that...seems like it should be covered over someone refunding a buyer even though the card shows delivered.

Not sure if it might matter in your case, but does the clock start 30 days after the label is printed, or 30 days from the estimated delivery date?

Using the time frame that you gave above, what was the day number that you put in the PIP insurance claim? Shouldn't really matter, I believe you have 90 days to file the insurance claim.

[Swipe79]

There's not really a way the PIP person could confirm that - all they had to go off of was the tracking number, order details, and the information from the case page.

The only difference is that the refund happened prior to delivery instead of after delivery.

Originally Posted by htn315

All I was trying to say was it doesn't matter if the status shows delivered, if the buyer claims they didn't receive it the insurance will pay it out. Your case is different because it appears somebody confirmed it was delivered so it's no longer a lost item claim so they correctly rejected your claim.

[Swipe79]

The message from PIP was literally that the card was delivered after the refund, so claim is invalid and the buyer should return the card or repay me.

It would have been like 50 days after label was printed that I actually filed the PIP.

I gave the buyer a chance to pay before I filed but they never responded.

Originally Posted by JeffG1954

Not sure if it might matter in your case, but does the clock start 30 days after the label is printed, or 30 days from the estimated delivery date?

Using the time frame that you gave above, what was the day number that you put in the PIP insurance claim? Shouldn't really matter, I believe you have 90 days to file the insurance claim.

[shrevecity]

Originally Posted by Swipe79

The message from PIP was literally that the card was delivered after the refund, so claim is invalid and the buyer should return the card or repay me.

It would have been like 50 days after label was printed that I actually filed the PIP.

I gave the buyer a chance to pay before I filed but they never responded.

I think the key is delivered AFTER REFUND
. Had it shown before the refund the claim would have likely been accepted.

[Swipe79]

Which I understand - what I don't like is that we gave it 27 days to show up before I refunded because we are required to by eBay. That should be something that is covered by the insurance.

Originally Posted by shrevecity

I think the key is delivered AFTER REFUND
. Had it shown before the refund the claim would have likely been accepted.

[shrevecity]

Originally Posted by Swipe79

Which I understand - what I don't like is that we gave it 27 days to show up before I refunded because we are required to by eBay. That should be something that is covered by the insurance.

You are not required to do so manually. You could have let ebay force the refund. In that case if it showed delivered after that ebay would refund you back.

There is the risk of doing that you get a double strike and if it never shows that will stick

[KhalDrogo]

Showed up today. Go figure. I’ll never understand the tracking on these things.

[Csmontie]

Ebay standard shipping mailed out Sept 2nd and tracking is showing out for delivery since Sept 5th. Now the buyer is saying never received (two months later) ... is there a certian amount of time before the buyer can claim "never received" ... Also is it too late to file a Ins claim thru eBay as the seller?

[mc1]

Originally Posted by Csmontie

Ebay standard shipping mailed out Sept 2nd and tracking is showing out for delivery since Sept 5th. Now the buyer is saying never received (two months later) ... is there a certian amount of time before the buyer can claim "never received" ... Also is it too late to file a Ins claim thru eBay as the seller?

Im sure there is. Through ebay it might be a month or so.

Id wait for some of the more knowledgable posters to confirm.

[JeffG1954]

Originally Posted by Csmontie

Ebay standard shipping mailed out Sept 2nd and tracking is showing out for delivery since Sept 5th. Now the buyer is saying never received (two months later) ... is there a certian amount of time before the buyer can claim "never received" ... Also is it too late to file a Ins claim thru eBay as the seller?

I believe buyer has 30 from the estimated date of delivery to file a claim....a seller can still refund after that if they want, but would not be required.

You don't ever file an insurance claim thru eBay....the ESE cards are covered by PIP insurance, and that is who you would file the claim with. I believe you have 90 days from the estimated delivery date to file that claim.

Remember that if you should charge for shipping and do file a claim, the insurance will only reimburse you for the cost of the card, not the shipping charged or paid.

Here is the link to file a claim: https://www.pip-claim.com/PIPClaim/e...reateeBayClaim

[shrevecity]

Originally Posted by Csmontie

Ebay standard shipping mailed out Sept 2nd and tracking is showing out for delivery since Sept 5th. Now the buyer is saying never received (two months later) ... is there a certian amount of time before the buyer can claim "never received" ... Also is it too late to file a Ins claim thru eBay as the seller?

30 days after last estimated delivery date