Issue with Goldin Auction

nbatopshot · 03-14-2022, 12:25 PM

Issue was resolved almost immediately. Maybe I didn't need to post this thread after all.
But I will just leave it, might be helpful for anyone who might end up having a similar issue.

I'm very satisfied that Goldin took an action and made things right for the community as well as their customers.
Ken, I truly appreciate it and am willing to continue to use Goldin's market place.

------------------------------------------------------------------------------------------------------------------------------------------------------

I won 2002 Finest Refractor Lebron James 212/250 on the last Saturday from Goldin Auction.

The first attachment is the picture and the second attachment is the description they posted when auctioning the card.

According to the picture, the card looked fine to me without any obvious defects.

Also, nothing was mentioned on the description.

But after I won this card, I felt a little weird as in my opinion, it ended way lower than I expected.

So I did some digging trying to see if there was any more information about the card and here is what I found.

The card in fact had huge wrinkles on the back and it's very obvious. Please see other attachments.

Previous sellers took pictures from different angles to show the wrinkles as it was just bad enough to devalue the card by a lot.

PWCC also mentioned the wrinkles on the description when auctioning the card in the past.

So I contacted Goldin's customer support trying to cancel the purchase as the description of the card wasn't accurate/transparent in my opinion.

But their response was that the wrinkle is hard to identify even with magnifying on-screen so it's not really a problem although they admitted the defect exists.

I don't think they're being honest or even reasonable. The wrinkles are obvious.

Yes, probably I should've done my due diligence before bidding on the card.

But the card looked just fine to me from the pictures Goldin posted and nothing specified on the description so I thought it's an okay card with no huge defect.

I never thought a big card auction site such as Goldin would do something like this that could mislead buyers/bidders.

I would never have even tried to bid on the card if they described/showed the condition more transparently.

I'm not intended to pay for it but would that lead me to a bigger issue in the future?

boxbuster7 · 03-14-2022, 12:29 PM

You really have to inspect the card as a bgs 9.5 or psa 10 can still have problems.

And I've been surprised in some of goldin's promo videos that they don't put the graded cards in graded card bags.

They should 100% refund you. That card obviously has a big flaw. It never should have been accepted.

Bosoxfan5990 · 03-14-2022, 12:34 PM

If that first picture is the only picture of the back of the card accompanying the listing and the description shown is the only description of the card, this seems like an extremely misleading listing.

nbatopshot · 03-14-2022, 12:39 PM

Quote:

Originally Posted by Bosoxfan5990

If that first picture is the only picture of the back of the card accompanying the listing and the description shown is the only description of the card, this seems like an extremely misleading listing.

Yes, the first picture is the only picture of the back and the description is the only description of the card.

I inspected their pictures (of the front and the back of the card) thoroughly and wasn't able to even slightly suspect that it had wrinkles.

But I guess I was stupid that I thought the pictures they uploaded were actually trustworthy.

KhalDrogo · 03-14-2022, 12:39 PM

It’s in an SGC Authentic slab. The whole purpose of those slabs is to mislead buyers. Should either avoid altogether or ask questions about the condition. It’s no different than a raw card, and probably worse on average.

nbatopshot · 03-14-2022, 12:42 PM

https://goldin.co/item/2002-03-topps...mes-rookipjygl

This is the auction link

nbatopshot · 03-14-2022, 12:45 PM

Quote:

Originally Posted by boxbuster7

They should 100% refund you. That card obviously has a big flaw. It never should have been accepted.

Thank you. Yes they should but it seems that they're not doing that. Makes me sick.

Gcco2021 · 03-14-2022, 12:49 PM

Yea the pics are shopped to look hi res and stinks they couldnt write about the obvious damage

boxbuster7 · 03-14-2022, 12:50 PM

Quote:

Originally Posted by nbatopshot

Thank you. Yes they should but it seems that they're not doing that. Makes me sick.

I'm sure that now that you have publicly posted about it they will come around and refund you, but that is not the way it should be.

Clyde725 · 03-14-2022, 01:19 PM

This kind of raises the whole issue with "Authentic." What does it mean? It could mean (1) it's trimmed/altered or below the min. size, or (2) it's in such bad condition it couldn't even get a "1", or (3) the person just asked for it to be authenticated and not graded. I think these should be differentiated on the label. And, then if it's (3), there should be some mention of the condition of the card by the Seller either in the description or via photos.

So, I think it's misleading, and I agree that you should get a refund. Or, if you haven't paid, you shouldn't. Goldin might ban you if you don't pay, but that's probably okay with you.

nbatopshot · 03-14-2022, 01:21 PM

Quote:

Originally Posted by boxbuster7

I'm sure that now that you have publicly posted about it they will come around and refund you, but that is not the way it should be.

Yes their approach is very disappointing. I'm not certain if they'd cancel the transaction but they should. It could happen again if not stopped. I will share the updates here.

nbatopshot · 03-14-2022, 01:24 PM

Quote:

Originally Posted by Clyde725

This kind of raises the whole issue with "Authentic." What does it mean? It could mean (1) it's trimmed/altered or below the min. size, or (2) it's in such bad condition it couldn't even get a "1", or (3) the person just asked for it to be authenticated and not graded. I think these should be differentiated on the label. And, then if it's (3), there should be some mention of the condition of the card by the Seller either in the description or via photos.

So, I think it's misleading, and I agree that you should get a refund. Or, if you haven't paid, you shouldn't. Goldin might ban you if you don't pay, but that's probably okay with you.

Yes thanks. Ban me forever and I'm fine.

I haven't paid yet but I was told that even if I don't pay, they will still collect the payment using my credit card information that's saved in their website. So I need to stop that from happening.

TimBuckTwo · 03-14-2022, 01:54 PM

You my good sir have been duped.

F Golstein.

auburn35 · 03-14-2022, 01:57 PM

With Goldin CS supposedly admitting the condition issues exist (after the auction) one would think Goldin would just want to cancel the sale on their own and relist with an accurate description and photos.

Good luck. Hopefully you won't need to fight the CC charge (silly) if Goldin proceeds with trying to collect on their inaccurate auction listing.

kobemagee29 · 03-14-2022, 01:58 PM

Quote:

Originally Posted by nbatopshot

Yes thanks. Ban me forever and I'm fine.

I haven't paid yet but I was told that even if I don't pay, they will still collect the payment using my credit card information that's saved in their website. So I need to stop that from happening.

they can't just charge your CC without your consent

KhalDrogo · 03-14-2022, 02:04 PM

Quote:

Originally Posted by kobemagee29

they can't just charge your CC without your consent

He already gave consent when he registered with Goldin. It’s in the Condition of Sale document.

I would just chalk this up to a lesson learned and make the payment.

jlzinck · 03-14-2022, 02:07 PM

Goldin has been a lowlife in this industry for 30 years,

Duvalier · 03-14-2022, 02:16 PM

Quote:

Originally Posted by KhalDrogo

He already gave consent when he registered with Goldin. It’s in the Condition of Sale document.

I would just chalk this up to a lesson learned and make the payment.

Don't be a jerkoff. Goldin should refund him and make things right.

KhalDrogo · 03-14-2022, 02:21 PM

Quote:

Originally Posted by Duvalier

Don't be a jerkoff

Not being a jerkoff, being a realist. He can try to talk to Ken. Otherwise he’s going to be SOL no matter what he tries to do because we all sign the same terms when we register. I agree Goldin should have provided a description of the condition. However, you have to know to ask questions first with an Authentic slab. Or just don’t bother with them at all. The increase in popularity of the Authentic slab is from people trying to hide the condition of the card.

Kobe101 · 03-14-2022, 02:22 PM

If that is the only picture and they really didn't mention it that is such a sleazy move.

Hopefully you don't get charged.

montej1695 · 03-14-2022, 02:24 PM

I would see if you have any way to escalate the issue upwards to someone else.

Not saying that isn't a lot of money to be upset over but if you really express how upset you are I doubt they would risk losing a customer or negative social media discussions over a $3k card.

Duvalier · 03-14-2022, 02:29 PM

Quote:

Originally Posted by KhalDrogo

Not being a jerkoff, being a realist. He can try to talk to Ken. Otherwise he’s going to be SOL no matter what he tries to do because we all sign the same terms when we register. I agree Goldin should have provided a description of the condition. However, you have to know to ask questions first with an Authentic slab. Or just don’t bother with them at all. The increase in popularity of the Authentic slab is from people trying to hide the condition of the card.

Chalk this up as a lesson learned and make the payment because they were able to deceive him with questionable pictures and a false description of the card. FOH

Dame · 03-14-2022, 02:32 PM

Quote:

Originally Posted by kobemagee29

they can't just charge your CC without your consent

They can but he can always close the account before the authorization takes place. Of course, he still need to deal with the collection of the bill and all the fees that goes with it.

KhalDrogo · 03-14-2022, 02:41 PM

Quote:

Originally Posted by Duvalier

Chalk this up as a lesson learned and make the payment because they were able to deceive him with questionable pictures and a false description of the card. FOH

It’s not false. There is no description.

If Ken isn’t willing to redact the sale, then the alternative to what I’ve presented is closing out the credit card account associated with the Goldin account. And if you believe what Goldin has said previously, they will then take you to court to collect the payment. Maybe OP is cool with going that route.

SlickRick · 03-14-2022, 02:43 PM

From everything I've seen/heard about Goldin, I've made the opinion that Ken is a genuinely good guy but the business itself is just overrun with the typical shady salesmen and garbage customer service reps who don't care.

He'll eventually see this thread and will hopefully chime in. Always two sides to the story, but until then I'd consider this card 'not as described'

Sent from my Pixel 6 using Tapatalk

03-14-2022, 12:25 PM	#1
nbatopshot Member Join Date: Jun 2021 Posts: 58	Issue with Goldin Auction Issue was resolved almost immediately. Maybe I didn't need to post this thread after all. But I will just leave it, might be helpful for anyone who might end up having a similar issue. I'm very satisfied that Goldin took an action and made things right for the community as well as their customers. Ken, I truly appreciate it and am willing to continue to use Goldin's market place. ------------------------------------------------------------------------------------------------------------------------------------------------------ I won 2002 Finest Refractor Lebron James 212/250 on the last Saturday from Goldin Auction. The first attachment is the picture and the second attachment is the description they posted when auctioning the card. According to the picture, the card looked fine to me without any obvious defects. Also, nothing was mentioned on the description. But after I won this card, I felt a little weird as in my opinion, it ended way lower than I expected. So I did some digging trying to see if there was any more information about the card and here is what I found. The card in fact had huge wrinkles on the back and it's very obvious. Please see other attachments. Previous sellers took pictures from different angles to show the wrinkles as it was just bad enough to devalue the card by a lot. PWCC also mentioned the wrinkles on the description when auctioning the card in the past. So I contacted Goldin's customer support trying to cancel the purchase as the description of the card wasn't accurate/transparent in my opinion. But their response was that the wrinkle is hard to identify even with magnifying on-screen so it's not really a problem although they admitted the defect exists. I don't think they're being honest or even reasonable. The wrinkles are obvious. Yes, probably I should've done my due diligence before bidding on the card. But the card looked just fine to me from the pictures Goldin posted and nothing specified on the description so I thought it's an okay card with no huge defect. I never thought a big card auction site such as Goldin would do something like this that could mislead buyers/bidders. I would never have even tried to bid on the card if they described/showed the condition more transparently. I'm not intended to pay for it but would that lead me to a bigger issue in the future? Attached Thumbnails Last edited by nbatopshot; 03-15-2022 at 03:42 PM. Reason: Issue Resolved

03-14-2022, 12:29 PM	#2
boxbuster7 Member Join Date: Aug 2016 Posts: 11,710 boxbuster777	You really have to inspect the card as a bgs 9.5 or psa 10 can still have problems. And I've been surprised in some of goldin's promo videos that they don't put the graded cards in graded card bags. They should 100% refund you. That card obviously has a big flaw. It never should have been accepted. __________________ Psa 9 > psa 10

03-14-2022, 12:39 PM	#5
KhalDrogo Member Join Date: Aug 2017 Posts: 41,076	It’s in an SGC Authentic slab. The whole purpose of those slabs is to mislead buyers. Should either avoid altogether or ask questions about the condition. It’s no different than a raw card, and probably worse on average. __________________ I love PSA!

03-14-2022, 01:57 PM	#14
auburn35 Member Join Date: Mar 2011 Posts: 4,276	With Goldin CS supposedly admitting the condition issues exist (after the auction) one would think Goldin would just want to cancel the sale on their own and relist with an accurate description and photos. Good luck. Hopefully you won't need to fight the CC charge (silly) if Goldin proceeds with trying to collect on their inaccurate auction listing. __________________ Ashley Lelie Rookie Collector, always looking for more.

03-14-2022, 02:07 PM	#17
jlzinck Member Join Date: Dec 2008 Location: Cape Cod, MA Posts: 35,347 jlzinck jl_zinck	Goldin has been a lowlife in this industry for 30 years, __________________ https://www.youtube.com/user/jonzinck

03-14-2022, 12:34 PM	#3
Bosoxfan5990 Member Join Date: Oct 2020 Location: MA Posts: 12,460 rossisportscards	If that first picture is the only picture of the back of the card accompanying the listing and the description shown is the only description of the card, this seems like an extremely misleading listing.

03-14-2022, 12:42 PM	#6
nbatopshot Member Join Date: Jun 2021 Posts: 58	https://goldin.co/item/2002-03-topps...mes-rookipjygl This is the auction link

03-14-2022, 12:49 PM	#8
Gcco2021 Member Join Date: Jun 2021 Posts: 215	Yea the pics are shopped to look hi res and stinks they couldnt write about the obvious damage

03-14-2022, 01:19 PM	#10
Clyde725 Member Join Date: Jul 2021 Location: Columbus, OH Posts: 87 clyde725	This kind of raises the whole issue with "Authentic." What does it mean? It could mean (1) it's trimmed/altered or below the min. size, or (2) it's in such bad condition it couldn't even get a "1", or (3) the person just asked for it to be authenticated and not graded. I think these should be differentiated on the label. And, then if it's (3), there should be some mention of the condition of the card by the Seller either in the description or via photos. So, I think it's misleading, and I agree that you should get a refund. Or, if you haven't paid, you shouldn't. Goldin might ban you if you don't pay, but that's probably okay with you.

03-14-2022, 01:54 PM	#13
TimBuckTwo Member Join Date: Oct 2013 Posts: 10,001	You my good sir have been duped. F Golstein.

03-14-2022, 02:22 PM	#20
Kobe101 Member Join Date: Nov 2009 Posts: 3,410	If that is the only picture and they really didn't mention it that is such a sleazy move. Hopefully you don't get charged. Last edited by Kobe101; 03-14-2022 at 02:44 PM.

03-14-2022, 02:24 PM	#21
montej1695 Member Join Date: Nov 2009 Location: New York Posts: 1,725	I would see if you have any way to escalate the issue upwards to someone else. Not saying that isn't a lot of money to be upset over but if you really express how upset you are I doubt they would risk losing a customer or negative social media discussions over a $3k card. __________________ My Chris Paul PC: https://www.flickr.com/photos/191037787@N07/albums

03-14-2022, 02:43 PM	#25
SlickRick Member Join Date: Dec 2010 Posts: 463	From everything I've seen/heard about Goldin, I've made the opinion that Ken is a genuinely good guy but the business itself is just overrun with the typical shady salesmen and garbage customer service reps who don't care. He'll eventually see this thread and will hopefully chime in. Always two sides to the story, but until then I'd consider this card 'not as described' Sent from my Pixel 6 using Tapatalk