Had to leave my first negative feedback

Oachs83 · 12-06-2021, 09:40 PM

Never left a negative on eBay before and tbh I feel kind of bad but think it was justified. I bought and paid a low value card on 10-23. I buy cards almost daily so I am not keeping close attention to the lower dollar ones. On 11-20 (yes a month later) I am told it finally shipped with limited tracking. There was not a single message from the seller and the tracking was limited and never even shown that it actually made it to the post office. On 12-1 I finally reached out to seller and asked if he knew where the card may be? That's it, I didn't ask for a refund or anything just simply any update. Within a couple hours I got a message that my money was refunded.

I thought it was poor business to first wait a month to ship and even if it was a mistake not even send a message explaining. Then when I simply asked for an update there was zero communication so I did leave a negative which was this sellers first neg but has under 150 transactions. I was just asked to revise the feedback from the seller but his messages is what really peeved me.

He stated "It was an honest mistake and you (meaning me) get a refund and get to keep the card but still hit me with a negative?" I then look at his comment under the negative review and it writes "Truly sorry for the misunderstanding either return the card or a return refund". WHOA there! You can still see from the tracking the card was never delivered. DO NOT imply I am keeping your card and money. That makes me look like a thief and that is not cool. So I declined the revision and wrote back that I would have bumped it to a neutral if he didn't make me look like I stole the card.

Was I to harsh? I now am worried about any retaliation the seller may try to do? He never left me any feedback originally and don't want to be left a negative or anything over a salty seller. I did block the seller. I just don't want anything more to come out of this.

cspaced25 · 12-06-2021, 09:46 PM

You reached out, got an immediate refund and you still left a negative? Yeah sorry not cool IMO

PSA2Pac · 12-06-2021, 09:48 PM

Don’t sweat it, if everything happened the way you say it did, you’re good

PSA2Pac · 12-06-2021, 09:50 PM

Quote:

Originally Posted by cspaced25

You reached out, got an immediate refund and you still left a negative? Yeah sorry not cool IMO

Dude didn’t “ship” his card for a month though, but never really shipped it I guess. Had his money tied up for over a month, the refunded it. He didn’t immediately refund it

It’s one negative, the seller will live and hopefully he’ll reciprocate basic decency going forward

gmarutiak · 12-06-2021, 09:51 PM

What are you going to do with the card when you get it?

Oachs83 · 12-06-2021, 09:53 PM

Quote:

Originally Posted by PSA2Pac

Don’t sweat it, if everything happened the way you say it did, you’re good

That is exactly how it happened with the exact dates.

Oachs83 · 12-06-2021, 09:57 PM

Quote:

Originally Posted by gmarutiak

What are you going to do with the card when you get it?

Pay him back, I will not risk sending it back and have the “item not received”. However it’s been 16 days since it was supposedly shipped (totaling 44 days since I bought it) and I still have not seen it and the tracking never showed movement.

hxcmilkshake · 12-06-2021, 09:59 PM

Its fine. It was a negative experience. If the card does arrive send it back.

Sent from my SM-G981U using Tapatalk

Swipe79 · 12-06-2021, 10:02 PM

Sounds like a negative experience to me.

auctionjmm · 12-06-2021, 10:03 PM

Sellers cannot leave negative feedback for buyers so the risk of retaliatory feedback does not exist. If he leaves a negative comment with the positive feedback, eBay will remove it per your request.

Feedback is also obsolete these days. eBay no longer uses feedback in seller metrics.

MoreToppsPlease · 12-06-2021, 10:09 PM

What’s feedvpback?

Oachs83 · 12-06-2021, 10:17 PM

Quote:

Originally Posted by auctionjmm

Sellers cannot leave negative feedback for buyers so the risk of retaliatory feedback does not exist. If he leaves a negative comment with the positive feedback, eBay will remove it per your request.

Feedback is also obsolete these days. eBay no longer uses feedback in seller metrics.

I wasn’t aware they can’t leave feedback. Thank you

GaryPayton · 12-06-2021, 10:40 PM

What was the card?

hxcmilkshake · 12-06-2021, 10:47 PM

I think it's how you're treated too. I once purchased a Gretzky raw RC that was supposedly crease free ....pictures looked good but when I got it had a couple of wrinkles not exactly creases but they weren't disclosed either.

So I asked for a return, got refunded and left a negative.

Seller, after not communicating at all during the refund process got all upset and wanted the negative removed, and at first I balked but after some back and forth they clearly weren't trying to deceive, so I revised to a positive.

Sent from my SM-G981U using Tapatalk

towerymt · 12-07-2021, 12:28 AM

I would leave neutral in that scenario, or nothing at all. If the seller has a history of it, I'm more likely to leave a comment to let people know.

If the tracking number starts with an 'E' (the ebay tracked sports cards under $20), that tracking info is pretty terrible. Sometimes it arrives without every having an origin scan. Sometimes it moves a few steps and tracking never shows delivery, but it arrives. Sometimes it shows delivered and doesn't show up for 2+ days. It's common for it to show as delivered but not arrive to your mailbox until the next day. I've had a few take 3+ weeks from an origin scan with no updates along the way.

Pacmeyer · 12-07-2021, 01:47 AM

Quote:

Originally Posted by towerymt

I would leave neutral in that scenario, or nothing at all. If the seller has a history of it, I'm more likely to leave a comment to let people know.

If the tracking number starts with an 'E' (the ebay tracked sports cards under $20), that tracking info is pretty terrible. Sometimes it arrives without every having an origin scan. Sometimes it moves a few steps and tracking never shows delivery, but it arrives. Sometimes it shows delivered and doesn't show up for 2+ days. It's common for it to show as delivered but not arrive to your mailbox until the next day. I've had a few take 3+ weeks from an origin scan with no updates along the way.

If you use an unreliable shipping method, expect to be neg'd for it sometime or at least receive a neutral over it. If the seller was unaware, that's on them. Moreso than problems arising from condition, returns, or rip off artists, shipping complaints are the #1 headache for most ebay sellers.

Carrier delays... seller's fault. Customs delays... seller's fault. Shipping isn't free... seller's fault. Address undeliverable... seller's fault.

My favorite... I bought another [fill in the blank] from someone else on ebay and it arrived before your item.

mcgoo2 · 12-07-2021, 03:13 AM

I'd have left a negative too. This is a common scam on eBay to get a short-term loan. I've run into it when buying an Acuna prospect auto. Seller generated a tracking number but never sent the card, strung me along, and refunded the money a month later without any sort of communication.

I'd be more open to changing the feedback to neutral given the low dollar value/likelyhood of it being a scam but like you noted, that message is offputting enough where I wouldn't be inclined to give the seller a break like that.

oldgoldy97 · 12-07-2021, 03:51 AM

Quote:

Originally Posted by cspaced25

You reached out, got an immediate refund and you still left a negative? Yeah sorry not cool IMO

Bend over.

doowopbruce · 12-07-2021, 06:30 AM

Quote:

Originally Posted by cspaced25

You reached out, got an immediate refund and you still left a negative? Yeah sorry not cool IMO

I've left positive feed backs for worse service.

VandyCards · 12-07-2021, 07:24 AM

I don’t consider a refund in lieu of a response to be adequate customer service. If it goes refund, then response, that’s different. But as a rule, I prefer being asked if I want a refund or not.

I’ve had a few instances where it becomes clear that eBay is being used as a short term loan service. I don’t see the issue with leaving a negative there. But usually that is after many unsatisfactory responses from the seller. And invariably I am not the first to leave a similar negative review.

Sent from my iPhone using Tapatalk

Pacmeyer · 12-07-2021, 08:01 AM

Quote:

Originally Posted by VandyCards

I don’t consider a refund in lieu of a response to be adequate customer service. If it goes refund, then response, that’s different. But as a rule, I prefer being asked if I want a refund or not.

I’ve had a few instances where it becomes clear that eBay is being used as a short term loan service. I don’t see the issue with leaving a negative there. But usually that is after many unsatisfactory responses from the seller. And invariably I am not the first to leave a similar negative review.

Sent from my iPhone using Tapatalk

There are plenty of sellers like the one OP dealt with... minimal feedback, poor or no communication, or may not even ship the item at all. They treat ebay as a joke and are the reason why protection policies are now so heavily skewed against sellers. Only corporate sellers matter these days and no wonder. They pull in big sales and don't cause any trouble. Unfortunately everyone else gets lumped in with the riff raff.

NYRE2PECT · 12-07-2021, 08:15 AM

Quote:

Originally Posted by mcgoo2

I'd have left a negative too. This is a common scam on eBay to get a short-term loan. I've run into it when buying an Acuna prospect auto. Seller generated a tracking number but never sent the card, strung me along, and refunded the money a month later without any sort of communication.

I'd be more open to changing the feedback to neutral given the low dollar value/likelyhood of it being a scam but like you noted, that message is offputting enough where I wouldn't be inclined to give the seller a break like that.

I'm not sure if something is in the water, but this seems to be happening more frequently now.... quick payment, slow to print a shipping label, even slower to start tracking (drop off/pick up at PO). I am still waiting on a card that I purchased on 11/20. Paid 11/20, printed 11/26, accepted 12/2 after sending message to cancel order on 12/1 due to lack of response.

DynaEtch · 12-07-2021, 08:24 AM

Sellers cant leave negative feedback, so the only way retaliatory feedback could be left is if he then bought one of your items for sale, and left negative feedback (which he cant if you have him blocked, also ebay would remove that anyway).

You could follow up to his reply on the negative feedback, the buyer has the last word in the feedback back and forth.

If you didnt get it 16 days after it is says shipped, I suspect it was never actually dropped off and shipped, just the label was printed (wait and see though). If anything, unless you really wanted the card, it's probably less a hassle if he didnt ship it at this point, because ebay makes returning refunds somewhat of a pain- you dont have his paypal, and ebay doesnt permit/penalizes sharing personal contact info through messages, so how does ebay expect someone to refund a refund, outside of creating a ghost listing and having the buyer pay $ for the empty listing. It's a mess- ebay really needs to streamline that process, as it does happen in situations like this where someone might need to refund a refund.

Mister2Bits · 12-07-2021, 08:29 AM

I had a seller reach out after a three weeks and apologize for not shipping my card out on time. He explained he just got backed up and would ship out ASAP. That's all it takes from a seller. Just communicate. It takes a few seconds. I thanked him for the heads up, got my card a week later and left positive feedback.

The seller here did refund your money, but he lacked simple communication. As a seller, if you don't like to communicate with your buyers, then ship the card when you're supposed to. IMO negative feedback should be a teaching mechanism and hopefully the seller learned a lesson.

Oachs83 · 12-07-2021, 08:37 AM

After sleeping on it I feel okay with leaving a negative.

Card took a month to ship and I never complained once

If it was an honest mistake which it probably was why not send a quick message that it slipped through the cracks, I’m sorry your card is on the way?

Then ten days go by and there is no movement on the card and no communication.

Only when I reach out simply asking for an update a refund was sent.

Feeling it was poor customer service that it took 44 days without a single word said and still no card leaving a negative was right to do.

Only then is when I get any response from the seller and his rebuttal is calling it a misunderstanding and on two separate occasions insinuates I took delivery on the card which is still false and making himself not look as bad as it actually is.

It’s the later that upsets me when there is proof in the tracking I have not received the card yet he wants to comment as if I did and am also keeping the money. That’s the biggest issue in my eyes.

12-06-2021, 10:02 PM	#9
Swipe79 Member Join Date: May 2010 Location: Vancouver, WA Posts: 13,162 Swipe79 XFactor	Sounds like a negative experience to me. __________________ Have a nice day!

12-06-2021, 10:09 PM	#11
MoreToppsPlease Member Join Date: Dec 2018 Posts: 8,676	What’s feedvpback? __________________ IRS Tax Tip 2022-57 A hobby is any activity that a person pursues because they enjoy it and with no intention of making a profit. People operate a business with the intention of making a profit.

12-07-2021, 03:13 AM	#17
mcgoo2 Member Join Date: May 2011 Posts: 2,542 mcgoo202	I'd have left a negative too. This is a common scam on eBay to get a short-term loan. I've run into it when buying an Acuna prospect auto. Seller generated a tracking number but never sent the card, strung me along, and refunded the money a month later without any sort of communication. I'd be more open to changing the feedback to neutral given the low dollar value/likelyhood of it being a scam but like you noted, that message is offputting enough where I wouldn't be inclined to give the seller a break like that. __________________ Always looking for Minnesota Twins cards/memorabilia!! My Flickr: https://www.flickr.com/photos/151462415@N06/albums Last edited by mcgoo2; 12-07-2021 at 03:20 AM.

12-07-2021, 07:24 AM	#20
VandyCards Member Join Date: Dec 2013 Posts: 5,411	I don’t consider a refund in lieu of a response to be adequate customer service. If it goes refund, then response, that’s different. But as a rule, I prefer being asked if I want a refund or not. I’ve had a few instances where it becomes clear that eBay is being used as a short term loan service. I don’t see the issue with leaving a negative there. But usually that is after many unsatisfactory responses from the seller. And invariably I am not the first to leave a similar negative review. Sent from my iPhone using Tapatalk __________________ I collect cards of former Vanderbilt baseball players. CURRENTLY SEEKING ANY AND ALL SERIAL NUMBERERD/SP TONY KEMP TOPPS CARDS.

12-07-2021, 08:24 AM	#23
DynaEtch Member Join Date: Sep 2016 Posts: 9,670	Sellers cant leave negative feedback, so the only way retaliatory feedback could be left is if he then bought one of your items for sale, and left negative feedback (which he cant if you have him blocked, also ebay would remove that anyway). You could follow up to his reply on the negative feedback, the buyer has the last word in the feedback back and forth. If you didnt get it 16 days after it is says shipped, I suspect it was never actually dropped off and shipped, just the label was printed (wait and see though). If anything, unless you really wanted the card, it's probably less a hassle if he didnt ship it at this point, because ebay makes returning refunds somewhat of a pain- you dont have his paypal, and ebay doesnt permit/penalizes sharing personal contact info through messages, so how does ebay expect someone to refund a refund, outside of creating a ghost listing and having the buyer pay $ for the empty listing. It's a mess- ebay really needs to streamline that process, as it does happen in situations like this where someone might need to refund a refund. __________________ ~~~ '90s trading cards === Golden Era ~~~

12-06-2021, 09:40 PM	#1
Oachs83 Member Join Date: Feb 2019 Location: Minnesota Posts: 731	Had to leave my first negative feedback Never left a negative on eBay before and tbh I feel kind of bad but think it was justified. I bought and paid a low value card on 10-23. I buy cards almost daily so I am not keeping close attention to the lower dollar ones. On 11-20 (yes a month later) I am told it finally shipped with limited tracking. There was not a single message from the seller and the tracking was limited and never even shown that it actually made it to the post office. On 12-1 I finally reached out to seller and asked if he knew where the card may be? That's it, I didn't ask for a refund or anything just simply any update. Within a couple hours I got a message that my money was refunded. I thought it was poor business to first wait a month to ship and even if it was a mistake not even send a message explaining. Then when I simply asked for an update there was zero communication so I did leave a negative which was this sellers first neg but has under 150 transactions. I was just asked to revise the feedback from the seller but his messages is what really peeved me. He stated "It was an honest mistake and you (meaning me) get a refund and get to keep the card but still hit me with a negative?" I then look at his comment under the negative review and it writes "Truly sorry for the misunderstanding either return the card or a return refund". WHOA there! You can still see from the tracking the card was never delivered. DO NOT imply I am keeping your card and money. That makes me look like a thief and that is not cool. So I declined the revision and wrote back that I would have bumped it to a neutral if he didn't make me look like I stole the card. Was I to harsh? I now am worried about any retaliation the seller may try to do? He never left me any feedback originally and don't want to be left a negative or anything over a salty seller. I did block the seller. I just don't want anything more to come out of this.

12-06-2021, 09:46 PM	#2
cspaced25 Member Join Date: Jun 2019 Posts: 1,307	You reached out, got an immediate refund and you still left a negative? Yeah sorry not cool IMO

12-06-2021, 09:48 PM	#3
PSA2Pac Member Join Date: Jun 2020 Posts: 3,901	Don’t sweat it, if everything happened the way you say it did, you’re good

12-06-2021, 09:51 PM	#5
gmarutiak Member Join Date: Jun 2010 Location: Baltimore, MD (but Pittsburgh in my heart!) Posts: 3,144	What are you going to do with the card when you get it?

12-06-2021, 09:59 PM	#8
hxcmilkshake Member Join Date: Apr 2018 Location: Apopka FL Posts: 11,520 hxcmilkshake	Its fine. It was a negative experience. If the card does arrive send it back. Sent from my SM-G981U using Tapatalk

12-06-2021, 10:03 PM	#10
auctionjmm Member Join Date: Jul 2010 Location: Cleveland, OH Posts: 10,070 auctionjmm	Sellers cannot leave negative feedback for buyers so the risk of retaliatory feedback does not exist. If he leaves a negative comment with the positive feedback, eBay will remove it per your request. Feedback is also obsolete these days. eBay no longer uses feedback in seller metrics.

12-06-2021, 10:40 PM	#13
GaryPayton Member Join Date: Aug 2021 Location: SF Posts: 94	What was the card?

12-06-2021, 10:47 PM	#14
hxcmilkshake Member Join Date: Apr 2018 Location: Apopka FL Posts: 11,520 hxcmilkshake	I think it's how you're treated too. I once purchased a Gretzky raw RC that was supposedly crease free ....pictures looked good but when I got it had a couple of wrinkles not exactly creases but they weren't disclosed either. So I asked for a return, got refunded and left a negative. Seller, after not communicating at all during the refund process got all upset and wanted the negative removed, and at first I balked but after some back and forth they clearly weren't trying to deceive, so I revised to a positive. Sent from my SM-G981U using Tapatalk

12-07-2021, 12:28 AM	#15
towerymt Member Join Date: Mar 2019 Location: VA Posts: 8,829	I would leave neutral in that scenario, or nothing at all. If the seller has a history of it, I'm more likely to leave a comment to let people know. If the tracking number starts with an 'E' (the ebay tracked sports cards under $20), that tracking info is pretty terrible. Sometimes it arrives without every having an origin scan. Sometimes it moves a few steps and tracking never shows delivery, but it arrives. Sometimes it shows delivered and doesn't show up for 2+ days. It's common for it to show as delivered but not arrive to your mailbox until the next day. I've had a few take 3+ weeks from an origin scan with no updates along the way.

12-07-2021, 08:29 AM	#24
Mister2Bits Member Join Date: Sep 2015 Location: Florida Man Posts: 5,319 mistertwobits mistertwobits	I had a seller reach out after a three weeks and apologize for not shipping my card out on time. He explained he just got backed up and would ship out ASAP. That's all it takes from a seller. Just communicate. It takes a few seconds. I thanked him for the heads up, got my card a week later and left positive feedback. The seller here did refund your money, but he lacked simple communication. As a seller, if you don't like to communicate with your buyers, then ship the card when you're supposed to. IMO negative feedback should be a teaching mechanism and hopefully the seller learned a lesson. __________________ Collecting: Ohtani, Judge \| Skateboarding Cards, Autographs & Decks

12-07-2021, 08:37 AM	#25
Oachs83 Member Join Date: Feb 2019 Location: Minnesota Posts: 731	After sleeping on it I feel okay with leaving a negative. Card took a month to ship and I never complained once If it was an honest mistake which it probably was why not send a quick message that it slipped through the cracks, I’m sorry your card is on the way? Then ten days go by and there is no movement on the card and no communication. Only when I reach out simply asking for an update a refund was sent. Feeling it was poor customer service that it took 44 days without a single word said and still no card leaving a negative was right to do. Only then is when I get any response from the seller and his rebuttal is calling it a misunderstanding and on two separate occasions insinuates I took delivery on the card which is still false and making himself not look as bad as it actually is. It’s the later that upsets me when there is proof in the tracking I have not received the card yet he wants to comment as if I did and am also keeping the money. That’s the biggest issue in my eyes.