Filed Complaints with BBB against Upper Deck/COMC

Wolf8MeVillie · 03-05-2021, 01:25 PM

So I know Covid has made a mess of things, but when I pay over $500 to get my stuff shipped from Upper Deck/COMC and they give you a date, I expect to get it close to that date. If you can't deliver by that date, then just don't advertise that date. I pay that kind of money for shipping because I have to sell my stuff to keep my business rolling and well it's worth well over $6000 in cards. I got one email from COMC stating the cards will ship on 3/1 for the 3/2 Delivery Date. As of this time they haven't even shipped my cards. I contacted Upper Deck and COMC with Upper Deck telling me they emailed COMC and they would ship my items, still nothing. I filed a charge back for the shipping because I am not paying $500 for something they can't fulfill. I filed complaints with the BBB due to complete lack of communication, not a single email or message from COMC at all about any delays or updates. So now I am worried about my $6000 in cards and the $10000 worth of cards still sitting on Upper Deck. Anyone have any ideas what next step to take. I wouldn't raise a such a stink if they didn't have the 3/2 delivery date when I paid $500 or if they didn't send an email saying the cards will ship 3/1, or if they emailed me and refunded some of the shipping fees, but NOTHING.

Wolf8MeVillie · 03-05-2021, 01:27 PM

BTW, this is a huge flag for not buying from Upper Deck any more. It's sad, but they are contracted with a company that seems to have a lot of complaints on the BBB website. So this seems to be a systemic issue.

GoBeavs · 03-05-2021, 02:01 PM

The shipping delays and poor response have been well known for nearly a year now. Your frustration is well earned and shared. Hopefully your filing with the BBB will help some.

However, that you filed a chargeback while still expecting the service is very concerning. That should only come in to play if you were trying to cancel your shipment.

add: They made an announcement on the 1st to expect up to 2 weeks in shipping delays.

cruiserdaddy7 · 03-05-2021, 02:49 PM

Quote:

Originally Posted by GoBeavs

The shipping delays and poor response have been well known for nearly a year now. Your frustration is well earned and shared. Hopefully your filing with the BBB will help some.

However, that you filed a chargeback while still expecting the service is very concerning. That should only come in to play if you were trying to cancel your shipment.

add: They made an announcement on the 1st to expect up to 2 weeks in shipping delays.

You can't really justify making that announcement after many already have things they are waiting on. Also, is that 2 week announcement also on Upper Decks site?

People have had enough of COMC and it's compounding daily. The bubble will burst for them. Lying about when they are sending checks and later than ever packages might do it.

mjohnatgt · 03-05-2021, 02:58 PM

Quote:

Originally Posted by cruiserdaddy7

You can't really justify making that announcement after many already have things they are waiting on. Also, is that 2 week announcement also on Upper Decks site?

https://www.upperdeckepack.com/News/...hipping_Update

GoBeavs · 03-05-2021, 03:03 PM

Quote:

Originally Posted by cruiserdaddy7

You can't really justify making that announcement after many already have things they are waiting on. Also, is that 2 week announcement also on Upper Decks site?

People have had enough of COMC and it's compounding daily. The bubble will burst for them. Lying about when they are sending checks and later than ever packages might do it.

No justification given. I don't care for, or agree with the message either. Just sharing information that was communicated.

Wolf8MeVillie · 03-05-2021, 03:14 PM

Well for one thing, I got an email saying my cards were being packaged and shipped on 3/1/2021, with over night delivery. The charge back is based on failure to render services. I paid for something that clearly stated expected delivery by 3/2/2021, I have an email saying cards were packed for shipping on 3/1/2021, and never received and email saying other wise. I still haven't received an apology email or anything from COMC. Upper Deck has no control, they just email COMC to let them know there is an issue. Also my payments went to Upper Deck, that is my shipping payment, NOT COMC. Neither party responded to my charge back either, I mean not anything from either company, so I escalated it, 48 hours is long enough to send an email explaining they are behind or anything else, but nothing, not a peep. My credit card company and the BBB sent emails to all parties involved, and none of them have replied in 48 hours. Hence they don't give a d@mn. If they decided NOT to ship my cards at all, I am already in the process of researching small claims courts. It's well over $6000 in merchandise they are "holding" and $500 in delivery fees with no update on when or even IF the cards are gonna ship.

pfb11 · 03-05-2021, 03:16 PM

It's not an exact comparison, but welcome to eTopps. They sold 4M cards for $27M and then completely abandoned their website with most of the cards still in their warehouse. Whenever the site breaks, it takes them 6 months to fix. Instead of that, UD/COMC customers get completely unjustified shipping wait times (but at least it's still affordable).... their barely-there CS is better than the 0 CS that Topps has, though.

The BBB hasn't been relevant in decades though, so good luck with that.

But what amazes me about COMC lately is that they keep doubling down on the excuse-making header bars. It's just incredibly amateurish and unprofessional. And they make it the first thing you see when their site loads.

Wolf8MeVillie · 03-05-2021, 03:19 PM

Also, that message on Upper Deck was released the day when my shipment should have been in my hands, so again, complete failure from both companies. Now I have a bunch of cards on a website that stored at a warehouse, with only 1 way of getting them, and that one way I don't trust, so I am gonna ride them every day until I get EVERY last card off that site. I am not even a top spender, imagine if anyone of the big guys wanted to pull their cards, it would take em a year!

Angus Con · 03-11-2021, 04:41 PM

I'm in a similar boat, but didn't spend quite as much on shipping. Got one email response that turned out to be the expected smoke blown up a rectum. No responses since however. Way past two weeks to ship.

My question is this. What needs to be done/organized to make a real impact? COMC basically holds your cards hostage now and even if you pay the ransom, you still don't get squat. Feels like fraud more and more as each days passes.

ejs23 · 03-11-2021, 04:55 PM

Quote:

Originally Posted by Angus Con

My question is this. What needs to be done/organized to make a real impact? COMC basically holds your cards hostage now and even if you pay the ransom, you still don't get squat. Feels like fraud more and more as each days passes.

A letter from a law firm which mentions “class action suit.” Other than that, they’ll never care.

I’m increasingly worried that I’ll try to sign in one day and it’ll all be gone. They’ll keep the cards they have stored, keep any store credit we all have and just disappear.

I’m in the same boat as many with an outstanding order way past the shipping date. I will not purchase another card on COMC unless this mess is fixed. And since I also sell there, and realize others will also stop buying because of their poor customer service, it hurts many of us as both buyers and sellers.

And why the hell are they having a week long eBay auction event coming up?! They already fail to ship to us but they can take that on? I’m about done with them.

cruiserdaddy7 · 03-11-2021, 06:32 PM

As I said in the other thread, I filed with the Washington State Attorney Generals Office. My claim has been assigned to an investigator. I suggest everyone else do the same. Get some other eyes on this terrible company.

I'm to the point of also wondering, should I file chargeback for these shipments that I didn't use store credit on? I mean, enough is enough.

Wolf8MeVillie · 03-11-2021, 07:14 PM

I filed a claim today, I just want my cards, a few are personal collection pieces which took over a 1 year and a ton of money to obtain, and the rest I wanna sell to get my money back to continue collecting.

Bittertim · 03-21-2021, 05:42 AM

I know I placed an order from them a while ago and forgot what I ordered. Got an email saying I would receive my order by mid-March and I’m still waiting for cards I can’t remember ordering

mwheeler27 · 03-21-2021, 07:36 AM

Wow...I didn’t realize things were getting so bad at COMC.

I’ve purchased some cards from them via eBay, and they are always shipped quickly.

DegaBama · 03-21-2021, 07:54 AM

Quote:

Originally Posted by mwheeler27

Wow...I didn’t realize things were getting so bad at COMC.

I’ve purchased some cards from them via eBay, and they are always shipped quickly.

That's the problem. They claim all of these excuses when they can still run their eBay side pretty fine.

shrevecity · 03-21-2021, 08:01 AM

Quote:

Originally Posted by DegaBama

That's the problem. They claim all of these excuses when they can still run their eBay side pretty fine.

But they are not running it fine, there are complaints all over grwoing that shipping times there are falling off the cliff as well. Volume is likely the only thing keeping them from getting slapped by Ebay As long as they get around 97 orders out of every 100 out on time they are ok. Don't sound like much but start doing the math that small percentage actually grows into a large actual number.

DynaEtch · 03-21-2021, 08:34 AM

Quote:

Originally Posted by shrevecity

But they are not running it fine, there are complaints all over grwoing that shipping times there are falling off the cliff as well. Volume is likely the only thing keeping them from getting slapped by Ebay As long as they get around 97 orders out of every 100 out on time they are ok. Don't sound like much but start doing the math that small percentage actually grows into a large actual number.

Yep things are not going fine with them in general on eBay. I won two auctions like 7 and 8 days ago, and so far no tracking number, not shipped, not a peep at all from comc. I’m not holding my breath these will be shipped out this week either.

This would not be acceptable for a typical seller on eBay, to just not ship or even communicate about a sold item a week later. Im sure it’s not just me either, considering their feedback.

cruiserdaddy7 · 03-21-2021, 10:23 AM

Quote:

Originally Posted by DynaEtch

Yep things are not going fine with them in general on eBay. I won two auctions like 7 and 8 days ago, and so far no tracking number, not shipped, not a peep at all from comc. I’m not holding my breath these will be shipped out this week either.

This would not be acceptable for a typical seller on eBay, to just not ship or even communicate about a sold item a week later. Im sure it’s not just me either, considering their feedback.

Tons of ebay buyers saying ebay had to force refunds as well. Anyone individual seller would be tossed quickly after a couple of those.

88horsepower · 03-21-2021, 10:50 AM

Quote:

Originally Posted by GoBeavs

The shipping delays and poor response have been well known for nearly a year now. Your frustration is well earned and shared. Hopefully your filing with the BBB will help some.

However, that you filed a chargeback while still expecting the service is very concerning. That should only come in to play if you were trying to cancel your shipment.

add: They made an announcement on the 1st to expect up to 2 weeks in shipping delays.

That announcement is worthless. I'm now at 3 week over my estimated date of shipment and still nothing. They also have yet to respond to my latest email and it was sent over a week ago. They've lost my business moving forward.

shrevecity · 03-21-2021, 11:07 AM

Quote:

Originally Posted by cruiserdaddy7

Tons of ebay buyers saying ebay had to force refunds as well. Anyone individual seller would be tossed quickly after a couple of those.

They would be allowed about 3 to 4 per 1000 before Ebay would say much. Likely would not be banned untile they hit around 10 per 1000.

packman80 · 03-21-2021, 12:28 PM

People have been crying abot COMC and shipping for months but yet people are still being fools and still buying from them. How about stopping buying cards from them and force them to either change how they are doing business or go out of business. If you keep buying cards from them despite their crappy bussines model they have no reason to change.

88horsepower · 03-21-2021, 12:33 PM

Quote:

Originally Posted by packman80

People have been crying abot COMC and shipping for months but yet people are still being fools and still buying from them. How about stopping buying cards from them and force them to either change how they are doing business or go out of business. If you keep buying cards from them despite their crappy bussines model they have no reason to change.

You're not wrong. The only way to send a message is to stop buying from them.

shrevecity · 03-21-2021, 01:25 PM

Quote:

Originally Posted by packman80

People have been crying abot COMC and shipping for months but yet people are still being fools and still buying from them. How about stopping buying cards from them and force them to either change how they are doing business or go out of business. If you keep buying cards from them despite their crappy bussines model they have no reason to change.

this site and other cards sites only make up a small portion of buyers on Ebay. As long as they have the presence on Ebay they do they will continue to sell stuff.

base set · 03-21-2021, 01:47 PM

And even with on-site purchases I have to wonder if new users see even the basically wrong weeks-to-month ship date estimates - before they buy that one card they’ve been looking for.

03-05-2021, 01:25 PM	#1
Wolf8MeVillie Member Join Date: May 2014 Posts: 1,399	Filed Complaints with BBB against Upper Deck/COMC So I know Covid has made a mess of things, but when I pay over $500 to get my stuff shipped from Upper Deck/COMC and they give you a date, I expect to get it close to that date. If you can't deliver by that date, then just don't advertise that date. I pay that kind of money for shipping because I have to sell my stuff to keep my business rolling and well it's worth well over $6000 in cards. I got one email from COMC stating the cards will ship on 3/1 for the 3/2 Delivery Date. As of this time they haven't even shipped my cards. I contacted Upper Deck and COMC with Upper Deck telling me they emailed COMC and they would ship my items, still nothing. I filed a charge back for the shipping because I am not paying $500 for something they can't fulfill. I filed complaints with the BBB due to complete lack of communication, not a single email or message from COMC at all about any delays or updates. So now I am worried about my $6000 in cards and the $10000 worth of cards still sitting on Upper Deck. Anyone have any ideas what next step to take. I wouldn't raise a such a stink if they didn't have the 3/2 delivery date when I paid $500 or if they didn't send an email saying the cards will ship 3/1, or if they emailed me and refunded some of the shipping fees, but NOTHING.

03-05-2021, 02:01 PM	#3
GoBeavs Member Join Date: Mar 2012 Location: Corvallis, OR Posts: 4,944 flow20 joeflow	The shipping delays and poor response have been well known for nearly a year now. Your frustration is well earned and shared. Hopefully your filing with the BBB will help some. However, that you filed a chargeback while still expecting the service is very concerning. That should only come in to play if you were trying to cancel your shipment. add: They made an announcement on the 1st to expect up to 2 weeks in shipping delays. __________________ I collect all Oregon State alumni. Last edited by GoBeavs; 03-05-2021 at 02:29 PM. Reason: added

03-05-2021, 03:16 PM	#8
pfb11 Member Join Date: Jul 2011 Posts: 2,682	It's not an exact comparison, but welcome to eTopps. They sold 4M cards for $27M and then completely abandoned their website with most of the cards still in their warehouse. Whenever the site breaks, it takes them 6 months to fix. Instead of that, UD/COMC customers get completely unjustified shipping wait times (but at least it's still affordable).... their barely-there CS is better than the 0 CS that Topps has, though. The BBB hasn't been relevant in decades though, so good luck with that. But what amazes me about COMC lately is that they keep doubling down on the excuse-making header bars. It's just incredibly amateurish and unprofessional. And they make it the first thing you see when their site loads. __________________ isn't it great when you click the "view post" link on a ignored poster, and your decision to block is reaffirmed?

03-11-2021, 04:41 PM	#10
Angus Con Member Join Date: Aug 2014 Location: USA Posts: 1,913	I'm in a similar boat, but didn't spend quite as much on shipping. Got one email response that turned out to be the expected smoke blown up a rectum. No responses since however. Way past two weeks to ship. My question is this. What needs to be done/organized to make a real impact? COMC basically holds your cards hostage now and even if you pay the ransom, you still don't get squat. Feels like fraud more and more as each days passes. __________________ I collect non-sports, women's soccer, some men's soccer and hockey, and a little football.

03-11-2021, 06:32 PM	#12
cruiserdaddy7 Member Join Date: Jul 2007 Posts: 15,516 Cruiserdaddy7	As I said in the other thread, I filed with the Washington State Attorney Generals Office. My claim has been assigned to an investigator. I suggest everyone else do the same. Get some other eyes on this terrible company. I'm to the point of also wondering, should I file chargeback for these shipments that I didn't use store credit on? I mean, enough is enough. __________________ Show me your friends and I'll show you your future.

03-05-2021, 01:27 PM	#2
Wolf8MeVillie Member Join Date: May 2014 Posts: 1,399	BTW, this is a huge flag for not buying from Upper Deck any more. It's sad, but they are contracted with a company that seems to have a lot of complaints on the BBB website. So this seems to be a systemic issue.

03-05-2021, 03:14 PM	#7
Wolf8MeVillie Member Join Date: May 2014 Posts: 1,399	Well for one thing, I got an email saying my cards were being packaged and shipped on 3/1/2021, with over night delivery. The charge back is based on failure to render services. I paid for something that clearly stated expected delivery by 3/2/2021, I have an email saying cards were packed for shipping on 3/1/2021, and never received and email saying other wise. I still haven't received an apology email or anything from COMC. Upper Deck has no control, they just email COMC to let them know there is an issue. Also my payments went to Upper Deck, that is my shipping payment, NOT COMC. Neither party responded to my charge back either, I mean not anything from either company, so I escalated it, 48 hours is long enough to send an email explaining they are behind or anything else, but nothing, not a peep. My credit card company and the BBB sent emails to all parties involved, and none of them have replied in 48 hours. Hence they don't give a d@mn. If they decided NOT to ship my cards at all, I am already in the process of researching small claims courts. It's well over $6000 in merchandise they are "holding" and $500 in delivery fees with no update on when or even IF the cards are gonna ship.

03-05-2021, 03:19 PM	#9
Wolf8MeVillie Member Join Date: May 2014 Posts: 1,399	Also, that message on Upper Deck was released the day when my shipment should have been in my hands, so again, complete failure from both companies. Now I have a bunch of cards on a website that stored at a warehouse, with only 1 way of getting them, and that one way I don't trust, so I am gonna ride them every day until I get EVERY last card off that site. I am not even a top spender, imagine if anyone of the big guys wanted to pull their cards, it would take em a year!

03-11-2021, 07:14 PM	#13
Wolf8MeVillie Member Join Date: May 2014 Posts: 1,399	I filed a claim today, I just want my cards, a few are personal collection pieces which took over a 1 year and a ton of money to obtain, and the rest I wanna sell to get my money back to continue collecting.

03-21-2021, 05:42 AM	#14
Bittertim Member Join Date: Feb 2021 Location: Fox Lake Wi Posts: 22 Timscardsandmore	I know I placed an order from them a while ago and forgot what I ordered. Got an email saying I would receive my order by mid-March and I’m still waiting for cards I can’t remember ordering __________________ Buying, Selling, Trading. Always looking for Notre Dame player autographs

03-21-2021, 07:36 AM	#15
mwheeler27 Member Join Date: Jul 2007 Location: NorthEast Kansas Posts: 18,419 mwheeler27 mwheeler27	Wow...I didn’t realize things were getting so bad at COMC. I’ve purchased some cards from them via eBay, and they are always shipped quickly.

03-21-2021, 12:28 PM	#22
packman80 Member Join Date: Jun 2014 Posts: 16,832	People have been crying abot COMC and shipping for months but yet people are still being fools and still buying from them. How about stopping buying cards from them and force them to either change how they are doing business or go out of business. If you keep buying cards from them despite their crappy bussines model they have no reason to change.

03-21-2021, 01:47 PM	#25
base set Member Join Date: Jul 2013 Location: NW Michigan Posts: 9,364	And even with on-site purchases I have to wonder if new users see even the basically wrong weeks-to-month ship date estimates - before they buy that one card they’ve been looking for.