Beware eBay Member - kenben1977

[NeedChapmans]

Ken purchased a Mookie Betts refractor chrome auto from me at auction, then stated he didn't read the description (which stated the card had a poor surface).

Asked me to cancel to "avoid the headache" of having to return the card if he paid. Of course, I did not take kindly to this and even knowing where it would lead, I filed the NPB, he paid, received and immediately filed the return request the same day it was delivered.

I'll fight with eBay that he send (3) messages stating he'll return the card even before seeing it ... but I know I'll lose. All of this is to say, watch out for kenben1977 ... bum buyer.

Link to the eBay auction. I don't say much in my listings, but I clearly marked the poor surface in both the description section and the details. Even so, writing things like ...

"I will be paying for this item by Tuesday morning when the case closes. Once I receive it I'll determine if your description was on point and/or I'll just return it. Thanks for being a stand up guy"

No bueno.

[deansayso]

Ha it's amazing how many people don't read descriptions

[Branesergen]

Originally Posted by deansayso

Ha it's amazing how many people don't read descriptions

A lot dont. I know I dont lol Bad part is I'll be 1st in line to tear someone apart for not reading it lol Only difference is I'll own it and keep what I didnt read.

[shrevecity]

14 day returns. Buyer pays for return shipping

This is in the listing, if you accept returns you accept them for any reason even remorse. This is a prime example of why you should just cancel and block if a buyer requests it will save you the headache.

If you did not accept them you might actually have a case with Ebay and you winning. but the policy is clear.

[mcgahee21nfl]

I think you will win this case... so long as you call eBay and tell them that the buyer deliberately went out of his way to circumvent the NPB process and abuse the return policy. They listen when you say those words, and you can back it up by stating that you have proof that they only paid so that they would not get a NPB and always planned on the return. Returns cannot be used to save yourself from a NPB or for buyers remorse.

[shrevecity]

Originally Posted by mcgahee21nfl

I think you will win this case... so long as you call eBay and tell them that the buyer deliberately went out of his way to circumvent the NPB process and abuse the return policy. They listen when you say those words, and you can back it up by stating that you have proof that they only paid so that they would not get a NPB and always planned on the return. Returns cannot be used to save yourself from a NPB or for buyers remorse.

The policy specifically states if you take returns you take them for ANY reason including BUYERS REMORSE. We see buyers remorse returns all the time on these boards. The remorse was shown before payment so it would hve been easier and less time consuming to have just blocked and canceled. Now the buyer can also neg the seller and that will take even more time to maybe get it removed and its possible they won't. There have also been more sinister cases in these situations where the buyer will pay for the item and intentionally damage the item then return it.

They only thing the seller may be able to fight here is who pays for the return shipping.

They have changed the wording but it still says the same thing.

https://www.ebay.com/help/selling/ma...quests?id=4115

You accept returns in your policy and the buyer changed their mind about a purchase

If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind.

[JeffG1954]

Originally Posted by shrevecity

The policy specifically states if you take returns you take them for ANY reason including BUYERS REMORSE. We see buyers remorse returns all the time on these boards. The remorse was shown before payment so it would hve been easier and less time consuming to have just blocked and canceled. Now the buyer can also neg the seller and that will take even more time to maybe get it removed and its possible they won't. There have also been more sinister cases in these situations where the buyer will pay for the item and intentionally damage the item then return it.

They only thing the seller may be able to fight here is who pays for the return shipping.

They have changed the wording but it still says the same thing.

https://www.ebay.com/help/selling/ma...quests?id=4115

You accept returns in your policy and the buyer changed their mind about a purchase

If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind.

100% this.....I think you have a good case for him paying for the return shipping, but one way or the other you are getting the card back. I would have just cancelled and blocked and not paid shipping in one direction for sure, maybe both.

[dictoresno]

how could you grade the card NMMT+ in your description if it has a weak surface but then claim its condition is "good" up top? that would be like NM at best. sure you clearly state the surface issue twice, but you contradict yourself. also, surface damage like scuffs and scratches don't show up in scans. you should've posted a live photo at an angle with a reflection of the exact surface damage so the buyers can clearly see it. thats what I do, so theres no question. in your scans, the surface doesn't look bad at all.

should've just canceled the original winning bid and made a second chance offer to the underbidder.

[NeedChapmans]

My badge of honor!

FYI, when a buyer claims item not as described, the seller pays for shipping back. It doesn't matter if I offer returns or not, a buyer can claim item not as described and win every case, every time.

This is the 84th return I've accepted this year for item not as described, and two of the 84 cards were damaged during shipping. Hell, 39 of them were graded by PSA or BGS!

[shrevecity]

I think you do have a case for getting the neg removed though. 2 reasons his emails indicate that he wanted to cancel then paid for the item. Second is one I have seen used before, by telling them to google you it flls under Ebay's collection of informational services rule. At least that is why Ebay removed a comment I made on a neg I got when I posted his buyer name and to google it. Might be worth a shot.

[NeedChapmans]

Originally Posted by shrevecity

I think you do have a case for getting the neg removed though. 2 reasons his emails indicate that he wanted to cancel then paid for the item. Second is one I have seen used before, by telling them to google you it flls under Ebay's collection of informational services rule. At least that is why Ebay removed a comment I made on a neg I got when I posted his buyer name and to google it. Might be worth a shot.

That's interesting. I had not heard of that before and I may just contact eBay and ask for the negative to be removed. (I tried Googling my user name, nothing came up).

Honestly though, I knew my decision would lead to a negative when I insisted he pay for the item ... so I kind of like it there. I added a response which I think is appropriate, so I may leave it there a couple of more days before contacting eBay and asking for a removal (maybe).

[shrevecity]

Yeah negs don't really hurt sellers unless they are getting them for the same thing in a very short period of time any person with common sense will know that you are going to get them if you sell on Ebay long enough, often times for reasons that are either the PO or the buyers own fault..

Only difference in my response to his feedback that he got removed was I had to put his Ebay name there so others could see it, so that could have been the issue. In that case I probably could have gotten the neg removed, but decided it made him look like a moron and let it stay.

[dictoresno]

Originally Posted by NeedChapmans

My badge of honor!

FYI, when a buyer claims item not as described, the seller pays for shipping back. It doesn't matter if I offer returns or not, a buyer can claim item not as described and win every case, every time.

This is the 84th return I've accepted this year for item not as described, and two of the 84 cards were damaged during shipping. Hell, 39 of them were graded by PSA or BGS!

if you have had to accept 84 returns this year, maybe you should re-evaluate something

[NeedChapmans]

Originally Posted by dictoresno

if you have had to accept 84 returns this year, maybe you should re-evaluate something

What can I do? I'm in the business of selling cards whose value fluctuates greatly week to week ... read my Franmil Reyes thread from earlier this year. You'll see a dozen returns from people who simply said the value dropped when he was demoted back to AAA; and they all got their refunds.

Comes with the territory of selling cards on eBay.

[shrevecity]

Not a lot you can do when selling in a category whete prices can change overnight.

[dictoresno]

I saw the thread when it came out. If I was getting 84 returns a year from prospecting, I’m not gonna prospect anymore. At what point is it not worth it?


Sent from my iPhone using Tapatalk

[shrevecity]

Everyone is different there. If he was able to still profit on those returns its not as big of a thing as it would be if the items were returned unsaleable. The way it looks these items were still profitable despite the hiccup of the returns

[jewcer2k5]

Originally Posted by NeedChapmans

What can I do? I'm in the business of selling cards whose value fluctuates greatly week to week ... read my Franmil Reyes thread from earlier this year. You'll see a dozen returns from people who simply said the value dropped when he was demoted back to AAA; and they all got their refunds.

Comes with the territory of selling cards on eBay.

That feels like a lot of returns.

That being said I remember some kind of crap with this name also. Time to search emails.