Internert Questions- Comcast Speed

Soxrule111 · 11-08-2016, 01:32 PM

Hey, so my speed is supposed to be like 75. Had the Wife do a Test on an App but it shows

MBPS Download- 34.34

MBPS Upload 11.96

Ping 14

Should the 34.34 be closer to 75? And if so, any way to make it closer?

I know very little about how this stuff works lol.

techtre2003 · 11-08-2016, 02:58 PM

That 75 is a max speed, you VERY rarely will see real-world speeds equal advertised speeds. Since you mention an app, I'm assuming that was from a mobile device? Wireless speeds are generally going to be slower than wired. You may be able to pick up a nicer router and gain a little speed, but more than likely the slower speed has more to do with outside sources beyond your control. You can call Comcast and see if they can do anything; sometimes they are willing to open up more bandwidth.

Clarka3 · 11-08-2016, 03:31 PM

to build upon the above post (wifi is always going to be slower than a hardline), maybe have one of your computers plugged into the router via ethernet cable go to speedtest.net and run that test. that will give you the better idea what your speeds are.

for reference, i have TWC business class 10/2 connection that suits my needs. the DL speed usually outperforms the 10 (I hover around 11), but the upload speed is usually around 1.5 instead of 2.

Nicnac · 11-08-2016, 05:38 PM

Quote:

Originally Posted by techtre2003

That 75 is a max speed, you VERY rarely will see real-world speeds equal advertised speeds. Since you mention an app, I'm assuming that was from a mobile device? Wireless speeds are generally going to be slower than wired. You may be able to pick up a nicer router and gain a little speed, but more than likely the slower speed has more to do with outside sources beyond your control. You can call Comcast and see if they can do anything; sometimes they are willing to open up more bandwidth.

Bolded is incorrect for Comcast.

OP I'm paying for 25/5 and just now checked and got 29.97/6.10.

This falls right in line with the following link which suggests you should be getting 90/6+:

What are the actual Provisioned Speeds? Comcast High Speed Internet FAQ | DSLReports, ISP Information

Quote:

Originally Posted by Clarka3

to build upon the above post (wifi is always going to be slower than a hardline), maybe have one of your computers plugged into the router via ethernet cable go to speedtest.net and run that test. that will give you the better idea what your speeds are.

for reference, i have TWC business class 10/2 connection that suits my needs. the DL speed usually outperforms the 10 (I hover around 11), but the upload speed is usually around 1.5 instead of 2.

Both guys are correct in that wireless is no way to test bandwidth as you are at the mercy of your Wi-Fi router, interference, distance etc.

Do you have a computer you can wire direct into the modem and check speedtest again?

If you still get speeds way below what you're paying for, you could have a dirty line which Comcast needs to come in and find and replace.

Burks · 11-08-2016, 09:34 PM

I wish we got that crap around here. We're stuck with the sh*t TW makes us overpay for

mightbe · 11-09-2016, 03:31 AM

Also, depending on how much Comcast oversells your area you maybe be experiencing network congestion during peak hours. As others have said you should definitely start by testing a wired connection if possible.

hanstess · 11-09-2016, 07:18 AM

Had this same issue with my wife's laptop. PC-guy recommended getting an external USB AC Wireless adapter to help increase the speed.

ifish73 · 11-09-2016, 08:35 AM

I just got an email from Comcast that they increased the speed in my area so after resetting my modem my speed is over 220. That is with a hard wired desktop. My wife on her wireless laptop on another floor of the house is 1/4 of that. I think the floor is made out of lead!

Nicnac · 11-09-2016, 10:58 AM

Quote:

Originally Posted by ifish73

I just got an email from Comcast that they increased the speed in my area so after resetting my modem my speed is over 220. That is with a hard wired desktop. My wife on her wireless laptop on another floor of the house is 1/4 of that. I think the floor is made out of lead!

Lol!

You need a repeater of some kind. A wi-fI router to extend your network on that floor...

ifish73 · 11-09-2016, 12:50 PM

Quote:

Originally Posted by Nicnac

Lol!

You need a repeater of some kind. A wi-fI router to extend your network on that floor...

I tried one and it didn't really work. Even the Comcast guy was having problems getting through the floor!

I figure no problems with my computer and she doesn't need to be any faster to screw around on Facebook so no worries!

kinar · 11-09-2016, 04:10 PM

Quote:

Originally Posted by ifish73

I just got an email from Comcast that they increased the speed in my area so after resetting my modem my speed is over 220. That is with a hard wired desktop. My wife on her wireless laptop on another floor of the house is 1/4 of that. I think the floor is made out of lead!

Quote:

Originally Posted by Nicnac

Lol!

You need a repeater of some kind. A wi-fI router to extend your network on that floor...

Quote:

Originally Posted by ifish73

I tried one and it didn't really work. Even the Comcast guy was having problems getting through the floor!

I figure no problems with my computer and she doesn't need to be any faster to screw around on Facebook so no worries!

I have the same problem in my current house. I'm a tech guy and it somewhat baffles me. When I first bought the place in I spent 4 days in the attic fishing wires through the walls but the one that goes to my bedroom never worked and I never felt like re-running that one so I've been using wireless to a dvd player in that room. My router is centrally located in the house, on the main floor. My bedroom overlaps part of my office on the nextfloor up. On one side of my bedroom (the side that doesn't have my TV), I get 40-50Mbps consistently through the wireless. On the other side of the bed (less than 10 ft away) where the TV is, I get 2-3Mbps on a good day. There is SOMETHING blocking that signal but I'm not about to tear out the ceiling/walls to figure it out.

Quote:

Originally Posted by usafshelland

Other ways, go buy a Japanese router...believe they have a 15 channel router, but I believe the FCC(?) has a restriction to the first 12 channels with channels 13-15 being reserved for gov't utilization.

Just looked this up about 2 days ago. 1-11 in the US, 12-14 are additional channels available to the rest of the world.

usafshelland · 11-09-2016, 12:14 PM

Like everyone else has said, need to direct connect to get the speed that Comcast is providing. Too many variables pull away from your wireless speeds. Hence why my PS4 is direct connected for online gaming and everything else in the house can suffer. (i.e. wife's laptop)...bwahahha... I also have a dual band router...so I have all my wife's stuff on the standard signal (the one gaining all the interference from neighbors) while my stuff is on 5G (very few competing signals). You can also change the channel on which you are on.

Other ways, go buy a Japanese router...believe they have a 15 channel router, but I believe the FCC(?) has a restriction to the first 12 channels with channels 13-15 being reserved for gov't utilization.

Verufian · 11-09-2016, 12:45 PM

I used to work for Comcast, and I'll add this:

It may be your hardware. As Comcast upgrades their speeds, older modems become obsolete. You may just have to go swap your modem for a new model.

dbeck933 · 07-05-2017, 10:12 AM

BUMPING this.

Cut ties with the monthly modem rental. Any suggestions on a cable modem for comcast provider with 100 speed? Looking to buy one at a reasonable cost that gives me the best bang for my buck.

Nicnac · 07-06-2017, 07:25 PM

Quote:

Originally Posted by dbeck933

BUMPING this.

Cut ties with the monthly modem rental. Any suggestions on a cable modem for comcast provider with 100 speed? Looking to buy one at a reasonable cost that gives me the best bang for my buck.

Be careful. A modem is NOT like a router in that you can't just use anything you find.

A modem has to be an approved device for your carrier.

Try this link:

https://mydeviceinfo.xfinity.com/

I have used my own modem with Xfinity now for quite a few years and have always bought the latest Motorola (now become Arris [search Amazon for arris surfboard) model whenever I need an upgrade or the previous one starts acting up.

Whichever model you decide on, you will have to register (activate) it with Comcast.

https://www.xfinity.com/support/inte...rchased-modem/

WYTMKE · 07-06-2017, 07:37 PM

could be router i have century link and pay for 20 well i had up and down service so someone asked how old my modem and router was i said it was an advanced networking modem about 4 years old they said probably time to get a new one. so i went and got a new router. when the came to set it up they switched the advanced networking modem to run just as the modem and then the router to be well just the router well my speed went up to almost 30. BOOM

Nicnac · 07-06-2017, 07:58 PM

Quote:

Originally Posted by WYTMKE

could be router i have century link and pay for 20 well i had up and down service so someone asked how old my modem and router was i said it was an advanced networking modem about 4 years old they said probably time to get a new one. so i went and got a new router. when the came to set it up they switched the advanced networking modem to run just as the modem and then the router to be well just the router well my speed went up to almost 30. BOOM

LOL who are you replying to?

Art Vandelay · 07-06-2017, 09:10 PM

WYTMKE · 07-08-2017, 04:35 PM

Quote:

Originally Posted by Nicnac

LOL who are you replying to?

The OP duh he asked a ? would it have made you feel better if i would have click quote like i did here.

Nicnac · 07-08-2017, 07:46 PM

Quote:

Originally Posted by WYTMKE

The OP duh he asked a ? would it have made you feel better if i would have click quote like i did here.

In November. Last year. I don't think the OP is still waiting for an answer.

WYTMKE · 07-09-2017, 08:39 AM

Quote:

Originally Posted by Nicnac

In November. Last year. I don't think the OP is still waiting for an answer.

lol just seen that it was in new post so thought it was recent and chimed in lol

RogerGodahell · 07-08-2017, 09:39 PM

Paying for an expensive internet connection won't really improve your speed unless you're going from ADSL or cable to fiber. Increasing Mbps isn't going to do anything for speed because it's not speed its bandwidth. The cable companies have done a good job of marketing and making people believe you need a top tier package. You really don't unless you have several people using the internet at the same time all constantly streaming. Netflix streaming only uses about 5 Mbps. Video games barely use anything. It's a marketing gimmick. Speed isn't bandwidth. Speed is ping, and you can't really do anything to make it faster it will remain the same no matter how many Mbps you have. Switching to fiber would make it a little quicker but were only talking about milliseconds here. Less than the blink of an eye. A lot of people don't understand this and im not an internet expert but i used to be an avid gamer and learned quite a bit from reading about the topic constantly searching for a better connection. You're basically stuck with what you have for speed. It mostly has to do with your location and distance to servers.

11-08-2016, 01:32 PM	#1
Soxrule111 Member Join Date: Jan 2009 Location: DeKalb Posts: 14,553 Soxrule111	Internert Questions- Comcast Speed Hey, so my speed is supposed to be like 75. Had the Wife do a Test on an App but it shows MBPS Download- 34.34 MBPS Upload 11.96 Ping 14 Should the 34.34 be closer to 75? And if so, any way to make it closer? I know very little about how this stuff works lol. __________________ Texans Future Super Bowl Champions Check my COMC Port, Selling my Collection in 2025. Making Progress, down to about 1,660 Cards but 10% off right now and lowering cards all week through the sale

11-08-2016, 03:31 PM	#3
Clarka3 Member Join Date: Mar 2012 Location: Cincinnati, OH Posts: 17,877 Clarka3 Clarka3	to build upon the above post (wifi is always going to be slower than a hardline), maybe have one of your computers plugged into the router via ethernet cable go to speedtest.net and run that test. that will give you the better idea what your speeds are. for reference, i have TWC business class 10/2 connection that suits my needs. the DL speed usually outperforms the 10 (I hover around 11), but the upload speed is usually around 1.5 instead of 2. __________________ Luke Kuechly Collector pending: w8lifter28 (custom), Don't ask me how much I want to offer. Come with a price in mind. If I don't want it or think it's worth that, I will let you know. Last edited by Clarka3; 11-08-2016 at 03:47 PM.

11-08-2016, 09:34 PM	#5
Burks Member Join Date: May 2014 Location: Ohio Posts: 1,038 toledoburks	I wish we got that crap around here. We're stuck with the sh*t TW makes us overpay for __________________ Buying any game used, autographed, etc items related to Eric Plunk $100 reward for the 2012 Leaf Memories Red 1/1 Eric Plunk!

11-09-2016, 07:18 AM	#7
hanstess Member Join Date: Mar 2011 Location: West Sacramento Posts: 11,521	Had this same issue with my wife's laptop. PC-guy recommended getting an external USB AC Wireless adapter to help increase the speed. __________________ Collecting Retired Cowboys and Basketball HOF's

11-09-2016, 08:35 AM	#8
ifish73 Member Join Date: Jan 2008 Location: S. New Jersey Posts: 16,871 ifish73	I just got an email from Comcast that they increased the speed in my area so after resetting my modem my speed is over 220. That is with a hard wired desktop. My wife on her wireless laptop on another floor of the house is 1/4 of that. I think the floor is made out of lead! __________________ Click below to be notified when I post a new break https://mailchi.mp/d6af07d2852b/ifish73

11-08-2016, 02:58 PM	#2
techtre2003 Member Join Date: Oct 2012 Location: East Central Illinois Posts: 2,203 techtre1981	That 75 is a max speed, you VERY rarely will see real-world speeds equal advertised speeds. Since you mention an app, I'm assuming that was from a mobile device? Wireless speeds are generally going to be slower than wired. You may be able to pick up a nicer router and gain a little speed, but more than likely the slower speed has more to do with outside sources beyond your control. You can call Comcast and see if they can do anything; sometimes they are willing to open up more bandwidth.

11-09-2016, 03:31 AM	#6
mightbe Member Join Date: Mar 2008 Posts: 6,625 MasterShake	Also, depending on how much Comcast oversells your area you maybe be experiencing network congestion during peak hours. As others have said you should definitely start by testing a wired connection if possible.

11-09-2016, 12:14 PM	#12
usafshelland Banned Join Date: Nov 2011 Location: Albuquerque, NM Posts: 5,251 aflterik	Like everyone else has said, need to direct connect to get the speed that Comcast is providing. Too many variables pull away from your wireless speeds. Hence why my PS4 is direct connected for online gaming and everything else in the house can suffer. (i.e. wife's laptop)...bwahahha... I also have a dual band router...so I have all my wife's stuff on the standard signal (the one gaining all the interference from neighbors) while my stuff is on 5G (very few competing signals). You can also change the channel on which you are on. Other ways, go buy a Japanese router...believe they have a 15 channel router, but I believe the FCC(?) has a restriction to the first 12 channels with channels 13-15 being reserved for gov't utilization.

11-09-2016, 12:45 PM	#13
Verufian Member Join Date: Feb 2012 Location: Puyallup, WA Posts: 3,284 Verufian Verufian	I used to work for Comcast, and I'll add this: It may be your hardware. As Comcast upgrades their speeds, older modems become obsolete. You may just have to go swap your modem for a new model.

07-05-2017, 10:12 AM	#14
dbeck933 Member Join Date: Feb 2015 Posts: 118	BUMPING this. Cut ties with the monthly modem rental. Any suggestions on a cable modem for comcast provider with 100 speed? Looking to buy one at a reasonable cost that gives me the best bang for my buck.

07-06-2017, 07:37 PM	#16
WYTMKE Member Join Date: Jun 2013 Location: COLORADO Posts: 2,714 WYTMKE23	could be router i have century link and pay for 20 well i had up and down service so someone asked how old my modem and router was i said it was an advanced networking modem about 4 years old they said probably time to get a new one. so i went and got a new router. when the came to set it up they switched the advanced networking modem to run just as the modem and then the router to be well just the router well my speed went up to almost 30. BOOM __________________ Alot faster to contact me with PM's. https://www.flickr.com/photos/95808587@N05/albums

07-06-2017, 09:10 PM	#18
Art Vandelay Member Join Date: Feb 2014 Posts: 990

07-08-2017, 09:39 PM	#22
RogerGodahell Banned Join Date: Jun 2015 Location: Cardboard Enthusiast Posts: 20,783 RogerGodahell	Paying for an expensive internet connection won't really improve your speed unless you're going from ADSL or cable to fiber. Increasing Mbps isn't going to do anything for speed because it's not speed its bandwidth. The cable companies have done a good job of marketing and making people believe you need a top tier package. You really don't unless you have several people using the internet at the same time all constantly streaming. Netflix streaming only uses about 5 Mbps. Video games barely use anything. It's a marketing gimmick. Speed isn't bandwidth. Speed is ping, and you can't really do anything to make it faster it will remain the same no matter how many Mbps you have. Switching to fiber would make it a little quicker but were only talking about milliseconds here. Less than the blink of an eye. A lot of people don't understand this and im not an internet expert but i used to be an avid gamer and learned quite a bit from reading about the topic constantly searching for a better connection. You're basically stuck with what you have for speed. It mostly has to do with your location and distance to servers.