Ebay Sales Down

[rwperu34]

Originally Posted by flyercle

Anyone have any advice on how to handle? Shipped a card ESE back in July shows delivered on 7/26. Just got a message from buyer saying they never received and want the card or a refund.

I would ignore them.

[shrevecity]

Originally Posted by flyercle

Anyone have any advice on how to handle? Shipped a card ESE back in July shows delivered on 7/26. Just got a message from buyer saying they never received and want the card or a refund.

Ignore and block. If it shows delivered should tgey leave feedback you should be able to easily get it removed.

[mogwai316]

.....

[Raleigh504]

Originally Posted by mogwai316

The standard recommendation used to be to just refund these people and get reimbursed by PIP insurance, but that has changed in the past couple months. Now if it's marked delivered, your PIP claim will be denied and you won't get reimbursed by insurance if you refund them. If they file a claim with eBay, add the tracking number and eBay will deny the claim after the time is up.

If you want you can respond explaining that the tracking shows you shipped it on time and that it was delivered so they may need to contact their local post office about the missing mail. But no good comes from getting in a lengthy debate about it, so if you do respond keep it short and sweet, the tracking proves that you did your part as the seller.

I have done one where it showed delivered and did get refunded via PIP. I think it occurred because both of us had good feedback on eBay and wasn't a newer account.

[flyercle]

Thank everyone for the assistance in helping navigate some unchartered waters!

[mogwai316]

.....

[jamcas997]

Sales Totals up 60% across the board first 5 days of this month against last in items sold and $$$$$$. Shipping I am currently at 54 mail outs for this month against a total of 164 last month.

September is looking good so far.

[shrevecity]

Originally Posted by Raleigh504

I have done one where it showed delivered and did get refunded via PIP. I think it occurred because both of us had good feedback on eBay and wasn't a newer account.

In the past month or so they have not been paying these out as often. Several reports all over of these being denied due to tracking saying delivered. The insurance is thrird party and has nothing to do with feedback or ratings.

[rwperu34]

Originally Posted by mogwai316

The standard recommendation used to be to just refund these people and get reimbursed by PIP insurance, but that has changed in the past couple months. Now if it's marked delivered, your PIP claim will be denied and you won't get reimbursed by insurance if you refund them. If they file a claim with eBay, add the tracking number and eBay will deny the claim after the time is up.

If you want you can respond explaining that the tracking shows you shipped it on time and that it was delivered so they may need to contact their local post office about the missing mail. But no good comes from getting in a lengthy debate about it, so if you do respond keep it short and sweet, the tracking proves that you did your part as the seller.

Normally I would refund and file, but in this case the buyer waited ~35+ days. That increases the odds of something fishy.

[Raleigh504]

Originally Posted by mogwai316

Was that a while ago or recently? They used to always refund them but changed to denying them in the past couple months from what I've read.

Within the past 3 months

Originally Posted by shrevecity

In the past month or so they have not been paying these out as often. Several reports all over of these being denied due to tracking saying delivered. The insurance is thrird party and has nothing to do with feedback or ratings.

I have yet to be denied on a claim. Granted I don't make a ton of them.

[smanzari]

Originally Posted by Raleigh504

I have yet to be denied on a claim. Granted I don't make a ton of them.

They're starting to get stingy on INR Insurance Claims on items marked delivered, as well as Damaged Claims without Pictures (whether it via message or claim)

[brev87]

Fair warning, do not ship ground advantage. They won't reimburse you if a package is lost. Ground advantage is NOT insured

[flyercle]

Originally Posted by rwperu34

Normally I would refund and file, but in this case the buyer waited ~35+ days. That increases the odds of something fishy.

For sure. I usually refund, file, and move on - but this one feels odd since it shows delivered 40 days ago and I am just now hearing about it. I've decided just to decline responding and let it play out through eBay as needed. Fingers crossed!

[Bosoxfan5990]

Originally Posted by brev87

Fair warning, do not ship ground advantage. They won't reimburse you if a package is lost. Ground advantage is NOT insured

A little hard not to ship GA...and it's supposed to be insured up to $100...

[Breesus85]

Originally Posted by brev87

Fair warning, do not ship ground advantage. They won't reimburse you if a package is lost. Ground advantage is NOT insured

I’ve filed two claims so far. Both were approved within 3-4 business days and had a check in the mail within 2 weeks.

[brev87]

Originally Posted by Bosoxfan5990

A little hard not to ship GA...and it's supposed to be insured up to $100...

Ok. Just saying

[shrevecity]

Originally Posted by brev87

Fair warning, do not ship ground advantage. They won't reimburse you if a package is lost. Ground advantage is NOT insured

GA is insured for up to 100.00

https://www.usps.com/ship/ground-adv...8b5a3870036c56


Features & Pricing
Ground Advantage packages are delivered in 2-5 business days1 and USPS Tracking® service is included in the price. See more details on service features, ways to pay for and print postage, and other benefits below.

Our best-priced service for items up to 15.999 oz, based on weight (rounded up to 4 oz, 8 oz, 12 oz, and 15.999 oz) and zone (distance).
Packages greater than 15.999 oz are charged by the pound up to 70 lbs (rounded up).
Pay for postage using stamps, a self-service kiosk, Click-N-Ship, or at a Post Office.
Includes forwarding, undeliverable as addressed (UAA), and return to sender (RTS) at no additional cost.
USPS Label Delivery service: Even if you don't have a printer, you can still ship online using enhanced Click-N-Ship® service—for an extra $1.25 per label, we'll print an outbound label and deliver it to you.
Free Package Pickup2 at your home or office.
$100 insurance is included (for both outbound and return shipments), and you can purchase up to $5,000 in additional coverage against loss or damage for merchandise.
Primary option for sending hazardous materials (HAZMAT) that are only mailable using Ground Transportation.
View Price Files


The issue is getting the USPS to pay out. I have collected on one GA package sent out earlier this year with no issues. Must be something you re leaving out in your situation.

[brev87]

Originally Posted by shrevecity

GA is insured for up to 100.00

https://www.usps.com/ship/ground-adv...8b5a3870036c56


Features & Pricing
Ground Advantage packages are delivered in 2-5 business days1 and USPS Tracking® service is included in the price. See more details on service features, ways to pay for and print postage, and other benefits below.

Our best-priced service for items up to 15.999 oz, based on weight (rounded up to 4 oz, 8 oz, 12 oz, and 15.999 oz) and zone (distance).
Packages greater than 15.999 oz are charged by the pound up to 70 lbs (rounded up).
Pay for postage using stamps, a self-service kiosk, Click-N-Ship, or at a Post Office.
Includes forwarding, undeliverable as addressed (UAA), and return to sender (RTS) at no additional cost.
USPS Label Delivery service: Even if you don't have a printer, you can still ship online using enhanced Click-N-Ship® service—for an extra $1.25 per label, we'll print an outbound label and deliver it to you.
Free Package Pickup2 at your home or office.
$100 insurance is included (for both outbound and return shipments), and you can purchase up to $5,000 in additional coverage against loss or damage for merchandise.
Primary option for sending hazardous materials (HAZMAT) that are only mailable using Ground Transportation.
View Price Files


The issue is getting the USPS to pay out. I have collected on one GA package sent out earlier this year with no issues. Must be something you re leaving out in your situation.

The issue is getting the USPS to pay out. I have collected on one GA package sent out earlier this year with no issues. Must be something you re leaving out in your situation.

That right there! Customer was refunded for a shipment that is out in no mans land and probably will never show up.

I put in a claim, and it's saying it doesn't have insurance on it. Now I have to fight with pip-claim to get my $50 back. So annoyed

[thenightman]

Originally Posted by brev87

The issue is getting the USPS to pay out. I have collected on one GA package sent out earlier this year with no issues. Must be something you re leaving out in your situation.

That right there! Customer was refunded for a shipment that is out in no mans land and probably will never show up.

I put in a claim, and it's saying it doesn't have insurance on it. Now I have to fight with pip-claim to get my $50 back. So annoyed

I’ve only ever had to file one claim on a non-ese package, got lost in Georgia. I got my payout with no issues. I just went to get my mail one day and the check was in there.

[shrevecity]

Originally Posted by brev87

The issue is getting the USPS to pay out. I have collected on one GA package sent out earlier this year with no issues. Must be something you re leaving out in your situation.

That right there! Customer was refunded for a shipment that is out in no mans land and probably will never show up.

I put in a claim, and it's saying it doesn't have insurance on it. Now I have to fight with pip-claim to get my $50 back. So annoyed

Pip claim is not tge same as usps insurance. Are you sure you are not confusing services. Something not adding up. Insurance for items like this is the easiest. Ground advantage packages are not covered by PIP insurance they are covered by USPS insurance. Did you try to file it through the PIP system? Or USPS? PIP insurance is not USPS insurance

[smanzari]

Originally Posted by brev87

Fair warning, do not ship ground advantage. They won't reimburse you if a package is lost. Ground advantage is NOT insured

I've had a few lost semi-recently, and eBay covered each one without a defect

[brev87]

Originally Posted by shrevecity

Pip claim is not tge same as usps insurance. Are you sure you are not confusing services. Something not adding up. Insurance for items like this is the easiest. Ground advantage packages are not covered by PIP insurance they are covered by USPS insurance. Did you try to file it through the PIP system? Or USPS? PIP insurance is not USPS insurance

I was trying to claim through PIP insurance. Not sure if I can claim through USPS because it's still showing as in transit

[shrevecity]

Originally Posted by brev87

I was trying to claim through PIP insurance. Not sure if I can claim through USPS because it's still showing as in transit

PiP insurance has nothing to do with ground advantage insurance.Tge PIP insurance is third party not even associated with USPS. If it's been more than I believe 21 days you can file USPS that's the only insurance you have

They will always show in transit if now delivered not sure what it would say otherwise. If it showed delivered you would have more issues

[shrevecity]

Originally Posted by smanzari

I've had a few lost semi-recently, and eBay covered each one without a defect

Ebay does not cover Ground Advantage shipments. They cover ese.

[smanzari]

Originally Posted by shrevecity

Ebay does not cover Ground Advantage shipments. They cover ese.

They have covered them for me recently, via cases, not PIP (3 in the last 4 months; after asking them to step-in and help)