need help with Imac issue

jetscollector10 · 08-15-2015, 11:22 AM

Hey all,

Just a heads up. If anyone resolves this problem for me, I will give them ANY card from my COMC bucket for sale at $7 or under for free.

Anyway,

I bought an imac a while ago and have been having a lot of trouble with my printer and scanner. It doesn't recognize them I think. I have tried troubleshooting every way possible. Nothing on the apple site helps. The main issue is with the printer. I have an HP photosmart 3100 series. every time i print it prints 4-5 pages with just the first line in black(even if the document is 1 page). Then, it pauses. When I hit resume, it works and finishes printing the document.
As for the scanner, when I click it it says cannot communicate with scanner. Both are plugged in via usb.

Any ideas how to fix this?

death2redemptions · 08-15-2015, 11:24 AM

We don't say that name around these parts.

xbignick · 08-15-2015, 11:41 AM

Damn it, thought this was about THE Imac.

Addison · 08-15-2015, 11:43 AM

In before deletion.

Nicnac · 08-15-2015, 11:45 AM

When you say you have tried everything, did you reset the printing system:

Apple menu > Sys Prefs > Printers & Scanners
Right click in the list of printer(s) and select Reset printing system.

Then, don't install any drivers but use Apple's software update to locate them:

Connect the printer, confirm it is powered on. Apple Menu > App Store > Updates

Still no dice, create a new Admin user and try printing / scanning from that user to eliminate any problems with preferences in your user account.

If you did all this, sounds like there's a problem with the printer.

jetscollector10 · 08-15-2015, 11:50 AM

Tried it. No drivers appear under updates. nothing appears.
UPDATE:
Creating a new admin user didn't work either. Time for a new printer?

Quote:

Originally Posted by Nicnac

When you say you have tried everything, did you reset the printing system:

Apple menu > Sys Prefs > Printers & Scanners
Right click in the list of printer(s) and select Reset printing system.

Then, don't install any drivers but use Apple's software update to locate them:

Connect the printer, confirm it is powered on. Apple Menu > App Store > Updates

Still no dice, create a new Admin user and try printing / scanning from that user to eliminate any problems with preferences in your user account.

If you did all this, sounds like there's a problem with the printer.

BostonNut · 08-15-2015, 12:47 PM

Nope.

No way.

Not gonna be another 26er....

no10pin · 08-15-2015, 01:53 PM

Well this was disappointing.

ilovethelakings · 08-15-2015, 02:00 PM

Photosmart C3180 All-in-One and iMac Running OS X Lion Not C... - Page 2 - HP Support Forum - 2175443

Hp Photosmart C3100 Does Alignment Every Time Its Turned On

HP Photosmart C3100 All-in-One Printer Series Printer Specifications | HP® Customer Support

Something there might help?

jlzinck · 08-15-2015, 03:11 PM

I wonder if there is a member here who had his sphincter tighten up when seeing this.

jetscollector10 · 08-15-2015, 03:48 PM

Quote:

Originally Posted by ilovethelakings

Photosmart C3180 All-in-One and iMac Running OS X Lion Not C... - Page 2 - HP Support Forum - 2175443

Hp Photosmart C3100 Does Alignment Every Time Its Turned On

HP Photosmart C3100 All-in-One Printer Series Printer Specifications | HP® Customer Support

Something there might help?

This top link has potential. I installed the driver. but now i can't find it anywhere. It hasn't prompted me to restart, and when I reset the printer it still didn't work, so thinking I have to locate the driver. But I can't find it anywhere. Any tips?

Nicnac · 08-15-2015, 06:37 PM

Quote:

Originally Posted by jetscollector10

This top link has potential. I installed the driver. but now i can't find it anywhere. It hasn't prompted me to restart, and when I reset the printer it still didn't work, so thinking I have to locate the driver. But I can't find it anywhere. Any tips?

What OS are you running? How old is the iMac?

groundsupport · 08-15-2015, 06:51 PM

This thread failed.

jetscollector10 · 08-15-2015, 07:06 PM

Quote:

Originally Posted by Nicnac

What OS are you running? How old is the iMac?

1 year old.
OS x yosemite 10.10.5

Nicnac · 08-15-2015, 07:09 PM

Quote:

Originally Posted by jetscollector10

1 year old.
OS x yosemite 10.10.5

Another computer you can connect that printer to? Take it to a friends house.

Different USB cable?

Get the printer on wifi or Ethernet and see if it shows up on the iMac.

jetscollector10 · 08-15-2015, 07:36 PM

Quote:

Originally Posted by Nicnac

Another computer you can connect that printer to? Take it to a friends house.

Different USB cable?

Get the printer on wifi or Ethernet and see if it shows up on the iMac.

Tried it with another USB cable. That might have done the trick... confirming and then if this did it then nicnac gets a FREE COMC card from my account (price at $7 or less). I know its not much but i have some good ones in that range.

glen87 · 08-15-2015, 08:20 PM

i was all ready for suspension city 2 - the sequel

WilsonValdez · 08-15-2015, 08:28 PM

jetscollector10 · 08-15-2015, 08:40 PM

Nicnac solved the issue, and I think it is all fixed.
Thanks again for helping me out along the way.

As promised, he will receive ANY card in my COMC port priced at $7 or under FREE. there are some good ones at that price too, so enjoy.

Sup Andrew. Long time no see. what have you been up to?

groundsupport · 08-16-2015, 08:23 AM

Quote:

Originally Posted by WilsonValdez

Well done.

08-15-2015, 11:22 AM	#1
jetscollector10 Member Join Date: Jan 2009 Location: Arlington, VA Posts: 5,780 jonnyg1014 jonnyg1014	need help with Imac issue Hey all, Just a heads up. If anyone resolves this problem for me, I will give them ANY card from my COMC bucket for sale at $7 or under for free. Anyway, I bought an imac a while ago and have been having a lot of trouble with my printer and scanner. It doesn't recognize them I think. I have tried troubleshooting every way possible. Nothing on the apple site helps. The main issue is with the printer. I have an HP photosmart 3100 series. every time i print it prints 4-5 pages with just the first line in black(even if the document is 1 page). Then, it pauses. When I hit resume, it works and finishes printing the document. As for the scanner, when I click it it says cannot communicate with scanner. Both are plugged in via usb. Any ideas how to fix this? __________________ Check out jonnyg1014 on COMC Great prices, will listen to all offers! Instagram: jonnyg1014 Flickr: Trade and sell https://www.flickr.com/photos/146778375@N08/albums

08-15-2015, 11:41 AM	#3
xbignick Member Join Date: Jul 2010 Location: New Jersey Posts: 29,304 xxbignick	Damn it, thought this was about THE Imac. __________________ @xxbignick on twitter

08-15-2015, 11:43 AM	#4
Addison Member Join Date: Jul 2012 Location: ...on the beach Posts: 7,276 Addisond	In before deletion. __________________ \m/(>.<)\m/

08-15-2015, 12:47 PM	#7
BostonNut Member Join Date: Jul 2009 Posts: 59,087	Nope. No way. Not gonna be another 26er.... __________________ HairySasquatch

08-15-2015, 02:00 PM	#9
ilovethelakings I make a lot of posts! Join Date: Feb 2009 Location: One of the 9 Realms Posts: 18,871	Photosmart C3180 All-in-One and iMac Running OS X Lion Not C... - Page 2 - HP Support Forum - 2175443 Hp Photosmart C3100 Does Alignment Every Time Its Turned On HP Photosmart C3100 All-in-One Printer Series Printer Specifications \| HP® Customer Support Something there might help? __________________ Looking for A&G sized minis and Topps Olympic relics, pins, etc. for my daughter and refractors for my son Favorite teams: Kings, Angels, Broncos, Packers, Steelers, Celtics, Globetrotters Siempre Coca Cola

08-15-2015, 11:24 AM	#2
death2redemptions Banned Join Date: Oct 2007 Location: Creeping in mama's cellar Posts: 59,303 ddavisaz	We don't say that name around these parts.

08-15-2015, 11:45 AM	#5
Nicnac Member Join Date: Mar 2009 Location: nutty Florida Posts: 12,281	When you say you have tried everything, did you reset the printing system: Apple menu > Sys Prefs > Printers & Scanners Right click in the list of printer(s) and select Reset printing system. Then, don't install any drivers but use Apple's software update to locate them: Connect the printer, confirm it is powered on. Apple Menu > App Store > Updates Still no dice, create a new Admin user and try printing / scanning from that user to eliminate any problems with preferences in your user account. If you did all this, sounds like there's a problem with the printer.

08-15-2015, 01:53 PM	#8
no10pin Member Join Date: Apr 2011 Location: Kansas City, MO Posts: 16,711 no10pin no10pin	Well this was disappointing.

08-15-2015, 03:11 PM	#10
jlzinck Member Join Date: Dec 2008 Location: Cape Cod, MA Posts: 34,426 jlzinck jl_zinck	I wonder if there is a member here who had his sphincter tighten up when seeing this. __________________ https://www.youtube.com/user/jonzinck

08-15-2015, 06:51 PM	#13
groundsupport Banned Join Date: Mar 2011 Location: Michigan Posts: 16,234 groundsupportse	This thread failed.

08-15-2015, 08:20 PM	#17
glen87 Member Join Date: Dec 2011 Location: VERMONT Posts: 71,352 glen87 glen87	i was all ready for suspension city 2 - the sequel __________________ collecting James Madison University players of all sports JMU cards: https://www.flickr.com/photos/jmucards/ other cards: https://www.flickr.com/photos/glen87/albums

08-15-2015, 08:28 PM	#18
WilsonValdez Member Join Date: Dec 2010 Location: Temporarily Suspended Posts: 9,938 wilsonvaldez	__________________ Mostly gone.

08-15-2015, 08:40 PM	#19
jetscollector10 Member Join Date: Jan 2009 Location: Arlington, VA Posts: 5,780 jonnyg1014 jonnyg1014	Nicnac solved the issue, and I think it is all fixed. Thanks again for helping me out along the way. As promised, he will receive ANY card in my COMC port priced at $7 or under FREE. there are some good ones at that price too, so enjoy. Sup Andrew. Long time no see. what have you been up to? __________________ Check out jonnyg1014 on COMC Great prices, will listen to all offers! Instagram: jonnyg1014 Flickr: Trade and sell https://www.flickr.com/photos/146778375@N08/albums Last edited by jetscollector10; 08-15-2015 at 08:42 PM.