COMC shipping bug and no response from customer service.

[Footballcardlis]

I know a lot of discussion has been around shipping times for COMC. However, now that I am experiencing a bug that requires attention from customer service, I believe their customer service is probably just as bad.

Issue:

Bug #1) I have one COMC account that I use for both flipping and shipping. So, I frequently switch back and forth between the buying options. This has always worked until recently when I went to request a new shipment. Every single card purchased through the "simplified" option is still adding a $0.25 fee for every card. Even on the shipping overview page it shows every single card as having $0.00 shipping fee. Once I click continue to view the price and checkout the $0.25 fee is being added there.

Bug #2) While investigating bug #1 I noticed that just one random card (nothing special about the card) has a $0.20 shipping fee tied to it even though I did indeed buy it through the simplified buying option. Even though it should be $0.00 I find it weird that it is showing $0.20 instead of $0.25. (not accusing anyone) but it's almost like someone manually went in and added a $0.20 fee to that card? idk Since when did any card receive a $0.20 shipping fee regardless of the buying option used?

Customer Service Issue) I had originally sent the first email through their website service feature on January 20th of 2026. I have sent follow up emails twice since then. I have yet to hear anything from their side not even an email acknowledging that they have received and maybe looking into the matter.

Has anyone else experienced these bugs?
Has anyone else had no response from customer service?

I love COMC and honestly, I don't have faith in the current leadership there. They have never been able to fix any issues since the delays started happening during COVID or whatever and it just seems like things are continuing to get worse. You can see the number of cards sellers are putting on there has dropped tremendously over the years. In addition, the mobile app is bare bones and pretty much useless.

To whom it may concern, please do what's right and step down, sell your business or be transparent and let us know you have no idea what you are doing. Also, We are tired of the "public announcements" on acknowledging horrible shipping delays, it's been 5 years!

Concerned client,
Footballcardlist

[youseekyoda421]

Unfortunately, Bug #1 is a feature as COMC added a .25 per card shipping fee back in May regardless of the mode the card was purchased in. However, the .25 fee applies to cards shipping Standard. Bulk allows you to ship up to 500 cards for $19.99 (the tradeoff being the shipping time is slower).

https://blog.comc.com/2025/05/27/com...date-may-2025/

https://comc.zendesk.com/hc/en-us/ar...-Services-Fees

[Footballcardlis]

Originally Posted by youseekyoda421

Unfortunately, Bug #1 is a feature as COMC added a .25 per card shipping fee back in May regardless of the mode the card was purchased in. However, the .25 fee applies to cards shipping Standard. Bulk allows you to ship up to 500 cards for $19.99 (the tradeoff being the shipping time is slower).

https://blog.comc.com/2025/05/27/com...date-may-2025/

https://comc.zendesk.com/hc/en-us/ar...-Services-Fees

hmm, that doesn't make sense to me.
Are you saying they got rid of "flat-rate"?
There is absolutely 0 difference from simplified and advanced mode beyond paying the $0.25 up front.

In your case i/everyone would be charged double for shipping for cards purchased in simplified mode.

Here is the flate-rate shipping page that was updated only 3 months ago which is more recent than the shipping page you listed.

https://comc.zendesk.com/hc/en-us/ar...fees-explainer

You can find it on the same page as the one you linked here:
https://blog.comc.com/2025/05/27/com...date-may-2025/


It still looks like a bug to me in that it's not giving me the option for "Flate-Rate" and it's on "standard" as you pointed out always adds the $0.25 fee.
The shipping page still says "Flat Rate Shipping only applies to items purchased through COMC." which is where I purchased ALL of my cards so it should be showing.

[checkoutmydeals]

hmm, that doesn't make sense to me.
Are you saying they got rid of "flat-rate"?

No. This is an additional 25 cent per card fee for non bulk shipments.

You still pay the handling fee to add a card to a shipment, which is usually also 25 cents.

They still have flat rate shipping, which is $5.99 (I believe).

You can avoid the new fee by shipping up to 500 cards in a bulk shipment (which currently takes about 3 ish months to arrive), for $19.99.

You still pay handling fees, so a 500 card bulk shipment with standard handling runs about $144.95 if the items were purchased in Advanced Reseller Mode.

[checkoutmydeals]

https://blog.comc.com/2025/05/27/com...date-may-2025/


COMC Shipping Update
May 27, 2025
press release

April was a fantastic month for sellers on COMC.com & COMC’s eBay storefront. More than 1.2 million cards were sold across these two platforms.

Even with COMC growing and business booming for our sellers, we aren’t immune to the rising costs of shipping and supplies that you’ve been hearing about each night on the news.

Given these larger macroeconomic pressures, we have no choice but to make some adjustments:

Effective today (May 27):

The price to ship cards in top loaders has increased from $0.35 to $0.50.

COMC has introduced a new Standard shipping option that has slightly increased per-item fees, but provides faster overall processing times of 7-10 days. Our Economy service has been replaced by a new Bulk service, a high-capacity option ideal for larger orders containing 50 or more cards. Visit our Shipping Services & Fees page for service times & fees associated with each tier.

For Rushed shipping, the cost has increased to $8.99 plus $1.00 per additional item.

For any multi-card purchases on eBay, COMC has raised the additional item fee from $0.50 to $1.00.

Please note that, if you already have a shipment in progress, you will not be able to make changes to the shipping methods originally selected. We will honor the shipping methods and fees for orders placed prior to this change.

If you have questions about any of these changes we’ve shared, we’re here to help answer those for you. Please don’t hesitate to reach out to us by e-mail at staff@comc.com. Thank you again for being a part of COMC and, as always, happy collecting!

https://comc.zendesk.com/hc/en-us/ar...-Services-Fees


Shipping Services & Fees
Matt

9 months ago Updated

Not yet followed by anyone

This page provides an overview of our recently updated domestic shipping services and costs.



For delivery timeframes and all international shipping services, please refer to our dedicated Shipping Rates page here and enter your country and postal code.


Shipping Service Level Base Price Price Per Additional Item
Standard $5.99 $0.25
Rushed $8.99 $1
Express $42.99* $1
Bulk $19.99 $0.00** (Limit 500 max cards)
eBay $5.99 $1 ($14.99 cap per order)



*Express shipping rates can vary depending on destination.

**Bulk orders exceeding 500 cards will be split into separate shipments with multiple $19.99 charges.

As of May 27th, the price of the top loader add-on has increased from $0.35 to $0.50.

[checkoutmydeals]

Regarding Bug #2, it's just a guess, but it's possible the handling fee was increased for some reason from 25 cents to 45 cents, and someone thought to charge you the added 20 cents. It isn't typical, but they sometimes charge 45 cents for items which are slightly oversized or have to be stored in a toploader for whatever reason.

[Footballcardlis]

Originally Posted by checkoutmydeals

hmm, that doesn't make sense to me.
Are you saying they got rid of "flat-rate"?

They still have flat rate shipping, which is $5.99 (I believe).

Correct, that is the bug. All of my cards meet the criteria for flat-rate but it isn't giving me the option (which is a bug I assume). Instead, all of them are still being added to the "standard" shipping option which is adding an additional $0.25 shipping per item.

[Footballcardlis]

Originally Posted by checkoutmydeals

Regarding Bug #2, it's just a guess, but it's possible the handling fee was increased for some reason from 25 cents to 45 cents, and someone thought to charge you the added 20 cents. It isn't typical, but they sometimes charge 45 cents for items which are slightly oversized or have to be stored in a toploader for whatever reason.

The card with the additional $0.20 is a 2018-19 Panini Spectra - [Base] card.
I purchased multiples from the same set within minutes from one another, only that one has the additional $0.20 fee added. As stated before, nothing is special about the card and I don't believe the $0.20 additional fee was there when I originally bought the card.

[checkoutmydeals]

Again, this is not a bug. It is a new fee which has been in effect since May. It's extremely confusing because it's 25 cents per card, the same as the handling fee, and they don't have a name for it. But you are not being charged the fee in error. It effectively costs 50 cents above base price to add a standard card to a shipment now, whereas before it cost 25 cents.

[Footballcardlis]

Originally Posted by checkoutmydeals

Again, this is not a bug. It is a new fee which has been in effect since May. It's extremely confusing because it's 25 cents per card, the same as the handling fee, and they don't have a name for it. But you are not being charged the fee in error. It effectively costs 50 cents above base price to add a standard card to a shipment now, whereas before it cost 25 cents.

then what the heck is "Flat-Rate" shipping then???

have you looked at this page?
https://comc.zendesk.com/hc/en-us/ar...fees-explainer

so if i buy a bunch of cards that are qaulified for flat-rate and then your saying them charging me an additional $0.25 per card is NOT A BUG then that means they literally dont have a flat-rate shipping service then .. because it would obviously cost more than $5.99 ...

[basechase]

It's 100% very confusing... probably on purpose.

My understanding is that "Flat Rate" = "Bulk". This is the $19.99 shipping option for up to 500 cards (side note: if your shipment is valued at over $400, there's a mandatory additional $5 fee for signature confirmation).

The Flat Rate/Bulk option is ONLY available to you for cards that you bought in Simple Mode. Therefore, you've already paid that shady $0.25 per item fee (it was included in the purchase price of the card), and you do not have to pay an additional per item fee. If you buy in Advanced mode, you don't get charged that $0.25, but you're also not allowed to ship your cards home using the Flat Rate option.

[Budler]

Originally Posted by basechase

It's 100% very confusing... probably on purpose.

My understanding is that "Flat Rate" = "Bulk". This is the $19.99 shipping option for up to 500 cards (side note: if your shipment is valued at over $400, there's a mandatory additional $5 fee for signature confirmation).

The Flat Rate/Bulk option is ONLY available to you for cards that you bought in Simple Mode. Therefore, you've already paid that shady $0.25 per item fee (it was included in the purchase price of the card), and you do not have to pay an additional per item fee. If you buy in Advanced mode, you don't get charged that $0.25, but you're also not allowed to ship your cards home using the Flat Rate option.

They do charge more for thick cards. Not sure how much now.

Any cards purchased in Advanced mode you get charged both of the .25 fees at the end. If you make a mistake and add one card purchased in advance mode to your shipment. It will not allow you to ship in bulk. It is not easy to find that one card.
It is confusing when you think you should be paying $18.25 and they ask for $21.25. 2 cards from auctions.

[checkoutmydeals]

I fully sympathize with anyone who finds this annoying, confusing and poorly communicated.

I don't work for COMC, didn't come up with this fee, and didn't write that "explainer".

I have, however shipped over 5,000 cards since this new policy was enacted. 100% of these were purchased in Advanced Reseller Mode. You can ship in Bulk. You just have to pay the handling fee (usually 25 cents per item). You cannot ship more than 500 items at a time. This means I pay approximately $144.99 for Bulk Shipments of 500 cards (approximately 29 cents per card).

[checkoutmydeals]

https://comc.zendesk.com/hc/en-us/ar...-Services-Fees

I agree that this is confusing and should be rewritten. One problem is that they are using the same term to describe two different things. Another is that they slip back and forth between the old usage of a term and the new usage.

From the "Explainer":

https://comc.zendesk.com/hc/en-us/ar...fees-explainer

"Please note, these fees are distinct from the per-item shipping fees from our Standard, Rushed and Express shipping services levels"

The "per-item shipping fees from our Standard, Rushed and Express shipping services levels" appears to be the incorrect term. This should be called the "handling fee", as it has been called since COMC started in 2007.

"Flat Rate Shipping" is also an outdated term, and should not be used. On the Shipping Services & Fees page, this is called the "Base Price". This also should not be used, since "Base Price" also refers to the Base Price of an individual card.

I'd prefer something like "Order Setup Fee" or "Box Cost" or something. Anyway, when they use "Flat Rate Shipping" what they seem to mean is:

$5.99 for Standard
$8.99 for Rushed
$42.99 for Express
$19.99 for Bulk

The new fee is called "Price Per Additional Item" in the table. However, they sometimes also call the Handling fee "Per Item Shipping Fee at the Time of Shipping" in the "Explainer", and both this fee and the Handling fee are generally 25 cents per card, and they stack on top of each other so it gets very confusing very quickly.

Basically, they doubled the handling fee while pretending they didn't and also while trying to make it retroactive to cards which they've already collected the handling fee on.

It's even worse on eBay, where they charge $5.99 for the first card, $1 to add an additional item (capped at $14.99), and also charge a minimum of 99 cents per card (per eBay's requirement). When the smoke clears, it's possible for an 11 card shipment of 2 cent (COMC base price) cards to cost the buyer around $25 plus tax.

[paparoke]

Maybe you're requesting shipment while in advanced reseller mode? I know that shouldn't matter, but you never know. I only stick to simplified with bulk shipping and never run into this problem.

[Footballcardlis]

So, it sounds like everyone is saying “flate-rate” $5.99 is no more even though they have a dedicated page specifically for it? And yall are saying that the only real flate-rate option is now bulk which has its own limitation and rules? So it’s a totally different service rather than “flate-rate”? lol I don’t even won’t to use COMC anymore at this point. They were supposed to be a great service that supposedly advertised that they are for set builders but I personally will not be buying 100+ commons for .. let’s see 1million dollars. Get out of here with your non sense COMC.

[Footballcardlis]

Originally Posted by paparoke

Maybe you're requesting shipment while in advanced reseller mode? I know that shouldn't matter, but you never know. I only stick to simplified with bulk shipping and never run into this problem.

No, I double checked , re-applied the option in settings and nothing. Made sure all cards I’m adding show that S&H shows $0.00 (meaning I bought them in simplified mode and had already paid extra)