PSA Vault misc

[ksemmel]

Sent cards to the vault to sell to PSA, delivered Dec 15. Still nothing. I’ve sent 5 packages to PSA to sell to them since Sept. and each order has taken longer than the previous to get logged in. If I knew it would take 2+ weeks I would have just sold them on eBay auction

[brev87]

Originally Posted by ksemmel

Sent cards to the vault to sell to PSA, delivered Dec 15. Still nothing. I’ve sent 5 packages to PSA to sell to them since Sept. and each order has taken longer than the previous to get logged in. If I knew it would take 2+ weeks I would have just sold them on eBay auction

Same here. And it's taking them forever to acknowledge that the cards were delivered. Ridiculous

[rnocards]

That's the problem with a company getting way too big and not hiring enough staff to handle the load. I'm thinking of sending some of my stuff to the vault, but I might just wait a while.

What I really want to see, actually, is another vault built on the west coast (Southern California). I don't want to send my stuff all the way to the east coast vault. I want it to be nearby, so that I can drive to it, if necessary. Maybe a second major vault like that would split the load and speed up the handling time.

[Dereth]

Using the app to look at potential offers isn't viable at all right now. It takes so long for them to process cards that arrive at the Vault that practically every card's offer decreases by 25-50% by the time that you can sell it.

[ssbledsoe]

Shipping shows arrived 12/10 (2 boxes with 50 items total)

This morning, everything in the order goes from "To Vault" to "Send to Vault"

Again, zero transparency where things are in the process

Just really exhausting with how opaque and erratic things are. It takes WEEKS to get any sort of response. I called the general PSA Help Number and was told there is no way to actually speak to a human with the PSA Vault; you can only email vault@collectors.com - which they responded to my email almost an entire month later and the problem had already resolved...a complete waste of time

[hammertime]

Originally Posted by hammertime

I'm not a big vault person, but sometimes I do grade cards I plan on selling immediately, so I started sending those to the PSA vault to list on eBay. It's mostly gone fine so far despite having like zero information about what's going on between when the cards are shipped to the vault and when they show up there.

Anyway on a recent order I had 15 cards sent to the vault. Yesterday I got an email that they received 13, but even now over 24hrs later, those cards are not showing up in their app, and there's been no word about the other 2 cards. I kind of hate having to keep track of this stuff, and I'm not sure why it's so convoluted other than "it's PSA they do what they want and people keep throwing money at them".

Anyway just curious if anyone else has had similar issues with the PSA vault lately, in general, etc. If things usually work themselves out eventually or if they've had to get people involved, etc. Luckily these aren't super high end cards but it's still very annoying.

These never showed up in the app. I finally got them to ship them to me, just got them last week. Ridiculous. I'm done with the vault.

[TheOneRingKing]

Originally Posted by rnocards

That's the problem with a company getting way too big and not hiring enough staff to handle the load. I'm thinking of sending some of my stuff to the vault, but I might just wait a while.

What I really want to see, actually, is another vault built on the west coast (Southern California). I don't want to send my stuff all the way to the east coast vault. I want it to be nearby, so that I can drive to it, if necessary. Maybe a second major vault like that would split the load and speed up the handling time.

They are never going to let you drive to their vault for anything. It's not like going to a safety deposit box back in the day

[ssbledsoe]

Originally Posted by rnocards

That's the problem with a company getting way too big and not hiring enough staff to handle the load. I'm thinking of sending some of my stuff to the vault, but I might just wait a while.

What I really want to see, actually, is another vault built on the west coast (Southern California). I don't want to send my stuff all the way to the east coast vault. I want it to be nearby, so that I can drive to it, if necessary. Maybe a second major vault like that would split the load and speed up the handling time.

The "west coast vault" would not be built in California. Most likely Oregon; for reasons I think all can figure out.

[MavsRChamps]

Originally Posted by ssbledsoe

Shipping shows arrived 12/10 (2 boxes with 50 items total)

This morning, everything in the order goes from "To Vault" to "Send to Vault"

Again, zero transparency where things are in the process

Just really exhausting with how opaque and erratic things are. It takes WEEKS to get any sort of response. I called the general PSA Help Number and was told there is no way to actually speak to a human with the PSA Vault; you can only email vault@collectors.com - which they responded to my email almost an entire month later and the problem had already resolved...a complete waste of time

Agreed. The customer service is mind numbing terrible for such a large company. I was going to send cards to vault since in theory it’s convenient to have PSA list some, but the lack of communication is too big of a turnoff to me. It also hurts PSA sales from their eBay store imo. Originally, I was much more likely to bid on PSA’s listings due to convenience of keeping it in vault and saving on shipping now not so much. I think there’s countless others who go a step further and just ignore PSA’s listings on eBay.

[ssbledsoe]

Originally Posted by MavsRChamps

Agreed. The customer service is mind numbing terrible for such a large company. I was going to send cards to vault since in theory it’s convenient to have PSA list some, but the lack of communication is too big of a turnoff to me. It also hurts PSA sales from their eBay store imo. Originally, I was much more likely to bid on PSA’s listings due to convenience of keeping it in vault and saving on shipping now not so much. I think there’s countless others who go a step further and just ignore PSA’s listings on eBay.

It's really wild to me that PSA is good with cards getting delivered and then black holed for weeks. I mean, I've got low 4 figures of cards that show delivered by USPS and I can't get a simply, "yeah, we've got your cards, but we're super behind due to reason X, but your cards are in process"

I won't be shocked when the cards that were delivered 12/10 show up online before my vault email gets a response.

The Vault is a great idea. The execution is brutally awful.

[hammertime]

Originally Posted by ssbledsoe

It's really wild to me that PSA is good with cards getting delivered and then black holed for weeks. I mean, I've got low 4 figures of cards that show delivered by USPS and I can't get a simply, "yeah, we've got your cards, but we're super behind due to reason X, but your cards are in process"

I won't be shocked when the cards that were delivered 12/10 show up online before my vault email gets a response.

The Vault is a great idea. The execution is brutally awful.

If they can scan an incoming grading submission and have it show up in the app pretty much immediately, there is zero reason they can't do the same with items in the vault. It's almost like they're somehow entering them manually, I really don't understand WTF they're doing. The fact that they don't publicly address it and say "hey we're really backed up" is insane. When I finally heard back from someone I was told the vault is run as a completely different business from the grading side of things, which makes me think they're horribly understaffed and no one is really keeping an eye on what's going on there.

[ksemmel]

Has anyone sent something to the vault recently that can say how long it took them to log it in once tracking shows delivered?

[ssbledsoe]

Originally Posted by ksemmel

Has anyone sent something to the vault recently that can say how long it took them to log it in once tracking shows delivered?

My order previous to this one:
Delivered 11/3
In account 11/15

What a difference a month makes

[messier2]

I dropped off around 70 cards to PSA about 3.5 weeks ago and they said that it will be a long wait, and to not expecting anything till January at the earliest.

To my surprise, today they started entering them in. Got an email for 5 cards, then another email for 2 cares, then another email for 5 cards, and the last one for 3 cards and the email stopped.

Glad they started inputting them earlier, but I guess there is a "cap" of 15 per day per account?

[Oriole Way]

Originally Posted by ksemmel

Has anyone sent something to the vault recently that can say how long it took them to log it in once tracking shows delivered?

I've been sending cards to the PSA Vault pretty consistently for over 3 months straight. Ever since I realized some of their offers on random cards were crazy high.

The most recent packages I've shipped to them have been hitting "To The Vault" status roughly 2-3 weeks after the packages were delivered. Then roughly 1-2 more weeks until they are fully vaulted. Some random cards can be faster or slower.

I submitted a few dozen cards to PSA at the Philly show (Dec 10 weekend) and they got inputted into their system faster than packages I shipped them roughly around the same time. I'd say maybe a week faster.

PSA is just completely inept on so many levels. But with that said, a vast majority of the cards that I've sold through their vault are cards that I never would have sold for that amount of net cash in the same timeframe. And for the cards that I send in and offers disappear or offers go down drastically, I'll just list them for sale on eBay or just let them sit. When I realized they started slowing down to a crawl, I've simply come to terms with the fact some/most offers will not still be there by the time they are fully processed. And I avoid sending any cards that I don't want to get stuck there for multiple months.

In the end, the PSA vault been a huge win for me - especially since a majority of my inventory is baseball. To increase my cashflow during baseball offseason so significantly (roughly $11k in net sales) has been massive. However, as a paying customer (paying PSA for grading, paying PSA Vault to withdraw cards or paying selling fees when selling through eBay, etc.), their delays and piss poor customer service are infuriating. That's why I'll continue to call them out in hopes they drastically improve their business practices. And why I encourage people to grade with CGC or buy CGC slabs (and why I do both those things myself in addition to PSA).

CGC has superior slabs, consistent grading, and much faster turnaround times. They have the capability to increase their market share just like SGC did during the Covid Backlog. To state the obvious, competition always benefits the consumer. I hope CGC continues to grow and succeed.

[rnocards]

Originally Posted by ssbledsoe

The Vault is a great idea. The execution is brutally awful.

That's why I feel like maybe they need to have more than one vault, spread them out around the country, and staff them locally.

So, one on the west coast (maybe CA or OR), one in the middle (IL or TX), and maybe another one in the east (FL) besides the one in Delaware.

It seems to make sense to me to at least have one in SoCal near Santa Ana, their headquarters. And perhaps one in the middle near Beckett.

[rnocards]

Originally Posted by TheOneRingKing

They are never going to let you drive to their vault for anything. It's not like going to a safety deposit box back in the day

That's the thing... I feel like PSA can drastically change their image and become the most consumer-friendly grading company in the world if they can just do things that go above and beyond a normal profit-driven business model.

I mean, this is what I would like to see happen: I mail my items to the vault ahead of time, then at some point I decide to take a vacation and drive to the vault, present my ID to the front desk and automatically be recognized as a valuable customer member of PSA. The friendly front staff then take me down to the their vault, and show me my valuable PSA collectibles, like a show and tell, and how they care for my items. Is that too much to ask?!!!

[ssbledsoe]

Originally Posted by messier2

I dropped off around 70 cards to PSA about 3.5 weeks ago and they said that it will be a long wait, and to not expecting anything till January at the earliest.

To my surprise, today they started entering them in. Got an email for 5 cards, then another email for 2 cares, then another email for 5 cards, and the last one for 3 cards and the email stopped.

Glad they started inputting them earlier, but I guess there is a "cap" of 15 per day per account?

This is wild if true...

Originally Posted by Oriole Way

I've been sending cards to the PSA Vault pretty consistently for over 3 months straight. Ever since I realized some of their offers on random cards were crazy high.

The most recent packages I've shipped to them have been hitting "To The Vault" status roughly 2-3 weeks after the packages were delivered. Then roughly 1-2 more weeks until they are fully vaulted. Some random cards can be faster or slower.

I submitted a few dozen cards to PSA at the Philly show (Dec 10 weekend) and they got inputted into their system faster than packages I shipped them roughly around the same time. I'd say maybe a week faster.

PSA is just completely inept on so many levels. But with that said, a vast majority of the cards that I've sold through their vault are cards that I never would have sold for that amount of net cash in the same timeframe. And for the cards that I send in and offers disappear or offers go down drastically, I'll just list them for sale on eBay or just let them sit. When I realized they started slowing down to a crawl, I've simply come to terms with the fact some/most offers will not still be there by the time they are fully processed. And I avoid sending any cards that I don't want to get stuck there for multiple months.

In the end, the PSA vault been a huge win for me - especially since a majority of my inventory is baseball. To increase my cashflow during baseball offseason so significantly (roughly $11k in net sales) has been massive. However, as a paying customer (paying PSA for grading, paying PSA Vault to withdraw cards or paying selling fees when selling through eBay, etc.), their delays and piss poor customer service are infuriating. That's why I'll continue to call them out in hopes they drastically improve their business practices. And why I encourage people to grade with CGC or buy CGC slabs (and why I do both those things myself in addition to PSA).

CGC has superior slabs, consistent grading, and much faster turnaround times. They have the capability to increase their market share just like SGC did during the Covid Backlog. To state the obvious, competition always benefits the consumer. I hope CGC continues to grow and succeed.

The whole process seems somewhat half baked. Yes, some offers were wildly out of line with what one could really expect to get for a card. However, this feels like a situation where someone decided to hit "run algo" on the computer and expected to print money; which, honestly, is what should happen with these virtual break products. However, it feels like the greed is too high and I'm guessing PSA is slaughtering its sheep (virtual break customers) instead of sheering them.

Originally Posted by rnocards

That's why I feel like maybe they need to have more than one vault, spread them out around the country, and staff them locally.

So, one on the west coast (maybe CA or OR), one in the middle (IL or TX), and maybe another one in the east (FL) besides the one in Delaware.

It seems to make sense to me to at least have one in SoCal near Santa Ana, their headquarters. And perhaps one in the middle near Beckett.

Between tax issues and hard fixed costs, I'm suspect that PSA could make more than 2 locations work. Even then, the fixed costs for the building and security alone would likely be too much. Every time you pop up a new location, you're adding on so much in hard fixed cost that it would need to be cheaper to build a new building and security than expand the Delaware location.

Originally Posted by rnocards

That's the thing... I feel like PSA can drastically change their image and become the most consumer-friendly grading company in the world if they can just do things that go above and beyond a normal profit-driven business model.

I mean, this is what I would like to see happen: I mail my items to the vault ahead of time, then at some point I decide to take a vacation and drive to the vault, present my ID to the front desk and automatically be recognized as a valuable customer member of PSA. The friendly front staff then take me down to the their vault, and show me my valuable PSA collectibles, like a show and tell, and how they care for my items. Is that too much to ask?!!!

As a part of a publicly funded company, I automatically assume that costs will be optimized for the shareholder over the customer - ie, things will continue to get worse, not get better.

[messier2]

Originally Posted by messier2

I dropped off around 70 cards to PSA about 3.5 weeks ago and they said that it will be a long wait, and to not expecting anything till January at the earliest.

To my surprise, today they started entering them in. Got an email for 5 cards, then another email for 2 cares, then another email for 5 cards, and the last one for 3 cards and the email stopped.

Glad they started inputting them earlier, but I guess there is a "cap" of 15 per day per account?

Still waiting for the rest to be uploaded...crickets so far...

[ksemmel]

After almost a month of PSA received my items, they finally hit my vault. 8 cards, with 5 of them being the same card. Received offers on 4 of the 8, with 3/5 of the same card getting an offer.

When i sent these out, all cards had offers, and oddly enough, a Michael Penix RC went up about $8 on the offer.

There is no rhyme or reason why PSA is doing the offers this way but whatever

[BoSoxFan1999]

Originally Posted by BoSoxFan1999

Going on 2 weeks since cards I shipped to PSA Vault and no updates as to their current status.

PSA finally started vaulting my cards, with 1 being vaulted on Friday, and the other 2 being vaulted yesterday. So nearly a month after my package was delivered to them, they made it into my PSA Vault account.

[messier2]

10 more in today so far…

[messier2]

They are inputting my cards as we speak. 69/72 are in currently. Just 3 more and I'm good.

I dropped off on 12/10 so about a month with days off for the holidays. Not bad!

[rnocards]

Originally Posted by messier2

They are inputting my cards as we speak. 69/72 are in currently. Just 3 more and I'm good.

I dropped off on 12/10 so about a month with days off for the holidays. Not bad!

One month, I suppose is not bad, but I wish they would have a checklist that keeps you updated... like Arrived, Processing, Cataloging, Listed. And approximate times between each step. Simple stuff like this keep the collector base motivated to use the Vault, because it takes the anxiousness of not knowing what is happening out of the equation.

[messier2]

Originally Posted by rnocards

One month, I suppose is not bad, but I wish they would have a checklist that keeps you updated... like Arrived, Processing, Cataloging, Listed. And approximate times between each step. Simple stuff like this keep the collector base motivated to use the Vault, because it takes the anxiousness of not knowing what is happening out of the equation.

I hear ya. I agree, but I feel like they are so backed up that they are just pumping them in as fast as they could (looks like OT pay has kicked in today).

2 more! Let's go vault!