Running PSA Order Tracker

[KGD54]

Originally Posted by KGD54

My order from JULY has been "completed" since Dec 8th, when I was upcharged, yet it has still not shipped. I called last week and was told to wait 5-7 business days for shipping, called on business day 8 and told it would be a few days. Called yesterday and was told it should be soon, last night the vault portion was "shipped" however the majority is PC and shipping to me. Called today and was told "call us back Monday if you don't get anything tomorrow". Not sure what else I can do other than call daily, which was what the customer service reps today told me to do, when i suggested waiting until Monday was not an acceptable answer for an order that is over a month past the estimated completion date.
FYI PSA is open tomorrow then closed until Monday.

Hoping I made some traction. I tweeted at Nat Turner and he responded and asked for my order number. I responded but have not received a follow up from Nat.
I did get an email back from customer service, basically saying that shipping will get to it when they get to it, there's nothing else they can do.

[uminnesota]

My Order this morning, my receipt 12/24.

Hello,

You sent me confirmation stating this would be processed on 12/30/2025, however the charge was made early on 12/24/2025 without my authorization.

I did not agree to start the membership prior to 12/30/2025, and I am not proceeding with the PSA membership under these circumstances.

Please cancel the membership and issue a full refund immediately.

Thank you,
Michael



Heads Up



Michael, time flies when you’re riding high in Collectors Club.
Let’s run it back.

Your annual Premium membership is set to auto-renew on 12/30/2025, at which point $199 + any applicable taxes will be charged to the card on file.

No action is needed to continue enjoying these members-only perks:

Card Ladder Pro tools and insights from the hobby’s #1 database.
Grading Specials for cards, categories, eras, and quick turnarounds.
Service Levels that unlock PSA’s lowest pricing.
PSA Magazine featuring spotlights, trends, and rare cover parallels

To cancel or modify your membership before it renews, follow the link.

If you choose to cancel, your Club privileges will expire on 12/30/2025.

Issues, comments, questions?

Please send a request to the support team at psacard.com/support.

Cheers to another year of collecting at the top.

[EliteSports7]

Originally Posted by Oldnavy788

I was just wondering if they were open tomorrow, as I have a one card order in assembly that the estimated completion time is January 2nd. Hoping it is done on time so thank you for that info.

I also have a 4 card Value order that arrived Oct 16th, and just went into R&ID today.

Yes PSA is open today. They are closed the 25th and 26th, also closed Jan 1.

[Boostedwrx]

@uminnesota

I looked at mine, which expires on the 30th. It looks like they take payment 3 days before it expires (which would be the 27th for me) :/

[uminnesota]

Mine is for 12/30/25 and guess what they did to me just now.

Hello Michael,

Thank you for reaching out to PSA Customer Care. My name is Hailey and I'll be happy to help with this inquiry.

I understand that sometimes circumstances change or the benefits no longer align with your needs, and I'm saddened to hear that you are requesting a refund for your Collectors Club Membership. Regrettably, we are not able to accommodate any refund requests as the membership is advertised as non-refundable in the Collectors Club terms.

If you would like to opt out of the auto-renew for the next cycle, you can do so by logging into your account, going to “PSA Membership,” and clicking “Manage.” There, you will be able to stop your subscription from renewing further. If you’re unable to do so at this time, you will receive a renewal notice 30 days prior to your renewal charge via email.

We understand that this is not the outcome you were hoping for, and I apologize for any inconvenience this may have caused.

If there is anything else we can assist you with or if you have any further questions, please let us know.

Sincerely,




Hailey
Customer Care Representative
PSAcard.com



Hi Hailey,

Thank you for your response.

I want to be very clear about the issue here, because this is not a simple “change of mind” or refund request.

My membership renewal date is 12/30/25, and I have written confirmation from PSA stating that date. Despite that, PSA charged my account today, 12/24/25, without authorization and before the stated renewal date.

This charge occurred prior to the renewal date you provided, which means I did not consent to this transaction at this time. Whether or not the membership is generally non-refundable does not override the fact that the charge was processed early and without authorization.

Because of that, I am requesting that this charge be reversed immediately.

If this cannot be resolved at the Customer Care level, please escalate this matter to a supervisor or billing specialist who can address unauthorized or premature charges.

I appreciate your help and look forward to a prompt resolution.

Thank you,
Michael

Originally Posted by Boostedwrx

@uminnesota

I looked at mine, which expires on the 30th. It looks like they take payment 3 days before it expires (which would be the 27th for me) :/

[The_Reverend]

Originally Posted by uminnesota

Mine is for 12/30/25 and guess what they did to me just now.

Hello Michael,

Thank you for reaching out to PSA Customer Care. My name is Hailey and I'll be happy to help with this inquiry.

I understand that sometimes circumstances change or the benefits no longer align with your needs, and I'm saddened to hear that you are requesting a refund for your Collectors Club Membership. Regrettably, we are not able to accommodate any refund requests as the membership is advertised as non-refundable in the Collectors Club terms.

If you would like to opt out of the auto-renew for the next cycle, you can do so by logging into your account, going to “PSA Membership,” and clicking “Manage.” There, you will be able to stop your subscription from renewing further. If you’re unable to do so at this time, you will receive a renewal notice 30 days prior to your renewal charge via email.

We understand that this is not the outcome you were hoping for, and I apologize for any inconvenience this may have caused.

If there is anything else we can assist you with or if you have any further questions, please let us know.

Sincerely,




Hailey
Customer Care Representative
PSAcard.com



Hi Hailey,

Thank you for your response.

I want to be very clear about the issue here, because this is not a simple “change of mind” or refund request.

My membership renewal date is 12/30/25, and I have written confirmation from PSA stating that date. Despite that, PSA charged my account today, 12/24/25, without authorization and before the stated renewal date.

This charge occurred prior to the renewal date you provided, which means I did not consent to this transaction at this time. Whether or not the membership is generally non-refundable does not override the fact that the charge was processed early and without authorization.

Because of that, I am requesting that this charge be reversed immediately.

If this cannot be resolved at the Customer Care level, please escalate this matter to a supervisor or billing specialist who can address unauthorized or premature charges.

I appreciate your help and look forward to a prompt resolution.

Thank you,
Michael

Wow! This company is something else. Directly on my CGC account there is a cancel membership link. I guess they charge you early, to make it more difficult for customers to cancel. How is this the number one company in the industry? Oh yeah! ROI!

[tmcards]

Originally Posted by tmcards

Value (1980-Present) - 21 cards
Order arrived: 9/24/25
Order Prep: 11/12/25
Research & ID: 11/12/25
Grading: 12/02/25
Assembly: 12/08/25
QA Checks: 12/12/25
Grades Ready: 12/22/25
Shipped: 12/23/25
Delivered: 12/24/25

Value (1980-Present) - 14 cards
Order arrived: 11/03/25
Order Prep: 11/18/25
Research & ID:
Grading: 11/20/25
Assembly: 12/01/25

Two of the slabs in my order arrived with cracks in them. I noticed the box was slightly damaged in the upper left corner, which was where the damaged slabs were located. Dunno if PSA damaged it when they were placing the slabs in the box, or if it was damaged while in transit. The images PSA provided showed no damage. In any case, I'll have to send them back for the reholder service

[thenightman]

Originally Posted by thenightman

Type: Value Bulk 1980+
# of cards: 24
Estimated Completion Date: 1/12/2026
Delivered: 10/1/2025
Order Prep: 10/4/2025
Research & ID: 10/8/2025
Grading: 10/28/2025
Assembly: 10/31/2025
Green Check Assembly: 12/23/2025
QA Checks: 12/23/2025
Grades Ready:
Shipped:
Delivered:

I was really hoping grades would pop today but no such luck.

[KGD54]

Originally Posted by KGD54

Hoping I made some traction. I tweeted at Nat Turner and he responded and asked for my order number. I responded but have not received a follow up from Nat.
I did get an email back from customer service, basically saying that shipping will get to it when they get to it, there's nothing else they can do.

I got an email from customer support, whom I had been emailing trying to get my order shipped back. They emailed saying they were alerted early this morning that the order would be shipped out today and they would be emailing me the tracking number when it was ready. I am assuming Nat made a call and took care of it, which I appreciate.
Although this was a frustrating situation as my completion date was over a month ago, I am glad that Nat was able to get it wrapped up. I am appreciative of Nat for helping get this done.

[RS1313]

Does anyone know the support email or phone number? I looked and keep getting dead ends.

I submitted a total of four orders at a show drop-off in Chicago on November 23rd across different service levels. Two of those orders were entered into the system and marked as “Received” on December 3rd. However, the remaining two orders have not yet been marked as received. Trying to find out the status of these and how much longer it takes just to have it entered as received.

Has this happened to anyone else?

[EliteSports7]

Originally Posted by RS1313

Does anyone know the support email or phone number? I looked and keep getting dead ends.

I submitted a total of four orders at a show drop-off in Chicago on November 23rd across different service levels. Two of those orders were entered into the system and marked as “Received” on December 3rd. However, the remaining two orders have not yet been marked as received. Trying to find out the status of these and how much longer it takes just to have it entered as received.

Has this happened to anyone else?

1-800-325-1121. PSA is closed today.

[MIDNITE Z]

Originally Posted by RS1313

Does anyone know the support email or phone number? I looked and keep getting dead ends.

I submitted a total of four orders at a show drop-off in Chicago on November 23rd across different service levels. Two of those orders were entered into the system and marked as “Received” on December 3rd. However, the remaining two orders have not yet been marked as received. Trying to find out the status of these and how much longer it takes just to have it entered as received.

Has this happened to anyone else?

I have the same problem...I dropped off 3 orders....2 of them were entered into the system (I called customer service on Dec 24th and the lady I spoke with said it takes 6 weeks for the order to show received. She said my order should be in the system in 2 weeks

[Perfect JF]

Submission #03 with Group submitter
Order Type: Dual Service
# of cards: 1
Est. date : 01/12/2026
Order shipped: 08/08/2025
Order received per PSA: 08/22/2025
Entered Research & ID: 09/24/2025
Grading:
Assembly:
QA Check :
Complete :

Submission #04 with Group submitter
Order Type: Value Bulk
# of cards: 1
Est. date : 01/27/2026
Order shipped: 09/06/2025
Order received per PSA: 10/02/2025
Entered Research & ID: 10/22/2025
Grading: 11/19/2025
Assembly: 12/26/2025
QA Check :
Complete

Submission #05 with Group submitter
Order Type: Value Bulk
# of cards: 7
Est. date :
Order shipped: 10/10/2025
Order received per PSA:
Entered Research & ID:
Grading:
Assembly:
QA Check :
Complete :

Submission #05 with Group submitter
Order Type: Dual Service
# of cards: 1
Est. date :
Order shipped: 10/10/2025
Order received per PSA:
Entered Research & ID:
Grading:
Assembly:
QA Check :
Complete :

[DKsportscardsWI]

Type: Value Bulk 1980+
# of cards: 47
Estimated Completion Date: 2/19
Delivered: 9/20
Arrived: 9/22
Order Prep: 11/14
Grading: 11/19*
*There was an error on the order entry; reported the error 11/19
Assembly: 12/15. error fixed on 12/16
QA Checks:
Grades Released:
Shipped:

Type: Express
# of cards: 1
Estimated Completion Date: 12/12
Delivered: 11/24
Arrived: 11/24
Order Prep: 11/26
Grading: 11/26
Assembly: 12/11
QA Checks: 12/12
Grades Released: 12/19
Shipped: 12/23


Type: Value Max
# of cards: 6
Estimated Completion Date: 12/29
Delivered: 11/24
Arrived: 11/24
Order Prep: 11/26
Grading: 11/26
Assembly:
QA Checks:
Grades Released:
Shipped:


Type: Value 1980+
# of cards: 16
Estimated Completion Date: 3/17
Delivered: 11/24
Arrived: 11/24
Order Prep: 12/10
Grading: 12/16
Assembly: 12/23
QA Checks:
Grades Released:
Shipped:

[gowizards0]

psa website/app down for anybody else?

[Oldnavy788]

Yep, been down all morning for me on both.

[DKsportscardsWI]

the collection and vault have been working for me, but the orders section on website and app are down

[prznexhibit]

Isn’t the PSA pop report the perfect use case for blockchain? An entire industry’s financial data lies within the PSA internal private ledger and it creates a huge risk as a single point of failure.

The entire pop report should be moved over to a transparent, public blockchain. This move alone would do wonders for the trading card market across the board.

[lisu]

Type: Value Bulk 1980+
# of cards: 47
Estimated Completion Date:
Delivered: 9/16/2025
Order Prep: 10/16/2025
Grading: 11/3/2025
Assembly: 12/3/2025
QA Check: 12/12/2025

Type: Value Bulk
# of cards: 26
Estimated Completion Date: 1/19/2026
Delivered: 10/7/2025
Order Prep: 10/14/2025
Grading: 10/30/2025
Assembly: 11/21/2025
QA Check: 12/16/2025
Grades Ready: 12/18/2025
Shipped: 12/26/2025
Delivered: 12/29/2025


Type: Value Bulk
# of cards: 23
Estimated Completion Date: 1/20/2026
Delivered: 10/7/2025
Order Prep: 10/14/2025
Grading: 10/29/2025
Assembly: 11/18/2025
QA Check: 12/3/2025

Type: Value Bulk
# of cards: 45
Estimated Completion Date: 2/11/2026
Delivered: 10/27/2025
Order Prep: 11/6/2025
Grading: 11/12/2025
Assembly: 12/6/2025
QA Checks: 12/10/2025
Grades ready: 12/22/2025
Shipped: 12/26/2025
Delivered: 12/29/2025

Type: Value Bulk
# of cards: 37
Estimated Completion Date: 4/27/2026
Delivered: 11/25/2025
Order Prep: 12/10/2025

2 orders in QA check now. Hoping those pop soon.

[f2tornado]

Website and app useless today. I did receive an email at 6:45am (Someone was up early) that an 80 card order was received. I believe that means it's in the grading stage now. The package received email came on 11/14.

Have one stuck in QA for almost couple weeks now. Could pop at any time.

[thenightman]

App and website have been spotty going back to last week.

[rroboo]

Trading Card Game (TCG) and Non-Sports Bulk
# of cards: 20
Delivered: 10/14
Arrived: 10/28
Order Prep:
Grading:
Assembly:
QA Checks:
Grades Released:
Shipped:



Is this standard for TCG?

[SaveMeTheGum]

Originally Posted by rroboo

Trading Card Game (TCG) and Non-Sports Bulk
# of cards: 20
Delivered: 10/14
Arrived: 10/28
Order Prep:
Grading:
Assembly:
QA Checks:
Grades Released:
Shipped:



Is this standard for TCG?

No, it's standard for PSA. I have a TCG bulk order that arrived 10/1 that's now in QA Checks. It's all a crap shoot.

[ItCouldBe]

Anyone also see a disconnect between the mobile app status and the website status? My mobile app shows my orders in order prep, but the website still shows Order arrived. Which would you believe? I do have estimated dates in May listed on the website.

[EliteSports7]

Originally Posted by ItCouldBe

Anyone also see a disconnect between the mobile app status and the website status? My mobile app shows my orders in order prep, but the website still shows Order arrived. Which would you believe? I do have estimated dates in May listed on the website.

Always go by the website.