New BGS turnaround time tracker

[Kryten22]

Originally Posted by baseballguy350

Hoping for someone here.

Phone calls, emails, twitter support - all have been ignored so far.

I’ve not hand any kind of issue on the phone when holding for someone 972 665-6032. Emails yes I’ve had issues. Try calling again and holding on the line.

[swerve]

Originally Posted by swerve

Cards delivered yesterday. Received confirmation today, clock starts on Monday.

Invoiced and charged today.

[jrinne17]

My base order was received on 9/1 and should be back in my hands tomorrow 11/20. Roughly around 60 days to get this order back.

[Archangel1775]

Beckett has an opening to once again take back market share from PSA......

[Boostedwrx]

Originally Posted by Archangel1775

Beckett has an opening to once again take back market share from PSA......

.. and they stop accepting new submissions?

[oddstuff]

Please Beckett ownership...puts some dollars into your company. Focus on your core business...cards grading first...get orders in and out faster while keeping quality...spend some dollars into your customer service. Get back to being the clear #2.

[baseballguy350]

Originally Posted by Kryten22

I’ve not hand any kind of issue on the phone when holding for someone 972 665-6032. Emails yes I’ve had issues. Try calling again and holding on the line.

Rings

Thank you for calling Beckett Grading Services. Please hold for the next available agent.

Rings for 10 seconds.

Due to high call volumes, our team is currently unavailable to take your call but your inquiry is important to us. If you’d like to continue to hold for the next available agent, please stay on the line. If you’d like to request a call back, press star now.

Rings for 10 seconds.

Above message repeats.

Rings for 10 seconds.

Above message repeats again.

Rings for 10 seconds.

All of our agents are currently assisting other customers. Please try your call again later or visit Beckett.com/contact to send us a message. We sincerely apologize for the inconvenience and thank you for your patience. Have a great day. Goodbye.

Disconnects at 2 minutes 8 seconds.

I go through the phone process for about 5 or 6 times. No one picks up. The last time I press star. I have pressed star once daily and haven’t received a call back. I have sent emails.

Does anyone have a contact at BGS I can reach out to?

[Ay Kay Bee]

Submitted through a group sub on July 16. Grades populated in the pop report by mid-August. Beckett still hasn’t sent the cards back. Supply chain issue for slab materials? Taking more than 3 months to encapsulate a card seems odd.

[baseballguy350]

Originally Posted by Ay Kay Bee

Submitted through a group sub on July 16. Grades populated in the pop report by mid-August. Beckett still hasn’t sent the cards back. Supply chain issue for slab materials? Taking more than 3 months to encapsulate a card seems odd.

Not bad. Mine popped and went to labels May 13th and I haven’t heard anything since.

[Kryten22]

BGS Standard order 20 to 25 Business Days 6 cards

Shipped with Fed Ex: 06/21/25
Delivered per Fed Ex: 06/26/25
Order received email: 06/27/25 Turnaround Time starts 06/30/2025
Order Invoice Email/Card Charged: 07/08/25
Order Verification Email: 07/10/2025
Grading complete email: 10/08/2025
Shipped Email from FedEx: 10/10/25
Arrived: 10/12/2025 5 cards

1 card switched to BAS
Grading completed email: 11/17/2025
Shipped email from Fed/Ex: 11/19/2025

[Kryten22]

BGS Order Standard 20 to 25 Business Days
Number of cards 1

Shipped with Fed Ex: 11/15/2025
Order delivered per Fed Ex: 11/20/2025
Received email: 11/20/2025

[RKH916]

My express order has been stuck at the airport for 2 days without a scan and hasn't left the country yet

Beckett has also apparently asked for a pause on group submissions due to being too far behind

[Kryten22]

BGS Standard order 20 to 25 Business Days 6 cards

Shipped with Fed Ex: 06/21/25
Delivered per Fed Ex: 06/26/25
Order received email: 06/27/25 Turnaround Time starts 06/30/2025
Order Invoice Email/Card Charged: 07/08/25
Order Verification Email: 07/10/2025
Grading complete email: 10/08/2025
Shipped Email from FedEx: 10/10/25
Arrived: 10/12/2025 5 cards

1 card switched to BAS
Grading completed email: 11/17/2025
Shipped email from Fed/Ex: 11/19/2025
Arrived: 11/22/2025

Glad this order is done

[Kryten22]

BGS Order Standard 20 to 25 Business Days
Number of cards 1

Shipped with Fed Ex: 11/15/2025
Order delivered per Fed Ex: 11/20/2025
Received email: 11/20/2025
Card charged: 11/21/2025
Order invoice email: 11/24/2025

[Kryten22]

Originally Posted by Boostedwrx

.. and they stop accepting new submissions?

They stopped accepting group submissions so you can’t go to your card shop and submit underneath them at the moment. All the companies are falling behind a bit and I think this is a proactive measure to prevent the backup that happened underneath Covid.

You can still submit individually yourself. Honestly that is the safest method you don’t know if your submitter might switch out a great card with an inferior condition card in a group submission.

[Dreamy]

Get grades yet for base sub?

Originally Posted by RKH916

Base order 45 day turnaround
32 cards (from Australia)

Delivered via Fedex:
Marked As Received:
Invoiced:
Graded:
Shipped:

Last order of 12 cards took 53 days but I was otherwise very happy with the service. Will be interesting to contrast to some of the other experiences here lately

Package just arrived in LA so not delivered yet

[Snowcat]

Submitting cards yourself is a great practice. It lowers the amount of repeat nonsensical submissions, it encourages you to learn how to properly pre-screen your cards, it saves you money in the end (reduced low-to-no-return card submissions), and it prevents some shady group submitter from intentionally or unintentionally swapping/mixing up your submitted cards within a submission (yes, this unfortunately happens).

New release modern base rookies don't need to be graded. If you feel strongly about the trajectory of a player, protect the card and see what happens over a few years. Most people weren't rushing out Mahomes base back in 2017.

[RKH916]

Originally Posted by Dreamy

Get grades yet for base sub?

Nope. Still waiting.

My Express parcel is also still sitting at the local airport waiting to be returned too due to a clerical error from my post office, which means i'll be highly unlikely to get it back by Christmas now, rendering the express service moot



EDIT: Grades just popped on the 32 card base order.

Base order 45 day turnaround
32 cards (from Australia)

Delivered via Fedex: 09/11 (Day Zero)
Marked As Received: 09/12 (+1 business day)
Invoiced: 09/26 (+12 business days)
Verified/Job ID: 11/03/25 (+38 business days)
Graded: 11/26/25 (+54 business days)
Shipped:

Current status: Graded

Not checking the grades yet as I prefer to do a blind reveal when they arrive and compare them to my pre-grade.

[Kryten22]

Originally Posted by RKH916

Nope. Still waiting.

My Express parcel is also still sitting at the local airport waiting to be returned too due to a clerical error from my post office, which means i'll be highly unlikely to get it back by Christmas now, rendering the express service moot



EDIT: Grades just popped on the 32 card base order.



Not checking the grades yet as I prefer to do a blind reveal when they arrive and compare them to my pre-grade.

Business days for Beckett start the day after they mark received on your order. Not the day the delivery service delivers it.

[Kryten22]

BGS Order Base 45+ Business Days
Number of cards 11

Shipped with Fed Ex: 10/31/2025
Delivered per Fed Ex to BGS: 11/04/2025
Order Received Email: 11/05/2025
Order Invoiced Email: 11/06/2025
Card charged 11/07/2025
Verification Complete Email: 11/26/2025

They seem to be getting to the verified point faster than what they have been for basic.

[TheJrako]

Originally Posted by Kryten22

BGS Standard order 20 to 25 Business Days 6 cards

Shipped with Fed Ex: 06/21/25
Delivered per Fed Ex: 06/26/25
Order received email: 06/27/25 Turnaround Time starts 06/30/2025
Order Invoice Email/Card Charged: 07/08/25
Order Verification Email: 07/10/2025
Grading complete email: 10/08/2025
Shipped Email from FedEx: 10/10/25
Arrived: 10/12/2025 5 cards

1 card switched to BAS
Grading completed email: 11/17/2025
Shipped email from Fed/Ex: 11/19/2025
Arrived: 11/22/2025

Glad this order is done

You waited 3 months for them to grade it from the order verification email?

[RKH916]

Originally Posted by TheJrako

You waited 3 months for them to grade it from the order verification email?

Interesting first post.

Yes, turnaround times are slow right now across all graders. Beckett is specifically backed up and has currently cancelled group submissions until the backlog clears. Kryten also had an issue with that order with a card being swapped to Authentication Service which was likely why it was so much slower



Express parcel finally got returned today so I'll be doing a new label and sending off again

[Kryten22]

Originally Posted by RKH916

Interesting first post.

Yes, turnaround times are slow right now across all graders. Beckett is specifically backed up and has currently cancelled group submissions until the backlog clears. Kryten also had an issue with that order with a card being swapped to Authentication Service which was likely why it was so much slower



Express parcel finally got returned today so I'll be doing a new label and sending off again

They sent me an email in early July which I responded to how I wanted to handle the situation they replied back saying they got it will make the change on their end. Then the person never did who sent the email so after multiple emails about 5 of the cards and no response I called in after getting a phone number they want to keep hidden. The person looked into it I think this was early September and said they made the changes themselves. Call back a week later spoke to another representative changes were not made they personally made the changes while I was on the line and that same person sent me an apology email later that day.

So the first part of the order minus the days it took me to respond should have been done around a week after the National at most. The switched card should’ve been done end of September at worse.

All I can advise people just make sure the card is something they can grade through BGS and doesn’t have to go through BAS. A Production Proof auto on a card for Leaf has to go through BAS even though it is an auto card they produced and an auto on regular leaf card can go through BGS as long as it is one Leaf backs as one of their auto cards. Learned my lesson.

I didn’t realize that and thought it was fine and responsible for part of the delay on that order and accept that responsibility. That said from the moment I first responded and got a response back they said they handled the rest of the delay is on their team from about July on.

My two orders since then have been moving through smoothly. Waiting on the card verification on my standard order for 1 card, but my 11 card order every card was verified.

[TheJrako]

Originally Posted by RKH916

Interesting first post.

Yes, turnaround times are slow right now across all graders. Beckett is specifically backed up and has currently cancelled group submissions until the backlog clears. Kryten also had an issue with that order with a card being swapped to Authentication Service which was likely why it was so much slower



Express parcel finally got returned today so I'll be doing a new label and sending off again

I see, darn. Yeah I just signed up for this forum for this specific thread haha. I just sent out a single card to BGS with 20-25 days that was received on Nov 20th so was curious on actual experiences. Am now adjusting expectations to well after the holidays. Thanks for clarifying Krysten's situation!

[TheJrako]

20-25 Days Standard
Number of Cards: 1

Shipped: Nov 18th
Arrived: Nov 20th
Received: Nov 20th, Turnaround starts Nov 21st
Invoiced : Nov 25th (3 biz days)
Graded:
Shipped:
Received: