Beckett not responding to CS Emails

[SleepyWill]

Submitted a fairly high end order on 8/22 which arrived and was notified of it being received on 8/25. However, there’s been no updates since, I’ve attempted to submit order update requests of their CS site but have had 0 responses back. I’ve even attempted to contact them via FB, LinkedIn, etc. and nothing.

I’ve paid for expedited service and starting to get worried that my order was stolen.

Anyone have any other way for me to contact someone at Beckett?

[Delta5]

Originally Posted by SleepyWill

Submitted a fairly high end order on 8/22 which arrived and was notified of it being received on 8/25. However, there’s been no updates since, I’ve attempted to submit order update requests of their CS site but have had 0 responses back. I’ve even attempted to contact them via FB, LinkedIn, etc. and nothing.

I’ve paid for expedited service and starting to get worried that my order was stolen.

Anyone have any other way for me to contact someone at Beckett?

Welcome to Beckett

[KPOD]

If they were a top-notch run company, they would not be in the predicament that they are.

[dribbler]

Originally Posted by SleepyWill

Submitted a fairly high end order on 8/22 which arrived and was notified of it being received on 8/25. However, there’s been no updates since, I’ve attempted to submit order update requests of their CS site but have had 0 responses back. I’ve even attempted to contact them via FB, LinkedIn, etc. and nothing.

I’ve paid for expedited service and starting to get worried that my order was stolen.

Anyone have any other way for me to contact someone at Beckett?

Welcome to Hell

[waytoomanycards]

If all else fails, you could try tweeting both to their Twitter account and @CardPurchaser. That second account will usually re-tweet stuff, and that will get attention. That's if you can't get a response privately.

[itsbaytime]

I would not recommend sending a card to BGS ever again. They are going to be done sooner than later and you will have to reconsider reholdering it and paying for it again.

[aggie4ever]

What updates are you expecting? Until they grade the cards, there isn't anything to update you about. It's only been 8 business days, it seems quite early to be freaking out about this order.

[gunboat82]

I posted this in another thread, but I think Beckett's lack of customer service is a significant problem that isn't limited to impatient customers.

I submitted a Babe Ruth postcard in-person to Beckett Authentication services at a card show in May. It was marked received on the BAS website on 6/4.

On 6/13, BAS charged me and mailed the postcard back to me with a generic rejection letter and no other explanation. I reached out to Mike Haburay, the Beckett rep who had taken my order at the card show. He told me that the item had been rejected in error and provided a FedEx return label:

Good News!


After further review, they realized it was failed in error, Please send it back so we can authenticate "Mock Duck” correctly-- I apologize on behalf of Beckett for this error.

I’d like to send you a FedEx return Label to help expedite this for you

If you could Please confirm your address for the return label

I returned the item to Beckett using the label. According to FedEx, someone at Beckett ("IRoxriguez?") signed for the package on 7/3. But unlike PSA and SGC, Beckett didn't acknowledge receipt. My order status hasn't changed and still shows that Beckett rejected the item on 6/13.

Later in July, I submitted a customer service inquiry through the Beckett website just to confirm the order was received and was being processed. I didn't even receive an automated response that my message was received, much less a substantive response.

On 8/7, I e-mailed Mike Haburay to see if he could confirm that Beckett had received the return. This time he didn't respond.

On 9/1, I emailed authentication@beckett.com with the same e-mail I had sent to Mike Haburay, explaining that I was still waiting for a response for my inquiry. This e-mail included my original BAS order number.

On 9/3, I received the following e-mail from authentication@beckett.com:

Hey there,


Thank you for reaching out to Beckett Customer Support!


I am sorry to hear about the trouble. Do you by chance either have the new submission ID, the tracking number, or an invoice ID? Please let me know!


Best wishes, Becca

I explained that I didn't have a new submission ID because Beckett had neither updated my order nor acknowledged receipt of the item. I provided the initial order number, invoice number, and FedEx tracking number.

That was five days ago, and I haven't heard back yet. It's been nearly 3.5 months since my original submission and 2.5 months since Beckett acknowledged an error and said it would expedite my order.

[BoSoxFan1999]

Originally Posted by itsbaytime

I would not recommend sending a card to BGS ever again. They are going to be done sooner than later and you will have to reconsider reholdering it and paying for it again.

After they F'ed up my Ohtani 50/50 relic auto slab (was scratched to hell), I sent it back to get reslabbed. I should feel fortunate I actually got my card back. Probably will never sub with Beckett again. Lol

[SleepyWill]

Originally Posted by aggie4ever

What updates are you expecting? Until they grade the cards, there isn't anything to update you about. It's only been 8 business days, it seems quite early to be freaking out about this order.

I paid for Priority grading, where it's been 2+ weeks now I'm not exactly getting the service that I paid for.

Prior to this, the last two cards that I sent in at this level had been received, logged, graded, and shipped back within 5 days.

[BoSoxFan1999]

Originally Posted by SleepyWill

I paid for Priority grading, where it's been 2+ weeks now I'm not exactly getting the service that I paid for.

Prior to this, the last two cards that I sent in at this level had been received, logged, graded, and shipped back within 5 days.

I don't think there's anything to worry about aside from Beckett's crappy customer service. How they receive fewer and fewer subs every month yet still can't stick to their timelines is beyond me.

[MJGOAT23]

Has anyone been able to hand deliver an order to their office in Plano? I have when it was in Dallas but that was years ago.

[MJGOAT23]

Originally Posted by MJGOAT23

Has anyone been able to hand deliver an order to their office in Plano? I have when it was in Dallas but that was years ago.

never mind i see that they have an option to book an appointment on their website.

[KPOD]

At least they haven't burned your cards (as far as you know)
https://www.elitefourum.com/t/bgs-be...ck-to-me/58372

[Snowcat]

That package was damaged during the automated sorting process. Not really "burn" damage. That's 100% on the carrier

[KPOD]

Originally Posted by Snowcat

That package was damaged during the automated sorting process. Not really "burn" damage. That's 100% on the carrier

I've never heard of something like that, especially with the paper printed order form in the package receiving burn damage. I'm not too familiar with sorting machines, can you explain how this would happen?