What would you expect/hope for in this situation?

[Bosoxfan5990]

Originally Posted by ksemmel

Circling back on the outcome:

When I left the restaurant, I was told they would contact me if they found the card and that the meal was on them. At 10:30 pm (5 hours after I left), they called me, said they found the card and asked if they could charge the card and gave me 25% off. The following day, I called at 12:29pm, and asked if I could speak to the manager. At 3:45pm, the manager called me back and said he needed an email from me giving approval that they could shop the card back to me. No apology, no anything other than the manager telling me what I needed to do for them to ship the card. When he was done talking, I explained that I was disappointed that he was charging me after they told me the meal was on them, and he refunded me the dinner on the spot.

Piss poor customer service.

[Boo]

Originally Posted by Bosoxfan5990

Piss poor customer service.

[Boo]

I surely would not be going back there again. I also wouldn't judge if someone in this case put them on social media blast.

[Blazed]

Originally Posted by ksemmel

Circling back on the outcome:

When I left the restaurant, I was told they would contact me if they found the card and that the meal was on them. At 10:30 pm (5 hours after I left), they called me, said they found the card and asked if they could charge the card and gave me 25% off. The following day, I called at 12:29pm, and asked if I could speak to the manager. At 3:45pm, the manager called me back and said he needed an email from me giving approval that they could shop the card back to me. No apology, no anything other than the manager telling me what I needed to do for them to ship the card. When he was done talking, I explained that I was disappointed that he was charging me after they told me the meal was on them, and he refunded me the dinner on the spot.

Context matters

Now that you added the rest of the story my position would change

After that interaction asking what other people would expect is wild

There's only one expectation at that point

[Birdman284]

Originally Posted by towerymt

I would have cancelled the card upon leaving without it.

To pay or not to pay the tab then comes later on, if/when they call with news of finding the card.

If it was a regular spot that I like, I'd pay, even offer to pay.

If it was a one & done stop, I wouldn't expect to be charged due to the inconvenience they caused.

This for sure - why would you not cancel the card as soon as its out of your hands?

[ksemmel]

Originally Posted by Birdman284

This for sure - why would you not cancel the card as soon as its out of your hands?

Because CCs are always forgiving if someone steals your card and charges it. I trusted it was a simple “lost” card and it would turn up. If it didn’t in a day or two, I would have paused it

[asujbl]

Originally Posted by Blazed

Context matters

Now that you added the rest of the story my position would change

After that interaction asking what other people would expect is wild

There's only one expectation at that point

This

What a 90 degree turn for no reason