Topps Damage Submission

[sandlotsportcards]

I typically don’t submit cards for replacement unless it’s of decent value and replacing makes sense from a selling standpoint. I recently sent in a Tyler Fitzgerald Heritage High Red Ink auto that had a corner that was damaged. Topps received it and updated it very quickly which I was surprised and pleased with. They also ruled within a few hours that it was not being replaced because they didn’t have any replacements. Have they gone away from even replacing items with something else when they don’t have the exact replacement? I sent in an item a year or so ago and they didn’t have any replacements exact replacement but they did send me a couple cards as a replacement. Just wondering if the process has changed or if I should try pushing back to get something.

[bub838]

Call them and push back, you don't have anything to lose.

[FTLFTL]

Push back. I had an autograph that was smudged (literally had the player's fingerprint - great QC there) and it was 3-4 years old when I bought the pack. They said no, and I said that their QC was the problem, so they sent back the card and a few packs of cards... which I accepted because that was the best I could do.

[winstead]

My son pulled a decent chase card auto from S1. Submitted Feb 15. Topps says it’s been received but still no further update. Wondering if this is a normal time frame?

[sandlotsportcards]

I received a response from Topps that the update was an error. I had a submission in the system that was not completed and submitted. They saw that one as well as the active one. They are supposedly working on the replacement I sent in.

[FTLFTL]

Originally Posted by winstead

My son pulled a decent chase card auto from S1. Submitted Feb 15. Topps says it’s been received but still no further update. Wondering if this is a normal time frame?

I've found 2-3 months is typical if it's not something straightforward.

[Funkster]

Originally Posted by FTLFTL

I've found 2-3 months is typical if it's not something straightforward.

I submitted two fairly valuable cards and they processed within weeks. I just submitted a mid level HFA and it’s been over a month.


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[auctionjmm]

I am doing my first ever as well this week, but its 500+ cards from Bowman University Chrome basketball that were absolutely mangled by what looks like a metal tool, including 19 of 22 Cooper Flaggs. The total market value of the package will be high and I am including a letter that I will accept other forms of replacement since I don't expect them to actually replace each and every card. I'm keeping BBB/chargeback in my back pocket for now and giving them the opportunity to make it right. I rarely complain but spending $2500 and having more than a quarter of the cards be this bad is not okay, so I'm hopeful they will agree with that.

[wilsonsingles]

i opened a case of 2024 topps heritage high and 175 base cards were crimped on the bottom.
will topps replace these?

[bub838]

Originally Posted by wilsonsingles

i opened a case of 2024 topps heritage high and 175 base cards were crimped on the bottom.
will topps replace these?

Yes. I sent in a similar size lot of 2024 Heritage Minis and they replaced each one.

[FTLFTL]

Originally Posted by bub838

Yes. I sent in a similar size lot of 2024 Heritage Minis and they replaced each one.

I've heard of this too from a friend. They print so many extras, and it's my understanding that they either destroy them or get them signed to put in future sets. Marketing is their biggest budget item, after hookers & blow of course.

[DaryanLenz]

I can’t be the only one that rec’d the message indicatingTopps was extremely backed up on replacements and to allow a extended period of time am I?

[Osfan81]

Originally Posted by DaryanLenz

I can’t be the only one that rec’d the message indicatingTopps was extremely backed up on replacements and to allow a extended period of time am I?

Patience. People need to be polite to the people that they communicate with at Topps. When you do that, people want to help you. I'm sure they hear screaming customers all of the time. I sent in a green update chrome sapphire Holliday auto and got an orange update sapphire selections Merrill. It just came back a 10! I couldn't be happier!