Running PSA Order Tracker

[Dmoneycards]

Originally Posted by FT35

Until it happens to them, people don’t truly understand the impact of what you and many others have experienced. They read these posts and think…”I haven’t seen that—sucks to be them.” I don’t know what it is either, but something major has changed. I have experienced subs that nearly all cards come back with new nicks/dings from what looks like scanner damage, and straight up damage from what looks like the case was pressed together with part of the card hanging out the side. No mention from them after supposedly “2 graders” looking at things. I’ve experienced subs where all cards come back super clean but the grades are 2-3 grades lower across the board—so not just a bad process—but many bad graders. Happens mainly with modern—80’s, 90’s & 2000’s cards.

Subbing cards to PSA used to be my favorite part of the hobby and at times, one of the more enjoyable parts of life (yes I’m that lame!!). I looked forward to it and found ways to make it happen more often. What has happened to you in your post was the norm for my 2024 PSA grading experience. Something major has changed and 1 by 1, people will come to the same position as you have only after it happens to them and think—wait a minute…this is total crap. Some will keep subbing regardless because it’s fun—others will wisely back off until or unless it’s publicly admitted/published and fixed by PSA.

Is there a way to have PSA compensate you for this? Like if we mark the value upon submission of each card has $500 and this happens, they should be paying the consumer $500 for each damaged card correct?

[FT35]

Originally Posted by Dmoneycards

Is there a way to have PSA compensate you for this? Like if we mark the value upon submission of each card has $500 and this happens, they should be paying the consumer $500 for each damaged card correct?

I don’t know really. I sub pretty low value stuff so my declared value is lower than the grading cost sometimes. I’ve been contacted 1 time regarding damage and they refunded my grading fee for that card and not the $30 declared value.

I wouldn’t think you could put a high declared value on a card that wasn’t worth that amount. They might refund actual value based on auction prices if they acknowledge damaging something.

[PostBaloney]

Oh sweet! Got the “grader of death” aka “Mr. eights” on my value plus order.

3 mint cards, 3 grade 8’s
Immediately will be cracked and sent to SGC

[TKChicago]

Value (1980-Present) service - 45 Business Day Turnaround
# of cards: 15
Est. Completion Date: 3/27/25
Order Delivered: 12/26/24
Research & ID: 1/23/2025
Grading: 2/13/25
Assembly:
Grades Ready:
QA:
Shipped:

[TXRunner]

Originally Posted by Dmoneycards

Is there a way to have PSA compensate you for this? Like if we mark the value upon submission of each card has $500 and this happens, they should be paying the consumer $500 for each damaged card correct?

There is. In the customer request center, you can submit a ticket for "quality insurance". They will have you send the slab back to them for review. They ask for any pictures you had of the card before sending for grading. They also asked for a detailed explanation of the damage. Be prepared to draw lines and circles around the pictures of the damage and point out where damage exists now and did not before. Then if they approve the claim, they will send you a reimbursement offer.

I had a card that was damaged and you could tell it had been stuck between the slabs when they were putting it together. It was a vertical line that perfectly matched the slab. After making my case, they offered me a credit in the amount I declared on my original submission. I knew I had another order coming up, so I took that credit against my future order. They also sent me back the damaged card in the slab.

[thenightman]

Damn, wish I had taken pics of my most recent sub. Hopefully there’s no damage.

[Dltphan]

Dec Special - 13 cards ultramodern
Order Arrived: 12/19/2024
Grading: 2/3/2025
Assembly: 2/4/2025
Assembly (Checkmark): 2/10/2025
Grades Ready: 2/12/2025

10's -5
9's - 6
6 - 1
5 - 1

Last four orders have been pretty bad. 50% or less gems on ultramodern. All previous orders were 70-80%. May have to start submitting through Gamestop.

[pharmd19]

I had an order hit green check mark assembly yesterday.

A few pages ago there was some mention of a way to see the graded card in the source code? That was taken away though it seems, so there is no way to find out a grade now until you actually get to grades ready correct?

[cargojorts]

Type: January Value Bulk Grading Special (1990-present)
# of Cards: 37
Estimated Completion: 4/23/25

Delivered USPS: Wed 1/15
Received PSA: Thur 1/16
Order Prep: 2/7
Research & ID: 2/12
Grading:
Assembly:
Grades Ready:
QA:
Shipped:
Delivered:

[mjmuller43]

Finally some movement...

Type: December 16-31 Value Bulk Holiday Special (2000-Present)
# of cards: 10
Estimated Completion Date: 4/7/25

Shipped: 12/28/24
Delivered:- 12/30/24
Arrived per PSA: 12/30/24
Research & ID: 1/25/25
Grading: 2/13/25
Assembly:
Grades Ready:
QA:
Shipped:

[prospectorgems]

I have a fun one to report on. I have a 1980's order stuck in R&ID since 11/22. I reached out last week what the issue could be as the estimated completion date was on 2/6 and found it odd that the order hasn't moved into grading.

PSA gets back to me that they are looking into it. A couple of days later another PSA rep gets back to me and said they found that there was a missing card in the order and they looked back at the video they said that they record when opening packages and could not locate it.

Ok, yes, I probably missed the card, it was a base common and I have done that a couple of times where I will accidently input a card that wasn't included (I catalog my psa cards on a document prior to entry) or miss a quantity that should have been 2 instead of 1. Whenever PSA catches this though, they reach out usually a few days to a week after it goes into R&ID. I also realize this will prolong the process as it is even mentioned when you submit an order so I take that into consideration that the order may take longer.

What is frustrating however is that I didn't learn of any of this until I actually reached out. I also find it strange too that it took them 3 months to do a video review of a missing card....or whatever the excuse was.

Fast forward to today, the order is still in R&ID.

[90skid]

Man that's brutal, sorry to hear that story.... lessons learned there, double and triple check what goes into the box before sealing it up.

[slogue2]

Order Type: December 1-15 Holiday Special
# of cards: 23
Est. Completion Date: 4/2/2025
Order Delivered: 12/23/2024
Order received per PSA: 12/23/2024 (Arrived - My Orders page)
Research & ID: 1/22/2025
Grading: 2/5/2025
Assembly: 2/7/2025 Green checkmark 8:00am 2/12/2025
Grades Ready:
QA:
Shipped:

Order Type: Holiday Special
# of cards: 26
Est. Completion Date: 4/10/2025
Order Delivered: 1/6/2025
Order received per PSA: 1/6/2025 (Arrived - My Orders page)
Research & ID: 1/30/2025
Grading:
Assembly:
Grades Ready:
QA:
Shipped:

[prospectorgems]

Originally Posted by 90skid

Man that's brutal, sorry to hear that story.... lessons learned there, double and triple check what goes into the box before sealing it up.

Right. I agree. Will make absolutely sure going forward for any new submissions.

[synergy]

Has anyone here submitted cards though Gamestop? Wondering if there's any difference in turnaround times for Gamestop vs. personal subs.

[EscapePlan]

Originally Posted by synergy

Has anyone here submitted cards though Gamestop? Wondering if there's any difference in turnaround times for Gamestop vs. personal subs.

I’m curious about that too and planning on submitting a small 6 card order via GameStop this weekend. I’ll post an update when it’s all said and done.

[TXRunner]

Originally Posted by synergy

Has anyone here submitted cards though Gamestop? Wondering if there's any difference in turnaround times for Gamestop vs. personal subs.

There is a thread in this forum about GameStop submissions.

[f2tornado]

December 1-15 2020-Present Special service
85 Items
Arrived: 12/26/2024
Grading: 2/12/2025 (I think)
Assembly 2/14/2025

This one sure flew past the grading stage.

[mjmuller43]

Type: December 16-31 Value Bulk Holiday Special (2000-Present)
# of cards: 10
Estimated Completion Date: 4/7/25

Shipped: 12/28/24
Delivered:- 12/30/24
Arrived per PSA: 12/30/24
Research & ID: 1/25/25
Grading: 2/13/25
Assembly: 2/14/25 (green checkmark 2/17/25)
Grades Ready:
QA:
Shipped:


Same as others noted - a long stay in R&ID but flew through grading.

[Shaq524]

Type: December 16-31 Value Bulk Holiday Special (2000-Present)
# of cards: 12
Estimated Completion Date: 4/2/25

Shipped: 12/28/24
Delivered: 1/3/2025
Arrived per PSA: 1/22/2025
Research & ID: 1/25/25
Grading: 1/30/2025
Assembly: 2/5/2025
Grades Ready: 2/17/2025 (8 PSA 10 and 4 PSA 9, 66.6% Gem Rate)
QA: 2/17/2025
Shipped:

Type: January Value Bulk Grading Special (1990-Present)
# of cards: 37
Estimated Completion Date: N/A

Shipped: 1/24/2025
Delivered: 1/28/2025
Arrived per PSA:
Research & ID:
Grading:
Assembly:
Grades Ready:
QA:
Shipped:

Type: Regular
# of cards: 1
Estimated Completion Date: 2/26/2025

Shipped: 2/6/2025
Delivered: 2/10/2025
Arrived per PSA: 2/12/2025
Research & ID: 2/12/2025
Grading: 2/13/2025
Assembly: 2/14/2025 (Green Check 2/14/2025, grades not available yet)
Grades Ready:
QA:
Shipped:

[Jwarenec1]

8 card order has been in grading since Jan 15th, feeling bummed seeing decent grading step times posted here!

[PostBaloney]

Originally Posted by Jwarenec1

8 card order has been in grading since Jan 15th, feeling bummed seeing decent grading step times posted here!

I’ve got 3 orders received from Dec- mid Jan that are all still in research & ID

I’m officially done with PSA after their incredibly inconsistent grades on top of their new stricter grading requirements.

SGC and CGC from now on

[prospectorgems]

Originally Posted by TXRunner

There is. In the customer request center, you can submit a ticket for "quality insurance". They will have you send the slab back to them for review. They ask for any pictures you had of the card before sending for grading. They also asked for a detailed explanation of the damage. Be prepared to draw lines and circles around the pictures of the damage and point out where damage exists now and did not before. Then if they approve the claim, they will send you a reimbursement offer.

I had a card that was damaged and you could tell it had been stuck between the slabs when they were putting it together. It was a vertical line that perfectly matched the slab. After making my case, they offered me a credit in the amount I declared on my original submission. I knew I had another order coming up, so I took that credit against my future order. They also sent me back the damaged card in the slab.

Originally Posted by thenightman

Damn, wish I had taken pics of my most recent sub. Hopefully there’s no damage.

Would this actually work if cards are not serial numbered? I mean there would really be no way to prove it unless there is some kind of mark or something on the card to prove that it is the original card you submitted for grading. I did take pictures of some orders prior to sending in but they were non-serial numbered cards so I wasn't sure if I was just wasting my time with this.

[thenightman]

Originally Posted by prospectorgems

Would this actually work if cards are not serial numbered? I mean there would really be no way to prove it unless there is some kind of mark or something on the card to prove that it is the original card you submitted for grading. I did take pictures of some orders prior to sending in but they were non-serial numbered cards so I wasn't sure if I was just wasting my time with this.

We’ll just have to find out, I suppose. I plan on taking pics of every card prior to submission moving forward.

[Bobebaseball53]

Value (45 turnaround)
# of cards: 4
Estimated Completion Date: TBD

Shipped: 2/4/2025
Delivered: 2/6/2025
Received per PSA: 2/7/2025 (still no movement as of 2/18/25)
Research & ID:
Grading:
Assembly:
Assembly Green Check:
Grades Ready:
QA:
Shipped:

Value Express (Feb Special)
# of cards: 1

ETA Completion: 2/21/25
Shipped: 2/11/2025
Delivered: 2/13/25
Received per PSA: 2/13/25
Research & ID: 2/13/25
Grading: 2/18/25
Assembly:
Assembly Green Check:
Grades Ready:
QA:
Shipped: