eBay "item not received" buyer to block: jmcfar0303

[TonySpaghetti]

Card in question: Late 90s graded Jeter refractor, <$50 shipped.

Timeline:

December 19: USPS tracking shows item was delivered:

Your item was delivered in or at the mailbox at 12:23 pm on December 19, 2023

January 8: Buyer opens Item-Not-Received Refund claim:

"I still haven’t received card in the mail. I asked my neighbors and waited a few weeks due to the holidays but I would like a refund at this point as I don’t believe the card is showing up."

January 8: My response to the buyer:

"Hello, I'm sorry to hear that. Since the USPS tracking shows the item delievered December 19, 2023 there is nothing I can do for you. In my experience, when this has happened to me as a buyer I have contacted USPS directly."

January 9: Buyer response:

"Okay thank you I’ll contact USPS"

January 12: eBay closes the claim and rules in my favor:

We reviewed this case and have closed it without any refund to the buyer.

We received tracking information that shows the item was delivered to the buyer's address.

January 12: Buyer opens an appeal case:

"I checked with USPS and my neighbors but I still haven’t received my item. They said it could be lost or missing. Can you please assist?"

January 12: eBay rules in the buyer's favor:

Hi,

The buyer asked us to review this case again. After our review, we decided in their favor.

We refunded the buyer US $XX.XX for their purchase and deducted this amount from your total funds.

----


Even if this isn't a deliberate scam by the buyer (which I believe it is), they are clearly abusing the unfair eBay customer service policies against me even though I have 0% responsibility in the matter.

Scam or not, I suggest blocking and avoiding a supremely annoying buyer (I'm already in eBay customer service hell trying to get case looked at again).

[shrevecity]

Originally Posted by TonySpaghetti

Card in question: Late 90s graded Jeter refractor, <$50 shipped.

Timeline:

December 19: USPS tracking shows item was delivered:



January 8: Buyer opens Item-Not-Received Refund claim:



January 8: My response to the buyer:



January 9: Buyer response:



January 12: eBay closes the claim and rules in my favor:



January 12: Buyer opens an appeal case:



January 12: eBay rules in the buyer's favor:



----


Even if this isn't a deliberate scam by the buyer (which I believe it is), they are clearly abusing the unfair eBay customer service policies against me even though I have 0% responsibility in the matter.

Scam or not, I suggest blocking and avoiding a supremely annoying buyer (I'm already in eBay customer service hell trying to get case looked at again).

I would be contacting ebay myself unless there is info not being presented here there is no way you should be responsible. Only thing I could see was did item get scanned accepted within stated handling time. Or did buyer have you ship to a different address

[BeardedVol]

USPS has hired alot of idiots the past few years - I have heard they have GPS in the scanners - so the buyer didnt check very good at the PO

[TonySpaghetti]

Originally Posted by shrevecity

I would be contacting ebay myself unless there is info not being presented here there is no way you should be responsible. Only thing I could see was did item get scanned accepted within stated handling time. Or did buyer have you ship to a different address

Shipping was fast, buyer paid December 15 and it was delivered to their mailbox four days later. All the addresses matched up (on my end at least) - there was nothing out of the ordinary.


I'm hopeful eBay will see they were mistaken but dealing with eBay is always frustrating.

[DynaEtch]

Timeline on the buyer's end is questionable. Holidays or not...waiting to see if it shows up or now....surely they saw it said delivered but they wait 20 days to reach out?

I agree it's unusual ebay sides against seller with a delivery scan on tracking. That's a basic seller protection they seem to have merely ignored in the appeal.

[BeardedVol]

Originally Posted by TonySpaghetti

Shipping was fast, buyer paid December 15 and it was delivered to their mailbox four days later. All the addresses matched up (on my end at least) - there was nothing out of the ordinary.


I'm hopeful eBay will see they were mistaken but dealing with eBay is always frustrating.

Do you accept returns ? Ebay only allows I think 3 days from delivery date to open a case if the seller doesnt take returns - I would think thats even with the buyers claim of not getting it even though it said delivered

[Oriole Way]

OP - you can appeal the decision on the buyer's appeal. So you can appeal the appeal, for lack of a better term. Call eBay's customer service and explain the situation.

Sorry to hear about this buyer screwing you over.

[Bosoxfan5990]

I'm very surprised they ruled in favor of the appeal and deducted the funds from your account, given the delivery scan.

I've heard of instances where eBay will make the buyer whole, even though there's a delivery scan, but will not deduct the funds from the seller.

[shrevecity]

Originally Posted by Bosoxfan5990

I'm very surprised they ruled in favor of the appeal and deducted the funds from your account, given the delivery scan.

I've heard of instances where eBay will make the buyer whole, even though there's a delivery scan, but will not deduct the funds from the seller.

This is a case where ebay usually pays tge refund themselves. I did have a buyer message me tge other day on a 6.00 item saying it was delivered 2 weeks ago to wrong address. I looked and saw buyers address was a street address but tracking stated it was put in po box. So maybe this is similar scenario. In my case street address was a house per Google. I just refunded as there was no indication it was forwarded and was a low cost item

Is tge op certain they money was taken. A seller on Facebook said this happened to him yesterday he got a message saying the money would be taken from him but it was not or had not been taken at that time.

[TonySpaghetti]

Update:

I won the appeal of the appeal and eBay reimbursed me the money. They also suggested I report the buyer for making false claims (which I did).

Hopefully the dumbest eBay selling experience I've ever had is over now but I'm honestly half-expecting the buyer will file an appeal with the 3rd District Supreme eBay Court of Appeals or something.

[JeffG1954]

Originally Posted by TonySpaghetti

Update:

I won the appeal of the appeal and eBay reimbursed me the money. They also suggested I report the buyer for making false claims (which I did).

Hopefully the dumbest eBay selling experience I've ever had is over now but I'm honestly half-expecting the buyer will file an appeal with the 3rd District Supreme eBay Court of Appeals or something.

Good to see that they got it right on your end.

The buyer will do nothing more.....it's doubtful that they actually took the money back from him....more likely that they refunded you out of their slush fund, so the buyer has his money(your money) and the card.

[DoubleD]

What a joke EBay is, what is the point of having a tracking#if they can rule in the buyers favor even though it showed as delivered. Sucks you had to contact them to reverse their decision, what a joke!

[shrevecity]

Originally Posted by DoubleD

What a joke EBay is, what is the point of having a tracking#if they can rule in the buyers favor even though it showed as delivered. Sucks you had to contact them to reverse their decision, what a joke!

I bet what happened. Ebay sided with seller. Buyer then called crying about it and got a rep that decided to refund. Usually when that happens ebay pays the refund themselves as a courtesy credit. In this case the rep either hit wrong button or decided the seller was responsible outside of ebay policy. Then when seller appealed it they made it right as they could. Buyer did not get anything taken from them most likely ebay paid it off.

This is not the norm in these cases unless there is some extenuating circumstance

[BGT Masters]

I had a buyer on an almost $300 sale file a return because the item arrived damaged in shipping, which it was. They tried to get me to do a partial but I declined. (The item was two pieces connected and they only needed the conveniently undamaged part) I requested the open a return and I sent them a label. They never sent the item back and after a couple weeks they got ahold of ebay and ebay actually closed the case, IN THEIR FAVOR. I called and got it immediately reversed but what the heck?

[shrevecity]

Originally Posted by BGT Masters

I had a buyer on an almost $300 sale file a return because the item arrived damaged in shipping, which it was. They tried to get me to do a partial but I declined. (The item was two pieces connected and they only needed the conveniently undamaged part) I requested the open a return and I sent them a label. They never sent the item back and after a couple weeks they got ahold of ebay and ebay actually closed the case, IN THEIR FAVOR. I called and got it immediately reversed but what the heck?

I have had that happen. The buyer will typically tell ebay tgey were unable to print label or that was ebays reason for mine. At least ebay typically fixes this Amazon is well known for allowing refunds with no return and banning the seller if they complain about it. Amazon will also send a message if an item is more than a day late asking you if you want a refund. If you say yes the seller is immediately forced to refund and buyer gets both.

[Cardboard Dawg]

Originally Posted by BGT Masters

I had a buyer on an almost $300 sale file a return because the item arrived damaged in shipping, which it was. They tried to get me to do a partial but I declined. (The item was two pieces connected and they only needed the conveniently undamaged part) I requested the open a return and I sent them a label. They never sent the item back and after a couple weeks they got ahold of ebay and ebay actually closed the case, IN THEIR FAVOR. I called and got it immediately reversed but what the heck?

I sold a PC during COVID and lost $2000. Buyer claimed he took it to Best Buy and it didn’t boot. Buyer got a full refund without providing ANY proof during the appeal process to point toward the computer not working. Meanwhile I had multiple pictures showing it functional before being shipped.

Be thankful y’all can appeal… back then, the appeal process sucked, no phone number you could call. eBay support chat told me sorry, it’s final and you have to file a report with the police!

And here I am still using them.


(and the buyer deactivated his eBay account a week or two later)

[BGT Masters]

Originally Posted by Cardboard Dawg

I sold a PC during COVID and lost $2000. Buyer claimed he took it to Best Buy and it didn’t boot. Buyer got a full refund without providing ANY proof during the appeal process to point toward the computer not working. Meanwhile I had multiple pictures showing it functional before being shipped.

Be thankful y’all can appeal… back then, the appeal process sucked, no phone number you could call. eBay support chat told me sorry, it’s final and you have to file a report with the police!

And here I am still using them.


(and the buyer deactivated his eBay account a week or two later)

I've been doing what I do for quite sometime there has always been a number you could call and appeal. You might have to know what department to get ahold of. I also had things like that happen, filed a police incident report and had to send it to ebay and was refunded. Its not out of the norm for me to call ebay weekly to get something straightened out.

Once I get everything settled, really get rolling with my business and bring on help I plan on looking at getting an Anchor store just so I can have dedicated ebay rep.