eBay return request on superfractor?

dbodbodbo · 08-08-2023, 11:15 AM

I sold a Malvin Valdez 2021 Bowman Heritage on eBay ($165 best offer) last week. The buyer got the card and now requests a return because he says it “Doesn't match description or photos and “The surface is not in pack fresh shape.” First of all, it’s a superfractor. Second of all the card looks fine. Anyone have success fighting a return while also not receiving negative feedback?

towerymt · 08-08-2023, 11:18 AM

Buyers remorse.

But I suspect you will lose.

Price it at $250 obo so it goes through ebay authentication.

JeffG1954 · 08-08-2023, 11:23 AM

Accept the return or risk the buyer doing some actual damage to it so he can justify the return.

Astros19 · 08-08-2023, 12:26 PM

I sold a Prizm black 1/1 in football a week or two ago for just under $1400. The buyer paid right away and requested a cancel/refund a few hours later. He's lucky I hadn't mailed it yet or he would have been SOL.
Sold a week later for more money.
Buyers are fickle.

Sent from my SM-G975U using Tapatalk

thenightman · 08-08-2023, 12:29 PM

Quote:

Originally Posted by dbodbodbo

I sold a Malvin Valdez 2021 Bowman Heritage on eBay ($165 best offer) last week. The buyer got the card and now requests a return because he says it “Doesn't match description or photos and “The surface is not in pack fresh shape.” First of all, it’s a superfractor. Second of all the card looks fine. Anyone have success fighting a return while also not receiving negative feedback?

Just accept the return and block the buyer if you don't like them.

In situations like this, it's best to look at the money they paid for the item as not actually being yours until they're satisfied. That way, if they want to return it (for whatever reason) you don't look at it like you got screwed out of anything.

If it's a big enough card, it'll sell again.

SupermanBrandon · 08-08-2023, 12:30 PM

Give the refund. You're most likely going to lose one way or the other.

NYBBFAN · 08-08-2023, 12:31 PM

Quote:

Originally Posted by dbodbodbo

I sold a Malvin Valdez 2021 Bowman Heritage on eBay ($165 best offer) last week. The buyer got the card and now requests a return because he says it “Doesn't match description or photos and “The surface is not in pack fresh shape.” First of all, it’s a superfractor. Second of all the card looks fine. Anyone have success fighting a return while also not receiving negative feedback?

"The surface has all these stupid swirls on it"

kyle1707 · 08-08-2023, 01:11 PM

Quote:

Originally Posted by SupermanBrandon

Give the refund. You're most likely going to lose one way or the other.

Either refund or eBay will force refund

Buyer always wins

That is the great thing about eBay authentication

They can’t return after eBay authenticates card

Hopefully it drops to 100 dollars someday

yodastories · 08-08-2023, 01:19 PM

Quote:

Originally Posted by dbodbodbo

“The surface is not in pack fresh shape.”

God I hate the "pack fresh" people.

baseballguy350 · 08-08-2023, 01:20 PM

Quote:

Originally Posted by kyle1707

That is the great thing about eBay authentication
They can’t return after eBay authenticates card
Hopefully it drops to 100 dollars someday

I have started a few $.01 and ride auction items that I know would sell for over $100 but less than $250 with an additional BIN of $299 so that it goes to the authenticator.

no10pin · 08-08-2023, 01:23 PM

Quote:

Originally Posted by yodastories

God I hate the "pack fresh" people.

The problem is that eBay now uses that language when forcing you to select one of their grades.

For the 'Near Mint or Better' description (clicking on the info icon), it says this:

Near mint or better
Comparable to a fresh pack
Flaws may include:
Minor corner and edge wear

dbodbodbo · 08-08-2023, 01:24 PM

thanks all. so annoying. the "pack fresh" language ebay forces you into is lame. that said, the pic he sent of the card literally shows no issue lol. Anyway, add dirty_low_down to your block list. Name fits.

kingchromium24 · 08-08-2023, 01:39 PM

Quote:

Originally Posted by dbodbodbo

thanks all. so annoying. the "pack fresh" language ebay forces you into is lame. that said, the pic he sent of the card literally shows no issue lol. Anyway, add dirty_low_down to your block list. Name fits.

More than likely he was planning on grading the card but when received found minor flaws that would keep it from gemming....so he is returning the card. Happens a lot

JeffG1954 · 08-08-2023, 01:44 PM

Quote:

Originally Posted by kyle1707

Either refund or eBay will force refund

In most cases, yes.

Quote:

Originally Posted by kyle1707

Buyer always wins

In most cases, yes.

Quote:

Originally Posted by kyle1707

That is the great thing about eBay authentication...They can’t return after eBay authenticates card

Buyer can still return after authentication if the buyer accepts returns in their listing.

Quote:

Originally Posted by kyle1707

Hopefully it drops to 100 dollars someday

Maybe when/if they make the process optional and they start charging a fee, they could make it optional for any amount.

JeffG1954 · 08-08-2023, 01:45 PM

Quote:

Originally Posted by kingchromium24

More than likely he was planning on grading the card but when received found minor flaws that would keep it from gemming....so he is returning the card. Happens a lot

It does happen too often....but why on a superfractor 1/1?? It isn't like he will find another copy to grade.

MoreToppsPlease · 08-08-2023, 01:56 PM

Quote:

Originally Posted by kingchromium24

More than likely he was planning on grading the card but when received found minor flaws that would keep it from gemming....so he is returning the card. Happens a lot

No… it doesn’t. This is something the grading pimps typically say though.

DynaEtch · 08-08-2023, 02:07 PM

Do you accept returns on your listings?

If you do, it's a complete moot point because buyer can return for any or no reason at all. If you dont accept returns, I agree with the others, you likely will not win and have to accept it. A buyer on ebay determined not to keep a card basically doesnt have to, just how it works. Block, relist, and move on all you can do. Agree with the above...one of the perks of Authenticity guarantee (with no returns on) is you dont have to deal with buyer remorse, even if you just have the asking price over 250 and accept offers.

dbodbodbo · 08-08-2023, 02:24 PM

Quote:

Originally Posted by DynaEtch

Do you accept returns on your listings?

If you do, it's a complete moot point because buyer can return for any or no reason at all. If you dont accept returns, I agree with the others, you likely will not win and have to accept it. A buyer on ebay determined not to keep a card basically doesnt have to, just how it works. Block, relist, and move on all you can do. Agree with the above...one of the perks of Authenticity guarantee (with no returns on) is you dont have to deal with buyer remorse, even if you just have the asking price over 250 and accept offers.

I do not accept returns. The loophole the buyer used is "didn't match description."

LittleJimmies · 08-08-2023, 02:27 PM

Quote:

Originally Posted by NYBBFAN

"The surface has all these stupid swirls on it"

I accepted a return from a buyer of a raw 2019 Bowman Sterling Soto black atomic auto because it had "a thousand little scratches" aka the atomic pattern. Subbed the card, gemmed, and sold for more.

Blake050 · 08-08-2023, 02:28 PM

Quote:

Originally Posted by baseballguy350

I have started a few $.01 and ride auction items that I know would sell for over $100 but less than $250 with an additional BIN of $299 so that it goes to the authenticator.

That's a great idea. I'm going to start doing that too.

dmbfanandy · 08-08-2023, 02:33 PM

This happened to me with a member on this forum with a Holliday sparkle auto. Funny thing is the card still gemmed and sold for much more than he paid.

Grade chasers are a pain to deal with

Quote:

Originally Posted by kingchromium24

More than likely he was planning on grading the card but when received found minor flaws that would keep it from gemming....so he is returning the card. Happens a lot

kyle1707 · 08-08-2023, 02:36 PM

Quote:

Originally Posted by JeffG1954

In most cases, yes.

In most cases, yes.

Buyer can still return after authentication if the buyer accepts returns in their listing.

Maybe when/if they make the process optional and they start charging a fee, they could make it optional for any amount.

If they make it optional .. who would it be up to ?

If the buyer can say no. Then they won’t be able to return item .. guarantee it

If it’s up to seller .. which makes more sense. Not sure I would not pay the fee for anything over 100 bucks .. love the service

kingchromium24 · 08-08-2023, 02:42 PM

Quote:

Originally Posted by JeffG1954

It does happen too often....but why on a superfractor 1/1?? It isn't like he will find another copy to grade.

Because with a lot of cards it breaks down to $$$$. If it gems, the value is much greater than the 8 or 9. Its not about not finding another copy, its about not seeing the highest return. If the risk is there to not see a 10 grade, then it isnt worth the trouble of grading, so the buyer no longer wants the card.

I have had that happen on multiple occasions which is one of many reasons I no longer handle selling on ebay. Just became to much of a hassle.

Quite frankly, a buyer can return the card, just because, for any reason including a player getting hurt or prices falling compared to when they purchased

EastonElite · 08-08-2023, 02:44 PM

Quote:

Originally Posted by dbodbodbo

I do not accept returns. The loophole the buyer used is "didn't match description."

What description did it fail to match? I looked over your ended auction and "used" is the only description that looks relevant. Seems to match that perfectly.

Also, to whom ever feels forced into selecting a "condition", change your listing from a single to a lot, it goes away.

Also too, by selling as a lot, you can avoid the "authentication" process, if that suits you.

dbodbodbo · 08-08-2023, 02:45 PM

Quote:

Originally Posted by EastonElite

What description did it fail to match? I looked over your ended auction and "used" is the only description that looks relevant. Seems to match that perfectly.

Also, to whom ever feels forced into selecting a "condition", change your listing from a single to a lot, it goes away.

Honestly no idea. Super frustrating. Clearly its buyer remorse. I do a lot of grading and the card looked clean to me. Plus, it's a superfractor. Who cares lol

08-08-2023, 11:15 AM	#1
dbodbodbo Member Join Date: Apr 2021 Location: San Francisco Posts: 231 mattersportscards	eBay return request on superfractor? I sold a Malvin Valdez 2021 Bowman Heritage on eBay ($165 best offer) last week. The buyer got the card and now requests a return because he says it “Doesn't match description or photos and “The surface is not in pack fresh shape.” First of all, it’s a superfractor. Second of all the card looks fine. Anyone have success fighting a return while also not receiving negative feedback?

08-08-2023, 11:18 AM	#2
towerymt Member Join Date: Mar 2019 Location: VA Posts: 8,767	Buyers remorse. But I suspect you will lose. Price it at $250 obo so it goes through ebay authentication. __________________ In search of... 2018 Topps Chrome Update Max Scherzer #HMT77: Superfractor 2019 Topps Update Carter Kieboom #US109: Platinum

08-08-2023, 02:07 PM	#17
DynaEtch Member Join Date: Sep 2016 Posts: 9,510	Do you accept returns on your listings? If you do, it's a complete moot point because buyer can return for any or no reason at all. If you dont accept returns, I agree with the others, you likely will not win and have to accept it. A buyer on ebay determined not to keep a card basically doesnt have to, just how it works. Block, relist, and move on all you can do. Agree with the above...one of the perks of Authenticity guarantee (with no returns on) is you dont have to deal with buyer remorse, even if you just have the asking price over 250 and accept offers. __________________ ~~~ '90s trading cards === Golden Era ~~~

08-08-2023, 11:23 AM	#3
JeffG1954 Member Join Date: May 2018 Posts: 3,105	Accept the return or risk the buyer doing some actual damage to it so he can justify the return.

08-08-2023, 12:26 PM	#4
Astros19 Member Join Date: May 2015 Posts: 5,994	I sold a Prizm black 1/1 in football a week or two ago for just under $1400. The buyer paid right away and requested a cancel/refund a few hours later. He's lucky I hadn't mailed it yet or he would have been SOL. Sold a week later for more money. Buyers are fickle. Sent from my SM-G975U using Tapatalk

08-08-2023, 12:30 PM	#6
SupermanBrandon Banned Join Date: Dec 2018 Location: TN Posts: 15,843	Give the refund. You're most likely going to lose one way or the other.

08-08-2023, 01:24 PM	#12
dbodbodbo Member Join Date: Apr 2021 Location: San Francisco Posts: 231 mattersportscards	thanks all. so annoying. the "pack fresh" language ebay forces you into is lame. that said, the pic he sent of the card literally shows no issue lol. Anyway, add dirty_low_down to your block list. Name fits.