All I want to do is talk about COMC

[bradical]

I requested an Economy Rushed shipment of 63 items on 5/15.

Estimated Ship Date: 6/7/2021
Estimated Delivery Date: 6/11/2021

Received notification that the items had been packaged on 5/20.

Package has still not been shipped.

I've given COMC a lot of slack through all of this, but their terrible customer service and user experience has caused me to stop using them. I've sold my port and will be moving on.

If you are unable to scale your business and provide a better experience for your customers, you aren't going to keep enough customers to stay in business for much longer.

[scotthenrichs]

I'm pretty sure less items are getting listed by COMC on eBay. I used to have about 1700-1800 of my 2100 items cross-posted on eBay. I'm only finding about 1200 now.

In January, eBay cross-posting was responsible for 23% of my COMC sales.
In May, 14%
The last two weeks specifically, 2%


Not too hard to figure out why sales are down.

[dustin42]

Does anyone know how to change your email address on COMC? I have tried multiple times to contact them but we all know how that goes

[mjohnatgt]

Originally Posted by dustin42

Does anyone know how to change your email address on COMC? I have tried multiple times to contact them but we all know how that goes

Has to be done by staff, AFAIK. Did you put urgent in the email title?

[NYJNYYFan]

Originally Posted by papercards

For those of you who have shipped some stuff recently (April and May) and used the rush option...has it gotten to you near the expected date?

Wondering if I ship something out this week, will it arrive in time for the National? I have some items I would sell there, but seeing some lag times still. The option shows rushed would be "expected" June 28 or so. If I add on a few more weeks to that, I'm still unsure if almost 2 months gets it done?

I had orders with estimated ship dates of 5/6 and 5/24 not sent out yet.

[cruiserdaddy7]

I used funds they refunded me, from shipments they never shipped in February, to buy a few things. Again went rushed, due to ship last week of May, and have not shipped and are late.

Place never gets better. Will never add another new $ to this company.

[checkoutmydeals]

I'm pretty sure less items are getting listed by COMC on eBay. I used to have about 1700-1800 of my 2100 items cross-posted on eBay. I'm only finding about 1200 now.

I'm seeing about 8.8 million items for sale at present, so I'm not sure they are listing fewer items. It's possible the items they are listing are receiving less visibility.

I'm not sure if they still do this, but in the past, they would cross-post nearly every newly submitted card. This was the stated rationale for one of the fee increases a while back.

For me personally, 18% of my COMC sales were on eBay in May. So far in June, 18% of my COMC sales were on eBay. This compares with about 20.7% of my sales in February. So, it's possible I'm experiencing a slight downtick in my eBay sales, but, if so, it doesn't seem to be as dramatic.

[Brady7799]

Originally Posted by sedin26

I have an order COMC claims to have shipped on May 20 (I'm in Canada and the order was shipping from their Canadian warehouse, as it had previously bene in transit to Canada).

I'm located in the same province - this is usually a one or maybe two day mailing. This isn't the first time this has happened - they seem to be printing a label or doing something internally on their end that says "it has shipped" but it doesn't really ship for days to weeks after.

got my package today.

May 20th shipped so i hope you got yours already too.

[orion9578]

Finally, after months and months of waiting(like everyone else), I have got the last of my cards off of COMC. It took finally getting Tim involved, and to his credit he pushed the right people to get me my cards. There were a few issues with the shipment(wrong cards sent) but those issues were fixed quickly.

I wish everyone who's still got stuff coming to them or has stuff on their site the best of luck. I'm taking an extended, possibly permanent vacation from COMC and ePack(because of COMC AND because UD failed to make an issue "right").

I don't see it brought up lately and I hate to pile on an already struggling company(mostly because I know there are a lot of "regular Joe's" who sell their stuff on there!), but my god man...1800 Negatives on eBay in the last month? I'm fairly sure it works like positive feedback as well, meaning if 1 person leaves you 10 feedback it only counts it as one(right?). I'm astounded at the fact that eBay isn't stepping in at this point.

Again...wish all you regulars the best and I can say if they fix their issues in a substantial way, I'll consider going back use COMC(ePack on the other hand, I'll likely never spend another dime!).

[sedin26]

Originally Posted by Brady7799

got my package today.

May 20th shipped so i hope you got yours already too.

Not yet but hope springs eternal! I also have one I ordered in April that is scheduled for August delivery. Maybe it will be early ��

[cruiserdaddy7]

Originally Posted by dustin42

Does anyone know how to change your email address on COMC? I have tried multiple times to contact them but we all know how that goes

But....but...they have 10 newly hired service reps to make your experience better.

[forjlf]

An update on a shipment:

Economy Rushed

requested: 052021
estimated ship date: 061121
actual ship date: 060221

This looks great and an improvement but the estimated delivery date is showing 061521 still. The label has been purchased but hasn't started moving yet with USPS so I will update when that happens.

[Miskatonicman]

Originally Posted by dustin42

Does anyone know how to change your email address on COMC? I have tried multiple times to contact them but we all know how that goes

I have just had this done myself within the last couple of days and I have to say that it was processed very quickly and politely, along with another account admin request I had. All it took was a message to COMC staff from the original e-mail address giving details of the new one. Maybe I was lucky, but I was still very pleased with the way these requests were handled.

On the other hand, I am still waiting for the last 50 or so cards from a 300 card submission that was due April 21st to drop.

So it still seems that it's a case of swings and roundabouts with operations at COMC. I do get the feeling that the staff there are trying to help us customers and that things are improving gradually, though.

[Fenian95]

It actually shipped!!

Status: Shipped on 6/3/2021
Date Requested: 2/11/2021
Estimated Ship Date: 4/9/2021
Actual Ship Date: 6/3/2021
Estimated Delivery Date: 4/13/2021

Now hopefully everything is correct when it arrives.

I wonder if I should still ask for a rush refund of the shipping?

[tbc]

Originally Posted by tbc

5% decrease

Another decrease today. Many of my sales are of cards that are 50% or more below the next comp on the site. If I'm not that low, I will be eventually with the consistent price decreases, unless the card sells before then.

What I'm trying to say is, buy my crap

[Swipe79]

There's a different place to promote sales on here.

https://www.blowoutforums.com/forumdisplay.php?f=65

Originally Posted by tbc

Another decrease today. Many of my sales are of cards that are 50% or more below the next comp on the site. If I'm not that low, I will be eventually with the consistent price decreases, unless the card sells before then.

[cardsrus1]

Looks like I will be setting a record for a cash out check today. I requested the payout Sunday and informed delivery has it being delivered sometime today. That is faster than most PayPal cashouts!

[Dalston]

Originally Posted by Swipe79

There's a different place to promote sales on here.

https://www.blowoutforums.com/forumdisplay.php?f=65

This.

And also if you are so interested in getting cards sold to get off the site you would do well to go through your port card by card to work out which cards you are still listing at prices that way higher than market. For example, even after a couple of months of your price reductions you still have cards priced at more than 6 times the cheapest available.

I'd be much more likely to go through your baseball port systematically if I knew I didn't have to wade through a bunch of stuff priced above-market.

EDIT - Since I quoted Swipe79, I should also give credit for doing their selloff in precisely the manner I described. They got all cards to be the cheapest on the site and then ran progressive sales, with the result I have been through the port several times in the last couple of months and have bought a ton of stuff from it.

[boxbuster7]

Ever since that blog announcement letter from Julia sales slowed to a halt. I think that annoyed people more than did anything helpful.

[cruiserdaddy7]

Requested Rushed 5/7. Ship by date 5/31.

Hasn't shipped. Company sucks.

[Saints]

Requested Priority (Not Rushed) shipment of 1493 cards to be shipped to United Kingdom on 9/26/2020.

Estimated Ship Date: 12/30/2020
Estimated Delivery Date: 1/15/21

Received email from COMC on 1/30/21 (Your order is being packaged with an expected shipping date of 12/30/2020). Time travel must be possible.

Still waiting for package to be shipped.

NOT AMUSED.

[pfb11]

Originally Posted by Fenian95

It actually shipped!!

Status: Shipped on 6/3/2021
Date Requested: 2/11/2021
Estimated Ship Date: 4/9/2021
Actual Ship Date: 6/3/2021
Estimated Delivery Date: 4/13/2021

Now hopefully everything is correct when it arrives.

I wonder if I should still ask for a rush refund of the shipping?

Hopefully this means mine is a couple days away. Think mine is 2/13. I'd let you know, but I haven't been able to access the site for 20 minutes.

[kjetilfan]

One of these days I am sure I am going to have a massive shock like being electrocuted. It will be the day COMC Customer support replies to my emails

[BaseballKing]

Originally Posted by orion9578

Finally, after months and months of waiting(like everyone else), I have got the last of my cards off of COMC. It took finally getting Tim involved, and to his credit he pushed the right people to get me my cards. There were a few issues with the shipment(wrong cards sent) but those issues were fixed quickly.

I wish everyone who's still got stuff coming to them or has stuff on their site the best of luck. I'm taking an extended, possibly permanent vacation from COMC and ePack(because of COMC AND because UD failed to make an issue "right").

I don't see it brought up lately and I hate to pile on an already struggling company(mostly because I know there are a lot of "regular Joe's" who sell their stuff on there!), but my god man...1800 Negatives on eBay in the last month? I'm fairly sure it works like positive feedback as well, meaning if 1 person leaves you 10 feedback it only counts it as one(right?). I'm astounded at the fact that eBay isn't stepping in at this point.

Again...wish all you regulars the best and I can say if they fix their issues in a substantial way, I'll consider going back use COMC(ePack on the other hand, I'll likely never spend another dime!).

epack is a concern. I still have 960 cards on there. I requested a shipment in October last year( my first and only so far) and still haven't received it. I contacted UD and they apologised for the delay. Interestingly I recently received two overdue shipments from comc and then this week I received an email from comc saying they had shipped another package which I'm guessing/hoping will be my epack order from October.

I have not spent anything with epack for 2 months and I'll probably end up leaving a pile of cards on there because the shipping costs are too insane.

[BaseballKing]

Originally Posted by kjetilfan

One of these days I am sure I am going to have a massive shock like being electrocuted. It will be the day COMC Customer support replies to my emails

I got one 2-3 weeks ago. They finally replied and shipped out my orders from November and December. They arrived last week in the same package. Well packed and all in order.

Hopefully, you'll get a result soon.