Goldin Auction Experience - would you be upset?

[Onepocketj]

I'm not upset - just kind of annoyed. I bought a Luka from the last auction. I bid on a few but only won one. When I got it, the Beckett case had a piece broken off. It wasn't in the bubble mailer so obviously happened before it was sent. This is the email I sent -

I received my card from the auction yesterday.
The Beckett case was damaged and missing about a 2' section of the hard plastic on the front of the card.
The packaging was fine and the piece wasn't in the package so it must have been there previous to shipping.
I know it wasn't a high dollar card but it's definitely something I think should have been disclosed in the description.

They responded thirty minutes later asking for pictures and I sent them. That was on May 5th. Didn't hear anything so I sent another email on May 15th. Still no response.
Maybe I'm being petty - the card isn't damaged. I just feel that their lack of response is pretty disappointing. Guess I should just stick with Heritage. This was my first experience with Goldin.

[auburn35]

No excuse for lack of response after the fact but the case was broken in the auction photos.
Damage should have been disclosed.

[Onepocketj]

Originally Posted by auburn35

No excuse for lack of response after the fact but the case was broken in the auction photos.
Damage should have been disclosed.

Here is the auction. Yep - can see it was already broken. Kind of hard to tell if it isn't pointed out though.

https://goldinauctions.com/ItemImage...86842a_lg.jpeg

[regularp]

Yeah, tough to notice in that scan if you aren't really looking for it. Definitely should have been disclosed.

[RedMike]

Originally Posted by regularp

Yeah, tough to notice in that scan if you aren't really looking for it. Definitely should have been disclosed.

Getting a BGS reslab isn't too difficult and doesn't cost much.

There is a guy in Dallas who can help you - message me if you interested and for 15 or 20 bucks he can get it reslab in less than a week.

[kgoldin]

Email me personally at ken@goldinauctions.com
I’ll handle this personally for you and get it reholdered
In addition I would appreciate if in a separate email you can forward me all correspondence with customer service department as I do not see the “ info” emails
Thanks
Ken goldin

[Onepocketj]

Originally Posted by kgoldin

Email me personally at ken@goldinauctions.com
I’ll handle this personally for you and get it reholdered
In addition I would appreciate if in a separate email you can forward me all correspondence with customer service department as I do not see the “ info” emails
Thanks
Ken goldin

Email sent. Thank you for responding.
-Jeff