All I want to do is talk about COMC

[boxbuster7]

Anyone else unable to check pending offers?

[cking]

Originally Posted by JustMoe

That shouldn't be an issue; every card is scanned individually and gets its own unique ID number. They don't "recycle" scans or otherwise reuse them - each scan represents the card itself and the card you get when you buy it.

If there are any issues, it's when the card is pulled from the warehouse for shipping - the software system is designed to catch these errors before the cards get shipped, but mistakes do happen. And, if it does, you're not getting a different version of the same card, but a totally different card.

As for grading, that happens before the cards are scanned and stored - a COMC staff member reviews the card and determines if there are any issues (creases, scratches, dings, etc) before it's received by the scan team. If someone sends in a report about a card, COMC won't just review the scan, they actually go to the warehouse and review the physical card itself to determine any grading issues.

As an ex employee you have to be laughing every time you see more of this nonsense from COMC.

I know I would be.

This company had better come up with a solution to the problems they are having. If they dont it is going to affect their business in the long term. And not in a good way.

I can only imagine how many people on ebay look for a certin card and when they find it and it has that COMC watermark on it they just click the back arrow and dont even bother anymore.

[eb12057]

Upper Deck just announced that COMC is now restocked with toploaders for EPACK orders at $.35 each. I just checked Comc, but it still says they aren’t available yet? I’m down to my last 4 cards that need to be shipped home. Hopefully the top loader option is back up in the near future.

[boxbuster7]

I just accidentally paid for a 1 day sale instead of 11 days. Hoping they refund me. I've done this once in the past and they credited me.

[pfb11]

can't remove items from cart! that's a new one.

[JustMoe]

Originally Posted by cking

As an ex employee you have to be laughing every time you see more of this nonsense from COMC.

I know I would be.

This company had better come up with a solution to the problems they are having. If they dont it is going to affect their business in the long term. And not in a good way.

I can only imagine how many people on ebay look for a certin card and when they find it and it has that COMC watermark on it they just click the back arrow and dont even bother anymore.

I used to, but not anymore...the joke stopped being funny a long time ago.

I still believe in the concept of COMC - of it being a marketplace for collectors to build sets, build up their PCs, discover new cards, to be able to easily and safely explore the hobby.

There's no reason why they can't get back to their speedy shipping times and competent customer service - the first thing they have to do is remove those who are currently mis-managing the company and bring in some people who actually know how to run a business - but, we all know that isn't going to happen, so all we can do is watch the company (and those who try to use it) twist in the wind.

And, that watermark has got to be some kind of red flag that's scaring people off in droves...even those who aren't on the message boards must be seeing all the comments about slow shipping times and thinking twice.

[ForceChange77]

Originally Posted by eb12057

Upper Deck just announced that COMC is now restocked with toploaders for EPACK orders at $.35 each. I just checked Comc, but it still says they aren’t available yet? I’m down to my last 4 cards that need to be shipped home. Hopefully the top loader option is back up in the near future.

I assume this was done because there was absolutely no way to get toploaders on epack cards, even if they were big cards because the sales price was at zero. with big purchases on comc, you could still get it. I actually complained to epack about this issue, and I guess they decided to do something about it.

[lunderk]

No sir can not login.

Originally Posted by thebrett

Bulk Editor not working for me now, I will just throw out there that they will probably start charging for this soon too.

Anyone else able to successfully log in this evening?

[shrevecity]

Originally Posted by JustMoe

I used to, but not anymore...the joke stopped being funny a long time ago.

I still believe in the concept of COMC - of it being a marketplace for collectors to build sets, build up their PCs, discover new cards, to be able to easily and safely explore the hobby.

There's no reason why they can't get back to their speedy shipping times and competent customer service - the first thing they have to do is remove those who are currently mis-managing the company and bring in some people who actually know how to run a business - but, we all know that isn't going to happen, so all we can do is watch the company (and those who try to use it) twist in the wind.

And, that watermark has got to be some kind of red flag that's scaring people off in droves...even those who aren't on the message boards must be seeing all the comments about slow shipping times and thinking twice.

If they are even seeing COMC listings I was looking at some low end stuff last night about half the items I checked COMC did not even show in the search, yet just to see when I searched COMC directly they are showing. This tells me they are being killed in search ranking by Ebay and some of their listings are getting browned out by Ebays search.

[NatsSBR]

Originally Posted by JustMoe

That shouldn't be an issue; every card is scanned individually and gets its own unique ID number. They don't "recycle" scans or otherwise reuse them - each scan represents the card itself and the card you get when you buy it.

If there are any issues, it's when the card is pulled from the warehouse for shipping - the software system is designed to catch these errors before the cards get shipped, but mistakes do happen. And, if it does, you're not getting a different version of the same card, but a totally different card.

As for grading, that happens before the cards are scanned and stored - a COMC staff member reviews the card and determines if there are any issues (creases, scratches, dings, etc) before it's received by the scan team. If someone sends in a report about a card, COMC won't just review the scan, they actually go to the warehouse and review the physical card itself to determine any grading issues.

Thanks for the explanation there. I'm more wondering if my copy did get scanned, but at the time of intake there was some kind of mix-up. It could happen if the submissions process today involves identifying all of a certain card from multiple submitters, barcoding them as a batch, then tying them to the scans. I tend to see my cards that are similar land on the site at the same time as other cards that are similar. For a card that's very common but still in high demand, I could see a process flaw allowing human error to cause jumbles like this.

The card does have a white border, so it's possible this really is a scan of my card that just totally hides the wrinkle. It was very, very noticeable in hand, though, and I would never have thought the scan would miss it completely. At least it was in the right condition bin, so the buyer should have known to expect an issue.

[GOTcollector]

Bought a single card on ebay for 60 USD on May 3rd. The stated handling time was 15 business days with an "expected shipping date" of May 25th. The card actually shipped on May 10th, and it reached the GSP center in Kentucky on the 14th.

Looks like they are prioritizing eBay customer's purchases. Or maybe they are starting to get their s&#t together?

[Brady7799]

Originally Posted by GOTcollector

Bought a single card on ebay for 60 USD on May 3rd. The stated handling time was 15 business days with an "expected shipping date" of May 25th. The card actually shipped on May 10th, and it reached the GSP center in Kentucky on the 14th.

Looks like they are prioritizing eBay customer's purchases. Or maybe they are starting to get their s&#t together?

careful, you're killing the buzz in here.

[JustMoe]

Originally Posted by NatsSBR

Thanks for the explanation there. I'm more wondering if my copy did get scanned, but at the time of intake there was some kind of mix-up. It could happen if the submissions process today involves identifying all of a certain card from multiple submitters, barcoding them as a batch, then tying them to the scans. I tend to see my cards that are similar land on the site at the same time as other cards that are similar. For a card that's very common but still in high demand, I could see a process flaw allowing human error to cause jumbles like this.

The card does have a white border, so it's possible this really is a scan of my card that just totally hides the wrinkle. It was very, very noticeable in hand, though, and I would never have thought the scan would miss it completely. At least it was in the right condition bin, so the buyer should have known to expect an issue.

That kind of mix-up shouldn't happen, due to how the cards are received and processed. I can't get into too many details, unless I get hit with another "cease and desist" letter from Julia's lawyers.

(One more and I get a free sub sandwich! )

You mention all the steps involved in getting cards on the website, but the actual order of processing is different. By the time the cards are received by the Identification team, they've been reviewed for condition notes, scanned and given an Unique ID number...you see similar cards getting posted at the same time, as that's how the identification software works. When a member of the I.D. team receives a block of images to work on, those cards generally have something in common - like, they'll all be from the same set, same year, same sport, etc, etc.

They can be from different submissions, but since they already have ID numbers attached to them, the system knows the owner of the card - this kind of grouping helps facilitate the identification process for the ID team members. it's easier to ID 1000 Topps Baseball 2021 in a batch, then to switch from baseball, to football, to pokemon and back again - which is how it worked when I was on the ID team.

When I was there, they were using these old school flat bed scanners, and the quality wasn't the best. I have no idea what equipment they're using now, but I hope it's an upgrade, but those old cards still have those old scans from these $50 scanners they picked up from Best Buy...

[shrevecity]

Originally Posted by Brady7799

careful, you're killing the buzz in here.

We all know they are trying to expedite ebay orders they have said that a few times

[checkoutmydeals]

Is anyone concerned at all about scans for copies of the same card getting jumbled up? I haven't experienced this yet, but most of the cards I've bought and had delivered in the last year are old ones that have probably been on the site a long time.

I sent in a very popular junk wax rookie in early 2021, and it was (correctly) binned at G-VG/EX due to a wrinkle at the corner. It just sold, and as I look at the scan I absolutely cannot see the wrinkle, so the scan makes it look like it was undergraded. It's possible the scan just hides the wrinkle, but I wouldn't have thought it would be totally invisible.

If it is jumbled, I'm wondering what happens here. Does the buyer get a surprise? Or does he get a much nicer card while some poor sap who pays a premium for someone else's NM card gets mine?

I might be misunderstanding what's happening here. If you go to your sales history, and you look at the scan of the card which sold, that's the copy the buyer will receive, or at least, the image which your customer was looking at when they made the purchase.

If you go to the card listing on COMC, and the bucket is sold out, the image will be one of a representative card from the bucket. This may or may not be the card you sold.

If you want to be certain, check the COMC ID number of the images you are looking at. You can see this in the web address if you click on the image, especially if you click on "Share". If the item in your Sales History is card #111111111 and the card on COMC's page for the card is card #222222222, the images are of different cards.

You can definitely see this with cards which are unique, such as serially numbered cards or sketch cards. You sell a sketch of Iron Man, and then click on the link, and it says "Sold Out" and you see a sketch of the Hulk. This is because they were both in the same bucket, but the Hulk card is used as the representative card for all items in that bucket, if the bucket is sold out.

It's also possible that there actually was a flaw which was visible on the card, but not so visible on the scan. If this is an issue to the buyer, they might return the card. This is most likely if the card is expensive and if it was in the default bucket. It's much less likely if it was a junk card in a lower grade bucket.

[NatsSBR]

Originally Posted by checkoutmydeals

It's also possible that there actually was a flaw which was visible on the card, but not so visible on the scan. If this is an issue to the buyer, they might return the card. This is most likely if the card is expensive and if it was in the default bucket. It's much less likely if it was a junk card in a lower grade bucket.

I think this is what happened. I zoomed all the way in on the left-hand corner of the scan of my card, and I see a very faint hint of something where the wrinkle is. It was in a condition bucket, but the buyer would never be able to tell why from the scan. Good reminder to be careful about what I buy on the site.

[BerenguerBoogie]

This is a new one. For my cards that were due 2 months ago, they just added 10 that were not mine. Does that mean they lost mine and added to someone else's acct?

[mjohnatgt]

Originally Posted by BerenguerBoogie

This is a new one. For my cards that were due 2 months ago, they just added 10 that were not mine. Does that mean they lost mine and added to someone else's acct?

Not necessarily. Email them letting them know at staff@comc.com with the subject line "URGENT: WRONG CARDS PUT IN MY ACCOUNT" and have them sort it out.

[shrevecity]

Originally Posted by mjohnatgt

Not necessarily. Email them letting them know at staff@comc.com with the subject line "URGENT: WRONG CARDS PUT IN MY ACCOUNT" and have them sort it out.

I am still waiting for some cards they put in the wrong account to be replaced or me reimbursed for. That was from September 2019.

[base set]

Holy Smokes. Came home from a week+ on the road and a package from COMC was waiting for me.

Status: Shipped on 5/10/2021
Date Requested: 12/1/2020
Estimated Ship Date: 3/5/2021
Actual Ship Date: 5/10/2021
Estimated Delivery Date: 3/11/2021
Actual Delivery Date: 5/14/2021

Well packaged, even with a complex mix of one box-loader, one graded, requested top-loaders, and the rest just ‘regular’.

Looking at a trainwreck is just human nature. What sucks is when you are a passenger on the train. Could never be sure my cards didn’t get caught up in that February ‘incident’, whatever that was, until yesterday.

Here’s hoping the train gets back on the tracks for everyone.

[Wolf8MeVillie]

Filing a 2nd complaint with the AG & BBB. Unfortunately I have a lot of stuff on ePacks that I need to get home, I don't have any other choice except using COMC for this. Again package is late, no response to emails, and services not delivered as promised. I would think at some point they would pull their heads out of their butts.

[discodanman45]

The past month they are sitting at 10.4% neutral or negative feedback. I see sellers on eBay selling fake cards with a much better feedback than this.

[RL 1953]

Originally Posted by discodanman45

The past month they are sitting at 10.4% neutral or negative feedback. I see sellers on eBay selling fake cards with a much better feedback than this.

comc is paying buyers to revise their feedback

[Swipe79]

Based on?

Originally Posted by RL 1953

comc is paying buyers to revise their feedback

[boxbuster7]

Originally Posted by Swipe79

Based on?

Hearsay, we all know COMC is way too cheap to do that.