Need Help - eBay Return - Not good

[peterose4hof]

Hi All,

I sold two sealed cases of Panini product to a buyer on eBay. They opened a return case on both of them claiming the cases were not sealed and were missing the majority of the boxes.

Obviously, I know this not to be true.

What are my best options for proceeding from here? Contact the buyer directly? Call eBay? What kind of proof can I give them? I have receipts for the cases and I have the Fedex receipt that shows the weight of the package.

I did insure it so is this an insurance situation or a fight it through eBay situation or both?

I am willing to out the member eventually so others don't get scammed like me, but first I want to see what I can do about not getting screwed.

[3of5-2]

You might as well out them first, they will win their case in the end.

[Kobe101]

That sounds like a crappy situation. Sorry man I hope it works out for you!

[Siberian13]

Out the member. By the time your case is settled he can scam others. Protect the community and hobby.

[BLongley]

Originally Posted by peterose4hof

Hi All,

I sold two sealed cases of Panini product to a buyer on eBay. They opened a return case on both of them claiming the cases were not sealed and were missing the majority of the boxes.

Obviously, I know this not to be true.

What are my best options for proceeding from here? Contact the buyer directly? Call eBay? What kind of proof can I give them? I have receipts for the cases and I have the Fedex receipt that shows the weight of the package.

I did insure it so is this an insurance situation or a fight it through eBay situation or both?

I am willing to out the member eventually so others don't get scammed like me, but first I want to see what I can do about not getting screwed.

Yeah I’d call eBay right away. This is theft by the buyer, he is literally stealing boxes from you. Not sure if I’d send anything to the buyer until you have a conversation with eBay first. See what they say and then you could potentially send a note to the buyer letting them know you will be filing a theft report with the police and that you have proof on what you sent , and see if that causes them to change their mind about the case they opened.

The insurance you have just covers the delivery, once they’re delivered there isn’t any insurance coverage....that’s assuming you mean insurance on the package from the carrier and not a collectible insurance.

[Pacman69]

if "the majority of the boxes are missing". there will be a large weight difference between what you sent and what he claims he received. Not sure if that will help you at all, but its a starting point

Pacman

[PSA2Pac]

Originally Posted by Pacman69

if "the majority of the boxes are missing". there will be a large weight difference between what you sent and what he claims he received. Not sure if that will help you at all, but its a starting point

Pacman

this.

I'd call ebay immediately and explain whats going on, and start with the weight.

[tcdyess]

people suck....

[TimBuckTwo]

Also pursue mail fraud if he intends to ship you back what you did not send him.

And out the bastard immediately

[Ross]

This is a case of... They opened it and didn’t get what they wanted... This is why selling wax must be via consignment. The protection of a pwcc is worth way more than the price you pay in fees...


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[dkcardman]

1. Out the buyer please so we can all block them.
2. There is no way this is their first rodeo. Perhaps of enough people have complained and there is a track record of them doing this that can help you. All evidence matters, especially when they return it. When they do, weight matters, the amount of cards. And most important, when they return in a different condition, (unsealed, missing 'hits' etc) this helps both ebay and PayPal. Especially if this person has a history of this. Both ebay and PayPal have a fine line they have to walk with stuff like this, but if you do the right things and show they did not return properly, that helps them get these guys. They need proof though.
Good luck.

[CapeTownCards]

Originally Posted by Ross

This is a case of... They opened it and didn’t get what they wanted... This is why selling wax must be via consignment. The protection of a pwcc is worth way more than the price you pay in fees...


Sent from my iPhone using Tapatalk

Oh yes sir! Absolutely!

[calculusdork]

Originally Posted by Pacman69

if "the majority of the boxes are missing". there will be a large weight difference between what you sent and what he claims he received. Not sure if that will help you at all, but its a starting point

Pacman

I think you can probably push this angle with the buyer. Let them know you are getting in touch with eBay and with the buyer's local police department to let them know have documentation on the package weights, so someone has stolen boxes out of those sealed packages.

[peterose4hof]

I appreciate all the replies thus far. I will be calling eBay shortly and update here afterwards.

The cases were shipped via FedEx. Not sure if that is better of worse than USPS in this case.

[Ross]

Originally Posted by peterose4hof

I appreciate all the replies thus far. I will be calling eBay shortly and update here afterwards.

The cases were shipped via FedEx. Not sure if that is better of worse than USPS in this case.

Fed ex is better... Usps wouldn’t have even gotten there and worse had it gotten there they have no true internal tracking.

FedEx can at least look back at the ship weights and cameras in the process.


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[Pacmeyer]

Originally Posted by peterose4hof

Hi All,

I sold two sealed cases of Panini product to a buyer on eBay. They opened a return case on both of them claiming the cases were not sealed and were missing the majority of the boxes.

Obviously, I know this not to be true.

What are my best options for proceeding from here? Contact the buyer directly? Call eBay? What kind of proof can I give them? I have receipts for the cases and I have the Fedex receipt that shows the weight of the package.

I did insure it so is this an insurance situation or a fight it through eBay situation or both?

I am willing to out the member eventually so others don't get scammed like me, but first I want to see what I can do about not getting screwed.

If your account of the sale is truthful then the buyer may be guilty of grand theft. Why are you withholding their user ID even for the time being? It seems like you're trying to pick the brains of all the experienced sellers on this forum and are waiting to see if the advice pans out.

Have you considered that you're the one who engaged in risky practices on ebay and now need the expertise of others to help bail you out? If you're not comfortable revealing the buyer's identity then you should be solving your ebay problems on your own.

[peterose4hof]

Originally Posted by Pacmeyer

If your account of the sale is truthful then the buyer may be guilty of grand theft. Why are you withholding their user ID even for the time being? It seems like you're trying to pick the brains of all the experienced sellers on this forum and are waiting to see if the advice pans out.

Have you considered that you're the one who engaged in risky practices on ebay and now need the expertise of others to help bail you out? If you're not comfortable revealing the buyer's identity then you should be solving your ebay problems on your own.

I've been on these forums a long time. I know how these threads go. There's always 1 or 2 people like you who try to blame the seller and look for holes in their story.

I'm not outing the buyer because this hasn't been fully investigated and I haven't heard their side of the story yet. Perhaps there is a reasonable explanation and they are not a scammer.

If you don't want to offer help that's fine, but don't try to make me feel guilty or turn this around on me.

I am potentially out several thousand dollars and am sick to my stomach over the whole thing. Put yourself in my shoes and ask how you'd feel if someone was kicking you while you're down.

[peterose4hof]

Update: I spoke to an eBay rep and they recommended I reach out to the buyer and ask for proof/pictures and get a detailed account of what they received/didn't receive and what condition the package was in when they received it.

I have a couple days to work this out with the buyer and then eBay will step in if there is no resolution.

[PittsburghCards]

People who blame the sellers in these cases are usually scammers themselves.

[peterose4hof]

Originally Posted by Ross

Fed ex is better... Usps wouldn’t have even gotten there and worse had it gotten there they have no true internal tracking.

FedEx can at least look back at the ship weights and cameras in the process.


Sent from my iPhone using Tapatalk

This is good to hear because if eBay isn't helpful this could turn into a FedEx insurance claim.

[BLongley]

Originally Posted by peterose4hof

This is good to hear because if eBay isn't helpful this could turn into a FedEx insurance claim.

Yes but that FedEx insurance is only if there really was something missing or damaged, which you will then have to prove. If FedEx delivered the package in good order, they aren’t paying you insurance coverage because the buyer stole boxes.

[kobemagee29]

Originally Posted by peterose4hof

I've been on these forums a long time. I know how these threads go. There's always 1 or 2 people like you who try to blame the seller and look for holes in their story.

I'm not outing the buyer because this hasn't been fully investigated and I haven't heard their side of the story yet. Perhaps there is a reasonable explanation and they are not a scammer.

If you don't want to offer help that's fine, but don't try to make me feel guilty or turn this around on me.

I am potentially out several thousand dollars and am sick to my stomach over the whole thing. Put yourself in my shoes and ask how you'd feel if someone was kicking you while you're down.

I'm not sure what kind of story they could tell you. Doubt that the shipment was messed with at all. I doubt a FedEx guy is going to open just a some of the boxes & deliver the rest.

[Bob824]

Originally Posted by peterose4hof

I've been on these forums a long time. I know how these threads go. There's always 1 or 2 people like you who try to blame the seller and look for holes in their story.

I'm not outing the buyer because this hasn't been fully investigated and I haven't heard their side of the story yet. Perhaps there is a reasonable explanation and they are not a scammer.

If you don't want to offer help that's fine, but don't try to make me feel guilty or turn this around on me.

I am potentially out several thousand dollars and am sick to my stomach over the whole thing. Put yourself in my shoes and ask how you'd feel if someone was kicking you while you're down.

OP, good on you for not posting the buyer's name until you reach out to them. That is actually the ethical approach, I applaud you for that.

I hope you are able to get some resolution on this soon.

[rats60]

Originally Posted by kobemagee29

I'm not sure what kind of story they could tell you. Doubt that the shipment was messed with at all. I doubt a FedEx guy is going to open just a some of the boxes & deliver the rest.

It has happened before. I had a claim with UPS. The buyer showed the weight he received was different than when it was shipped and UPS paid my claim. I would contact FedEx and have them investigate. I know my UPS driver told me one time he threatened getting the police involved with an insurance claim and the receiver then admitted he got the package. This is a potential crime, either theft or fraud. Hopefully FedEx will take this as serious as UPS has in the past for me.

[Keyser Soze]

If you haven't already...... call eBay NOW

Edited to add....... I see that you called them.