Running PSA Order Tracker

[21stguy]

Order Type: Express
# of cards: 2
Order received per UPS 10/05/20
Order received per PSA: 10/05/20 (scanned, not showing up in my orders - showing up on orders by 10/09/20)
Research & ID: 10/09/20
Grading: 10/09/20
Assembly: 10/16/20
QA1: 10/16/20
QA2: 10/19/20
Shipped:10/19/20

Posting this so anybody interested can follow how fast express orders are being handled.

[TheHeel]

Originally Posted by kabrune2

I called and no one ever picked up the first time, just rang and rang. Second attempt I was being transferred and got ‘disconnected’. This was last Friday and I decided it’s best not to try a 3rd time because my anger would spill over, just need to relax and enter the situation as calm as possible because I know they’ll blame Covid, unprecedented demand, blah blah, and ignore they’ve had my order since freaking January.

EDIT - trying again, I'm caller #176 in queue, left my number again and let's see what happens.

EDIT #2 - after 5 hours I got a call back and started to explain they've had my order since January, and she F&*^%ing hung up on me?!?! Seriously, WTF is going on!?!?

I am not really big on twitter but is there a way to contact them through that platform?

[kabrune2]

Originally Posted by TheHeel

I am not really big on twitter but is there a way to contact them through that platform?

I thought about that, but my social media consists of Blowout, no Facebook, no twitter, no instagram, no tiktoc, no tinder, nothing, I’ve got enough friends and family to screw things up and don’t need digital ones too, lol. I guess I can create a twitter just to complain. I prefer to do my complaining in person if possible.

[TheHeel]

Originally Posted by kabrune2

I thought about that, but my social media consists of Blowout, no Facebook, no twitter, no instagram, no tiktoc, no tinder, nothing, I’ve got enough friends and family to screw things up and don’t need digital ones too, lol. I guess I can create a twitter just to complain. I prefer to do my complaining in person if possible.

Maybe go old fashioned and write a snail mail letter to the head honcho?

[Monsters]

Here i got my hopes up and though Q2 would move along to shipping quickly....still waiting

[The_Reverend]

Originally Posted by Monsters

Here i got my hopes up and though Q2 would move along to shipping quickly....still waiting

I feel you. Have had a sub @ Q2 since last Monday.

[discodanman45]

Originally Posted by TheHeel

Maybe go old fashioned and write a snail mail letter to the head honcho?

It will take 9-10 weeks to enter the letter into submission. After that the letter will have to go through 7 layers of processing to get to the particular person you sent the letter to.

[seanbros55]

50-Card Bulk Sub (85 Days)

Shipped 03.11.2020
Delivered 03.13.2020
Received 04.24.2020
Grading 09.18.2020
Popped
In Hand


100-Card Bulk Sub (85 Days)

Shipped 06.04.2020
Delivered 06.06.2020
Received 06.10.2020
Grading 09.12.2020
Popped
In Hand

[Assist5]

Originally Posted by discodanman45

It will take 9-10 weeks to enter the letter into submission. After that the letter will have to go through 7 layers of processing to get to the particular person you sent the letter to.

Lol. Then my letter that I send 4 weeks later will magically jump the line in front of his

[THammers]

Updated 10/5: Moved to Grading

First ever submission

Order Type: Economy CC Vouchers
# of Cards: 15
Received per USPS: 6/26/20
Received per PSA: 7/23/20
Research: 7/23/20
Grading: 10/5/20
Assembly:
Popped:

[kabrune2]

Originally Posted by discodanman45

It will take 9-10 weeks to enter the letter into submission. After that the letter will have to go through 7 layers of processing to get to the particular person you sent the letter to.

I spit out my coffee reading this, because it’s true.

[kabrune2]

Originally Posted by kabrune2

I called and no one ever picked up the first time, just rang and rang. Second attempt I was being transferred and got ‘disconnected’. This was last Friday and I decided it’s best not to try a 3rd time because my anger would spill over, just need to relax and enter the situation as calm as possible because I know they’ll blame Covid, unprecedented demand, blah blah, and ignore they’ve had my order since freaking January.

EDIT - trying again, I'm caller #176 in queue, left my number again and let's see what happens.

EDIT #2 - after 5 hours I got a call back and started to explain they've had my order since January, and she F&*^%ing hung up on me?!?! Seriously, WTF is going on!?!?

EDIT #3 - after 2 hours I was called back again and the lady was nice but now told me bulk orders are taking 145-150 business days and my order is only on business day 141 (it should be day 144, so even playing games by a few days it seems)... when i submitted it was 100-110 days, after Covid they moved to 110-120 days, when I inquired in early Sept via email it was now 120-130, and finally got someone on the phone it was 145-150 days. They honestly do not care, she said she can cancel the order and send it back if I'm concerned about my cards (but it's passed grading and in assembly, so it was graded but they'll just send it back with all that work done?). And she outright said some bulk orders get processed quicker depending on the complexity (i.e. yeah, we play favorites).

Moral of the story, don't send anything in for bulk grading and expect it back before mid-May 2021 (all those LouBob's might have tanked if he starts out in a slump).

Submission Type Bulk (100 Card Minimum)
Tracking Confirmation Received 1/24/2020
PSA 'Received' Package 2/13/2020
Research & ID 2/13/2020
Grading 8/26/2020
Assembly 9/28/2020
QC Check 1
QC Check 2
Shipped
**143 Business Days on 10/6/20

[citizen genet]

So new submitter question here:

I'm prepping my first bulk order, but I also plan to move out of state next summer. I'm a little concerned about the order not getting back to me before the move, based on everyone's comments about PSA delays.

Is it easy enough to change the return delivery address after the order has already been submitted?

[Kurt]

New CC order and damage review orders entered into the system.

Order Type: CC Economy
# of cards: 15
Order delivered: 8/20/2020
Order received per PSA: 9/18/2020
Research & ID: 9/18/2020
Grading:
Assembly:
QA1:
QA2:
Shipped:

Order Type: CC Economy
# of cards: 15
Order delivered: 9/4/2020
Order received per PSA: 10/6/2020
Research & ID: 10/6/2020
Grading:
Assembly:
QA1:
QA2:
Shipped:

Order Type: CRC-Express (damage review/reholder
# of cards: 1
Order delivered: 10/2/2020
Order received per PSA: 10/6/2020
Research & ID: 10/6/2020
Grading:
Assembly:
QA1:
QA2:
Shipped:

The damage review order indicates there’s a problem and to call. When I call, the phone doesn’t seem to work. I’ll keep trying.

[kabrune2]

Originally Posted by citizen genet

So new submitter question here:

I'm prepping my first bulk order, but I also plan to move out of state next summer. I'm a little concerned about the order not getting back to me before the move, based on everyone's comments about PSA delays.

Is it easy enough to change the return delivery address after the order has already been submitted?

This is on the PSA Tracker for each order, you should be able to change addresses when you find out where your new place is...

'If you need to update or change your address on any current orders, please call Customer Service at 1-800-325-1121 or email info@PSAcard.com. Please have your order number(s) and new address ready before you call or provide it in your email. Changing your address in your account does not affect orders currently in the grading process. Once your order has reached QA Check 2 in the process, we cannot update or change your address.'

[metsandweezer]

Originally Posted by metsandweezer

PSA received one of my bulk orders on August 4th and it’s still not logged...

Still not logged.

[bigmon916]

Originally Posted by The_Reverend

I feel you. Have had a sub @ Q2 since last Monday.

Same here was hoping that there would be quick movement from Q2. Nothing since 10/2/20.

[bigmon916]

Order Type: Economy CC Free
# of Cards: 15
Received per USPS: 7/6/20
Received per PSA: 7/30/20
Research:7/30/20
Grading:8/12/20
Assembly:9/28/20
QA1:10/1/20
QA2:10/2/20
Shipped:???
Was hoping it was going to be Monday 10/5/20.

[bigmon916]

Originally Posted by The_Reverend

I feel you. Have had a sub @ Q2 since last Monday.

Originally Posted by bigmon916

Order Type: Economy CC Free
# of Cards: 15
Received per USPS: 7/6/20
Received per PSA: 7/30/20
Research:7/30/20
Grading:8/12/20
Assembly:9/28/20
QA1:10/1/20
QA2:10/2/20
Shipped:???
Was hoping it was going to be Monday 10/5/20.

Here are some of my other orders.
Order Type: Economy
# of Cards: 23
Received per USPS: 7/9/20
Received per PSA: 8/7/20
Research:8/7/20
Grading:8/10/20
Assembly:
QA1:
QA2:
Shipped:

Order Type: QGS-The Goat Jordan
# of Cards: 25
Received per USPS: 7/6/20
Received per PSA: 8/14/20
Research:8/14/20
Grading:
Assembly:
QA1:
QA2:
Shipped:

Order Type: Economy
# of Cards: 20
Received per USPS: 7/27/20
Received per PSA: 8/28/20
Research:8/28/20
Grading:9/22/20
Assembly:
QA1:
QA2:
Shipped:

Order Type: Express
# of Cards: 3
Received per USPS: 9/1/20
Received per PSA: 9/3/20
Research:9/3/20
Grading:9/4/20
Assembly:9/13/20
QA1:9/14/20
QA2:9/15/20
Shipped:9/16/20

Order Type: Economy
# of Cards: 12
Received per USPS: 8/27/20
Received per PSA: 9/22/20
Research:9/22/20
Grading:
Assembly:
QA1:
QA2:
Shipped:

Order Type: Economy
# of Cards: 11
Received per USPS: 9/1/20
Received per PSA: 10/1/20
Research:10/1/20
Grading:
Assembly:
QA1:
QA2:
Shipped:

Order Type: QGS The Jordan Years
# of Cards: 30
Received per USPS: 8/10
Received per PSA:
Research:
Grading:
Assembly:
QA1:
QA2:
Shipped:

[adam711]

Originally Posted by bigmon916

Order Type: Economy CC Free
# of Cards: 15
Received per USPS: 7/6/20
Received per PSA: 7/30/20
Research:7/30/20
Grading:8/12/20
Assembly:9/28/20
QA1:10/1/20
QA2:10/2/20
Shipped:???
Was hoping it was going to be Monday 10/5/20.

I've had a Economy CC order stuck in QA2 since 9/30, after moving through Assembly/QA1 really quick. That department must be behind as I thought it was known to be the fastest checkpoint.

[bigmon916]

Originally Posted by adam711

I've had a Economy CC order stuck in QA2 since 9/30, after moving through Assembly/QA1 really quick. That department must be behind as I thought it was known to be the fastest checkpoint.

Thanks for the info. I hope yours ships soon so that I have some kind of time table as to when mine will hopefully ship.

[jdung17]

Will update as submission progresses:

10/19/2020 Update - Shipped

Order Type: Express
# of cards: 2
Order received per UPS 10/05/20
Order received per PSA: 10/05/20 (scanned, not showing up in my orders)
Research & ID: 10/8/20
Grading: 10/9/20
Assembly: 10/15/20
QA1:10/15/20
QA2:10/16/20
Shipped:10/19/20

[grade]

Where does everyone find this information on a order ?

Originally Posted by jdung17

Will update as submission progresses:

Order Type: Express
# of cards: 2
Order received per UPS 10/05/20
Order received per PSA: 10/05/20 (scanned, not showing up in my orders)
Research & ID: xx
Grading: xx
Assembly:xx
QA1:xx
QA2:xx
Shipped:xx

[21stguy]

Originally Posted by jdung17

Will update as submission progresses:

Order Type: Express
# of cards: 2
Order received per UPS 10/05/20
Order received per PSA: 10/05/20 (scanned, not showing up in my orders)
Research & ID: xx
Grading: xx
Assembly:xx
QA1:xx
QA2:xx
Shipped:xx

Seems we got our orders in at the same time and got both 2 cards - let's see how much, if at all, of a difference in TAT there'll be.

[21stguy]

Originally Posted by grade

Where does everyone find this information on a order ?

You'll get an email once the barcode on the package was scanned and then when it gets entered into their system, it shows up under my orders in your psa account.