Bgs Damagaed a card, anyone have a similar situation?

[PowellSportCard]

Thought I would share this story with the community and see what similar experiences people have had. So story goes like this: I buy a redemption card in 2014 for a 2013-14 SP Authentic future Watch Auto Patch of Nathan Mackinnon. I redeem it through UD and wait. After over a year of nothing on it, I ask for a replacement card for it. UD sends me a Vladimir Tarasenko Cup RPA as a replacement, at the time it was a very big card. I was super happy with the card, it was a two color patch, and the card was in Mint condition, minimum. I take pictures of the card, never took it out of the original top loader that UD sent it to me in, and send it in to BGS for grading, along with a couple other nice cards. I shipped the package to BGS fully insured, as it was a pretty big order. BGS gets my order, grades everything and returns them. I open my package, and right there staring me in the face is a BGS 7.5 Tarasenko! I grab it and look at it, and cant believe my eyes. Grades are as follows: edges 9, surface 9.5, centering 9.5, auto 10, corners 7?? The top right corner of my card had a huge ding in it that 100 percent was not on that card when I sent it in. I would NEVER send a card in for grading that would have a flaw that bad. I contacted BGS and opened a case and asked if they received my package with any damage to it. BGS replied that the package was not damaged when it arrived to them (being fully insured, I would have been covered if it was damaged in transport), so I than told them that they damaged my card, and brought the value down from a bgs 9.5 selling for at the time $2000+ cad, to a $600cad card. BGS tells me they received the card in that condition. I told them NO YOU DID NOT, and I have proof! So I send BGS the pictures of the card in the top loader that it came to me in, which I NEVER once took it out of, and which VERY CLEARLY showed zero damage to the corner in question. The response from their manager, was that was the way we received it, and that is that. I explained that I have never sent a card in with that type of flaw to be graded, explained how I came to be in possession of the card, and explained that if it was damaged in shipping than all they had to do was mark the package as damaged when they received it, and i could open a case with the carrier. BGS stuck to their guns, said they received it damaged, and that was that. I am in Canada, they are in the US. If i could have, i would have taken them to court for the damages, but it is next to impossible, and very time consuming. I know those corners were gem mint when i sent it in, and that card would have more than likely gem minted, and i would have received $2000+ cad at the time. Instead i sold the card for somewhere around $600 and took it high and dry without a courtesy spit. anyone else have this happen before?

[PowellSportCard]

I finally found some pictures for this post to show what I mean. Took me a while to dig them up as it has been a long time since this happened. My picture taking skills weren't as good than as they are now, but you can clearly see in the picture before I sent it to BGS, that the corner in question is in perfect condition. It was a very frustrating experience as i was out quite a bit of money due to their carelessness. i believe when they took it out of the top loader, it was dropped by accident on that corner. I dont think it was malicious, but very frustrating they didnt own up to it.

https://ibb.co/album/LYmZKy

[Dr kicker]

How was the card shipped ? In that top loader ? In a magnetic case ? If you dont ship cards in card saver its pretty clear on there website there not responsible for dammage that occur when handling the card.

[PowellSportCard]

Originally Posted by Dr kicker

How was the card shipped ? In that top loader ? In a magnetic case ? If you dont ship cards in card saver its pretty clear on there website there not responsible for dammage that occur when handling the card.

As per the post, I sent it in the top loader UD sent it to me in. They say they "should be" in penny sleeves and a card saver, not have to be. but yes, they do say they aren't responsible for damages from other holders. I have sent lots of cards to BGS and PSA in top loaders, because I do not like the card savers as they are way too flimsy for my liking. it is my card, I will protect them as best I feel necessary when shipping. I realize that they put that in the fine print to avoid any legal liability, but they outright said they received the card that way, which is clearly a lie. I haven't had any of my submissions denied, and haven't had any damage issues with anything else, and I do send all of my cards in top loaders or one touches.

[Dr kicker]

Its a bumpy ride from BC to Texas , if you dont believe that corner got knicked in transit. They may have receive it like that , they may have drop it. I guess it comes with the risk of sending cards for grading. Made a rookie mistake once, sent 3 cards in card saver in a buble mailer. Kane Ultimate rc got crease bad, came back 5.5 or 7.5 cant remember.

[PowellSportCard]

Originally Posted by Dr kicker

Its a bumpy ride from BC to Texas , if you dont believe that corner got knicked in transit. They may have receive it like that , they may have drop it. I guess it comes with the risk of sending cards for grading. Made a rookie mistake once, sent 3 cards in card saver in a buble mailer. Kane Ultimate rc got crease bad, came back 5.5 or 7.5 cant remember.

Ya, I had multiple emails back and forth with their manager on it. I still have them. BGS claims they received my package with no damage to it, and being fully insured I could have opened a claim with the carrier. Very hard to damage just one corner in transit as well. it honestly looked like it was dropped. I am pretty good about protecting cards, I sell a ton to US buyers, have never had an issue with damage. the package would have to be pretty banged up to actually do damage to the card inside I think. As I say, this was luckily the only time it has happened, just an unfortunate outcome in the end. I still use them for grading.

[CxL]

Originally Posted by PowellSportCard

Ya, I had multiple emails back and forth with their manager on it. I still have them. BGS claims they received my package with no damage to it, and being fully insured I could have opened a claim with the carrier. Very hard to damage just one corner in transit as well. it honestly looked like it was dropped. I am pretty good about protecting cards, I sell a ton to US buyers, have never had an issue with damage. the package would have to be pretty banged up to actually do damage to the card inside I think. As I say, this was luckily the only time it has happened, just an unfortunate outcome in the end. I still use them for grading.

They request card savers to cards don’t slide out in transit and that they easier to pull out of the case. Your card was damaged on the top where it would be if it slid up in the top loser. Coincidence? When I send cards in for grading I put them all in card savers, then bubble rap, then bubble mailer, then inside a flat rate box. If you are sending thousand dollar cards to somebody to grade for you and they are asking you to put them in a simple card saver for their convenience just freaking do it. The easier you make their life the more likely they are to be kind on your submission. Stop being stubborn and just follow protocols. You know they probably know what they are talking about.

Also for thick cards, send in 1 touches secured by masking tape or something of that nature.

[PowellSportCard]

Originally Posted by CxL

They request card savers to cards don’t slide out in transit and that they are not easier to pull out of the case. Your card was damaged on the top where it would be if it slid up in the top loser. Coincidence? When I send cards in for grading I put them all in card savers, then bubble rap, then bubble mailer, then inside a flat rate box. If you are sending thousand dollar cards to somebody to grade for you and the my are asking you to put them in a simple card saver for their convenience just freaking do it. The easier you make their life the more likely they are to be kind on your submission. Stop being stubborn and just follow protocols. You know they probably know what they are talking about.

Also for thick cards, send in 1 touches secured by masking tape or something of that nature.

thanks for the lesson, ill store that in the "immediately forget" column. If opening a top loader correctly and pulling the card out easily is an issue, maybe you should not be handling cards to begin with. There couldn't be an easier system for placing and removing cards, than a top loader. I am sure if you check youtube, there is probably an instructional video you could watch that would show you how easy it is. cards will slide out the top of top loaders if they aren't secured with a little piece of tape, which mine was. I have shipped thousands of cards in top loaders, never an issue, ever. You keep on keeping on, due your thing, I will do mine. Never an issue before, Never an issue after. One off, that was clearly mentioned, and was merely sharing the story. I will continue to submit in top loaders every submission!

[PAJ78]

I feel your frustration. I have a similar situation with a twist. I submitted a Bruce Smith signed rc in person at the last show I went to in NY before the current covid world. The card was in very nice shape with a bold autograph. I submitted it in a card saver as requested. When I received the card it received an acceptable grade of an 8 with the auto grade a 9. No issues right? Wrong. The card has a clearly visible crease which is very consistent with someone inexperienced struggling to remove a card from a tight card saver. I had two interactions with the company representative with the end result being no resolution whatsoever! We aren't in the same ballpark value wise, but I do feel your frustration all the same!

Jeff

[PAJ78]

https://ibb.co/9WgyMhX
https://ibb.co/YZ2QpKw

[TheLastDude]

Sends expensive card in for grading, but doesn't take every small simple conceivable step to ensure its safe arrival.

Card gets damaged.

Then wants to come here and get snippy when he gets told he screwed up.

Profit?

[rudyjustinfarrell]

There is a thread somewhere in the Baseball section showing how PSA squished and stretched/deformed an acetate card (corner). It still graded a PSA 9 I believe.

Yes... I believe cards get damaged in the grading process. It sucks.

[LC2nine10]

Originally Posted by PowellSportCard

thanks for the lesson, ill store that in the "immediately forget" column. If opening a top loader correctly and pulling the card out easily is an issue, maybe you should not be handling cards to begin with. There couldn't be an easier system for placing and removing cards, than a top loader. I am sure if you check youtube, there is probably an instructional video you could watch that would show you how easy it is. cards will slide out the top of top loaders if they aren't secured with a little piece of tape, which mine was. I have shipped thousands of cards in top loaders, never an issue, ever. You keep on keeping on, due your thing, I will do mine. Never an issue before, Never an issue after. One off, that was clearly mentioned, and was merely sharing the story. I will continue to submit in top loaders every submission!

Who cares how easy it is for you, or if there is a YouTube video? They say send in card saver to prevent exactly what happened to you.
Better not complain about damage if you straight refuse to ship correctly.

[PowellSportCard]

Originally Posted by LC2nine10

Who cares how easy it is for you, or if there is a YouTube video? They say send in card saver to prevent exactly what happened to you.
Better not complain about damage if you straight refuse to ship correctly.

Well the serial know it all decided to drop by and comment. #1, this thread was never about how I shipped my card, if you READ the whole story, this had nothing to do with the card being damaged in transit. My emails back and forth with Derek Ficken clearly never even ONCE brought up how the cards were received, or the holders they were in, because it was 100% a non issue. #2. IT DOES NOT STATE ANYWHERE ON BECKETTS FORM THAT YOU HAVE TO SHIP IN A CARD SAVER! Please do yourself a favor and everyone else, and read it carefully before dropping these absurdly incorrect comments. Applies to all know it all BO card forum members. It does clearly state that cards should be put In a semi-rigid holder such as a card saver. It also very clearly states that a penny sleeve should be used in conjunction with the semi-rigid holder. AM I MISSING SOMETHING HERE? Do yourself a favor and google "semi-rigid card holder" , let me know what you come up with. TOP LOADERS ARE SEMI RIGID CARD HOLDERS! BGS does not give two flying F%^$S about cards being in a top loader. Thanks for lesson Community!

[Nybravest]

Originally Posted by LC2nine10

Who cares how easy it is for you, or if there is a YouTube video? They say send in card saver to prevent exactly what happened to you.
Better not complain about damage if you straight refuse to ship correctly.

Why are you pinning this on him? Isn’t it possible someone at bgs F’d it up on their end?

[Dr kicker]

All submissions must be addressed to Beckett Grading Services. Improperly addressed shipments are not subject to turnaround time guarantees. Cards should be sent in oversized (3.25" X 5") semi-rigid holders (such as a Card Saver I). Penny sleeves may also be used in conjunction with the oversized semi-rigid holders. BGS will not be responsible for any damages incurred by the use of other holders. For detailed instructions on how to properly package your cards for shipment, please click here.

https://www.beckett.com/grading/submit

[wildx]

i am going through this very same thing right now! sent my 03 04 lebron james skybox autographicx silver rc in and it was beautiful, got it back tuesday and all 9-9.5 subs except for the 7.5 corner grade. sure enough the corner was dinged exactly like it would be if you dropped the card and it landed on the corner. i am in the process of dealing with them now but they are completely claiming there is no way their guy dropped it. pure bullcrap!
https://ibb.co/8shxD3T
https://ibb.co/74GKPWJ

[Wiseguy917]

Crack it, trim it, send it to PSA. They’ll give you a 10, no problem.

[LC2nine10]

Originally Posted by Nybravest

Why are you pinning this on him? Isn’t it possible someone at bgs F’d it up on their end?

Oh they might have. But if it was sent in the way they wanted theyd probably have less of a leg to stand on when denying fault.

Not following directions and then wondering why something turned out wrong seems silly.

[BabaORiley]

Originally Posted by rudyjustinfarrell

There is a thread somewhere in the Baseball section showing how PSA squished and stretched/deformed an acetate card (corner). It still graded a PSA 9 I believe.

Yes... I believe cards get damaged in the grading process. It sucks.

That's my thread/horror story.

Here ya go: https://www.blowoutforums.com/showth...a+damaged+soto

Brief summary: I sent a Juan Soto '18 Update Clear Acetate /10 card to PSA. They snipped a corner OR melted the corner during the sealing process and proceeded to slab the card anyway. It arrived to me as a PSA 9 with a funky corner. I had pics that I had taken just before sending in but the fact they went through with the slabbing is probably what was my saving grace. They gave me every $ that I had paid insurance for when valuing with them but that's probably a $15-20k card in a PSA 9 these days.

[GKG51]

The grading process in general is a scam. PSA experiences:
-I got a 1992-93 team signed Kings Hrudey stick authenticated for $200.
-I got an Gretzky Auto in person, saw Wayne sign the Game Program with my own 2 eyes, they charged me $100 to say it was fake.

The biggest beaf I had is that they charge outrageous amounts of money to grade a card and unless a card is Beckett or PSA, you get 60-80% of the value. On the flip side, the cheap grading companies are meaningless and can't actually hurt the value. It's a hobby so I just try to enjoy the cards I have.