eBay switcheroo advice needed.

Chucky · 05-09-2019, 11:56 PM

Has anyone had any luck winning a case when a buyer claims they got a different card than they ordered? I sold a card a month ago and today buyer opens up a return and says he received a different card. I’ve never even owned the card he sent a picture of. Any chance of me winning this case?

wethenorth · 05-10-2019, 05:03 AM

Unfortunately no, how much is the card btw?

GoClips! · 05-10-2019, 06:28 AM

That's brutal. The seller seriously has no chance here? I hadn't thought of a buyer pulling that type of garbage.

shrevecity · 05-10-2019, 06:29 AM

Inless he admits to it or does not send anything back you have very little chance. Once you get the item back you may have luck calling Ebay and getting them to refund you/ Ebay is getting a little more seller friendly but the are still cases that are very tough to prove, like this one.

alexlazarevich · 05-10-2019, 12:29 PM

Quote:

Originally Posted by shrevecity

Inless he admits to it or does not send anything back you have very little chance. Once you get the item back you may have luck calling Ebay and getting them to refund you/ Ebay is getting a little more seller friendly but the are still cases that are very tough to prove, like this one.

I agree with this. Force the buyer to open a case and send the item back. When it arrives and it is the wrong item, call eBay and report that the buyer returned the wrong item. If the buyer has done this multiple times, eBay might catch wind and do something about it.

Isn't using the USPS to commit fraud a felony? If the buyer knows this, they might think twice about sending the wrong item back. Maybe?

Chucky · 05-10-2019, 01:06 PM

The buyer filed a return and said I sent the wrong item and posted a picture. I figured I’m out of luck on this one. I’ll wait until I receive the card and give eBay a call. It’s only $80 but it’s really the point of it. Plus I have to pay for return shipping so it’s a loss for me all the way around. Thanks for the input.

shrevecity · 05-10-2019, 01:29 PM

It would be a criminal case that likely could not be proven beyond doubt. Its a he said she said type situation.

Sharard · 05-12-2019, 09:41 AM

Your eBay history also good or bad can work for you here.. I’ve had in last few years low feedback buyers with new accounts claim I sent wrong cards but I knew I did not. These where pretty high amount cards... was from a few years ago.. I’ve been with ebay since 2005.. they sided with me both times, and yes I know I was lucky, but does show if work hard on shipping, and making your buyers happy, eBay does look at past performances as part of their decision process. I know not everyone has had the same experience.

shrevecity · 05-12-2019, 09:52 AM

Quote:

Originally Posted by Sharard

Your eBay history also good or bad can work for you here.. I’ve had in last few years low feedback buyers with new accounts claim I sent wrong cards but I knew I did not. These where pretty high amount cards... was from a few years ago.. I’ve been with ebay since 2005.. they sided with me both times, and yes I know I was lucky, but does show if work hard on shipping, and making your buyers happy, eBay does look at past performances as part of their decision process. I know not everyone has had the same experience.

They just told you they sided with you. More than likely they refunded the buyer themselves. They do that from time to time especially in cases like this.

JeffG1954 · 05-12-2019, 10:26 AM

Quote:

Originally Posted by shrevecity

They just told you they sided with you. More than likely they refunded the buyer themselves. They do that from time to time especially in cases like this.

Yes...this^^....the one thing that eBay customer service is good at is telling you what you want to hear to get you off of the phone.

05-09-2019, 11:56 PM	#1
Chucky Member Join Date: Jul 2007 Posts: 1,565 Basketballchuck	eBay switcheroo advice needed. Has anyone had any luck winning a case when a buyer claims they got a different card than they ordered? I sold a card a month ago and today buyer opens up a return and says he received a different card. I’ve never even owned the card he sent a picture of. Any chance of me winning this case?

05-10-2019, 05:03 AM	#2
wethenorth Member Join Date: Dec 2014 Posts: 3,565 sportscardskingdom15 raptors	Unfortunately no, how much is the card btw? __________________ Website / Tradelist: https://www.flickr.com/photos/wethenorth/albums Generate Flickr Photo / Album BBCode \| Ebay Listing to BBCode - https://tools.sportscard.trade

05-10-2019, 06:28 AM	#3
GoClips! Member Join Date: Jun 2009 Location: Portland, OR (formerly CA) Posts: 4,539 GoClips	That's brutal. The seller seriously has no chance here? I hadn't thought of a buyer pulling that type of garbage. __________________ LOOKING FOR: Rare DEANDRE JORDAN, BLAKE GRIFFIN Patch/Autos, Chris Kaman, Al Thornton, 08-09 Topps Hardwood Sketches, and 08-09 UD Black on-patch autos #/15. PM me if you have any! WINNER of Blowout Survivor Season 2

05-10-2019, 06:29 AM	#4
shrevecity Member Join Date: Jul 2013 Posts: 28,059	Inless he admits to it or does not send anything back you have very little chance. Once you get the item back you may have luck calling Ebay and getting them to refund you/ Ebay is getting a little more seller friendly but the are still cases that are very tough to prove, like this one.

05-10-2019, 01:06 PM	#6
Chucky Member Join Date: Jul 2007 Posts: 1,565 Basketballchuck	The buyer filed a return and said I sent the wrong item and posted a picture. I figured I’m out of luck on this one. I’ll wait until I receive the card and give eBay a call. It’s only $80 but it’s really the point of it. Plus I have to pay for return shipping so it’s a loss for me all the way around. Thanks for the input.

05-10-2019, 01:29 PM	#7
shrevecity Member Join Date: Jul 2013 Posts: 28,059	It would be a criminal case that likely could not be proven beyond doubt. Its a he said she said type situation.

05-12-2019, 09:41 AM	#8
Sharard Member Join Date: Feb 2014 Posts: 2,638	Your eBay history also good or bad can work for you here.. I’ve had in last few years low feedback buyers with new accounts claim I sent wrong cards but I knew I did not. These where pretty high amount cards... was from a few years ago.. I’ve been with ebay since 2005.. they sided with me both times, and yes I know I was lucky, but does show if work hard on shipping, and making your buyers happy, eBay does look at past performances as part of their decision process. I know not everyone has had the same experience.