Upper deck redemption website issue?

pbralex · 02-01-2018, 09:10 AM

Has anyone else been having problems with Upper Deck’s redemption page? I’ve tried to log in many times over the last 3 days and have gotten various error messages.

TIcowboys · 02-01-2018, 09:16 AM

Just tried it and also got the error messages

chris_ac · 02-01-2018, 10:19 AM

Maybe they’re busy loading the proper names for the Artifacts redemptions? For all the bashing of Panini and even Topps redemptions, UD at this point is still the worst.

Biggums7 · 02-01-2018, 12:24 PM

its been down for almost 2 weeks

hairysasquatch · 02-01-2018, 05:02 PM

Quote:

Originally Posted by chris_ac

Maybe they’re busy loading the proper names for the Artifacts redemptions? For all the bashing of Panini and even Topps redemptions, UD at this point is still the worst.

Logic: bashing one or more companies does not equate to expressing love for another company.

TJJefferson · 02-01-2018, 08:50 PM

They responded to all my emails in a pretty timely fashion back a few months ago when I tried to sign up but the system was down. It was less than a day until they e-mailed me back and told me they added me manually. Then they answered the next e-mails i had really quickly.

Ask them.

IndySportsCards · 02-01-2018, 09:34 PM

Quote:

Originally Posted by TJJefferson

They responded to all my emails in a pretty timely fashion back a few months ago when I tried to sign up but the system was down. It was less than a day until they e-mailed me back and told me they added me manually. Then they answered the next e-mails i had really quickly.

Ask them.

They need to hire a full time web developer. This is something I'd have fixed within 24 hours. For the companies I've worked for in the past, this would be totally unacceptable.

dreamerfan · 02-02-2018, 05:42 AM

I just hope they get it together soon....

chris_ac · 02-02-2018, 07:21 AM

Quote:

Originally Posted by hairysasquatch

Logic: bashing one or more companies does not equate to expressing love for another company.

I can't tell if you don't like my statement or what, but it's just a statement with my opinion. All 3 companies have been bashed at one point or another regardless, and it's just mho that UD redemptions are the worst backlog, issues of the bunch. Sorry if my logic seems bad and I don't really equate loving 1 more than the others, but if you want my opinion again, then I can

storm · 02-02-2018, 04:51 PM

They just told me, middle of next week at the earliest.

TASS · 02-02-2018, 06:15 PM

Quote:

Originally Posted by Biggums7

its been down for almost 2 weeks

I just tried logging on today for the 1st time in months, then I saw this thread where it's been down 2 weeks??

Can't believe UD has let it go this long without at a minimum either a warning or explanation for it's customer

camden_yardage · 02-05-2018, 09:20 PM

Just tried it and it’s still down.

TASS · 02-06-2018, 01:12 PM

Does anyone have any updated information regarding this UD redemption issue, this is a #@#@#@#@ing unacceptable time frame to say the least!!

I've inquired a few times and have not received a response.

Just spoke to Upper Deck and they confirmed that their site is STILL down and quite frankly they don't know when they will be back up and running, this is just a #@#@#@#@ing mess!!!

storm · 02-06-2018, 03:52 PM

Quote:

Originally Posted by TASS

Does anyone have any updated information regarding this UD redemption issue, this is a #@#@#@#@ing unacceptable time frame to say the least!!

I've inquired a few times and have not received a response.

Just spoke to Upper Deck and they confirmed that their site is STILL down and quite frankly they don't know when they will be back up and running, this is just a #@#@#@#@ing mess!!!

I was 9 weeks into an "up to 12 week" wait on a redemption replacement. They told me as it is down on their end as well, my wait will start over whenever it comes back up.

TASS · 02-06-2018, 04:18 PM

Quote:

Originally Posted by storm

I was 9 weeks into an "up to 12 week" wait on a redemption replacement. They told me as it is down on their end as well, my wait will start over whenever it comes back up.

For a company the size of Upper Deck this is just unacceptable!!!

What is really troubling is just how cavalier the Customer Service Rep. was in telling me they had no idea how much longer they are going to be off line

storm · 02-07-2018, 05:33 PM

Quote:

Originally Posted by TASS

For a company the size of Upper Deck this is just unacceptable!!!

What is really troubling is just how cavalier the Customer Service Rep. was in telling me they had no idea how much longer they are going to be off line

Just checked, the message has changed.

Down for maintenance

Please check back soon

TASS · 02-07-2018, 06:09 PM

Quote:

Originally Posted by storm

Just checked, the message has changed.

Down for maintenance

Please check back soon

I tried again today, not sure what I thought was going to be different............and got the same message

odjickfan · 02-08-2018, 11:51 AM

At least, I'm not waiting on big money cards, but I hope I'll be able to get my Artifacts emerald rookie redemption one day.

youngmanrunning · 02-08-2018, 12:24 PM

This is what they emailed me.....

Hello,

Upper Deck’s member registration and redemption pages along with Upper Deck Authenticated’ s hologram page are currently down for updates. We apologize for any inconvenience this may be causing collectors. We will make an announcement when these pages are back up. Should you wish to receive an email when these pages are back up, please email us a request at QA@upperdeck.com. If you would like our Customer Care team to process a redemption manually or to have them review a UDA hologram number, please reach out toll free at (800)873-7332 or via email at QA@upperdeck.com.

k13 · 02-08-2018, 08:09 PM

How many more years for Pastrnak Cup RPA?

bigroger1980 · 02-08-2018, 09:09 PM

oh how i would love to get my jimmy g exquisite rpa

dcallow · 02-08-2018, 09:10 PM

Quote:

Originally Posted by k13

How many more years for Pastrnak Cup RPA?

You know they are just going to put these in a upcoming version of The Cup like they did with Tarasenko. At least you should get good replacement value.

tier1dc · 02-10-2018, 12:45 PM

The site is down because they lost redemption data. Either customer info or recently redeemed codes. That's the reason users can't access the site. They've pulled the database and are either trying to rebuild it or cull through emails & backend data to restore lost info.

No way the site is down for 3 weeks because of "updates". It was either compromised or data was corrupted & lost.

hairysasquatch · 02-16-2018, 08:00 PM

It's a giant upper decker for collectors. Do NOT spend your money here. They are in free fall.

anusinha · 02-16-2018, 09:47 PM

Looks like they fixed it

2/16/2018 UPDATE :

Hello,

Upper Deck would like to thank our collectors for their patience while maintenance was performed to bring the company's member registration, redemption, UDA hologram and NPN pages back online. These pages have all been restored and we are in the process of testing them. These pages will be back online and accessible to customers on Tuesday morning at 9:00 a.m. Pacific Standard Time.

In appreciation for the continued loyalty of Upper Deck's collecting community, the company will be sending out 89 Random Acts of Kindness packages (#UDRAK) to fans who actively add redemptions to their stating Tuesday through Sunday, February 25, 2018. #UDRAK packages will be shipped out during the first week of March.

Thank You,

02-01-2018, 09:10 AM	#1
pbralex Member Join Date: Sep 2014 Posts: 705 Alex.daugherty	Upper deck redemption website issue? Has anyone else been having problems with Upper Deck’s redemption page? I’ve tried to log in many times over the last 3 days and have gotten various error messages.

02-01-2018, 09:16 AM	#2
TIcowboys Member Join Date: Jul 2009 Location: NY Posts: 768 TIcowboys	Just tried it and also got the error messages __________________ Collecting: Dallas Cowboys Bo Jackson Colorado Avalanche Atlanta Braves Chicago Bulls Duke Blue Devils Arsenal FC New York Red Bulls Landon Donovan Tim Cahill USA Men's & Women's Soccer Jeff Gordon Tiger Woods

02-01-2018, 10:19 AM	#3
chris_ac Member Join Date: Apr 2010 Posts: 8,268	Maybe they’re busy loading the proper names for the Artifacts redemptions? For all the bashing of Panini and even Topps redemptions, UD at this point is still the worst. __________________ PC (NFS/NFT): Anze Kopitar/Justin Jefferson/Victor Wembanyama IG: playerclector

02-01-2018, 08:50 PM	#6
TJJefferson Member Join Date: Oct 2017 Location: St. Louis Posts: 161 tjjefferson thomasjeffersonlampe	They responded to all my emails in a pretty timely fashion back a few months ago when I tried to sign up but the system was down. It was less than a day until they e-mailed me back and told me they added me manually. Then they answered the next e-mails i had really quickly. Ask them. __________________ Buying Colton Parayko

02-02-2018, 05:42 AM	#8
dreamerfan Member Join Date: Jan 2010 Location: Waterford Michigan Posts: 2,530 dreamerfanecw	I just hope they get it together soon.... __________________ http://s137.photobucket.com/albums/q201/dreamerfanecw/#!cpZZ1QQtppZZ20 https://www.flickr.com/photos/148416489@N08/albums Always looking for Emma, Kay Lee Ray and Dawn Marie

02-01-2018, 12:24 PM	#4
Biggums7 Member Join Date: Jan 2016 Location: Deltona,FL Posts: 282 biggums7	its been down for almost 2 weeks

02-02-2018, 04:51 PM	#10
storm Member Join Date: Aug 2010 Location: vt Posts: 6,309	They just told me, middle of next week at the earliest.

02-05-2018, 09:20 PM	#12
camden_yardage Member Join Date: Jul 2007 Posts: 307 Smithvintagecards smithdfs	Just tried it and it’s still down.

02-06-2018, 01:12 PM	#13
TASS Member Join Date: Oct 2007 Location: RI Posts: 11,789 stevetass	Does anyone have any updated information regarding this UD redemption issue, this is a #@#@#@#@ing unacceptable time frame to say the least!! I've inquired a few times and have not received a response. *Just spoke to Upper Deck and they confirmed that their site is STILL down and quite frankly they don't know when they will be back up and running, this is just a #@#@#@#@ing mess!!!* __________________ So if I am going to be a hater who hates the Patriots then buddy I am going to be the best damn hater I can be. I AM ALL IN. Last edited by TASS; 02-06-2018 at 01:41 PM.

02-08-2018, 11:51 AM	#18
odjickfan Member Join Date: Nov 2012 Posts: 1,482 odjickfan	At least, I'm not waiting on big money cards, but I hope I'll be able to get my Artifacts emerald rookie redemption one day. __________________ Tradelist: https://docs.google.com/document/d/11IdFTXBFFoAaX6H2aVivPkQ53Eh4XI5g/edit?usp=sharing&ouid=106577311251479576706&rtpof=true&sd=true Wantlist: https://docs.google.com/document/d/1p25DD9-ZdSr5PobQTfdArgcqS3Ixon4x/edit?usp=sharing&ouid=106577311251479576706&rtpof=true&sd=true

02-08-2018, 12:24 PM	#19
youngmanrunning Member Join Date: Oct 2010 Location: Mendota Heights, MN Posts: 247	Email This is what they emailed me..... Hello, Upper Deck’s member registration and redemption pages along with Upper Deck Authenticated’ s hologram page are currently down for updates. We apologize for any inconvenience this may be causing collectors. We will make an announcement when these pages are back up. Should you wish to receive an email when these pages are back up, please email us a request at QA@upperdeck.com. If you would like our Customer Care team to process a redemption manually or to have them review a UDA hologram number, please reach out toll free at (800)873-7332 or via email at QA@upperdeck.com.

02-08-2018, 08:09 PM	#20
k13 Banned Join Date: Jan 2014 Posts: 12,617	How many more years for Pastrnak Cup RPA?

02-08-2018, 09:09 PM	#21
bigroger1980 Member Join Date: Aug 2007 Location: New Albany indiana Posts: 1,238	oh how i would love to get my jimmy g exquisite rpa __________________ http://s1256.photobucket.com/albums/ii485/ROGERC80/ Always looking for vintage sports cards of any sport and auto memorabilia at a good price of course

02-10-2018, 12:45 PM	#23
tier1dc Member Join Date: Aug 2015 Posts: 5,541	The site is down because they lost redemption data. Either customer info or recently redeemed codes. That's the reason users can't access the site. They've pulled the database and are either trying to rebuild it or cull through emails & backend data to restore lost info. No way the site is down for 3 weeks because of "updates". It was either compromised or data was corrupted & lost.

02-16-2018, 08:00 PM	#24
hairysasquatch Member Join Date: Dec 2008 Location: In the Woods, Central NY Posts: 35,343	It's a giant upper decker for collectors. Do NOT spend your money here. They are in free fall. __________________ I am going signature-free

02-16-2018, 09:47 PM	#25
anusinha Member Join Date: Jan 2008 Posts: 13,437	Looks like they fixed it 2/16/2018 UPDATE : Hello, Upper Deck would like to thank our collectors for their patience while maintenance was performed to bring the company's member registration, redemption, UDA hologram and NPN pages back online. These pages have all been restored and we are in the process of testing them. These pages will be back online and accessible to customers on Tuesday morning at 9:00 a.m. Pacific Standard Time. In appreciation for the continued loyalty of Upper Deck's collecting community, the company will be sending out 89 Random Acts of Kindness packages (#UDRAK) to fans who actively add redemptions to their stating Tuesday through Sunday, February 25, 2018. #UDRAK packages will be shipped out during the first week of March. Thank You,