Comc and EBay

[cruiserdaddy7]

I wonder how long it will take before they hit 100 negatives? If they aren't combining shipping and/or not answering messages, this will end badly.

[Swipe79]

Probably sooner rather than later. Who knows what the story is with the two guys who left negatives. I don't know of any large consignment sellers who don't have negatives.

Originally Posted by cruiserdaddy7

I wonder how long it will take before they hit 100 negatives? If they aren't combining shipping and/or not answering messages, this will end badly.

[COMCMax]

double post...

[lisu]

Honestly, I don't even care about the fees. I'm just happy to have more traffic. The 20% fees they charge covers both Ebay listing, shipping, dealing with Ebay customers, and time - that is cheap to me.

If people buy on Ebay - then sure, they deduct 20% off, but I already have 20% auto accept set on my account.

[Cavaliercards]

Originally Posted by cruiserdaddy7

I wonder how long it will take before they hit 100 negatives? If they aren't combining shipping and/or not answering messages, this will end badly.

Probably August 15th, they have a lot they need to change.

[COMCMax]

Originally Posted by Swipe79

Probably sooner rather than later. Who knows what the story is with the two guys who left negatives. I don't know of any large consignment sellers who don't have negatives.

Looks like they aren't getting responses through Ebay emails response system.

COMC negative feedback

Welcome to Ebay COMC...lol

[Swipe79]

I was saying I'm not sure what the buyers needed/wanted from COMC as a seller.

On the one - I wouldn't have paid before COMC fixed the shipping issue. On the other, I assume it had to do with combined shipping as well.

Based on their response time to direct inquiries lately, I'm assuming they will not get five stars on communication. If they're going this route, they need to hire more help in the CS department.

Originally Posted by COMCMax

Looks like they aren't getting responses through Ebay emails response system.

COMC negative feedback

Welcome to Ebay COMC...lol

[jmscoggin]

Originally Posted by notsublime

I found this comical.

If so, you clearly did not read my entire post before responding. I have always said that high end sells on COMC. The problem was that it takes far longer than it does on Ebay and now that problem is fixed but it will come with an additional 20% penalty vs just listing it myself. Actually, about a 25% penalty as Ebay fees are 15% ish and COMC will be 20% Ebay + 20% cash out. I don't have a problem with you criticizing as I usually deserve it but if you are going to do so, please read my entire post before coming at me.

Originally Posted by COMCMax

Looks like they aren't getting responses through Ebay emails response system.

COMC negative feedback

Welcome to Ebay COMC...lol

Pretty sad how they couldn't see this coming, we predicted it right from the start. Ebay customer will not tolerate such poor customer service and/or communication.

[cardsrus1]

Originally Posted by COMCMax

Looks like they aren't getting responses through Ebay emails response system.

COMC negative feedback

Welcome to Ebay COMC...lol

It is good to see that the Ebay customers are getting the same customer "service" we all get!

[peterose4hof]

Originally Posted by jrod7290

How have you guys handled pricing? Do you price cards at what the going rate on comc is? Or do you go by ebay prices (completed sales,etc) I went through and put everything at around what I saw on ebay. It took forever and now in most cases I'm way below everyone else which brought out the flippers. I got 4 offers on the same card in about an hour even though it's $10 less than the next lowest one on the site.

I started going through my COMC listings and comparing them to eBay. Many of the ones that I had priced above eBay I lowered the price.

I think in the long-run COMC prices may drop to be more in line with eBay prices.

[UTVols10]

Originally Posted by COMCMax

Looks like they aren't getting responses through Ebay emails response system.

COMC negative feedback

Welcome to Ebay COMC...lol

Its is kind of hard to believe collectors dont know about the COMC website - If they would have went to the website instead of ordering off Ebay there would have been no problem with the shipping charges -- and I guess they were closed for the 3 day holiday weekend (which is why no communication) Oh well - I agree with the above poster about not sending any mid-high end stuff to them, as I can see the place could possibly shut down abruptly, if costs start piling up on them (and then there is taxes to look at)

[cruiserdaddy7]

Originally Posted by UTVols10

Its is kind of hard to believe collectors dont know about the COMC website - If they would have went to the website instead of ordering off Ebay there would have been no problem with the shipping charges -- and I guess they were closed for the 3 day holiday weekend (which is why no communication) Oh well - I agree with the above poster about not sending any mid-high end stuff to them, as I can see the place could possibly shut down abruptly, if costs start piling up on them (and then there is taxes to look at)

Maybe people were using their eBay bucks and/or earning the percentages back. Or had eBay gift cards. Maybe they don't spend their lives on the Blowout forum and don't read all the talk about COMC. Who knows....

[Swipe79]

Where have I heard this before...

Originally Posted by UTVols10

I can see the place could possibly shut down abruptly

[papercards]

Their customer service is going to have to drastically get better...back to where it was in 2011, because with Ebay and the enormous amount of cards they are selling currently....yikes.

[papercards]

I still would love to know how they are listing our items....I still have only 500 or so items out of 6500 plus items. I see some people only have 1500 cards in their port and over 1000 are on there. I see some cards listed, and mine which is the exact same card, has not...or vice versa.

The descriptions on some are horrible....how can you not list Mantle in the title of a vintage graded card?

[Swipe79]

Based on what I see listed out of my port - they are listing the oldest and newest cards first. I would guess they are working towards the middle.

Originally Posted by papercards

I still would love to know how they are listing our items....I still have only 500 or so items out of 6500 plus items. I see some people only have 1500 cards in their port and over 1000 are on there. I see some cards listed, and mine which is the exact same card, has not...or vice versa.

The descriptions on some are horrible....how can you not list Mantle in the title of a vintage graded card?

[Jonathon M]

2000 feedback with 16 negatives from 2 buyers and some of you are acting like this will be the end of comc.... Unbelievable...

[jmscoggin]

Originally Posted by Jonathon M

2000 feedback with 16 negatives from 2 buyers and some of you are acting like this will be the end of comc.... Unbelievable...

This is just a tiny leak in a dam that was built with crap materials and by slave labor.

[cruiserdaddy7]

Originally Posted by Jonathon M

2000 feedback with 16 negatives from 2 buyers and some of you are acting like this will be the end of comc.... Unbelievable...

Personally, I think it's just the tip of the iceberg. Their poor customer service/communication will get them a TON of poor feedback. One of us will be wrong. We can revisit this thread in a month or two. For once, I actually do hope I'm wrong here.

[timber09]

Originally Posted by jmscoggin

This is just a tiny leak in a dam that was built with crap materials and by slave labor.

I am hopeful that this transition actually leads to more accountability and better customer service long term. The contact and service I have received has always been top notch however I do understand there have been others who have had their struggles.

Also keep in mind that another way to look at their current eBay feedback is to say that they have received over 2000 positives already and only two buyers have had negative transactions - both of which appear to have stemmed from a lack of contact over a holiday weekend.

[jmscoggin]

Originally Posted by timber09

I am hopeful that this transition actually leads to more accountability and better customer service long term. The contact and service I have received has always been top notch however I do understand there have been others who have had their struggles.

Also keep in mind that another way to look at their current eBay feedback is to say that they have received over 2000 positives already and only two buyers have had negative transactions - both of which appear to have stemmed from a lack of contact over a holiday weekend.

When I was able to get a rep on the phone, my service experience was pretty good although I learned pretty early on not to email as they flat don't respond to it. The issue is that they just dramatically increased daily sales without any proportionate increase in staffing. Couple that with the fact that the medium where sales were increased from is a notorious customer service nightmare where everyone needs their hands held, wants partial refunds, has buyers remorse and wants a refund, expects two day delivery etc and I just don't see this ending well but I hope I'm wrong.

Actually I take the phone part back, that was abysmal too. The last two bad experiences I had were completely ignored by phone and email but I was able to PM Moe here and he got my problems addressed for me. If I wasn't on BO and Moe wasn't here, my problems would have likely never been fixed. Luckily, I've had no further issues since they scapegoated him, coincidence?

[notsublime]

Originally Posted by jmscoggin

When I was able to get a rep on the phone, my service experience was pretty good although I learned pretty early on not to email as they flat don't respond to it. The issue is that they just dramatically increased daily sales without any proportionate increase in staffing. Couple that with the fact that the medium where sales were increased from is a notorious customer service nightmare where everyone needs their hands held, wants partial refunds, has buyers remorse and wants a refund, expects two day delivery etc and I just don't see this ending well but I hope I'm wrong.

Actually I take the phone part back, that was abysmal too. The last two bad experiences I had were completely ignored by phone and email but I was able to PM Moe here and he got my problems addressed for me. If I wasn't on BO and Moe wasn't here, my problems would have likely never been fixed. Luckily, I've had no further issues since they scapegoated him, coincidence?

Please verify this statement for those of us that don't have assess to this information.

[jmscoggin]

Originally Posted by notsublime

Please verify this statement for those of us that don't have assess to this information.

I am not at liberty to reveal my sources but I have spoken to a birdy or two. Besides, I think the feedback speaks for itself.

[notsublime]

Originally Posted by jmscoggin

I am not at liberty to reveal my sources but I have spoken to a birdy or two. Besides, I think the feedback speaks for itself.

So basically you are running your mouth about something you don't really know about. I guess nothing will ever change with you.

[notsublime]

The feed back does speak for itself. Two ass hats that obviously were impatient over a long weekend. I think COMC is doing just fine considering that eBay is new for them.