eBay Member Filed Payment Dispute 7 Months Later

[Divino]

This is the first time it's ever happened to me, and it is for a $115 item. Got the email this morning that a member is filing a chargeback directly through their bank, and eBay is asking me to provide proof of delivery to the case.

Since it's been 7 months, what am I supposed to do? The tracking number is no longer valid. The order status page shows delivered, so I took a screenshot of that and attached it to the dispute, but am I automatically going to lose because I no longer have a tracking number since it's out of date?

eBay member for your blocking pleasure:

vicious_emporium

[Breesus85]

Originally Posted by Divino

This is the first time it's ever happened to me, and it is for a $115 item. Got the email this morning that a member is filing a chargeback directly through their bank, and eBay is asking me to provide proof of delivery to the case.

Since it's been 7 months, what am I supposed to do? The tracking number is no longer valid. The order status page shows delivered, so I took a screenshot of that and attached it to the dispute, but am I automatically going to lose because I no longer have a tracking number since it's out of date?

eBay member for your blocking pleasure:

vicious_emporium

Typically, if there was tracking uploaded to the order, and it shows delivery, you are protected by seller protections.

[Divino]

Originally Posted by Breesus85

Typically, if there was tracking uploaded to the order, and it shows delivery, you are protected by seller protections.

Yes the order itself says that it was delivered and there is a tracking number associated with the order. The tracking number is just not in usps system anymore.

I uploaded the screenshots of the order showing delivered. Hopefully that is enough.

[Grid]

You should be OK. USPS only maintains tracking info for 120 days. Unless you pay for signature confirmation, which it then shows for upwards of 2 years.

eBay has to know this is a thing

[Siberian13]

Originally Posted by Divino

This is the first time it's ever happened to me, and it is for a $115 item. Got the email this morning that a member is filing a chargeback directly through their bank, and eBay is asking me to provide proof of delivery to the case.

Since it's been 7 months, what am I supposed to do? The tracking number is no longer valid. The order status page shows delivered, so I took a screenshot of that and attached it to the dispute, but am I automatically going to lose because I no longer have a tracking number since it's out of date?

eBay member for your blocking pleasure:

vicious_emporium

Should have never made it past the bank. The bank should have laughed at them

[Divino]

Just a quick update, the case was decided in my favor this morning.

[LondonGames]

Originally Posted by Divino

Just a quick update, the case was decided in my favor this morning.

Great news. Wild we actually need to hold our breath when this happens.