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Old 03-01-2021, 06:52 AM   #1
KhalDrogo
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Default PSA Complete Through Date (CTD) Tracker

This is something new and good! PSA has posted data on the oldest subs in-house for each level. The CTD is the day before the oldest open order that has been checked in to the PSA system. It should be interesting to see how this moves in the coming months. I am guessing that since the new group was willing to publish this, they feel pretty confident they are going to improve upon turnaround times.

March 1, 2021

Walk-Through: 24 Feb 2021
Super Express: 23 Feb 2021
Express: 7 Jan 2021
Regular: 1 Nov 2020
Economy: 2 Aug 2020
Value - Ultra Modern: 9 July 2020
Value - Modern: 30 June 2020
Value - Vintage: 10 July 2020
Value - TCG: 8 July 2020
Quarterly Specials: 30 June 2020
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Old 03-01-2021, 07:22 AM   #2
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Well, I have 2 Express and 1 super Express in line. I will let you know how those go.
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Old 03-01-2021, 07:24 AM   #3
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Quote:
Originally Posted by KhalDrogo View Post
This is something new and good! PSA has posted data on the oldest subs in-house for each level. The CTD is the day before the oldest open order that has been checked in to the PSA system. It should be interesting to see how this moves in the coming months. I am guessing that since the new group was willing to publish this, they feel pretty confident they are going to improve upon turnaround times.

March 1, 2021

Walk-Through: 24 Feb 2021
Super Express: 23 Feb 2021
Express: 7 Jan 2021
Regular: 1 Nov 2020
Economy: 2 Aug 2020
Value - Ultra Modern: 9 July 2020
Value - Modern: 30 June 2020
Value - Vintage: 10 July 2020
Value - TCG: 8 July 2020
Quarterly Specials: 30 June 2020

Where is that located?
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Old 03-01-2021, 07:25 AM   #4
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Where is that located?

On the 'customer communication' page, just above all the blah blah blah about why they don't use a FIFO model.
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Old 03-01-2021, 07:29 AM   #5
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Where is that located?
Here you go... an actual link...

https://www.psacard.com/communication

Transparency is a good thing!
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Old 03-01-2021, 07:29 AM   #6
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I kinda question the accuracy of that tracker. Do they really have a regular order entered Nov 1 still there? Those are taking 4-6 weeks currently


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Old 03-01-2021, 07:33 AM   #7
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I kinda question the accuracy of that tracker. Do they really have a regular order entered Nov 1 still there? Those are taking 4-6 weeks currently


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I'm sure they do. It's not always one grader doing the order. If someone sent in a 300 card Regular order with Pokemon, vintage football, ultra-modern basketball, and pre-war baseball, it may take awhile to work its way through.

I am most interested in seeing how far behind these times fall in proportion to the passing days. Hopefully they update the page daily.
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Old 03-01-2021, 07:49 AM   #8
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Yeah - it would be cool if there was a way to download the data and then track it. Obviously there’s not, but would be nice. Then we could graph the changes


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Old 03-01-2021, 07:52 AM   #9
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wow, so my order that I sent out last October still has 6 more months to go.

That'll be over 1 year from mailing it out to having it back. Insane.
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Old 03-01-2021, 08:10 AM   #10
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Yeah - it would be cool if there was a way to download the data and then track it. Obviously there’s not, but would be nice. Then we could graph the changes


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This data would take like four seconds to put in Excel. It's literally only 10 entries.
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Old 03-01-2021, 08:15 AM   #11
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wow, so my order that I sent out last October still has 6 more months to go.

That'll be over 1 year from mailing it out to having it back. Insane.
I wouldn't underestimate the impact that today's price changes will have on that. There has to be a turning point somewhere that makes it not worth paying $25 to grade a set of value modern cards like 2021 Topps base rookies, or 2020 Donruss football base rookies anymore. Maybe it wasn't at $15/card, but maybe it is different at $25/card
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Old 03-01-2021, 08:25 AM   #12
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I wouldn't underestimate the impact that today's price changes will have on that. There has to be a turning point somewhere that makes it not worth paying $25 to grade a set of value modern cards like 2021 Topps base rookies, or 2020 Donruss football base rookies anymore. Maybe it wasn't at $15/card, but maybe it is different at $25/card
Are you stupid people will continue to send in junk. They just pass there fee into the customer. Prices going to the moon!!! I’ll be sending in thousands still probably every card I open and see.
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Old 03-01-2021, 08:25 AM   #13
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I wouldn't underestimate the impact that today's price changes will have on that. There has to be a turning point somewhere that makes it not worth paying $25 to grade a set of value modern cards like 2021 Topps base rookies, or 2020 Donruss football base rookies anymore. Maybe it wasn't at $15/card, but maybe it is different at $25/card
Agreed. Also, this should really slow down the amount of stuff that's been getting kicked to the front of the line via express and economy orders, which means they should be able to start making inroads on bulk.
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Old 03-01-2021, 08:26 AM   #14
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Originally Posted by rwperu34 View Post
This data would take like four seconds to put in Excel. It's literally only 10 entries.
Right. Just subtract the integer of today's date and then have a formula to calculate business days, and their posted dates.
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Old 03-01-2021, 08:36 AM   #15
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Agreed. Also, this should really slow down the amount of stuff that's been getting kicked to the front of the line via express and economy orders, which means they should be able to start making inroads on bulk.
Screw that I pay express the big fee and I want it back. Pay to get rich in this market next time you pay the fee. Turn $100 raw card to 8k. I’ll keep paying the fees express.
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Old 03-01-2021, 08:43 AM   #16
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Right. Just subtract the integer of today's date and then have a formula to calculate business days, and their posted dates.
Yes. I will plan to do this probably twice a month if they update at least that frequently.
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Old 03-01-2021, 08:46 AM   #17
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Transparency is cool, however this data means nothing based off of this line, "The CTD is based on order entry date, which means the day the order was formally entered into the PSA system for authentication and grading."

Transparency would be when they actually receive the order in the mail. If it taken them 5 months to log in an order than this data is useless
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Old 03-01-2021, 11:00 AM   #18
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Quote:
Originally Posted by KhalDrogo View Post
This is something new and good! PSA has posted data on the oldest subs in-house for each level. The CTD is the day before the oldest open order that has been checked in to the PSA system. It should be interesting to see how this moves in the coming months. I am guessing that since the new group was willing to publish this, they feel pretty confident they are going to improve upon turnaround times.

March 1, 2021

Walk-Through: 24 Feb 2021
Super Express: 23 Feb 2021
Express: 7 Jan 2021
Regular: 1 Nov 2020
Economy: 2 Aug 2020
Value - Ultra Modern: 9 July 2020
Value - Modern: 30 June 2020
Value - Vintage: 10 July 2020
Value - TCG: 8 July 2020
Quarterly Specials: 30 June 2020
It's a nice step, but undermined by the fact that orders aren't graded in the order that they are received. It also doesn't help that this data isn't front and center when a customer goes to submit.

Last edited by rfgilles; 03-01-2021 at 11:05 AM.
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Old 03-01-2021, 11:13 AM   #19
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Regular: 1 Nov 2020

Are you sure the date is correct? I sent my "regular" order on Nov 15, 2020 and got back to me Dec 30, 2020.
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Old 03-01-2021, 11:29 AM   #20
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Yeah, it's not a good way to gauge expected wait time.

It's just showing the last date every possible order at the given service level has been completed by.
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Old 03-01-2021, 11:53 AM   #21
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Yeah, it's not a good way to gauge expected wait time.

It's just showing the last date every possible order at the given service level has been completed by.
Internally, I’m sure they are looking at median and quartile times. This at least is a hard stop for people to look at. More info is always better.
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Old 03-01-2021, 12:41 PM   #22
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FWIW, I have an ultra modern bulk sub that arrived on 7/23 and entered on 9/15. It is in Q2 as of last Thursday.
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Old 03-01-2021, 12:51 PM   #23
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Quote:
Originally Posted by KhalDrogo View Post
This is something new and good! PSA has posted data on the oldest subs in-house for each level. The CTD is the day before the oldest open order that has been checked in to the PSA system. It should be interesting to see how this moves in the coming months. I am guessing that since the new group was willing to publish this, they feel pretty confident they are going to improve upon turnaround times.

March 1, 2021

Walk-Through: 24 Feb 2021
Super Express: 23 Feb 2021
Express: 7 Jan 2021
Regular: 1 Nov 2020
Economy: 2 Aug 2020
Value - Ultra Modern: 9 July 2020
Value - Modern: 30 June 2020
Value - Vintage: 10 July 2020
Value - TCG: 8 July 2020
Quarterly Specials: 30 June 2020
I nominate you to post a weekly update

It's nice to see it officially instead of crowdsourcing it like we were in the other thread.

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Yes. I will plan to do this probably twice a month if they update at least that frequently.
I didn't read the entire thread obviously.
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Old 03-01-2021, 01:33 PM   #24
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Originally Posted by ksemmel View Post
Transparency is cool, however this data means nothing based off of this line, "The CTD is based on order entry date, which means the day the order was formally entered into the PSA system for authentication and grading."

Transparency would be when they actually receive the order in the mail. If it taken them 5 months to log in an order than this data is useless

They are trying to make themselves look good by manipulating facts. This isnt about transparency. I totally agree with you.
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Old 03-01-2021, 04:28 PM   #25
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Originally Posted by ksemmel View Post
Transparency is cool, however this data means nothing based off of this line, "The CTD is based on order entry date, which means the day the order was formally entered into the PSA system for authentication and grading."

Transparency would be when they actually receive the order in the mail. If it taken them 5 months to log in an order than this data is useless
Or burying this information at the bottom of a Customer Communication page instead of on the submission landing page.

Does it bother anyone else that PSA doesn't even accurately represent their cases on the site? The cases are made to look black.
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