new $0.75 shipping from eBay

[Swipe79]

This is the right way forward.

Originally Posted by premium1981

Why challenge it? I don't understand. If tracking stopped, issue the refund then file the claim. You will be reimbursed within a day or two. Block the guys and move on if you think he is lying.

Also, how are you providing proof of delivery if tracking stalled in Phoenix with no delivery?

[rwperu34]

Originally Posted by shrevecity

The kicker is you are going to likely be slapped with a 25.00 fee. Shouldn't be an issue filing the PIP on this.

Well isn't that total crap. Sell an $11 card, get a scummy buyer, and I'm not only out the card and the $11, but I get hurt for another $25?

You'd think with all the extra fees eBay is collecting from me they could cover this one...especially since they were the one's who accepted the charge.

[shrevecity]

Originally Posted by rwperu34

Well isn't that total crap. Sell an $11 card, get a scummy buyer, and I'm not only out the card and the $11, but I get hurt for another $25?

You'd think with all the extra fees eBay is collecting from me they could cover this one...especially since they were the one's who accepted the charge.

They expect you to prove delivery as well. This has been the policy for years on cc chargebacks. There is a chance you will be protected since you can prove shipment but don't hold your


. This is one of those things you sometimes will have to eat as a business owner. There are ways you can add a little bit to provide cover for these. On non ese items I include 50 cents to cover things like this.

[rwperu34]

Originally Posted by premium1981

Why challenge it? I don't understand. If tracking stopped, issue the refund then file the claim. You will be reimbursed within a day or two. Block the guys and move on if you think he is lying.

Also, how are you providing proof of delivery if tracking stalled in Phoenix with no delivery?

My instinct is to refund, I just need to know if I need to challenge to be eligible for the PIP claim.

I guess I wasn't clear in my OP. The reason for the chargeback is "The buyer did not recognize the transaction". That's why I ask about the PIP claim. Nowhere on the request does it say they didn't receive it, even though if they did receive it I'd probably challenge and win.

[Swipe79]

Here's a fun guy - this is one of my 2/20 labels.

"I have a hard time believing the slowdown ploy. I get 30-40 packages every week and yours is the only one from that time period to not have arrived. The more probable scenario is the USPS tried to run it thru their sorter machine and destroyed it. Since Ebay started their CHEAP shipping I have lost over 10% of orders shipped this way. I have started to ask for better shipping because of it."

I love the people that complain about cheap shipping when the regular shipping is available.

[jamcas997]

Originally Posted by Swipe79

Here's a fun guy - this is one of my 2/20 labels.

"I have a hard time believing the slowdown ploy. I get 30-40 packages every week and yours is the only one from that time period to not have arrived. The more probable scenario is the USPS tried to run it thru their sorter machine and destroyed it. Since Ebay started their CHEAP shipping I have lost over 10% of orders shipped this way. I have started to ask for better shipping because of it."

I love the people that complain about cheap shipping when the regular shipping is available.

Like me and my others you offer bbl mailer with tracking and it is up to these buyers to choose it. IMO it is their choice to make and should be more their responsibility not ours. To many things on the internet with quick satisfaction and instant gratification have led to these whiny entitled buyers. Just MHO

[Swipe79]

There does seem to be some entitlement in some cases.

I will say that I have more current INR than I have had in the last six months combined this week.

I'm at five orders currently open and I can only think of three since September that ended in refunds - generally the card showed up a few days after the case was opened.

Originally Posted by jamcas997

Like me and my others you offer bbl mailer with tracking and it is up to these buyers to choose it. IMO it is their choice to make and should be more their responsibility not ours. To many things on the internet with quick satisfaction and instant gratification have led to these whiny entitled buyers. Just MHO

[Bosoxfan5990]

Originally Posted by Swipe79

Here's a fun guy - this is one of my 2/20 labels.

"I have a hard time believing the slowdown ploy. I get 30-40 packages every week and yours is the only one from that time period to not have arrived. The more probable scenario is the USPS tried to run it thru their sorter machine and destroyed it. Since Ebay started their CHEAP shipping I have lost over 10% of orders shipped this way. I have started to ask for better shipping because of it."

I love the people that complain about cheap shipping when the regular shipping is available.

Wonder if it was this poster.

https://www.blowoutforums.com/showpo...&postcount=286

[rwperu34]

A true story to consider when you lose a "batch" of cards. One rainy night I was driving from St. Louis to Springfield, MO. I saw on the side (or off, in one case) of the road a UPS, FedEx, and USPS truck. The third of those was involved in a fatality...the kind of thing that shuts the Interstate down for four hours.

I had something similar happen last year. It was only five items because my 2022 volume was so much lower, but at one point those were five of my seven INR over a six month period.

[rwperu34]

Originally Posted by shrevecity

The kicker is you are going to likely be slapped with a 25.00 fee. Shouldn't be an issue filing the PIP on this.

No fee. I forget exactly how they worded it, but it was clear that I won't be charged extra.

[shrevecity]

Originally Posted by rwperu34

No fee. I forget exactly how they worded it, but it was clear that I won't be charged extra.

Could be because you have proof of shipment. That used to be the actual requirement to be covered in these cases the ese creates a different scenario since they also state acceptance is not required.

I guarantee ebay will lose this case and have to eat that fee themselves. CC companies really don't care what proof is provided.

[jamcas997]

Originally Posted by rwperu34

A true story to consider when you lose a "batch" of cards. One rainy night I was driving from St. Louis to Springfield, MO. I saw on the side (or off, in one case) of the road a UPS, FedEx, and USPS truck. The third of those was involved in a fatality...the kind of thing that shuts the Interstate down for four hours.

I had something similar happen last year. It was only five items because my 2022 volume was so much lower, but at one point those were five of my seven INR over a six month period.

I saw a similar accident on 44 just west of Rolla, MO either in June of 19 or July of 21. After a bad rain one morning.

[DiamondDonovan]

Originally Posted by Swipe79

I love the people that complain about cheap shipping when the regular shipping is available.

Right!

I put language in every ESE listing that upgraded shipping is available...over these last two years, only once has anybody requested to pay the extra couple bucks for BMWT.

[jamcas997]

Originally Posted by DiamondDonovan

Right!

I put language in every ESE listing that upgraded shipping is available...over these last two years, only once has anybody requested to pay the extra couple bucks for BMWT.

This is from one of my older listings when the program first rolled out

PLEASE READ ALL BEFORE BUYING INCLUDING THE SHIPPING SPECIFICS BELOW SO THERE ARE NO ISSUES LATER.

You are bidding on the card in the Title a XXXXXXXXX .

Now shipping under EBAY STANDARD ENVELOPE IN A PWE.

Please Wait FOR INVOICE so that you do not over pay. If you do buy multiple items and pay for each individually before we can combine them we will not be able to refund you the difference as we are incurring added fees from EBAY and PAYPAL. So please use the EBAY CART or wait for an invoice so you can save money .

Shipping Policies: This item will be shipped under the EBAY STANDARD ENVELOPE Program. So we are yes now using PWEs to ship. If you prefer a bubble mailer with tracking then ask for an invoice with correct shipping as it will be more.

Not all items will fall under the standard envelope program.




And this is from my most recent as I have updated over time as I felt the need to update for issues with the program.




PLEASE READ ALL BEFORE BUYING INCLUDING THE SHIPPING SPECIFICS BELOW SO THERE ARE NO ISSUES LATER.

You are buying a XXXXXXXX .

Now shipping under EBAY STANDARD ENVELOPE IN A PWE, So please know and understand as a buyer how standard envelope works .

Please Wait FOR INVOICE so that you do not over pay. If you do buy multiple items and pay for each individually before we can combine them we will not be able to refund you the difference as we are incurring added fees from EBAY and PAYPAL. So please use the EBAY CART or wait for an invoice so you can save money .

Shipping Policies: This item will be shipped under the EBAY STANDARD ENVELOPE Program. So we are yes now using PWEs to ship. If you prefer a bubble mailer with tracking then ask for an invoice with correct shipping as it will be more. Not all items will fall under the standard envelope program.

[premium1981]

People don’t read descriptions. Waste of computer ink to put anything more than basics in it.

[shrevecity]

Originally Posted by premium1981

People don’t read descriptions. Waste of computer ink to put anything more than basics in it.

Yeah that is fact.

I don't get why so many get so up in arms. If you follow the policy it's virtually impossible to get ripped off as a buyer and seller. Any negs you receive for these are easy to get removed

[jamcas997]

Originally Posted by premium1981

People don’t read descriptions. Waste of computer ink to put anything more than basics in it.

Well when I get that occasional jack wagon I copy and paste my little blurb and ask did you nor read? 99% of the time the issue is done. I did have the one clown with 88 fb who paid $8 free shipping for an ESE that complained about the PWE and stated all card should be shipped in bbl mailers with tracking. Some you cannot reach , but most say ya I need to start reading.

Yes we do know 99.9999998% do not read , but it can happen.

[shrevecity]

Originally Posted by jamcas997

Well when I get that occasional jack wagon I copy and paste my little blurb and ask did you nor read? 99% of the time the issue is done. I did have the one clown with 88 fb who paid $8 free shipping for an ESE that complained about the PWE and stated all card should be shipped in bbl mailers with tracking. Some you cannot reach , but most say ya I need to start reading.

Yes we do know 99.9999998% do not read , but it can happen.

Ignore and block them.

[jamcas997]

Originally Posted by shrevecity

Ignore and block them.

Thats where they end up at on the BBL and on my excel so I know why I blocked them. Oh and then let people here know if they end up being a real PITA.

[cjmccreary]

So, to summarize, if you get a refund request because the buyer says it hasn't arrived even though it shows delivered the proper action is to refund and file a claim after 30 days? I'm dealing with one that shows delivered on 2/27 but buyer says today it still hasn't shown up. Or wait until 30 days to refund so we both get our money back in timely fashion if the card still hasn't arrived?

[DiamondDonovan]

Originally Posted by cjmccreary

So, to summarize, if you get a refund request because the buyer says it hasn't arrived even though it shows delivered the proper action is to refund and file a claim after 30 days? I'm dealing with one that shows delivered on 2/27 but buyer says today it still hasn't shown up. Or wait until 30 days to refund so we both get our money back in timely fashion if the card still hasn't arrived?

Refund buyer first, then you file the PIP claim later (~30 days). I never had a claim rejected, its just something that I have to remember to do since they have that 30 day requirement.

[shrevecity]

Originally Posted by cjmccreary

So, to summarize, if you get a refund request because the buyer says it hasn't arrived even though it shows delivered the proper action is to refund and file a claim after 30 days? I'm dealing with one that shows delivered on 2/27 but buyer says today it still hasn't shown up. Or wait until 30 days to refund so we both get our money back in timely fashion if the card still hasn't arrived?

If it shows delivered then it's up to you if you want to refund or not. You will not be forced to refund. If they are being Dickson snout it. They will be kicking rocks

[Swipe79]

I usually explain that it is common they get marked delivered when the last scan happens at the post office. The person delivering the mail does not scan it delivered. I ask them to wait a few days and get back to me if the item does not show. I reiterate that the ESE is better than a typical PWE as it offers some tracking but that it is not always as accurate as FC or Priority.

I've had three this week who opened a claim the day the item did not show and closed it the same or next day after getting the item.

One of them opened a claim and then their neighbor brought it over.

[JeffG1954]

Originally Posted by cjmccreary

So, to summarize, if you get a refund request because the buyer says it hasn't arrived even though it shows delivered the proper action is to refund and file a claim after 30 days? I'm dealing with one that shows delivered on 2/27 but buyer says today it still hasn't shown up. Or wait until 30 days to refund so we both get our money back in timely fashion if the card still hasn't arrived?

What Shrev said above. You can refund and wait until the 30 days has passed to file the insurance claim, or you can reply to the item not received complaint with the tracking number that shows "delivered" and you will win the case. If you do decide to refund I would wait until the last day before eBay closes the case in your favor, it shortens the waiting time to file the PIP insurance claim. You will get the $$ amount from the auction back, but if you did charge for shipping that will not be refunded.....only the item cost is refunded through the insurance program. Either way, negative or neutral feedback is removable.

[timber09]

Looking for a little help with combined shipping. This has never been an issue in the past however it seems the system will not implement my rules to combine shipping.

Looking for a way to bulk edit my listings to make sure that buyers pay $0.00 shipping for each additional item.

Is there a way to automate this anymore or does the buyer just have to add to cart and request invoice?

Here is what I have tried to do so far but, as of this morning, there are still purchases that come across where the buyer has paid full freight for shipping.

- I list with Card Dealer Pro and (at least I think) I have all the settings correct on that side of things

- eBay bulk editor
- removed "immediate payment" requirement
- set shipping profile
- amended shipping for all listings

Still having problems - any help appreciated.