Ebay Sales Down

[jamcas997]

My sales as far as items sold and I have increased inventory. IMO economy is part of the problem. As of now if the sales stay low and I keep putting up inventory I may make half my total sales from last year and a third from the year before.

2022
JAN 440
FEB 376
MAR 439
APR 617
MAY 453
JUN 454
JUL 866
AUG 507
SEP 320
OCT 325
NOV 616
DEC 337
TOTAL 5750

2023
JAN 489
FEB 458
MAR 651
APR 453
MAY 371
JUN 911
JUL 659
AUG 377
SEP 271
OCT 232
NOV 176
DEC 138
TOTAL 5186

[Bosoxfan5990]

January is already trending to be my best month since July 2023.

[Raleigh504]

I am up a ton on $ amount due to some Strouds I sold this month and other card I got back from PSA. Quantity is barely up MoM at this point. For YoY this month is head and shoulders above last year.

If the month ended today then this would be my second highest $ amount from last January to now. Granted I know unless I keep hitting it out of the park with getting the hottest player back from grading and getting all 10s that this won't sustain in the long run. But it is a nice way to start the year.

[beauspencer]

My January reflects the title of this thread. Started off hot, but it's been slower the last week. A big part of that was not listing any new inventory for a week and being out of town for 4 days.

I have seen prospect cards moving much quicker than the last couple months (obviously), so I need to turn my attention to getting Bowman listed in the next couple weeks.

First half of January compared to first half of December - Sales ($) down 7%. Sales (volume) down 1%.

Compared to the same time period last year - Sales ($) down 16%. Sales (volume) down 30%.

[shrevecity]

My sales have been good but they are feast or famine. Went most of weekend only sold about 8 items. Then Monday did almost 500 before noon.

[rwperu34]

Originally Posted by Bosoxfan5990

January is already trending to be my best month since July 2023.

Yep. Since the start of August my last two weeks are #1 and #3 (by a measly $30!). I am just a few hundred dollars away from beating my Oct/Nov combined!!! I am more than double through the 17th last year. Which brings me back around to my question; will there be another bump toward the end of January or did the January bump occur early this year?

[cjmccreary]

Ebay app is giving me all kinds of trouble today while trying to list. It's not giving the option to change the condition but when I go to list, it says "condition" is missing. Anyone else having issues?

[hammertime]

Originally Posted by cjmccreary

Ebay app is giving me all kinds of trouble today while trying to list. It's not giving the option to change the condition but when I go to list, it says "condition" is missing. Anyone else having issues?

Yep, had to save drafts and then finish them on my desktop.

[cjmccreary]

Originally Posted by hammertime

Yep, had to save drafts and then finish them on my desktop.

That's what I ended up doing too. Hope it's fixed soon - super annoying.

[jkampis]

App seemed to be working properly again yesterday afternoon, FYI.

[shrevecity]

Originally Posted by jkampis

App seemed to be working properly again yesterday afternoon, FYI.

I listed several items around 4pm on it and a few more later in the evening with no issues

[BGT Masters]

Originally Posted by BGT Masters

I called and talked with them, explained the situation and wouldn't you know it they are going to cover it. She agreed that they were pulling a fast one and they were not covered by ebay money back guarantee. She told me to go ahead and accept the return and they are going to cover the return shipping as well. She said she didn't want them to get to keep the item and to make them ship it back. She said when I get the item back to all her number (which I was given) and if it is damaged their return amount paid by ebay will reflect the damage.

Small update on this. After many calls since ebay, surprise surprise, lied and not only is my item broken, I got screwed out of keeping half the money on the return.

A summary.

Buyer buys an item $150+. At the 29-30 day mark files a return saying its broken. Its a control board/panel. I messaged buyer and they admitted to selling and installing the part on one of their customers machines. The person they sold it to returned it to them after they broke it after having it for several weeks.

I call ebay, they review details tell me the buyer doesn't qualify for the money back but to accept the return and they would cover the refund and the return shipping and to call back once the item is returned.

I did this and am told I don't have to do anything else and not to refund ebay would handle it. After 2 days ebay closes the case and refunds them out of my money. I call and they apologize and tell me they have to manually put in for the refund and to wait a few days. I do and call back, am told it takes at most 5 business days, I wait a week, nothing. Call back, told to wait 10 business days. When I press the issue they tell me it was denied.

They told me the original rep back in December gave me bad information. So now I am stuck with return shipping, out original shipping (which is around $50) I have a broken item, and I didn't get to recoup my 50%. This is the sort of crap they uses to pull years back. They did apologize for lying to me several times. I'd like to out source my foot in their

[rwperu34]

Price Index comes in at +6%. To answer my question of will there be another bump it is a matter of when, not if.

[cholodolo]

Originally Posted by BGT Masters

Small update on this. After many calls since ebay, surprise surprise, lied and not only is my item broken, I got screwed out of keeping half the money on the return.

A summary.

Buyer buys an item $150+. At the 29-30 day mark files a return saying its broken. Its a control board/panel. I messaged buyer and they admitted to selling and installing the part on one of their customers machines. The person they sold it to returned it to them after they broke it after having it for several weeks.

I call ebay, they review details tell me the buyer doesn't qualify for the money back but to accept the return and they would cover the refund and the return shipping and to call back once the item is returned.

I did this and am told I don't have to do anything else and not to refund ebay would handle it. After 2 days ebay closes the case and refunds them out of my money. I call and they apologize and tell me they have to manually put in for the refund and to wait a few days. I do and call back, am told it takes at most 5 business days, I wait a week, nothing. Call back, told to wait 10 business days. When I press the issue they tell me it was denied.

They told me the original rep back in December gave me bad information. So now I am stuck with return shipping, out original shipping (which is around $50) I have a broken item, and I didn't get to recoup my 50%. This is the sort of crap they uses to pull years back. They did apologize for lying to me several times. I'd like to out source my foot in their

What in the absolute hell, sorry to hear this man. Totally ridiculous.

Can I ask, what type of business does the customer have? I've noticed you seem to have this happen quite often where someone breaks a motor/switches out a broken for a good etc. What industries?

[jkampis]

Originally Posted by BGT Masters

Small update on this. After many calls since ebay, surprise surprise, lied and not only is my item broken, I got screwed out of keeping half the money on the return.

A summary.

Buyer buys an item $150+. At the 29-30 day mark files a return saying its broken. Its a control board/panel. I messaged buyer and they admitted to selling and installing the part on one of their customers machines. The person they sold it to returned it to them after they broke it after having it for several weeks.

I call ebay, they review details tell me the buyer doesn't qualify for the money back but to accept the return and they would cover the refund and the return shipping and to call back once the item is returned.

I did this and am told I don't have to do anything else and not to refund ebay would handle it. After 2 days ebay closes the case and refunds them out of my money. I call and they apologize and tell me they have to manually put in for the refund and to wait a few days. I do and call back, am told it takes at most 5 business days, I wait a week, nothing. Call back, told to wait 10 business days. When I press the issue they tell me it was denied.

They told me the original rep back in December gave me bad information. So now I am stuck with return shipping, out original shipping (which is around $50) I have a broken item, and I didn't get to recoup my 50%. This is the sort of crap they uses to pull years back. They did apologize for lying to me several times. I'd like to out source my foot in their

File a FTC complaint. Seems like a slam dunk case in your favor.

[jkampis]

Originally Posted by jkampis

File a FTC complaint. Seems like a slam dunk case in your favor.

Or just reach back out to eBay to tell them you intend to file said complaint. That could change their attitude.

[shrevecity]

Originally Posted by BGT Masters

Small update on this. After many calls since ebay, surprise surprise, lied and not only is my item broken, I got screwed out of keeping half the money on the return.

A summary.

Buyer buys an item $150+. At the 29-30 day mark files a return saying its broken. Its a control board/panel. I messaged buyer and they admitted to selling and installing the part on one of their customers machines. The person they sold it to returned it to them after they broke it after having it for several weeks.

I call ebay, they review details tell me the buyer doesn't qualify for the money back but to accept the return and they would cover the refund and the return shipping and to call back once the item is returned.

I did this and am told I don't have to do anything else and not to refund ebay would handle it. After 2 days ebay closes the case and refunds them out of my money. I call and they apologize and tell me they have to manually put in for the refund and to wait a few days. I do and call back, am told it takes at most 5 business days, I wait a week, nothing. Call back, told to wait 10 business days. When I press the issue they tell me it was denied.

They told me the original rep back in December gave me bad information. So now I am stuck with return shipping, out original shipping (which is around $50) I have a broken item, and I didn't get to recoup my 50%. This is the sort of crap they uses to pull years back. They did apologize for lying to me several times. I'd like to out source my foot in their

This is why I say never trust an ebay rep until they do what they say. Typically the 50% option if it's available shows on the case resolution screen. If it's not there you will have to refund the full amount unless ebay steps in.

[premium1981]

Originally Posted by jkampis

File a FTC complaint. Seems like a slam dunk case in your favor.

Originally Posted by jkampis

Or just reach back out to eBay to tell them you intend to file said complaint. That could change their attitude.

If choosing this action, be aware that ebay may retaliate. They have been known to close down accounts with vague reasons for similar type of things. They have removed sellers from their platform that circumvent their decisions.

[Bosoxfan5990]

Originally Posted by premium1981

If choosing this action, be aware that ebay may retaliate. They have been known to close down accounts with vague reasons for similar type of things. They have removed sellers from their platform that circumvent their decisions.

A rock and a hard place, truly.

[premium1981]

Originally Posted by Bosoxfan5990

A rock and a hard place, truly.

Absolutely. I’ve let a couple things slide for that reason that I would have pursued otherwise. It sucks that it has to be that way.

[BGT Masters]

Originally Posted by cholodolo

What in the absolute hell, sorry to hear this man. Totally ridiculous.

Can I ask, what type of business does the customer have? I've noticed you seem to have this happen quite often where someone breaks a motor/switches out a broken for a good etc. What industries?

He repairs appliances. When I shared my concern with it he told me ebay has a 30 day money back guarantee no matter what so it doesn't matter what I think. Which he obviously knows his stuff and its not his first rodeo. He also sells similar items.

Originally Posted by jkampis

File a FTC complaint. Seems like a slam dunk case in your favor.

Originally Posted by jkampis

Or just reach back out to eBay to tell them you intend to file said complaint. That could change their attitude.

Though it should be a slam dunk case, it isn't and there is no way I would ever go after my master which is ebay. I took out a home equity loan and built a large shop to expand my business. Ebay is the only place I can effectively sell what I sell and without ebay I would likely lose everything. I'm not rocking the boat too much until there is a viable competitor or until my loan is paid off.

Originally Posted by shrevecity

This is why I say never trust an ebay rep until they do what they say. Typically the 50% option if it's available shows on the case resolution screen. If it's not there you will have to refund the full amount unless ebay steps in.

The case was auto closed weeks ago. As instructed I called ebay before the case closed to let them know the item had arrived and they read the notes from the previous rep and said I don't have to do anything else and he had to manually put in to have the funds reversed back to me. I was told the refund was autoprocessed by the system out of my funds and that the buyer didn't call or anything? Doesn't sound right but that is what ebay facebook told me last night.

Originally Posted by premium1981

If choosing this action, be aware that ebay may retaliate. They have been known to close down accounts with vague reasons for similar type of things. They have removed sellers from their platform that circumvent their decisions.

This, exactly. I'm in a tough spot right now. The money is really nothing to me compared to risking my account but I am upset they lied to me multiple times, had me call them 5 times just to waste my time.

I did contact ebay facebook last night and told them everything and they without me asking are giving me a month free of my store subscritpion which is still less than the 50% I could have just taken from the buyer in the first place and saved all the time and headache. My issue is the buyer blatantly violated the terms for 30 day return and now ebay won't honor it.

Back when I had an ebay contact number that went directly to USA reps this stuff no longer happened. It would get taken care of on the spot. I have run into these problems or ones like it 3 times now recently dealing with the outsourced people. I'm not sure if its a training thing or what.

[Bosoxfan5990]

Originally Posted by BGT Masters

Back when I had an ebay contact number that went directly to USA reps this stuff no longer happened. It would get taken care of on the spot. I have run into these problems or ones like it 3 times now recently dealing with the outsourced people. I'm not sure if its a training thing or what.

More likely than not, it's a training thing. Many outsourced employees operate using a decision tree (yes or no; black and white). They don't operate using critical thinking.

[YouFold2Me]

Anyone else keep getting logged out in the mobile app? Hella annoying

[shrevecity]

Originally Posted by premium1981

If choosing this action, be aware that ebay may retaliate. They have been known to close down accounts with vague reasons for similar type of things. They have removed sellers from their platform that circumvent their decisions.

I will say Amazon will in a heartbeat. Friend was doing 50k a month. He called them angry over a 500 the just gave a buyer without requiring a return.. it was the third or 4th time it happened. He told them he qas talking to his attorney about it. A few hors later he was banned with about 12k in dollars held up and about 35k in inventory tied up. He got the inventory back but it cost him a couple thousand to get it back. He lost the mobey.. they used the old PayPal "fines" tactic to keep it

[BGT Masters]

Originally Posted by Bosoxfan5990

More likely than not, it's a training thing. Many outsourced employees operate using a decision tree (yes or no; black and white). They don't operate using critical thinking.

The first rep actually sounded like she new what she was doing. I have stuff like this all the time because I sell in a high/abused return category. The others handling it sound like they dropped the ball and were just feedback me BS stringing me along hoping I'd go away.

My last call they told me it can take up to 10 business days and there was no update and to wait another 5 days. I called them out and say the last rep told me 5 business days was the max. After I said that, they said the case was denied. Basically lying to me one way or the other. And no I wasn't rude or short with them at all.

I really wish they would allow me to deal with one rep through the same problem. It just seems easier this way and more consistent. I was told a supervisor would be calling me today between 8am to 10PM and still nothing. Surprise, surprise.

Originally Posted by shrevecity

I will say Amazon will in a heartbeat. Friend was doing 50k a month. He called them angry over a 500 the just gave a buyer without requiring a return.. it was the third or 4th time it happened. He told them he qas talking to his attorney about it. A few hors later he was banned with about 12k in dollars held up and about 35k in inventory tied up. He got the inventory back but it cost him a couple thousand to get it back. He lost the mobey.. they used the old PayPal "fines" tactic to keep it

Thats why I my sales set on daily deposit. I just don't trust how my money is handled. I remember NeedChapmans (believe it was him) say paypal had like 6 figures tied up for a year before, wonder what happened to that?