What the Actual Fark COMC - Page 8

JewVol · 10-26-2023, 06:11 PM

Quote:

Originally Posted by scotthenrichs

I know it's a small dataset, but...

Sales 10/1 - 10/16 : 4.4 per day
Sales 10/16 - 10/23 : 2.7 per day

$ Sales before 10/16 : $9.67 per day
$ Sales since 10/16 : $6.44 per day

My sales are way down. I have no clue wtf COMC is doing with this authentication. They're intentionally losing money.

jlzinck · 10-31-2023, 07:26 AM

Still need 2FA

Boo · 10-31-2023, 07:37 AM

Quote:

Originally Posted by jlzinck

Still need 2FA

Boophill · 10-31-2023, 07:38 AM

Now I’m getting a message that my COMC password has appeared in a data leak.

obzezzed · 10-31-2023, 08:31 AM

Quote:

Originally Posted by Boophill

Now I’m getting a message that my COMC password has appeared in a data leak.

Sounds like something happened over there causing the additional security measures? Does anybody know?

My last cash out request has taken almost 3 weeks now with no money sent to me. They are "researching" what the problem is and where my money went. Sounds like they were hacked.

mc1 · 10-31-2023, 08:44 AM

Quote:

Originally Posted by obzezzed

Sounds like something happened over there causing the additional security measures? Does anybody know?

My last cash out request has taken almost 3 weeks now with no money sent to me. They are "researching" what the problem is and where my money went. Sounds like they were hacked.

Paypal cashout? Mine are taking the usual 4-5 business days.

gmoney328 · 10-31-2023, 09:08 AM

Still need a code. This is getting frustrating, and I’m normally very patient.

dgrochester55 · 10-31-2023, 09:47 AM

Quote:

Originally Posted by Boophill

Now I’m getting a message that my COMC password has appeared in a data leak.

Quote:

Originally Posted by obzezzed

Sounds like something happened over there causing the additional security measures? Does anybody know?

My last cash out request has taken almost 3 weeks now with no money sent to me. They are "researching" what the problem is and where my money went. Sounds like they were hacked.

This is where the COMC communication falls way short.

If there is a data leak, it is standard for a company to let everyone know so that we can change our password.

That also explains the 2fa. They could be honest and say "We know this is inconvenient, but there are security issues due to a recent data hack and we have to do this for your protection."

To me at least, that is a lot less annoying that "Oh did we do that? Oopsies!, we will fix it soon", followed by two weeks of crickets.

One way or another COMC dropped the ball on this one.

Dalston · 10-31-2023, 11:09 AM

Quote:

Originally Posted by dgrochester55

This is where the COMC communication falls way short.

If there is a data leak, it is standard for a company to let everyone know so that we can change our password.

That also explains the 2fa. They could be honest and say "We know this is inconvenient, but there are security issues due to a recent data hack and we have to do this for your protection."

To me at least, that is a lot less annoying that "Oh did we do that? Oopsies!, we will fix it soon", followed by two weeks of crickets.

One way or another COMC dropped the ball on this one.

Let's not jump to conclusions. Unless we are all getting that message when we run security checks (and I for one am not), its more likely that the OP used the same password on multiple sites and the breach was from a different site.

OTOH, if there was a data breach they certainly should have notified us by now and would likely be in breach of laws in at least some states.

And they certainly should have been able to implement trusted device by now. My non-eBay sales have also plummeted since the ham-handed version of 2FA came into
effect.

glen87 · 10-31-2023, 11:32 AM

still need a code as well

hopefully this gets sorted out before the BF sales start

Boo · 10-31-2023, 11:34 AM

Quote:

Originally Posted by glen87

still need a code as well

hopefully this gets sorted out before the BF sales start

Code free for a week

obzezzed · 10-31-2023, 12:19 PM

Quote:

Originally Posted by mc1

Paypal cashout? Mine are taking the usual 4-5 business days.

Yes, a paypal cashout. I've always gotten mine in 4-5 days too like clockwork. Going on 19 days now....

glen87 · 11-01-2023, 10:17 AM

Quote:

Originally Posted by JewVol

My sales are way down. I have no clue wtf COMC is doing with this authentication. They're intentionally losing money.

went from 543 cards sold in sept. to only 122 in oct.

mc1 · 11-01-2023, 11:22 AM

October sales : 5% increase in total sales and items sold

UCCF · 11-01-2023, 01:37 PM

Quote:

Originally Posted by glen87

went from 543 cards sold in sept. to only 122 in oct.

Consistently between 600-1000 all year in 2023. Then 393 in September and 190 in October.

Orndorff24a · 11-02-2023, 11:14 PM

Quote:

Originally Posted by UCCF

Consistently between 600-1000 all year in 2023. Then 393 in September and 190 in October.

They have to know this is hurting sales. Either it’s a serious security problem or…..?
Either way not a fan and wish there were other platforms/options

Rictor · 11-03-2023, 12:49 AM

Sales start slipping in October because people know the Black Friday sales are coming.

I haven't had to put in the security code for a week or so. it's still requesting it for you guys?

sthoemke · 11-03-2023, 01:10 AM

Quote:

Originally Posted by Rictor

Sales start slipping in October because people know the Black Friday sales are coming.

I haven't had to put in the security code for a week or so. it's still requesting it for you guys?

Agree. Sales sucks because everyone is waiting for Black Friday. That usually happens before sales promotions.

I haven't had the 2FA for awhile. Not sure if that is because I complained about it or not.

mmier118 · 11-03-2023, 06:42 AM

I’m still getting it, and I’d say about 65% of the time, I just exit the website and do something else. Saves me a few bucks each time, as I’m just a bored buyer that would waste a few bucks for fun. But if enough people are like me I see how it could be a problem.

dgrochester55 · 11-03-2023, 07:56 AM

Quote:

Originally Posted by sthoemke

Agree. Sales sucks because everyone is waiting for Black Friday. That usually happens before sales promotions.

I haven't had the 2FA for awhile. Not sure if that is because I complained about it or not.

I've complained about it a few times and I still get it. In fact it is worse than ever now both on desktop and mobile. I literally took a walk around the block a couple of days ago and has to login and 2fa after I got back.

Maybe region or ISP has to do with why some people aren't getting it.

Edit-I left my computer for about 25 minutes this morning after posting, left the site open, came back and still had to sign in and 2fa again. I use one computer and one mobile, spectrum connection, no VPN, chrome browser, there is no excuse for this. This is getting worse for some people.

Edit #2-I pushed the issue a little more and finally got a higher level. They finally admitted that it should not be as often as this at this point in time. i gave them the information about my types of device, internet and mobile providers and they have a ticket out with their IT. I hope to get an update by early next week. Keep pushing past the canned response if you are still having issues like I am.

UCCF · 11-03-2023, 11:29 AM

I just tried it again for the first time in a couple of days (I've been exclusively using the app since I don't have to do anything to sign in). I got the 2FA, signed in, then closed the tab (not the browser) and opened a new tab. Got the 2FA again. 15 seconds at the most.

Maybe I'll just try a new browser. I've cleared history, cookies, passwords, and everything else in hopes that that would fix this, but not yet. But maybe there's something lingering in my browser that's causing this, given that some of you have said this problem went away awhile ago.

peterose4hof · 11-03-2023, 12:03 PM

I login 10-15 times per day on mobile and desktop and have to do the 2FA every, freaking time.

glen87 · 11-03-2023, 12:05 PM

Quote:

Originally Posted by Rictor

Sales start slipping in October because people know the Black Friday sales are coming.

I haven't had to put in the security code for a week or so. it's still requesting it for you guys?

yepp.

checkoutmydeals · 11-03-2023, 03:55 PM

I run 3 accounts on COMC using 3 different browsers. I've been virtually locked out of one of these since the beginning of the Two Factor Authentication. The email address belongs to a family member, and I don't want to bug them 10 times a day asking what the code is.

So, I started a fresh account yesterday with a brand new email address.

I still have to use Two Factor Authentication on my main account and my main alt. However, the new account has not required TFA, other than the first time I logged in yesterday.

I have no idea what the reason is. I haven't monkeyed around with anything to try to figure it out.

The account that works for me is on Duck Duck Go browser, and the email address is at Outlook.com

The accounts I still have to TFA are on Firefox and Brave browsers, and the email addresses are at Hotmail.com

dgrochester55 · 11-03-2023, 04:55 PM

One last update. Three hours after a person higher up got back to me and I gave them my settings, Lo and behold, miraculously no issues on my computer and browser. Contrary to the canned message, this is fixable. Up until today I kept hearing "we have no timeline" and "We have no record of anyone not having to use 2FA"

I worked in call centers for over 15 years, so I hate to go in Karen mode and escalate in any situation, but sadly I had to here. They were not being honest, and it was going to continue indefinitely otherwise.

We shouldn't have to do that, there is no reason for them not to fix it or provide accurate and reliable general service without an escalation. Unfortunately that is the customer service trend for most companies today, garbage for the general masses until a person figures out the secret trick or workaround.

Sorry for the rant. I hope that this gets fixed for everyone.

10-31-2023, 07:26 AM	#177
jlzinck Member Join Date: Dec 2008 Location: Cape Cod, MA Posts: 35,861 jlzinck jl_zinck	Still need 2FA __________________ https://www.youtube.com/user/jonzinck

10-31-2023, 11:32 AM	#185
glen87 Member Join Date: Dec 2011 Location: VERMONT Posts: 73,285 glen87 glen87	still need a code as well hopefully this gets sorted out before the BF sales start __________________ collecting James Madison University players of all sports JMU cards: https://www.flickr.com/photos/jmucards/ other cards: https://www.flickr.com/photos/glen87/albums

11-01-2023, 11:22 AM	#189
mc1 Member Join Date: Jun 2012 Posts: 11,208	October sales : 5% increase in total sales and items sold __________________ B.I.D.

11-03-2023, 11:29 AM	#196
UCCF Member Join Date: Feb 2019 Location: San Francisco Posts: 1,181 UCCF	I just tried it again for the first time in a couple of days (I've been exclusively using the app since I don't have to do anything to sign in). I got the 2FA, signed in, then closed the tab (not the browser) and opened a new tab. Got the 2FA again. 15 seconds at the most. Maybe I'll just try a new browser. I've cleared history, cookies, passwords, and everything else in hopes that that would fix this, but not yet. But maybe there's something lingering in my browser that's causing this, given that some of you have said this problem went away awhile ago. __________________ I (still) want your Rizzos

10-31-2023, 07:38 AM	#179
Boophill Member Join Date: Apr 2011 Location: Chapel Hill, NC Posts: 804 Boophill1 Boophill	Now I’m getting a message that my COMC password has appeared in a data leak.

10-31-2023, 09:08 AM	#182
gmoney328 Member Join Date: Aug 2019 Location: Navarre, Florida Posts: 4,178	Still need a code. This is getting frustrating, and I’m normally very patient.

11-03-2023, 12:49 AM	#192
Rictor Member Join Date: Oct 2017 Location: Indianapolis Posts: 1,890 rictor1 rictor	Sales start slipping in October because people know the Black Friday sales are coming. I haven't had to put in the security code for a week or so. it's still requesting it for you guys?

11-03-2023, 06:42 AM	#194
mmier118 Member Join Date: Aug 2013 Posts: 538	I’m still getting it, and I’d say about 65% of the time, I just exit the website and do something else. Saves me a few bucks each time, as I’m just a bored buyer that would waste a few bucks for fun. But if enough people are like me I see how it could be a problem.

11-03-2023, 12:03 PM	#197
peterose4hof Member Join Date: Jan 2010 Posts: 5,317 peterose4hof	I login 10-15 times per day on mobile and desktop and have to do the 2FA every, freaking time.

11-03-2023, 03:55 PM	#199
checkoutmydeals Member Join Date: Apr 2010 Location: USA Posts: 3,040 king-collect checkoutmydeals	I run 3 accounts on COMC using 3 different browsers. I've been virtually locked out of one of these since the beginning of the Two Factor Authentication. The email address belongs to a family member, and I don't want to bug them 10 times a day asking what the code is. So, I started a fresh account yesterday with a brand new email address. I still have to use Two Factor Authentication on my main account and my main alt. However, the new account has not required TFA, other than the first time I logged in yesterday. I have no idea what the reason is. I haven't monkeyed around with anything to try to figure it out. The account that works for me is on Duck Duck Go browser, and the email address is at Outlook.com The accounts I still have to TFA are on Firefox and Brave browsers, and the email addresses are at Hotmail.com

11-03-2023, 04:55 PM	#200
dgrochester55 Member Join Date: Apr 2023 Posts: 88 dgrochester55	One last update. Three hours after a person higher up got back to me and I gave them my settings, Lo and behold, miraculously no issues on my computer and browser. Contrary to the canned message, this is fixable. Up until today I kept hearing "we have no timeline" and "We have no record of anyone not having to use 2FA" I worked in call centers for over 15 years, so I hate to go in Karen mode and escalate in any situation, but sadly I had to here. They were not being honest, and it was going to continue indefinitely otherwise. We shouldn't have to do that, there is no reason for them not to fix it or provide accurate and reliable general service without an escalation. Unfortunately that is the customer service trend for most companies today, garbage for the general masses until a person figures out the secret trick or workaround. Sorry for the rant. I hope that this gets fixed for everyone.