All I want to do is talk about COMC

[shrevecity]

Originally Posted by duwal

Could it possibly have more to do with not much demand for cards in your inventory as they previously were? My sales per month are still very strong. March was my 3rd highest month in 8 years and April looks to be a Top 10 month as well so I'm just not seeing a dip at all but I'm also a middle of the pack seller that doesn't have thousands in inventory

Lots of big sellers are reporting huge slowdowns on other sites maybe you are just one of the lucky ones. It is pretty clear their search ranking on EBay is taking a hit.

If they have a sudden surprise price increase in the next few weeks that would not be shocking unless their Ebay situation changes soon. They may have more leeway being one of Ebays largest sellers, but Ebay will start pulling back if they feel they are being detrimental to their overall site. I guarantee they are in Ebays spotlight right now..

[allstarauction]

Originally Posted by allstarauction

I just sent UD a message which was mostly my post from above explaining I don't want it to come to me filing $15k worth of disputes against them. I am hopeful the dollar amount will get the attention everyone deserves on the issue.

Originally Posted by allstarauction

So far zero response from UD after 3 full business days. Very disappointing for them to not respond at all given the dollar amount.

COMC has also not responded yet to any of the PayPal claims that were escalated on the $1,300 in orders. These were escalated on 4/7 so these don't require a response until 4/17. If I had to guess I would expect to hear something on 4/16. Make sure to escalate the claims or else they will never respond.

COMC did ship a smaller "rush" order that was due to ship 4/7 but skipped the bigger rush order from above that was part of the $1300.

If they would stop posting more auctions, etc., I would give them some more rope. They are clearly just making matters worse when they already can't catch up.

A few updates...

Upper Deck never responded to the email I sent them 3 weeks ago. I provided email/phone number/all contact info and nothing. I just sent them another email saying $15k in claims will be opened tomorrow if the ship date isn't met, which is tomorrow. I'm not playing games given the dollar amount.

As predicted, COMC waited until the PayPal deadline to do something.

First response from COMC on 4/15 at 1PM...

"We sincerely apologize for the delay in getting your order shipped, which is due to several factors that have recently impacted our shipping operations. Our team is working diligently in order to ship orders as timely as possible. We are continuing to work steadily, and my expectation is that your order will ship soon. Given that we fulfill thousands of orders at a time, expediting an order or remedying any irregularities can be complex, so I am unable to offer a definitive ship date at this time. If instead at this point you would prefer to cancel the order and receive a full refund rather than wait any longer, please let me know. We are kindly encouraging customers to leave their pending shipments in our queue, as this will result in those orders shipping out in the soonest possible timeframe, despite current delays.

As I see that your shipment has unfortunately missed its target ship date, I have taken the liberty of requesting a refund of your $25.24 shipping charge for your order #. Please allow 2 business days for this refund to be issued. However, there is not a response that I may provide to PayPal that will close the case before my expiration date of 04/17. If you wouldn't mind please doing that, I would appreciate it.

If you are no longer interested in waiting for the order, please let me know and I will be able to get you fully refunded to your Store Credit and help you cash that back out at 100% rather than having PayPal force the refunds."

I did not reply or close the PayPal dispute because I am not a moron. Second response on 4/16 at 12:45PM (4/17 was PayPal deadline)

"Hello Tim,

Order # has shipped. USPS Tracking #, please allow 24-48 hours for updates.

Have a great weekend"

Both emails from Joe... If you want action open those PayPal claims and don't close until they ship. My order went from "unable to offer a definitive ship date at this time" to shipped in less than 24 hours because of the PayPal deadline.

[nyisle]

Originally Posted by eb12057

I’d be ripping about the triple panel NYISLE. I bought one from someone on Ebay and it came in a nice oversized holder. Did they end up offering any compensation? That’s bad

The kicker was there was 3 multi panel sketches, the 3 panel and 2 2 panel.
Both of the 2 panel were in over sized top loaders and shipped right. I did send off an email the other day, but of course we all now what good that does.

[forjlf]

I think sales are down overall relative to what they should be in a good market so I do think their fulfillment issues have had a negative effect. I can't really prove it but I know what I've had in inventory in the past there compared to now and believe sales should have been higher especially in recent months.

But if I start judging just day to day or even 1 week it can be hit and miss. I went 4 days in a row there without a sale recently which hasn't happened in years. Then the next week I had a couple of large sales days and I am right back on track for what I should expect monthly at a minimum again.

I will continue to work with COMC as the bottom line is they get sales. I also like buying from there for both flipping and collection purposes but have cut down quite a bit until their fulfillment issues start straightening out. I'd imagine others have also slowed with the buying too. It is actually a good time to buy but I just won't trust timely shipping is going to happen until I see it happen again.

The owner stated in the recent interview to expect things back on track at the end of 2021 and so I'm not going to worry about anything in the meantime. I did a shipment request about a month ago for 1 card I was in no hurry for and tracking shows I'm supposed to get it today - way too long but within their current fulfillment capability stated in the terms.

I just won't use them as much as far as spending money because I don't want it tied up for long periods of time. I've done the same with grading companies and am now taking a pause from that which may also last for many months. The domino affect of all of the 3rd party delays is that I am buying less cards from other sources (not just COMC) including unopened too.

[Slette]

I apologize if this question has already been asked and answered in this thread, but has anyone had any experience cancelling an order with COMC that has a months-long wait? I purchased a card at the beginning of April with an expected delivery date of early August. I didn't love it, but figured I could live with the wait.

I was recently able to pick up the same card and now have it in-hand. I emailed requesting information on how to cancel, and was wondering what type of response I could expect from them.

Again, sorry if its been covered... 667 is a lot of pages for someone with a poor attention span.

[Dunkaccino]

Originally Posted by allstarauction

A few updates...

Upper Deck never responded to the email I sent them 3 weeks ago. I provided email/phone number/all contact info and nothing. I just sent them another email saying $15k in claims will be opened tomorrow if the ship date isn't met, which is tomorrow. I'm not playing games given the dollar amount.

As predicted, COMC waited until the PayPal deadline to do something.

First response from COMC on 4/15 at 1PM...

"We sincerely apologize for the delay in getting your order shipped, which is due to several factors that have recently impacted our shipping operations. Our team is working diligently in order to ship orders as timely as possible. We are continuing to work steadily, and my expectation is that your order will ship soon. Given that we fulfill thousands of orders at a time, expediting an order or remedying any irregularities can be complex, so I am unable to offer a definitive ship date at this time. If instead at this point you would prefer to cancel the order and receive a full refund rather than wait any longer, please let me know. We are kindly encouraging customers to leave their pending shipments in our queue, as this will result in those orders shipping out in the soonest possible timeframe, despite current delays.

As I see that your shipment has unfortunately missed its target ship date, I have taken the liberty of requesting a refund of your $25.24 shipping charge for your order #. Please allow 2 business days for this refund to be issued. However, there is not a response that I may provide to PayPal that will close the case before my expiration date of 04/17. If you wouldn't mind please doing that, I would appreciate it.

If you are no longer interested in waiting for the order, please let me know and I will be able to get you fully refunded to your Store Credit and help you cash that back out at 100% rather than having PayPal force the refunds."

I did not reply or close the PayPal dispute because I am not a moron. Second response on 4/16 at 12:45PM (4/17 was PayPal deadline)

"Hello Tim,

Order # has shipped. USPS Tracking #, please allow 24-48 hours for updates.

Have a great weekend"

Both emails from Joe... If you want action open those PayPal claims and don't close until they ship. My order went from "unable to offer a definitive ship date at this time" to shipped in less than 24 hours because of the PayPal deadline.

says a lot about a company that needs to have claims filed against them in order to respond and meet their premium timelines..

[sc78]

Originally Posted by Slette

I apologize if this question has already been asked and answered in this thread, but has anyone had any experience cancelling an order with COMC that has a months-long wait? I purchased a card at the beginning of April with an expected delivery date of early August. I didn't love it, but figured I could live with the wait.

I was recently able to pick up the same card and now have it in-hand. I emailed requesting information on how to cancel, and was wondering what type of response I could expect from them.

Again, sorry if its been covered... 667 is a lot of pages for someone with a poor attention span.

Using COMC or not this is a bad practice.

[shrevecity]

Originally Posted by sc78

Using COMC or not this is a bad practice.

Not if they are dragging their arses shipping like COMC is. At this point there is zero excuse for their shipping delays they can keep blaming covid and some seem to want to continue to say awww poor COMC covid put them in this spot. That excuse is way past.

[sc78]

^I am also having a lot of issues with COMC as a buyer and seller. But the OP said he was okay with the delayed shipping time. If it indeed goes beyond that then it's definitely fair.

[Cactuspies]

Their Ebay feedback is atrocious & every post they make on facebook backfires and it becomes all about their beyond slow shipping.

there are plenty of huge sellers with a ton of bad feedback, but most still stay in that high 99% because of volume, COMC dropped to 98%!!!

[shrevecity]

Originally Posted by sc78

^I am also having a lot of issues with COMC as a buyer and seller. But the OP said he was okay with the delayed shipping time. If it indeed goes beyond that then it's definitely fair.

Said he was not happy with it but at the time really did not have another option. This is a case of you snooze you loose. I guarantee if any other seller said it would take more than a week to ship you would be wanting to cancel as well.

[discostu]

Originally Posted by Slette

I apologize if this question has already been asked and answered in this thread, but has anyone had any experience cancelling an order with COMC that has a months-long wait? I purchased a card at the beginning of April with an expected delivery date of early August. I didn't love it, but figured I could live with the wait.

I was recently able to pick up the same card and now have it in-hand. I emailed requesting information on how to cancel, and was wondering what type of response I could expect from them.

Again, sorry if its been covered... 667 is a lot of pages for someone with a poor attention span.

You can have complete confidence in the certainty that they will not be able to deliver this by August.

Cancel away.

[NYJNYYFan]

I finally got my 170 card shipment from November this weekend, so maybe their new method with those little receipts are making a difference. I'll see when my more recent order is scheduled to ship in 2 weeks.

Personally, after Optic Football, I took a little break from buying in general, waiting for some new product to release like UFC Prizm this week and Topps Chrome later in the summer. I wonder if other collectors are in the same boat as me and that could also be an explanation for the slow down of sales.

[shrevecity]

Sad when nearly half of your 3500 negs in the past 6 months have been in the past 30 days. Not to even talk about thats working on 50% of your neg totals for the past year. 5 more negs in the time i posted this..

[Saraste]

Originally Posted by NYJNYYFan

I finally got my 170 card shipment from November this weekend, so maybe their new method with those little receipts are making a difference. I'll see when my more recent order is scheduled to ship in 2 weeks.

A question I have not seen asked is how many resources were poured into sticking these slips in every penny sleeve? If those resources were instead dedicated to shipping from the beginning, how many more people would have their orders? When there is "downtime" and they are caught with things......then that sounds like a good project to undertake, but not now.

[JustinVerlander07]

Originally Posted by Saraste

A question I have not seen asked is how many resources were poured into sticking these slips in every penny sleeve? If those resources were instead dedicated to shipping from the beginning, how many more people would have their orders? When there is "downtime" and they are caught with things......then that sounds like a good project to undertake, but not now.

Considering that has to be done by hand, probably a massive amount of resources is being taken. Waste of time, really. (at this point anyway)

[Budler]

Originally Posted by JustinVerlander07

Considering that has to be done by hand, probably a massive amount of resources is being taken. Waste of time, really. (at this point anyway)

I may be wrong but my understanding from Tim's speech.

The slips of paper has a bar code so their new machines can sort them faster. As we do not know all the details it is hard to understand What/How/When /Why??? It will effect processing and shipping.

It sure looks like it would take forever to put the slips in every card they have now so they can sort them later.

[Dunkaccino]

So are they automatically re-imbursing rushed shipping costs for those that miss their deadlines like Tim said in the interview?

[Swipe79]

I've had to ask for it every time.

Originally Posted by Dunkaccino

So are they automatically re-imbursing rushed shipping costs for those that miss their deadlines like Tim said in the interview?

[sc78]

Originally Posted by Dunkaccino

So are they automatically re-imbursing rushed shipping costs for those that miss their deadlines like Tim said in the interview?

I emailed multiple inquiries before their first response when they issued it.

[Slette]

Originally Posted by sc78

Using COMC or not this is a bad practice.

Hopefully some of your other seven posts on her actually answered a question at hand.

[Faulkenburg]

I received my order from October, that was due in January. A few notes, mostly positive:

-All 551 cards were received
-Zero "wrong parallel" errors
-Everything was packaged well
-Numerous slips were in the wrong card

The last one really had me thinking. The slips were in the wrong card, but I received all of the correct cards. The only logical conclusion I can draw is that they put the slips in after pulling my cards.

For example, say there are 50 cards in a series. I had one of each shipped. Within the 50, the slip for card 19 was in the sleeve containing card 29. And vice versa.

If they aren't putting the sleeves in afterwards, what are the chances I'd still end up with the exact cards I requested? And if they are putting the slips in as they pull them.....WHY?

Also, the length of the slips are really inconsistent. Some extended beyond the penny sleeve. Made grabbing a bunch and pulling them out super easy. Most were much shorter than the penny sleeve, making it cumbersome to remove from hundreds of cards.

[BipolarBear]

Originally Posted by Cactuspies

every post they make on facebook backfires and it becomes all about their beyond slow shipping.

Until the egregious shipping situation is resolved, it is the only thing anyone will talk about. No one cares what else they're offering/doing if it still takes 2 GD months for a "rushed" delivery.

[BipolarBear]

Originally Posted by discostu

You can have complete confidence in the certainty that they will not be able to deliver this by August.

Cancel away.

I've tried to cancel a couple of my pending orders from February, but have not received any sort of response or acknowledgement....so maybe they're canceled? I have no idea at this point.

[patchgenie]

they used to have a printout on a few sheets of paper when you got a larger order. no idea why they are wasting time on little slips of paper.