All I want to do is talk about COMC

[bbogan99]

Originally Posted by forjlf

Someone also tried to put Amazon fulfillment standards on COMC in this interview which is just ridiculous given the size of the two companies involved.

That was me. You conveniently left out the fact that Tim & Jeremy opened that can of worms, by stating that Amazon is the only company "on the planet" with a more-complicated inventory (i.e. more SKU's) than COMC.

Originally Posted by forjlf

the main thing is COMC has way more SKUs. With COMC that same 100 copies are unique and they have to pick and pull and ship the exact copy ordered, not just grab one of the first they find.

I'll give you that this is true, if you'll give me that a good part of this problem was self-created. They've taken in (and charged processing fees on) probably hundreds of thousands of cards that any bonobo could have told you were NEVER GOING TO SELL.

[cking]

Originally Posted by JustinVerlander07

(such as finally saying economy shipments aren't going out till rushed, which is the first time hearing that)

What does this mean?

Are you saying they are refusing to ship out any orders unless you are willing to pay for the rushed option?

[shrevecity]

Originally Posted by cking

What does this mean?

Are you saying they are refusing to ship out any orders unless you are willing to pay for the rushed option?

It sounds like they are going to put priority on rushed shipments even if it means back burnering shipments that are already 2 or 3 months old.

[JustinVerlander07]

Originally Posted by cking

What does this mean?

Are you saying they are refusing to ship out any orders unless you are willing to pay for the rushed option?

Essentially I guess. It sounded (and someone correct me if I'm wrong) like they have put a complete hold on economy shipping and are prioritizing rushed shipping and up.

[bbogan99]

Originally Posted by JustinVerlander07

Essentially I guess. It sounded (and someone correct me if I'm wrong) like they have put a complete hold on economy shipping and are prioritizing rushed shipping and up.

I interpreted it as when they did the move to the cavernous new building, they completely suspended Economy shipments, no matter how old/backlogged they were. It sounds like they have re-started them, albeit at way lower priority than the rush backlog. He claimed there will be a tracker on the site, maybe "in a few weeks", so you can see what date range of Economy they have caught up to.

[salthill]

Tim said they have a million card backlog. And they’re shipping 50k a week. Hoping to increase that to 200k a week with the changes they’re making (which will take two months to implement - that’s also assuming a best case in the rollout of those changes).
Not hard to do the math. (That would also be without any new shipping requests.)

[base set]

Originally Posted by shrevecity

It sounds like they are going to put priority on rushed shipments even if it means back burnering shipments that are already 2 or 3 months old.

Or, four months.

[mmier118]

I’m still waiting on an economy order from October, I’m done with these clowns, especially after seeing my orders aren’t even a priority and they are willing to just let them sit because I didn’t want to pay their extortion fees on shipping.

At least this thread has some good entertainment value, I seem to have the urge to check it every day lol.

[cking]

Originally Posted by mmier118

I’m still waiting on an economy order from October, I’m done with these clowns, especially after seeing my orders aren’t even a priority and they are willing to just let them sit because I didn’t want to pay their extortion fees on shipping.

At least this thread has some good entertainment value, I seem to have the urge to check it every day lol.

You have been waiting 6 months for your shipment?

[mmier118]

Originally Posted by cking

You have been waiting 6 months for your shipment?

It was requested in October and due to ship in January but no progress, that’s economy shipping for you, but it is usually a couple of hundred extra dollars to go rushed since I order so many cards.

But more like 5 months and a few weeks is the actual wait time so far.

[vthobby]

Originally Posted by KhalDrogo

Conveniently ignored my actual response two posts later.

Hope everything works out for those still using COMC.

Working pretty well for those with patience!

Will request check soon. Account was at a couple hundred bucks about 3 weeks ago.

$5,027.31
Purchase Store Credit

General Account Info
Total SRP $10,275.75

Mike

[bbogan99]

Originally Posted by vthobby

Working pretty well for those with patience!

Will request check soon. Account was at a couple hundred bucks about 3 weeks ago.

$5,027.31
Purchase Store Credit

General Account Info
Total SRP $10,275.75

Mike

Yeah, great. So you're selling stuff like wildfire. All that's gonna mean for the rest of us - as your buyers request their Rush shipments - is that we sit here a couple more months 'til we get our merchandise that we paid for months ago. You're just convincing me more that what these clowns need is a lawsuit to force them to suspend all other operations until they catch up on their obligations.

[jamcas997]

Originally Posted by bbogan99

Yeah, great. So you're selling stuff like wildfire. All that's gonna mean for the rest of us - as your buyers request their Rush shipments - is that we sit here a couple more months 'til we get our merchandise that we paid for months ago. You're just convincing me more that what these clowns need is a lawsuit to force them to suspend all other operations until they catch up on their obligations.

What I am wondering is if people are getting a cash out or store credit does COMC send out a 1099. I mean even if it is store credit capital is being transferred in one form or another.

[shrevecity]

Originally Posted by jamcas997

What I am wondering is if people are getting a cash out or store credit does COMC send out a 1099. I mean even if it is store credit capital is being transferred in one form or another.

If not there is a good chance their bank may rat them out at some point the IRS is tightening up those requirements as well.

[brewcrew82]

Originally Posted by mmier118

It was requested in October and due to ship in January but no progress, that’s economy shipping for you, but it is usually a couple of hundred extra dollars to go rushed since I order so many cards.

But more like 5 months and a few weeks is the actual wait time so far.

Don't worry you are not alone.

[gosanostra]

Originally Posted by KhalDrogo

Here's some feedback left today from an item purchased March 9. So they may have legitimately run out of top loaders at the end of March, and in order to keep shipping eBay sales, just started sending them in soft sleeves only. For $20 cards!

I had to ship a $100 card and didn't have the option...

[jjj5278]

Originally Posted by gosanostra

I had to ship a $100 card and didn't have the option...

They said all cards over $50 will get a toploader. So I guess that means yours will be in one, so let us know how that goes.

[f2tornado]

I just sent them a box containing almost 1000 top loaders, since they're paying 10 cents per, to go along with a small submission. They must not work weekends however...

Delivery Status
Delivery Attempted - No Access to Delivery Location
2021-04-03 11:04:00.0

[cruiserdaddy7]

Originally Posted by f2tornado

I just sent them a box containing almost 1000 top loaders, since they're paying 10 cents per, to go along with a small submission. They must not work weekends however...

Delivery Status
Delivery Attempted - No Access to Delivery Location
2021-04-03 11:04:00.0

Closed weekends. You sure think they would add some shifts to help this backlog, wouldn’t ya? They simply don’t care.

[Boo]

Originally Posted by f2tornado

I just sent them a box containing almost 1000 top loaders, since they're paying 10 cents per, to go along with a small submission. They must not work weekends however...

Delivery Status
Delivery Attempted - No Access to Delivery Location
2021-04-03 11:04:00.0

Originally Posted by cruiserdaddy7

Closed weekends. You sure think they would add some shifts to help this backlog, wouldn’t ya? They simply don’t care.

Yep, should have had everyone working Easter weekend.

[KhalDrogo]

5.5% negative or neutral the last month.

What’s crazy is they received 31935 unique feedback the last month, despite their six month average being 34965. Are their sales down that much, or are people withholding an avalanche of feedback because so many people are waiting for their cards?

[forjlf]

Originally Posted by Onions

If they really do have 50+ order pullers, this is a terrible number. In a 40 hour week, thats less than one card pulled every 2 mins.

I don't know how they sort or organize all the inventory, but the larger they get, the more spread out and less efficient they become. They need to find a way to "retire" the millions of dead cards, or archive them.

They are way too large to make any wholesale changes to the massive inventory. Would probably take years. And every person they throw at that project is one less person pulling orders, shipping, or scanning in new submissions.

If I recall correctly from the interview they pull so many thousand per week then they all have to be sorted for shipping. The machine they bought sounds like it is supposed to do the sorting (maybe more I am unsure exactly) and that they can now barcode every single card which will work with it. Before; some didn't have barcodes.

Another complication that is taking more labor away from other fulfillment duties is just the sheer volume of moving everything in trucks from the old building to the new.

I think there are multiple factors at work which is why the long timeline to getting it to a point that it is acceptable. It is a massive undertaking as you said. Getsch seemed pretty confident that it would be to the point by the end of 2021 that they would have reasonable guaranteed ship times but we will see.

He also mentioned doing away with certain services - at least for a while along with changing how they do submissions. One thing specific he mentioned was stopping raw card review as this is a time consuming use of labor when it would be better used elsewhere.

It also sounds like submissions are going to have changes. He mentioned changing how you sent cards to them in such a way that the card owners are doing some of the work that bog their processors down. He didn't specify how this would look but maybe it will include customers sorting the cards somewhat. But that's just my guess on what it might entail.

It sounded like these sort of changes would be announced in a blog post soon as he was working on it this past weekend.

[cruiserdaddy7]

Originally Posted by Boo

Yep, should have had everyone working Easter weekend.

They don’t work any weekends, but they sure would appreciate the excuse. Can’t work Saturday?

[JustinVerlander07]

Originally Posted by Boo

Yep, should have had everyone working Easter weekend.

As a Jewish person, why can't you work Saturday on Easter Weekend? Is there something I'm missing?

[Boo]

Originally Posted by JustinVerlander07

As a Jewish person, why can't you work Saturday on Easter Weekend? Is there something I'm missing?

Probably had a COMC Easter meal on Saturday for everyone.