Issue with Goldin Auction

[boxbuster7]

Originally Posted by Daveacards

As head of the sports department I want to acknowledge the above messages and state that this is unacceptable to us and not something that we will tolerate and thank you for pointing it out. Good customer service and warehouse employees comes with experience as we grow and we will constantly strive to improve both are customer service and our shipping and we apologize to anybody who had been effected by the service the recieved.

You should hire a copy editor.

[mkebucks2001]

Originally Posted by boxbuster7

You should hire a copy editor.

LOL

That statement didn't encourage me too werk with thm.

[tmar214]

This got sorted.

[boxbuster7]

Originally Posted by tmar214

It makes you wonder how much of what is going on with goldin is real when it takes them multiple weeks to process a sub 20K refund.

champagne papi ain't cheap to wine and dine

[YourAvgSutton]

Unfortunate to post about this but am curious if any of you have run into a similar situation w/ Goldin.

I won a GU jersey from them back in their February auction and as of today, 5/10/22, have yet to receive the jersey (or even tracking).

I emailed a gentlemen named Tim on 3/21 and we've been in consistent communication but it's been solely driven by me. The updates I'd received were that my item was due to ship (3/21, 3/30, then again on 4/7) with continued excuses as to why it didn't. Then on 4/12 Tim informed me that my jersey was incorrectly shipped to the wrong person (who was international) and is being held at customs. On 5/2 I again reached out and was told there were no updates. I followed up again on 5/8 and then 5/10 as I hadn't heard back and still have no clue as to what's going on.

This seems like a pretty poor way of handling a close to $5k purchase (which perhaps isn't priority for them as it isn't crazy expensive). My biggest frustration is that I've been the one driving communication and have yet to receive a quantifiable update (aside from the error in shipment note) 2+ months after purchase.

Any thoughts or advice on how to handle?

[Lone Wulf]

Originally Posted by YourAvgSutton

Unfortunate to post about this but am curious if any of you have run into a similar situation w/ Goldin.

I won a GU jersey from them back in their February auction and as of today, 5/10/22, have yet to receive the jersey (or even tracking).

I emailed a gentlemen named Tim on 3/21 and we've been in consistent communication but it's been solely driven by me. The updates I'd received were that my item was due to ship (3/21, 3/30, then again on 4/7) with continued excuses as to why it didn't. Then on 4/12 Tim informed me that my jersey was incorrectly shipped to the wrong person (who was international) and is being held at customs. On 5/2 I again reached out and was told there were no updates. I followed up again on 5/8 and then 5/10 as I hadn't heard back and still have no clue as to what's going on.

This seems like a pretty poor way of handling a close to $5k purchase (which perhaps isn't priority for them as it isn't crazy expensive). My biggest frustration is that I've been the one driving communication and have yet to receive a quantifiable update (aside from the error in shipment note) 2+ months after purchase.

Any thoughts or advice on how to handle?

Just as a general sentiment for any kind of scenario like this in life, you basically have two options: Keep waiting and hoping it gets resolved, or once you have had enough just submit a chargeback through your credit card company / bank to get your money back for the item not being received. You have the documentation of the communication so there should be no issues with the dispute.

[Spacemanspif]

Originally Posted by Lone Wulf

Just as a general sentiment for any kind of scenario like this in life, you basically have two options: Keep waiting and hoping it gets resolved, or once you have had enough just submit a chargeback through your credit card company / bank to get your money back for the item not being received. You have the documentation of the communication so there should be no issues with the dispute.

In general I don't think people use credit cards to pay for Goldin purchases. They pass along the entire cost to the consumer, it's usually just better to wire the money directly... which means no chargeback.

[KhalDrogo]

Originally Posted by YourAvgSutton

Unfortunate to post about this but am curious if any of you have run into a similar situation w/ Goldin.

I won a GU jersey from them back in their February auction and as of today, 5/10/22, have yet to receive the jersey (or even tracking).

I emailed a gentlemen named Tim on 3/21 and we've been in consistent communication but it's been solely driven by me. The updates I'd received were that my item was due to ship (3/21, 3/30, then again on 4/7) with continued excuses as to why it didn't. Then on 4/12 Tim informed me that my jersey was incorrectly shipped to the wrong person (who was international) and is being held at customs. On 5/2 I again reached out and was told there were no updates. I followed up again on 5/8 and then 5/10 as I hadn't heard back and still have no clue as to what's going on.

This seems like a pretty poor way of handling a close to $5k purchase (which perhaps isn't priority for them as it isn't crazy expensive). My biggest frustration is that I've been the one driving communication and have yet to receive a quantifiable update (aside from the error in shipment note) 2+ months after purchase.

Any thoughts or advice on how to handle?

Message Ken here or on IG.

[Lone Wulf]

Originally Posted by Spacemanspif

In general I don't think people use credit cards to pay for Goldin purchases. They pass along the entire cost to the consumer, it's usually just better to wire the money directly... which means no chargeback.

Yikes. So the highest end auction house out there offers their customers no recourse or protections on purchases. Sounds like buyers are basically SOL then if anything goes wrong and they need to take that into account before transacting with Goldin. Thanks for the awareness.

[boxbuster7]

Originally Posted by YourAvgSutton

Unfortunate to post about this but am curious if any of you have run into a similar situation w/ Goldin.

I won a GU jersey from them back in their February auction and as of today, 5/10/22, have yet to receive the jersey (or even tracking).

I emailed a gentlemen named Tim on 3/21 and we've been in consistent communication but it's been solely driven by me. The updates I'd received were that my item was due to ship (3/21, 3/30, then again on 4/7) with continued excuses as to why it didn't. Then on 4/12 Tim informed me that my jersey was incorrectly shipped to the wrong person (who was international) and is being held at customs. On 5/2 I again reached out and was told there were no updates. I followed up again on 5/8 and then 5/10 as I hadn't heard back and still have no clue as to what's going on.

This seems like a pretty poor way of handling a close to $5k purchase (which perhaps isn't priority for them as it isn't crazy expensive). My biggest frustration is that I've been the one driving communication and have yet to receive a quantifiable update (aside from the error in shipment note) 2+ months after purchase.

Any thoughts or advice on how to handle?

What player is it? Could that have anything to do with it - sellers remorse?

[jecards]

Wow, sorry to hear what a poor experience you're going through. Clearly they're stalling for some reason, the wrong person/customs excuse is pretty lame. Whether it's $50, $5k, or $50k you're still a customer who deserves to have their transaction handled appropriately.

Not sure how to resolve it without knowing the T&Cs you agreed to beforehand. I'm sure there's some language around these sorts of scenarios that limits what you can actually do.

[PrinceVegeta]

Originally Posted by YourAvgSutton

Unfortunate to post about this but am curious if any of you have run into a similar situation w/ Goldin.

I won a GU jersey from them back in their February auction and as of today, 5/10/22, have yet to receive the jersey (or even tracking).

I emailed a gentlemen named Tim on 3/21 and we've been in consistent communication but it's been solely driven by me. The updates I'd received were that my item was due to ship (3/21, 3/30, then again on 4/7) with continued excuses as to why it didn't. Then on 4/12 Tim informed me that my jersey was incorrectly shipped to the wrong person (who was international) and is being held at customs. On 5/2 I again reached out and was told there were no updates. I followed up again on 5/8 and then 5/10 as I hadn't heard back and still have no clue as to what's going on.

This seems like a pretty poor way of handling a close to $5k purchase (which perhaps isn't priority for them as it isn't crazy expensive). My biggest frustration is that I've been the one driving communication and have yet to receive a quantifiable update (aside from the error in shipment note) 2+ months after purchase.

Any thoughts or advice on how to handle?

Tim is a horrible rep to deal with. I shut down my account so im not tempted to bid on anything.

[YourAvgSutton]

Originally Posted by Lone Wulf

Just as a general sentiment for any kind of scenario like this in life, you basically have two options: Keep waiting and hoping it gets resolved, or once you have had enough just submit a chargeback through your credit card company / bank to get your money back for the item not being received. You have the documentation of the communication so there should be no issues with the dispute.

Tim responded this afternoon offering a refund so it's now decision time.

Originally Posted by boxbuster7

What player is it? Could that have anything to do with it - sellers remorse?

Don't believe so. It's a Khris Middleton Gamer from Game 1 of the playoffs last season. As a Bucks fan it's a game I'll forever remember as Khris hit a game winning shot against MIA which kick-started the championship run for Milwaukee.

Can't imagine Khris' stock being up considering.

Originally Posted by jecards

Wow, sorry to hear what a poor experience you're going through. Clearly they're stalling for some reason, the wrong person/customs excuse is pretty lame. Whether it's $50, $5k, or $50k you're still a customer who deserves to have their transaction handled appropriately.

Not sure how to resolve it without knowing the T&Cs you agreed to beforehand. I'm sure there's some language around these sorts of scenarios that limits what you can actually do.

The update I received today still offered no update on where the uniform is. "We are still awaiting responses to get the exact whereabouts." Pretty crazy to be the case 2+ months later.

--

Appreciate the suggestions. I suppose it's time to make a decision on a refund. I obviously really want the item, but the fact they have no idea where it is / what's going on after 2+ months doesn't give me any belief this will be resolved anytime soon.

[r338]

Originally Posted by YourAvgSutton

Unfortunate to post about this but am curious if any of you have run into a similar situation w/ Goldin.

I won a GU jersey from them back in their February auction and as of today, 5/10/22, have yet to receive the jersey (or even tracking).

I emailed a gentlemen named Tim on 3/21 and we've been in consistent communication but it's been solely driven by me. The updates I'd received were that my item was due to ship (3/21, 3/30, then again on 4/7) with continued excuses as to why it didn't. Then on 4/12 Tim informed me that my jersey was incorrectly shipped to the wrong person (who was international) and is being held at customs. On 5/2 I again reached out and was told there were no updates. I followed up again on 5/8 and then 5/10 as I hadn't heard back and still have no clue as to what's going on.

This seems like a pretty poor way of handling a close to $5k purchase (which perhaps isn't priority for them as it isn't crazy expensive). My biggest frustration is that I've been the one driving communication and have yet to receive a quantifiable update (aside from the error in shipment note) 2+ months after purchase.

Any thoughts or advice on how to handle?

That is a horrible way to treat a customer.

[KhalDrogo]

Take the refund. You’re never getting that item. This is not the first time someone has posted here that their item has been shipped elsewhere.

[Rickey]

This situation is what I call a Goldin shower

[Bosoxfan5990]

Interesting you finally received a response back today after you posted in this thread...

[regularp]

Mickey Mouse operation. Shame that Christie's or Sotheby's won't enter the marketplace.

[2010GBPackers]

Originally Posted by regularp

Mickey Mouse operation. Shame that Christie's or Sotheby's won't enter the marketplace.

Agreed. I don't care how much backing Goldin has, it's evident their prior logistical concerns are not getting any better. The name recognition Christie's or Sotheby's would bring to the market would destroy them. And to be honest, every company has its warts but they've had an influx of millions of dollars and the only thing that has changed is their website (which is way better, BTW). Going radio silent on a guy who just won a $5k game-used jersey because you misplaced it (?) or can't find it is a HUGE concern. And then to quickly refund him because you saw the complaint on BO?...Wow. Ken should just have his team create a BO thread for complaints since this seems to be the platform they respond so quickly to. Problem solved!

[jlzinck]

Goldin screwing over customer yet again?
Color me shocked.

[Kobe101]

I saw someone posted on Instagram that Goldin is selling a Luka NT RPA Beckett 9 I think and the guy has it in his possession and it isn't for sale.

[KhalDrogo]

Originally Posted by Kobe101

I saw someone posted on Instagram that Goldin is selling a Luka NT RPA Beckett 9 I think and the guy has it in his possession and it isn't for sale.

Link?

[MBMiller25]

https://twitter.com/jayymeiscards/st...2LCSH-xUsqW0Ug

[bradical]

Originally Posted by KhalDrogo

Link?

https://twitter.com/JayyMeisCards/st...66475531849728

[fadster]

https://www.instagram.com/p/CdaVHgFu...d=YmMyMTA2M2Y=