SMH Messages on eBay

[thenightman]

Originally Posted by shrevecity

They won't remove anything anymore even those that clearly violate policy. Got one the other day buyer was crying about an item paid for on Friday not shipping til possibly Tuesday since I have a 2 business day handling time. Buyer said if item does not ship Monday negative feedback would be left. I shipped it Monday despite the threat, buyers neg was for slow shipping. Ebay said it does not qualify for removal, even though it clearly should be per at least 2 ebay policies.

There are several videos on YouTube. Just another way ebay is devaluing feedback.

Did you speak to an actual person at eBay about this?

[BGT Masters]

Originally Posted by thenightman

Did you speak to an actual person at eBay about this?

Been trying to. No Call Back option is available. The last real USA based rep I talked to a few days ago told me they were tightening up feedback manual removal so if it gets rejected by the request its likely to stick.

Reached out to facebook ebay hours ago and nothing yet.

edit: Thought this was for me, oops.

[shrevecity]

Originally Posted by thenightman

Did you speak to an actual person at eBay about this?

I did on mine and was told by 4 reps that they can no longer remove feedback it has to go through an automated system. Basically told if that system declines it it will likely stick.

Friend if mine had similar issues on a 1 day shipping item he did not ship on Saturday. He has dedicated rep and was told pretty much same thing

[shrevecity]

Ralli roots and a few others have videos on YouTube saying they have been told same thing

[BGT Masters]

Originally Posted by shrevecity

Ralli roots and a few others have videos on YouTube saying they have been told same thing

[thenightman]

Originally Posted by BGT Masters

Been trying to. No Call Back option is available. The last real USA based rep I talked to a few days ago told me they were tightening up feedback manual removal so if it gets rejected by the request its likely to stick.

Reached out to facebook ebay hours ago and nothing yet.

edit: Thought this was for me, oops.

Try talking to @askebay on X. They are responsive and will explain things, especially if you ask for clarification. I reach out to them all the time.

[thenightman]

Originally Posted by shrevecity

I did on mine and was told by 4 reps that they can no longer remove feedback it has to go through an automated system. Basically told if that system declines it it will likely stick.

Friend if mine had similar issues on a 1 day shipping item he did not ship on Saturday. He has dedicated rep and was told pretty much same thing

Did you ask them why your situation got declined?

[BGT Masters]

Originally Posted by thenightman

Try talking to @askebay on X. They are responsive and will explain things, especially if you ask for clarification. I reach out to them all the time.

I'm not on X. There really isn't much to explain. Its directly in their policy and mailing delay not related to me is supposed to be removable. It is even bulletined right on their own Community Announcement Boards.

Been waiting 7 hours almost for a response on facebook and nothing.

[shrevecity]

Originally Posted by thenightman

Did you ask them why your situation got declined?

Saud it did not qualify that is all they would say. It's pretty much the story everyone is reporting tge reps no longer have power to remove anything.

Ebay goes through cycles. In a few months they may totally reverse course, but for now it is what it is.

[BGT Masters]

After being denied I just got mine removed. So there is still hope. Still have no damn clue why it was denied in the first place. It was about as clear of a case as you get.

[shrevecity]

Originally Posted by BGT Masters

After being denied I just got mine removed. So there is still hope. Still have no damn clue why it was denied in the first place. It was about as clear of a case as you get.

Congrats I am not even worried about mine at this point my sales have increased since it hit so I don't see any reason to worry about it. As I have said before mega hurt sellers feelings more than anything

[thenightman]

Originally Posted by BGT Masters

After being denied I just got mine removed. So there is still hope. Still have no damn clue why it was denied in the first place. It was about as clear of a case as you get.

So, you spoke to someone and they removed it?

[BGT Masters]

Originally Posted by thenightman

So, you spoke to someone and they removed it?

Yes. Currently batting .500. I had two that should have been removed per ebay rules but only managed to get one. not sure why the system is not removing them though. Two months ago it was removing them without issue. There other one a week ago I was told through the system, facebook and ebay phone call to pound sand. They do not remove them anymore manually I was told, yet here we are today one gettting removed manually. They need to stop lying to their sellers and or fix their feedback removal request system.

Originally Posted by shrevecity

Congrats I am not even worried about mine at this point my sales have increased since it hit so I don't see any reason to worry about it. As I have said before mega hurt sellers feelings more than anything

Its in my experience once you get one people seem to want to pile on. I don't like getting bad feedback when I did my job. Ebay shouldn't reward stupidity and dishonesty because it makes it the norm and acceptable.

[shrevecity]

Originally Posted by BGT Masters

Yes. Currently batting .500. I had two that should have been removed per ebay rules but only managed to get one. not sure why the system is not removing them though. Two months ago it was removing them without issue. There other one a week ago I was told through the system, facebook and ebay phone call to pound sand. They do not remove them anymore manually I was told, yet here we are today one gettting removed manually. They need to stop lying to their sellers and or fix their feedback removal request system.



Its in my experience once you get one people seem to want to pile on. I don't like getting bad feedback when I did my job. Ebay shouldn't reward stupidity and dishonesty because it makes it the norm and acceptable.

It's so hit or miss and I do agree that people seem to pile on, but that's the way it always goes with anything. The old saying when it rains it pours is very accurate

[thenightman]

Originally Posted by BGT Masters

Yes. Currently batting .500. I had two that should have been removed per ebay rules but only managed to get one. not sure why the system is not removing them though. Two months ago it was removing them without issue. There other one a week ago I was told through the system, facebook and ebay phone call to pound sand. They do not remove them anymore manually I was told, yet here we are today one gettting removed manually. They need to stop lying to their sellers and or fix their feedback removal request system.

Not making accusations, just trying to get some understanding. Did you handle things differently between the two, or were you the same on both calls? Like, were you more angry/emotional when you got declined and this time you were nicer?

[shrevecity]

I think some reps are like some postal employees they go by the letter of the policy not intent. Feedback I got was for slow shipping and being unprofessional. OK the rule on shipping says if tge feedback is SOLELY for slow shipping.

Then the extortion part it says demanding something not included in listing. Technically shipping is part of the listing.

A few months ago it would have been removed by the automated system.

Ebay cycles through j phases. It was not many years ago you had zero chance of getting one removed. There was a time you could pay for removal. There was a time you could get anything removed. Now they seem to be phasing in another direction on the matter

[BGT Masters]

Originally Posted by thenightman

Not making accusations, just trying to get some understanding. Did you handle things differently between the two, or were you the same on both calls? Like, were you more angry/emotional when you got declined and this time you were nicer?

Last time I got emotional was a few years ago and I got into it with a supervisor it escalated mutually. He told me if I don't like how he runs things I'm more than welcome to leave and sell elsewhere. I said I'd call back every day until my negative was removed. He said as long as I work here it will NEVER be removed I can promise you that. He must not work there anymore because a couple weeks later it was removed. He was by far the biggest asshat I ever talked to.

I don't get mad anymore at the reps on the phone. Its not worth it. I have to call them a lot because I sell in a category with many issues. I've learned how to talk with them. Its all who you talk to on any given day. Personally I like to joke and be as polite as possible. Just be pleasant.

After that I don't get emotional at least of the phone. There is no point. I just roll my eyes and make faces at my girlfriend. Talking on ebay is as simple as knowing the rules and policies and mentioning key words or phrases and knowing your stuff. It only gets frustrating when they don't follow their own rules or just flat out lie. Even then I simply hang up and try again another day.

I can assure you though if they go the route of no feedback being removed no matter what they are going to lose a lot of long time sellers. Not because its a big issue, but its the straw that broke the camel's back. Many sellers are sick of how ebay treats them and there are platforms than can just as easily make money on.

Originally Posted by shrevecity

I think some reps are like some postal employees they go by the letter of the policy not intent. Feedback I got was for slow shipping and being unprofessional. OK the rule on shipping says if tge feedback is SOLELY for slow shipping.

Then the extortion part it says demanding something not included in listing. Technically shipping is part of the listing.

A few months ago it would have been removed by the automated system.

Ebay cycles through j phases. It was not many years ago you had zero chance of getting one removed. There was a time you could pay for removal. There was a time you could get anything removed. Now they seem to be phasing in another direction on the matter

This. Ebay needs to work on being consistent. They also need to give long time sellers the benefit of the doubt. Why a site would want sellers with a bunch of negatives seems odd. It makes the site look bad. People these days expect items delivered in a day and don't want to pay for it. I get a bad rating on my shipping because buyers have no clue what it costs to ship now a days as well. Buyers are just difficult and spoiled more so than ever.

[shrevecity]

Originally Posted by BGT Masters

Last time I got emotional was a few years ago and I got into it with a supervisor it escalated mutually. He told me if I don't like how he runs things I'm more than welcome to leave and sell elsewhere. I said I'd call back every day until my negative was removed. He said as long as I work here it will NEVER be removed I can promise you that. He must not work there anymore because a couple weeks later it was removed. He was by far the biggest asshat I ever talked to.

I don't get mad anymore at the reps on the phone. Its not worth it. I have to call them a lot because I sell in a category with many issues. I've learned how to talk with them. Its all who you talk to on any given day. Personally I like to joke and be as polite as possible. Just be pleasant.

After that I don't get emotional at least of the phone. There is no point. I just roll my eyes and make faces at my girlfriend. Talking on ebay is as simple as knowing the rules and policies and mentioning key words or phrases and knowing your stuff. It only gets frustrating when they don't follow their own rules or just flat out lie. Even then I simply hang up and try again another day.

I can assure you though if they go the route of no feedback being removed no matter what they are going to lose a lot of long time sellers. Not because its a big issue, but its the straw that broke the camel's back. Many sellers are sick of how ebay treats them and there are platforms than can just as easily make money on.



This. Ebay needs to work on being consistent. They also need to give long time sellers the benefit of the doubt. Why a site would want sellers with a bunch of negatives seems odd. It makes the site look bad. People these days expect items delivered in a day and don't want to pay for it. I get a bad rating on my shipping because buyers have no clue what it costs to ship now a days as well. Buyers are just difficult and spoiled more so than ever.

When ebay years ago took 400 from me on a cc chargeback that I clearly was protected on I lost it on the rep I talked to and before call was done I had the 400 back. So I think it just depends on rep. Sure attitude likely does but a professional in cs understands how to descalate situations instead of taking them personally

As far as buyers becoming more and more petty and impatient. You can look at seller feedback and I imagine likely more than half you can clearly tell the buyer may be the issue. I agree if they are not careful they are going to do more harm than good. There are already many large sellers cutting ebay listings and usage.

[DynaEtch]

Originally Posted by BGT Masters

eBay is getting awfully stingy with feedback removal. A few months ago they’d bd removed within the hour. Now I’ve had a neutral left where the person said I’d get bad feedback if wouldn’t do a partial. Thats fine, whatever. I just got a neg on an item I shipped same day. Neg was because it got stuck in destination centers through USPS. It was delivere buyer shipped it back and I refunded same day I got it back. Feedback even says took too long. Is eBay just not removing anything now? Is this now just automated where people don’t even read the removal information?

So buyer gets an item and just ships it back? Do you offer returns, and does buyer pay return shipping?

Who paid for shipping in this situation- I assume the buyer's entire payment was refunded so it seems like a waste.

[Budler]

Originally Posted by shrevecity

It's so hit or miss and I do agree that people seem to pile on, but that's the way it always goes with anything. The old saying when it rains it pours is very accurate

I have not sold on E-Bay for a long time now.

People that I know that sell a lot on E-Bay tell me. It is a hit or miss.
They normally try several times (hoping for another rep) to get them removed. They cannot understand why one is removed and others are not.

Reading all the posts about this issue. It appears that is the way E-Bay is doing business right now.

Several people (I know) stated: It is not affecting my sales so I'm living with it. Then one quit selling for him it was not worth the trouble.

[DynaEtch]

While it makes sense to remove unjust negs including some mentioned above, I do not have issue with ebay getting stricter in some aspects because before they were whimsically removing just about anything, including justified neutrals and negs.

When you can just keep pestering them to remove a neg (whether justified or not), and they eventually will- entire feedback system is compromised. Had a seller who cancelled 3 auction wins of mine, which I paid for immediately. The final prices were on the lower side, and no doubt seller was cancelling because of that. I left neutrals- not even negs for the cancelled auction sales, nothing prohibited in the feedback comments themselves- and within the day all removed. A joke, and there’s a conflict of interest lurking there too, as less negs overall on sellers accounts can lead to more sales and higher sale prices, correlating to higher fee $ to eBay: eBay has an incentive to remove non-positive feedback. I’m ok if they get stricter with their removal policy, but should still allow removals of ones that are blatantly unjust and in line with sellers following eBay policy like the above.

[valleynuckfan]

Originally Posted by thenightman

Easy response. "I can't when I'm sleeping."

Since he was asking (who asks for a counter offer anyway?- I might have just accepted his first offer) I sent one to him at 9:30 AM when I was at work.
Crickets, and my counter has now expired.

[JeffG1954]

Originally Posted by DynaEtch

While it makes sense to remove unjust negs including some mentioned above, I do not have issue with ebay getting stricter in some aspects because before they were whimsically removing just about anything, including justified neutrals and negs.

When you can just keep pestering them to remove a neg (whether justified or not), and they eventually will- entire feedback system is compromised. Had a seller who cancelled 3 auction wins of mine, which I paid for immediately. The final prices were on the lower side, and no doubt seller was cancelling because of that. I left neutrals- not even negs for the cancelled auction sales, nothing prohibited in the feedback comments themselves- and within the day all removed. A joke, and there’s a conflict of interest lurking there too, as less negs overall on sellers accounts can lead to more sales and higher sale prices, correlating to higher fee $ to eBay: eBay has an incentive to remove non-positive feedback. I’m ok if they get stricter with their removal policy, but should still allow removals of ones that are blatantly unjust and in line with sellers following eBay policy like the above.

When eBay took away a sellers ability to leave negatives for buyers, the entire feedback model became useless. Do you really believe that 100% of buyer accounts should have 100% positive feedback? Of course not....so the entire eBay feedback system is a joke.

[thenightman]

Originally Posted by valleynuckfan

Since he was asking (who asks for a counter offer anyway?- I might have just accepted his first offer) I sent one to him at 9:30 AM when I was at work.
Crickets, and my counter has now expired.

Now that's a worthy block.

[Bosoxfan5990]

Originally Posted by BGT Masters

Last time I got emotional was a few years ago and I got into it with a supervisor it escalated mutually. He told me if I don't like how he runs things I'm more than welcome to leave and sell elsewhere. I said I'd call back every day until my negative was removed. He said as long as I work here it will NEVER be removed I can promise you that. He must not work there anymore because a couple weeks later it was removed. He was by far the biggest asshat I ever talked to.

I don't get mad anymore at the reps on the phone. Its not worth it. I have to call them a lot because I sell in a category with many issues. I've learned how to talk with them. Its all who you talk to on any given day. Personally I like to joke and be as polite as possible. Just be pleasant.

After that I don't get emotional at least of the phone. There is no point. I just roll my eyes and make faces at my girlfriend. Talking on ebay is as simple as knowing the rules and policies and mentioning key words or phrases and knowing your stuff. It only gets frustrating when they don't follow their own rules or just flat out lie. Even then I simply hang up and try again another day.

I can assure you though if they go the route of no feedback being removed no matter what they are going to lose a lot of long time sellers. Not because its a big issue, but its the straw that broke the camel's back. Many sellers are sick of how ebay treats them and there are platforms than can just as easily make money on.



This. Ebay needs to work on being consistent. They also need to give long time sellers the benefit of the doubt. Why a site would want sellers with a bunch of negatives seems odd. It makes the site look bad. People these days expect items delivered in a day and don't want to pay for it. I get a bad rating on my shipping because buyers have no clue what it costs to ship now a days as well. Buyers are just difficult and spoiled more so than ever.

Woah, humblebrag!