PWCC Shipping Prices for Sealed Boxes

[bigboyd3]

Originally Posted by ssbledsoe

I don’t have the messages anymore, but I do have the thread about it See the quotes above. You may have never used the word scammer, but it was certainly implied.

No, it wasn't. Card was damaged. Just because you make an assumption doesn't make it true.

Originally Posted by ssbledsoe

The answer is preemptive blocking because you had one bad experience. It’s some pretty flimsy logic. Based on his logic, you’d NEVER buy from anyone who has ever had negative feedback. It’s insane to think that leaving negative feedback automatically precludes someone from ever dealing with that person again.

I think it's more the point of we provided options to try and fix the issue yet you chose to leave negative feedback instead of trying to fix the issue at hand and move on in a positive way. No, I don't want to business with people if that is their way of fixing problems.

Originally Posted by ssbledsoe

So, this card was relisted on eBay: Aaron Dobson 99 $150 Patriot Rookie Logo Patch Auto RC 2013 National Treasures | eBay
I purchased (and returned) this card on Aaron Dobson 99 $150 Patriot Rookie Logo Patch Auto RC 2013 National Treasures | eBay. I even asked about the crease in the original listing and I was told that "it was just a line and that the card was not damaged." Of course when I opened a case to return, the seller fed a line of BS that "he was going from memory and that it was at his shipping center at the time I asked."
Of course this is the same seller that claims he uses stock photos when something is wrong with a card (fake rookie premiere auto, fake patch, etc).
Bottom line, this seller is always full of excuses and BS. I purposefully waited to drop the neg on the original auction knowing this seller would relist the card without disclosing the condition issue. I just hope the timing of my feedback can save someone some trouble and from wasting $5 in shipping costs.
I'm sure there are plenty of you that will not be shocked by any of this.

Thanks for jogging my memory. It's our fault for re-listing without the damage listed. That wouldn't happen nowadays, and shouldn't have happened then, was just a mistake based on how things were listed back then.

As for "BS" of it being at our shipping dept that is completely true. Items are not shipped from my office. They are shipped by someone 30 miles away. After items are listed, they go there. It's still that way today.

I'm done with this now. I'm sorry you had a bad experience.

[Siberian13]

I wonder how many negative feedbacks have been given to BigBoyd but we’re reversed by eBay or the customers were bought off? The big sellers on eBay are too protected.

[bigboyd3]

Originally Posted by Siberian13

I wonder how many negative feedbacks have been given to BigBoyd but we’re reversed by eBay or the customers were bought off? The big sellers on eBay are too protected.

Zero, now you no longer have to wonder. Have never had a negative "reversed by eBay" and have never "bought off" anyone. If there is an issue with a transaction, which will happen from time to time as in any business, we work with the customer to fix the issue as we don't want to lose a customer.

[Siberian13]

Originally Posted by bigboyd3

Zero, now you no longer have to wonder. Have never had a negative "reversed by eBay" and have never "bought off" anyone. If there is an issue with a transaction, which will happen from time to time as in any business, we work with the customer to fix the issue as we don't want to lose a customer.

By blocking a customer, aren’t you losing a customer? You’ve never had a negative removed? I’m impressed. You tried to buy the poster above, right? except he decided against it. Good luck to you in your future sales. Like any business, I understand you do things to help benefit your company and it’s image.

[bigboyd3]

Originally Posted by Siberian13

By blocking a customer, aren’t you losing a customer? You’ve never had a negative removed? I’m impressed. You tried to buy the poster above, right? except he decided against it. Good luck to you in your future sales. Like any business, I understand you do things to help benefit your company and it’s image.

We have never had a negative removed by eBay. We have had buyer's revise feedback. As stated previously, I don't want to do business with someone that is unwilling to try and fix an issue. There is usually a solution to a problem.
Also, we offered to refund and let him keep the card before he left feedback.

[Siberian13]

Originally Posted by bigboyd3

We have never had a negative removed by eBay. We have had buyer's revise feedback. As stated previously, I don't want to do business with someone that is unwilling to try and fix an issue. There is usually a solution to a problem.
Also, we offered to refund and let him keep the card before he left feedback.

Understood, you’re protecting your image. Sometimes negative is warranted but you can still keep that customer. I’ve bought from Best Buy, had a bad experience, left negative feedback but still buy from them. It’s a nice gesture on what you offered. Sometimes that may look like trying to buy off the customer vs getting negative feedback. I assume most customers you’ve offered that to have accepted it.

Also, Why would a customer revise their feedback?

[bewareof94]

Thank you for creating this thread and alerting members here - I've personally never won anything from PWCC but always seem to be watching a number of their cards and boxes so I would have never known this otherwise.

Honest question for you though - what was your reasoning for / the point of leaving a negative? I assume you were intending on making this thread even before leaving feedback, and you said yourself both PWCC and ebay likely won't "GAF"

[ssbledsoe]

Originally Posted by bigboyd3

No, it wasn't. Card was damaged. Just because you make an assumption doesn't make it true.



I think it's more the point of we provided options to try and fix the issue yet you chose to leave negative feedback instead of trying to fix the issue at hand and move on in a positive way. No, I don't want to business with people if that is their way of fixing problems.




Thanks for jogging my memory. It's our fault for re-listing without the damage listed. That wouldn't happen nowadays, and shouldn't have happened then, was just a mistake based on how things were listed back then.

As for "BS" of it being at our shipping dept that is completely true. Items are not shipped from my office. They are shipped by someone 30 miles away. After items are listed, they go there. It's still that way today.

I'm done with this now. I'm sorry you had a bad experience.

You provided options, sure. But the whole thing shouldn’t have happened in the first place. You completely lied about the cards condition any way you slice it. I asked a direct question and received an answer that was not correct. Only AFTER I filed the INAD did the “truth” come out.

Originally Posted by Siberian13

I wonder how many negative feedbacks have been given to BigBoyd but we’re reversed by eBay or the customers were bought off? The big sellers on eBay are too protected.

The big sellers on eBay clearly know how to play the system. Well, PWCC at least.

Originally Posted by bigboyd3

We have never had a negative removed by eBay. We have had buyer's revise feedback. As stated previously, I don't want to do business with someone that is unwilling to try and fix an issue. There is usually a solution to a problem.
Also, we offered to refund and let him keep the card before he left feedback.

The solution to the problem was not lying about the cards condition.

Originally Posted by Siberian13

Understood, you’re protecting your image. Sometimes negative is warranted but you can still keep that customer. I’ve bought from Best Buy, had a bad experience, left negative feedback but still buy from them. It’s a nice gesture on what you offered. Sometimes that may look like trying to buy off the customer vs getting negative feedback. I assume most customers you’ve offered that to have accepted it.

Also, Why would a customer revise their feedback?

Your Best Buy story is completely on point. It’s possible to have a completely bad experience and give the store/seller another chance. It’s also completely reasonable to leave accurate feedback.

Originally Posted by bewareof94

Thank you for creating this thread and alerting members here - I've personally never won anything from PWCC but always seem to be watching a number of their cards and boxes so I would have never known this otherwise.

Honest question for you though - what was your reasoning for / the point of leaving a negative? I assume you were intending on making this thread even before leaving feedback, and you said yourself both PWCC and ebay likely won't "GAF"

Their shipping prices for single cards aren’t completely ridiculous. It’s pretty easy to figure those costs into your bid. My issue is the costs for shipping the boxes was completely ludicrous.

The point of leaving the negative feedback was to try and warn anyone that won’t run across this thread.

[bigboyd3]

Originally Posted by ssbledsoe

You provided options, sure. But the whole thing shouldn’t have happened in the first place. You completely lied about the cards condition any way you slice it. I asked a direct question and received an answer that was not correct. Only AFTER I filed the INAD did the “truth” come out.

The solution to the problem was not lying about the cards condition.

I didn't intentionally "lie" about the condition of the card, that would benefit no one and create the situation that happened. It was an honest mistake. Again, I'm sorry you had a bad experience.

[bewareof94]

Originally Posted by ssbledsoe

Their shipping prices for single cards aren’t completely ridiculous. It’s pretty easy to figure those costs into your bid. My issue is the costs for shipping the boxes was completely ludicrous.

The point of leaving the negative feedback was to try and warn anyone that won’t run across this thread.

Why not a neutral though with the lowest DSR rating(s) possible?

I feel like a negative is unwarranted in this case as you did receive the items (albeit paying ridiculous shipping) in what I'm assuming was relatively good shape. Absolutely no offense to you, but if this is correct, I can't really blame PWCC for blocking you.

[blevins26]

Thank you OP for bringing this situation to light. From reading the comments, some people agree with you and some people don't, such is the internet. I'm not saying you were right or wrong, but at least we all know to be careful with this stuff in the future.

I tried going through all the comments and I may have missed some answers to my points below.

1) Did they ever give any explanation of their "self-insurance"? To me, this just sounds like extra $$$ they charge on every sale to offset the ones they lose on and the price you mentioned (I believe $30 on a $100 order) seems insanely high.

2) I have no problem that you left a negative. Your experience was just that and you are completely within your rights to do so. The problem these days is this whole obsession people have with online ratings needs to stop. It's all just a marketing gimmick. What seems to happen is that customers LOVE to check online ratings which leads to businesses getting really sensitive to them which, inevitably, leads to companies "gaming" the system so negative ratings never show up.

Online rating systems are, by in large, junk. Actually, eBay probably has one of the better ones out there because at least the ratings can only be provided by people who actually bought something from the seller. However, as OP has pointed out, eBay gives sellers (esp. bigger sellers) plenty of ways to scrub their own ratings.

[JeffG1954]

Originally Posted by blevins26

Actually, eBay probably has one of the better ones out there because at least the ratings can only be provided by people who actually bought something from the seller.

Since sellers are only allowed to leave positive feedback I find the eBay rating system to be absolutely worthless. Every buyer has 100% positive feedback????

[cardmole]

Originally Posted by JeffG1954

Since sellers are only allowed to leave positive feedback I find the eBay rating system to be absolutely worthless. Every buyer has 100% positive feedback????

yeah-why you have to check for any negs under positives. stupid

[chezball]

All I want to know is how did bigboyd know his name was mentioned.

[ninjacookies]

Ah. Where there is PWCC and BigBoyd...there is light. There is Love.


Yet another reason why I avoid all of these 'consignment' shops altogether. Shady McCoy.

[Siberian13]

Originally Posted by chezball

All I want to know is how did bigboyd know his name was mentioned.

Alerted by a member or he searches his name constantly.

[chezball]

Originally Posted by Siberian13

Alerted by a member or he searches his name constantly.

So who's the rat?

[bigboyd3]

Originally Posted by ninjacookies

Ah. Where there is PWCC and BigBoyd...there is light. There is Love.


Yet another reason why I avoid all of these 'consignment' shops altogether. Shady McCoy.

We don't sell any items on consignment. We own all our inventory.

[chezball]

Guess who just Pm'd me?

[allabtsprt]

Originally Posted by chezball

Guess who just Pm'd me?

Trump?

[bigboyd3]

Originally Posted by chezball

All I want to know is how did bigboyd know his name was mentioned.

I searched my name to post again in my buying threads and saw it. Now you know.

[Siberian13]

Originally Posted by allabtsprt

Trump?

Hahaha

[ssbledsoe]

Originally Posted by bigboyd3

I didn't intentionally "lie" about the condition of the card, that would benefit no one and create the situation that happened. It was an honest mistake. Again, I'm sorry you had a bad experience.

How do you figure??? You replied that the card was fine when it wasn't. In what realm of mental gymnastics is that not a lie? Your excuse for lying about the cards condition is that it was 30 miles away at a shipping facility.

There is no way this was an "honest mistake." An honest mistake would have been looking at a different Dobson NT RPA /99 and seeing it had no patch window crease. You admitted you didn't look at the card. Plain and simple it was a case of you hoped I wouldn't notice. To compound it, you proceeded to relist the card with no mention of damage and sold it anyways. That's the antithesis of honesty.

As for blocking me, do it; don't do it. I couldn't care less either way. It's only costing you money, which really means it's saving me money by not impulse bidding on your auctions.

Originally Posted by bewareof94

Why not a neutral though with the lowest DSR rating(s) possible?

I feel like a negative is unwarranted in this case as you did receive the items (albeit paying ridiculous shipping) in what I'm assuming was relatively good shape. Absolutely no offense to you, but if this is correct, I can't really blame PWCC for blocking you.

I think the biggest reason for the negative was that I was never able to advance my concerns up the PWCC ladder beyond the nitwit underling that responds to eBay messages (Robby). I figured a negative might get someones attention (and obviously it did).

As for blocking me, like bigboyd, it's no skin off my butt either way as it saves me money. Though ultimately, the shipping fees they bilked out of me for this last transaction were WAY less than they would have earned from me as a bidder in the future.

Originally Posted by blevins26

Thank you OP for bringing this situation to light. From reading the comments, some people agree with you and some people don't, such is the internet. I'm not saying you were right or wrong, but at least we all know to be careful with this stuff in the future.

I tried going through all the comments and I may have missed some answers to my points below.

1) Did they ever give any explanation of their "self-insurance"? To me, this just sounds like extra $$$ they charge on every sale to offset the ones they lose on and the price you mentioned (I believe $30 on a $100 order) seems insanely high.

2) I have no problem that you left a negative. Your experience was just that and you are completely within your rights to do so. The problem these days is this whole obsession people have with online ratings needs to stop. It's all just a marketing gimmick. What seems to happen is that customers LOVE to check online ratings which leads to businesses getting really sensitive to them which, inevitably, leads to companies "gaming" the system so negative ratings never show up.

Online rating systems are, by in large, junk. Actually, eBay probably has one of the better ones out there because at least the ratings can only be provided by people who actually bought something from the seller. However, as OP has pointed out, eBay gives sellers (esp. bigger sellers) plenty of ways to scrub their own ratings.

On point 1: Here is the direct quote I was given:

Thank you for reaching out. The shipping total is determined by the value of the items (as we self insure all items for their full value) as well as the size of package and number or items included. Thank you for your interest in our auction!

Best Regards,

So yeah, the explanation essentially sounds like a fee for legit customers to cover scammers and not insuring their packages through a third party. To me, that is precisely what is expressly prohibited by eBay's policies.

As I've laid it out before, the cost of the items I won were roughly $60. Shipping should have cost them absolutely no more than $15. I'm guessing the true cost was less than $10 for a shipper their size, which means I was charged $15-20 for insurance. It's absolutely absurd.

On point 2, I think eBay's feedback system is completely meaningless. Look at PWCC's feedback left. It's literally the same line across the board. I assume the buyer could take a week and a half to send a PayPal check and they'd still get

Fast payment. Great communication. A pleasure to do business with.

. I dropped them a negative and still got the same feedback left. I doubt they truly mean it was "a pleasure to do business with" me. That also lends to your point that every "store" with an online presence knows how to manipulate the system. It's pretty much required regardless of your profession; scrub the bad reviews and get employees/brothers/2nd cousins twice removed to leave 5 stars. I always roll my eyes when someone says, "well they were highly rated on XYZ website."

Originally Posted by JeffG1954

Since sellers are only allowed to leave positive feedback I find the eBay rating system to be absolutely worthless. Every buyer has 100% positive feedback????

As above, I find it meaningless because most big sellers have automated feedback that drops the second the buyer pays. eBay also makes it ridiculously easy for buyers to leave the same feedback for every transaction too. It's actually more difficult to leave personalized feedback than it is to leave honest feedback. Never mind the 80 character limit. I'm way too wordy to try and tell a bad experience in 80 characters or less.

[bigboyd3]

Originally Posted by ssbledsoe

How do you figure??? You replied that the card was fine when it wasn't. In what realm of mental gymnastics is that not a lie? Your excuse for lying about the cards condition is that it was 30 miles away at a shipping facility.

There is no way this was an "honest mistake." An honest mistake would have been looking at a different Dobson NT RPA /99 and seeing it had no patch window crease. You admitted you didn't look at the card. Plain and simple it was a case of you hoped I wouldn't notice. To compound it, you proceeded to relist the card with no mention of damage and sold it anyways. That's the antithesis of honesty.

As for blocking me, do it; don't do it. I couldn't care less either way. It's only costing you money, which really means it's saving me money by not impulse bidding on your auctions.

Again, I didn't intentionally tell you the false information. I was wrong. My bad. Not sure how many times I can say that. I wasn't hoping you wouldn't notice. I didn't notice when it was listed. Not sure how many ways I can say it. BTW, you are no longer blocked. Bid away...

[ssbledsoe]

Originally Posted by bigboyd3

Again, I didn't intentionally tell you the false information. I was wrong. My bad. Not sure how many times I can say that. I wasn't hoping you wouldn't notice. I didn't notice when it was listed. Not sure how many ways I can say it. BTW, you are no longer blocked. Bid away...

Sigh. My point is this:
You made it sound like you actually looked at the card AFTER I sent the question when you did not.

Ultimately, this is a 4 year old issue that you exhumed after I mentioned you were one of the 3 sellers (to my knowledge) that have blocked me on eBay. I'm pretty certain neither of us are going to change our opinions on the matter. You're certainly welcome to your opinion, and I appreciate your olive branch of unblocking me. I doubt it changes much moving forward, but it's good to know I won't have to enlist a proxy to buy a 2009 Drew Bledsoe SPA By The Letter "O" Autograph /3 if you happen to list one