Running PSA Order Tracker

[clocsta2323]

It shouldnt matter but I have been on both sides of the PSA quagmire. I started noticing FedEx orders seemed to be getting logged and processed faster. I always sent USPS. I sent my 244 order FedEx ground and lo and behold it gets logged 1day after it was received and processed in less than two weeks

[Ewing8888]

Originally Posted by FT35

This is poetry! Lol! Which Jeter was it?!

It's just the 93 Topps #98 Jeter RC. i think i bought it 99 after the WS for 15 or 20 bucks. i wasn't even collecting then but for a few months i bought a lot of cards and then just stopped completely until last summer. i got hooked in again by another Yankee, Aaron Judge.

I also have a lot of football cards from 99 which i try not to think about. It pains me to think that if if I done this in 2000 instead of 99, I probably would have a few nice Tom Brady cards.

[Americards]

Originally Posted by swerve

LOL, this is getting hilarious. My 65 day bulk (52 cards) logged 5/18 still hasn't popped!

Isnt that like 13 weeks plus a couple holidays thrown in there so you still have until aug 25th?

Sent from my SM-G955U using Tapatalk

[FT35]

Originally Posted by Ewing8888

It's just the 93 Topps #98 Jeter RC. i think i bought it 99 after the WS for 15 or 20 bucks. i wasn't even collecting then but for a few months i bought a lot of cards and then just stopped completely until last summer. i got hooked in again by another Yankee, Aaron Judge.

I also have a lot of football cards from 99 which i try not to think about. It pains me to think that if if I done this in 2000 instead of 99, I probably would have a few nice Tom Brady cards.

Still a classic flagship card for Jeter—good investment! I made the same call on football—I chased 1999 McNabb/Culpepper/E. James and missed the Brady boat! I disowned the whole football corner of the hobby because of it!! I stocked up on Judge too...similar minds...

[Ewing8888]

Originally Posted by FT35

Still a classic flagship card for Jeter—good investment! I made the same call on football—I chased 1999 McNabb/Culpepper/E. James and missed the Brady boat! I disowned the whole football corner of the hobby because of it!! I stocked up on Judge too...similar minds...

That's very eerie. You can't go wrong with Jeter and Judge. I too go pretty light on football these days and focus mainly on hoops and baseball.

[griffan15]

Order Type: 20-Day Free Vouchers (not sure what this is called)
# of cards: 15 cards
Order Shipped: 7/20/2018
Order received per PSA: 7/23/18
Order logged per PSA: 7/25/18
Order Popped:

Order Type: 65-Day Bulk
# of cards: 100 cards
Order Shipped: 7/20/2018
Order received per PSA: 7/23/18
Order logged per PSA: 7/30/18
Order Popped:


Order Type: 65-Day Bulk
# of cards: 100 cards
Order Shipped: 8/3/2018
Order received per PSA: 8/6/2018
Order logged per PSA:
Order Popped:

Updated with the new order received

[epatmythes]

Waiting... and waiting... and waiting!

By biggest beef with all this is the lack of consistency in communication out of Customer Service. When they first upped the estimated service levels time, it was just that, an adjustment to service levels. Weeks later, the constant message was that the increase was to account for logging delays. Then, in June, when I was checking on a long running order... I was told that management just made a decision that week that the increased estimates were now for log-to-pop, regardless of logging delays. Now, I have an order from May that I just decided to call on a week before the National, just hoping maybe if I called and was nice it would get done before the barrage of new submissions... and I was told I was on business day #60. I was kind of shocked, I thought it was only business day #48 (but I like to start calling every week or so once a bulk hits 45 or more). Now, I guess it's back to the increased estimates being from time received, not logged, to poppage!

Confirmed again when I called yesterday, was told I was on business day #65... then only to be told they don't see it moving through the system at all, so it won't likely even be done this week. Every time in the past that it's reached the full estimated number of business days, without poppage, I've asked to have it escalated and they always did it. This time I was told that CS is not authorized to submit an escalation until it is now 10 business days late... WTF?!?!

Seriously, PSA needs to get their act together! Really, how hard is it to set a process, communicate it consistently (and publically), and stick to it?

90% of what I do with submitting is modern. I have absolutely 0 interest in going to BGS (heck, seems they are even worse service-wise)... but it's getting harder and harder to "want" to send cards to the completely random PSA Pit of Misery. I submitted 2 more bulk orders in July of mainly new release product (Bowman, Finest, Stadium Club, Topps Series 2 & Topps Living)... will I even see them before the baseball season is over?

Ugh, just frustrated... enjoy the vent... I wish I could say I feel better, but I won't until PSA get's there s@#t together once and for all.

[Ewing8888]

Total Items: 52 (50 day bulk)
PSA 10s. 33
Date Received: 7/20/2018
Date Shipped: N/A
Order Popped: 8/6/2018


I'm shocked that this popped so early. It was logged within 2 days of receiving. I used the USPS but the key this time i think was labeling the holders. I also had a 70 card order pop the other day and as one poster suggested, it could be simply trying to capture revenue. Either way, I'm not complaining as i really wanted to get this one in before the National.

[FT35]

Originally Posted by epatmythes

Waiting... and waiting... and waiting!

By biggest beef with all this is the lack of consistency in communication out of Customer Service. When they first upped the estimated service levels time, it was just that, an adjustment to service levels. Weeks later, the constant message was that the increase was to account for logging delays. Then, in June, when I was checking on a long running order... I was told that management just made a decision that week that the increased estimates were now for log-to-pop, regardless of logging delays. Now, I have an order from May that I just decided to call on a week before the National, just hoping maybe if I called and was nice it would get done before the barrage of new submissions... and I was told I was on business day #60. I was kind of shocked, I thought it was only business day #48 (but I like to start calling every week or so once a bulk hits 45 or more). Now, I guess it's back to the increased estimates being from time received, not logged, to poppage!

Confirmed again when I called yesterday, was told I was on business day #65... then only to be told they don't see it moving through the system at all, so it won't likely even be done this week. Every time in the past that it's reached the full estimated number of business days, without poppage, I've asked to have it escalated and they always did it. This time I was told that CS is not authorized to submit an escalation until it is now 10 business days late... WTF?!?!

Seriously, PSA needs to get their act together! Really, how hard is it to set a process, communicate it consistently (and publically), and stick to it?

90% of what I do with submitting is modern. I have absolutely 0 interest in going to BGS (heck, seems they are even worse service-wise)... but it's getting harder and harder to "want" to send cards to the completely random PSA Pit of Misery. I submitted 2 more bulk orders in July of mainly new release product (Bowman, Finest, Stadium Club, Topps Series 2 & Topps Living)... will I even see them before the baseball season is over?

Ugh, just frustrated... enjoy the vent... I wish I could say I feel better, but I won't until PSA get's there s@#t together once and for all.

Man, I get it. It is the inconsistent process that is the hang up. I get that they are slow, I get that they are slammed, I get the whole National thing--these are all real delay-causing things. But it's like you said...hearing of newer orders popping, having some go beyond the estimate and others get done way before--it would just be nice to know what's going on!

OK so solutions for this.

Ideas for PSA to implement to help with the customer experience

--since between them and Beckett--they're the only company who will actually grade your cards rather than suspending their service.

I would love to see more consistency in the form of a que...a first come/first serve order of business. BUT...this can't happen because I believe they draw orders that help with their business's cash flow. That's actually good for us, because that's what keeps their doors open. I think a solution should be a simple web order day tracker or a "pop countdown" timer. If they miss it, you get something. If you're behind, great, increase the time on the timer UP FRONT--but stick to it. Maybe PSA could determine on Mondays which orders will be filled in a particular week (for turnaround time sake OR cash flow sake), and then give some indicators to us--a banner on our account page saying your order will be filled this week--your order will be filled today.

*I know this is a long shot, but I always thought it would be cool to be included in the grading session--get notified that your cards are being graded then you can join a live video feed and watch as the grades are being determined in real time--have the grader talk through the process and state why a card is getting that grade--or comment on how good the card is compared to others. Then they could take that as far as they wanted--divide the video session into card specific files and place a QR code on each label of the card that links to the video file of it being graded. Crazy stuff...but tidbits of transparency go a LONG way--although this one may actually ADD time to the turnaround.

I said it in another thread, but I think they need to add operation hours--go to a 2-shift day (maybe 3 even!), add Saturdays when WAY behind. Something.

Put someone on incoming email inquiries. I've sent emails to them in the past and most times, it's been MONTHS before I get a response. That's not acceptable in today's world. Get a couple people replying to questions and keeping people informed.

Now...some of this is on us, and we might have to have a little give and take. Honestly, I believe some of these things would help it sit better with people because they can see things are being done to help. Results should follow. But we as collectors need to be aware of the fact that it's our anticipation that drives our frustration. If there was no anticipation/excitement surrounding this process, it wouldn't matter if they were late--heck they probably wouldn't get backed up in the first place if that were the case! We're excited about our cards...our collections are a snap shot of all things we currently find interesting, so of course this would be of major interest to us!

It takes time to implement these types of things...shoot...several months ago we were all concerned with log times. We all said "If we only had a way of knowing that the orders were received safely, that would be very helpful!!" They have delivered on that with very fast log times.

I think if both parties involved could step up and make some changes in their committment to customers...in our expectation of turnaround, there would be a significant improvement in the customer experience.

[epatmythes]

Originally Posted by FT35

I would love to see more consistency in the form of a que...a first come/first serve order of business. BUT...this can't happen because I believe they draw orders that help with their business's cash flow. That's actually good for us, because that's what keeps their doors open. I think a solution should be a simple web order day tracker or a "pop countdown" timer. If they miss it, you get something. If you're behind, great, increase the time on the timer UP FRONT--but stick to it. Maybe PSA could determine on Mondays which orders will be filled in a particular week (for turnaround time sake OR cash flow sake), and then give some indicators to us--a banner on our account page saying your order will be filled this week--your order will be filled today.

...

It takes time to implement these types of things...shoot...several months ago we were all concerned with log times. We all said "If we only had a way of knowing that the orders were received safely, that would be very helpful!!" They have delivered on that with very fast log times.

It has less to do with drawing orders for cashflow, versus what graders are comfortable with grading. There are only X number of graders and Y percentage that handle the majority of order types (vintage, modern, non-sports, oddballs, etc).

One thing that has always held true for me in almost 10 years of submitting to PSA now... you send in a bulk order of vintage base cards from the same set or the majority from a small number of sets... there is a better than 90% chance that order will pop in 3 weeks or less. Do the same with modern, you have about a 50% chance it pops in 4 weeks or less. Submit a mix mash sub of any combination of vintage, modern base, inserts and/or oddballs... you pretty much have two outcomes, it pops in 15 days or less or it goes right around full term.

The biggest problem now, when you don't get the random lucky quick pop...
- What used to be 45 days, it was painful, but wholly acceptable to get results on day 40 to 50
- Now, it's 65 days, and they really don't even start giving a hoot until day 75... it's not all that uncommon to see subs now go 70 to 80.

That's a 4 to 6 week calendar difference... that's huge!

I never used to think about the cash flow aspect, as I imagine it would be harder to really be the case given the grading process... however, I have noticed results faster when I pay with a credit card versus a check... especially when a quarter is coming to a close. Coincidence, maybe, I don't know. All I do know, is after my last two order have taken forever (plus one day)... I'm done paying with a check through the mail or cash at a show... it's credit card from here on out. No longer will they reep that money until they've provided me the service I'm purchasing!

[FT35]

Yeah the cash flow would come in to play depending on the order types that are coming in. If a large number of your monthly orders are smaller $50-$200, then you're going to have to grab some of those 100+ card bulk orders to bank the $700+ orders. They are obviously taking care of their big customers as well (within reason) before they crack open our 12-card 50-day order for $120.

Good to know about the types of orders that tend to move through faster like you're saying. I've sent in mostly 80's stuff to them--with a few present day cards starting to pepper in there and I've always seen early(ish) pops. That's brutal that you're into 80 days on some orders.

[FT35]

Originally Posted by Ewing8888

Total Items: 52 (50 day bulk)
PSA 10s. 33
Date Received: 7/20/2018
Date Shipped: N/A
Order Popped: 8/6/2018


I'm shocked that this popped so early. It was logged within 2 days of receiving. I used the USPS but the key this time i think was labeling the holders. I also had a 70 card order pop the other day and as one poster suggested, it could be simply trying to capture revenue. Either way, I'm not complaining as i really wanted to get this one in before the National.

THIS is awesome! Congrats on the Pop up Pop! And the killer results!

[epatmythes]

Originally Posted by FT35

Yeah the cash flow would come in to play depending on the order types that are coming in. If a large number of your monthly orders are smaller $50-$200, then you're going to have to grab some of those 100+ card bulk orders to bank the $700+ orders.

That is only true if paid with credit card. Pay with cash or check, they deposit upon receipt. Credit cards, they are not allowed to charge until the order is ready to ship.

It really sucks to see them cash my check... and not get my cards back for approximately 4 months (which has been the case with my last 2 subs, one popped, one still waiting).

My 2 most recent subs I submitted, were on credit card... so we'll see if that makes any difference again.

I only speculate now because of my last 3 bulks orders done or due:

Paid with Check - 71 business days popped
Paid with Credit Card - 18 business days popped
Paid with Check - 66 business days and still waiting

[Ewing8888]

Originally Posted by FT35

Yeah the cash flow would come in to play depending on the order types that are coming in. If a large number of your monthly orders are smaller $50-$200, then you're going to have to grab some of those 100+ card bulk orders to bank the $700+ orders. They are obviously taking care of their big customers as well (within reason) before they crack open our 12-card 50-day order for $120.

Good to know about the types of orders that tend to move through faster like you're saying. I've sent in mostly 80's stuff to them--with a few present day cards starting to pepper in there and I've always seen early(ish) pops. That's brutal that you're into 80 days on some orders.

You make some great points. I I only started grading in December last year with the collectors club. that order took a while. my next order was a 120 cards and that took a very long time which i think popped in May. I started getting the "fast" service on my last 2 bulk orders over 50 cards each because i think they realized i'm submitting regularly in quantity. i also believe that labeling the holders really helped. My last order was a bulk and popped in less than 3 weeks which was the only time i've used the labels. i also speak to a specific rep there with any issues instead of emailing. I think they've done a really nice job expediting orders the last few months. It should be interesting though to see how they do with the orders from the National. In any event, I'm sticking with them as i refuse to do anything with BGS seeing how they treat customers. I'll flirt with SGC every now and then, but i just don't see any value grading with them.

[metsandweezer]

Originally Posted by Ewing8888

You make some great points. I I only started grading in December last year with the collectors club. that order took a while. my next order was a 120 cards and that took a very long time which i think popped in May. I started getting the "fast" service on my last 2 bulk orders over 50 cards each because i think they realized i'm submitting regularly in quantity. i also believe that labeling the holders really helped. My last order was a bulk and popped in less than 3 weeks which was the only time i've used the labels. i also speak to a specific rep there with any issues instead of emailing. I think they've done a really nice job expediting orders the last few months. It should be interesting though to see how they do with the orders from the National. In any event, I'm sticking with them as i refuse to do anything with BGS seeing how they treat customers. I'll flirt with SGC every now and then, but i just don't see any value grading with them.

Might be a dumb question, but what do you mean by labeling the holders?

[epatmythes]

Originally Posted by metsandweezer

Might be a dumb question, but what do you mean by labeling the holders?

Step #2

https://www.psacard.com/submissions/shipguide

[Spartacus]

Wow just got the email the grades are in.... super fast! I will say this order was pretty much all Bowmans Best and so is my bulk so hoping that comes fast also! This was submitted right before Nationals ... so 6 days! Sucks on the Adell Atomic but overall still happy... figured the bryant would be an 8 or 9 with Tribute being thick

1 1 41996748 GEM MINT 10 2017 Bowman's Best Best of 2017 Autograph B17mg MacKenzie Gore Atomic Refractor Card
2 1 41996749 MINT 9 2017 Bowman's Best Best of 2017 Autograph B17a Jo Adell Atomic Card
3 1 41996750 GEM MINT 10 2017 Bowman's Best Monochrome Autograph MA-JA Jo Adell Card
4 1 41996751 GEM MINT 10 2017 Bowman's Best 1997 Best Cuts AJ Aaron Judge Atomic Refractor Card
5 1 41996752 GEM MINT 10 2017 Bowman's Best Best of 2017 Autograph Ttr Taylor Trammell Atomic Card
6 1 41996753 GEM MINT 10 2017 Bowman's Best Best of 2017 Autograph B17cc Carlos Correa Gold Refractor Card
7 1 41996754 GEM MINT 10 2017 Bowman's Best Best of 2017 Autograph B17cb Cody Bellinger Green Refractor Card
8 1 41996755 GEM MINT 10 2017 Bowman's Best 1997 Best Cuts PG Paul Goldschmidt Autograph-Gold Refractor Card
9 1 41996756 GEM MINT 10 2017 Bowman's Best Best of 2017 Autograph B17ra Ronald Acuna Card
10 1 41996757 GEM MINT 10 2017 Bowman's Best Best of 2017 Autograph B17ra Ronald Acuna Card
11 1 41996758 GEM MINT 10 2017 Bowman's Best Best of 2017 Autograph B17ra Ronald Acuna Refractor Card
12 1 41996759 GEM MINT 10 2017 Bowman's Best 1997 Best Cuts MT Mike Trout Gold Refractor Card
13 1 41996760 MINT 9 2018 Finest Firsts Autographs Ffa-OA Ozzie Albies Card
14 1 41996761 GEM MINT 10 2017 Bowman Mega Box Chrome Prospects BCP117 Rhys Hoskins Orange Refractor Card
15 1 41996762 NEAR MINT-MINT+ 8.5 2017 Topps Tribute Autographs TA-KB Kris Bryant Red Card


Order Type: 10-Day Collectors Club Voucher(20 Days)
# of cards: 15 cards
Order received per PSA: 07/26/2018
Order logged per PSA: 07/30/2018
Order Popped: 08/07/2018

Order Type: 65-Day Bulk
# of cards: 52 cards
Order received per PSA: 07/26/2018
Order logged per PSA: 07/30/2018
Order Popped:

[Ewing8888]

Originally Posted by metsandweezer

Might be a dumb question, but what do you mean by labeling the holders?

One of my orders had these labels included, the kind you stick on a folder. I went to the PSA site and realized that this is how they want them.

"Please place a label on the outside of each Card Saver and write the Submission Number and Line Number for that card. When packaging the cards for shipment please make sure to place the cards in the same order they are listed on your submission form. Note: When submitting multiples of the same card please make sure to place them on the same line and write the amount of cards you have under quantity. When labeling the cards please place the Submission Number and Line Number. Next to the Line Number, place a "/" and begin to number each card. For Example if you have 3 of the same card, each label should read:
Submission #1234567 Line #1/1
Submission #1234567 Line #1/2
Submission #1234567 Line #1/3

[Shinypsptitans]

How long does the platinum 15-card sub take in business days from when its received?

Is it still 15 business days?

Thanks!!

[FT35]

Originally Posted by Shinypsptitans

How long does the platinum 15-card sub take in business days from when its received?

Is it still 15 business days?

Thanks!!

Not sure they have this service anymore? The services listed on their website jump from Regular 20-day to Express 8-Day. I didn't even see the word platinum on the service page.

[BH34]

Originally Posted by Shinypsptitans

How long does the platinum 15-card sub take in business days from when its received?

Is it still 15 business days?

Thanks!!

Originally Posted by FT35

Not sure they have this service anymore? The services listed on their website jump from Regular 20-day to Express 8-Day. I didn't even see the word platinum on the service page.

I think he just means the Platinum level membership (which gets 15 vouchers) vs the Gold membership (6 vouchers).
Either way, FT is correct, I believe the vouchers is currently ~20 day turnaround, unless they are dual service (card/auto), then I think it might take longer.
My most recent dual sub with vouchers is on 18 business days as of today.

[BH34]

Originally Posted by Ewing8888

One of my orders had these labels included, the kind you stick on a folder. I went to the PSA site and realized that this is how they want them.

I saw this also, not sure if that's always been there and I never noticed, or if they added it really ever pointing it out to anyone..
It seems like potentially A LOT of work, especially for bulk submissions, so I didn't do it. But if it truly makes a dramatic difference in turnaround time, yea, I'll start doing that for my future submissions for sure.

[FT35]

Originally Posted by BH34

I think he just means the Platinum level membership (which gets 15 vouchers) vs the Gold membership (6 vouchers).
Either way, FT is correct, I believe the vouchers is currently ~20 day turnaround, unless they are dual service (card/auto), then I think it might take longer.
My most recent dual sub with vouchers is on 18 business days as of today.

I am an idiot. haha! Sorry bout that!

[Shinypsptitans]

Yup. I was referring to the platinum club free 15 card grades....I presume its 15-20 days then!

[lisu]

Order Type: 65 day bulk
# of cards: 197 cards
Order received per FedEx (if possible): 5/31/18
Order received per PSA: 6/5/2018
Order popped: (including count of business days)

Order Type Regular
# of cards: 14
Order received per FedEx (if possible): 7/11/18
Order received per PSA: 7/12/18
Order popped: (including count of business days) 7/23/18 8 business days

Order Type Regular
# of cards: 2
Order received per FedEx (if possible): 7/11/18
Order received per PSA: 7/12/18
Order popped: (including count of business days) 8/6/18 (about 15 business days)

Order Type Bulk
# of cards: 100
Order received per FedEx (if possible): 7/11/18
Order received per PSA: 7/12/18
Order popped: (including count of business days)

Order Type Bulk
# of cards: 124
Order received per FedEx (if possible): 7/18/18
Order received per PSA: 7/20/18
Order popped: (including count of business days) 8/10/18 (about 21 business days)

Order Type Bulk
# of cards: 129
Order received per FedEx (if possible): 7/18/18
Order received per PSA: 7/20/18
Order popped: (including count of business days) 8/9/18 (about 20 business days)

Updated, had 2 bulk orders from July pop.