All I want to do is talk about COMC - Page 35

NeilCO · 02-15-2017, 11:02 AM

WTF.

In December, when I sent in 3 batches of cards, I decided to throw in a couple comic books I had purchased on the recommendation of some BO members (The Humans, first edition). Upon receiving the comic books, COMC determined that they were not appropriate (I should have realized this, but had left the comic books in their original packaging and didn't notice some "inappropriate" imagery on the cover). So, COMC declined them. Now, two months later, I just received notification that "processing is complete" for that order, and that I was charged $10. I don't even understand where they came up with that figure, as processing for comics is $1-$3. Also, don't they normally not charge for declined items? Can anybody tell me where this BS charge comes from?

RandysHobby · 02-15-2017, 11:34 AM

Quote:

Originally Posted by thebrett

My Grading Submissions page still contains the same basically worthless information it always has, and likely always will

I don't have time to call them this time of year, which is why I use COMC in the 1st place

Oh well, maybe I'll get them by Spring

I sent an email a few days ago about the November batch asking for partial refunds. We shall see

Still waiting on mine!

RandysHobby · 02-15-2017, 11:47 AM

Quote:

Originally Posted by NeilCO

WTF.

In December, when I sent in 3 batches of cards, I decided to throw in a couple comic books I had purchased on the recommendation of some BO members (The Humans, first edition). Upon receiving the comic books, COMC determined that they were not appropriate (I should have realized this, but had left the comic books in their original packaging and didn't notice some "inappropriate" imagery on the cover). So, COMC declined them. Now, two months later, I just received notification that "processing is complete" for that order, and that I was charged $10. I don't even understand where they came up with that figure, as processing for comics is $1-$3. Also, don't they normally not charge for declined items? Can anybody tell me where this BS charge comes from?

Here is my guess: my dad accidentally purchased a little vacuum cleaning and had it shipped to my COMC box.

They charge a $10 fee for anything that can't be processed. Unfortunately, I am guessing that is what they charged you. STUPID!

manderson3422 · 02-15-2017, 01:29 PM

Quote:

Originally Posted by RandysHobby

Here is my guess: my dad accidentally purchased a little vacuum cleaning and had it shipped to my COMC box.

They charge a $10 fee for anything that can't be processed. Unfortunately, I am guessing that is what they charged you. STUPID!

I have never been charged for anything that was declined before?

JustMoe · 02-15-2017, 02:44 PM

Quote:

Originally Posted by thebrett

My Grading Submissions page still contains the same basically worthless information it always has, and likely always will

I don't have time to call them this time of year, which is why I use COMC in the 1st place

Oh well, maybe I'll get them by Spring

I was just wondering; there's always a chance that your cards are at the COMC offices but there could have been some issue when they were received by the COMC staff, like what happens with redemptions that arrive but are unattached to any specific user.

So, your cards could have shown up, but didn't have your name attached to them, so the cards are just sitting on someone's desk, waiting to be claimed.

Just a thought...

RandysHobby · 02-15-2017, 03:02 PM

Quote:

Originally Posted by JustMoe

I was just wondering; there's always a chance that your cards are at the COMC offices but there could have been some issue when they were received by the COMC staff, like what happens with redemptions that arrive but are unattached to any specific user.

So, your cards could have shown up, but didn't have your name attached to them, so the cards are just sitting on someone's desk, waiting to be claimed.

Just a thought...

I doubt this only because it seems that everyone's grading submission from November has not been put back into their accounts.

NeilCO · 02-15-2017, 05:19 PM

Quote:

Originally Posted by RandysHobby

Here is my guess: my dad accidentally purchased a little vacuum cleaning and had it shipped to my COMC box.

They charge a $10 fee for anything that can't be processed. Unfortunately, I am guessing that is what they charged you. STUPID!

Quote:

Originally Posted by manderson3422

I have never been charged for anything that was declined before?

Hmmm, interesting. Thank you both for the info. I sent them a reply email. Will expect a response some time next year if I don't follow up.

Sent from my iPhone using Tapatalk

RandysHobby · 02-15-2017, 05:20 PM

Quote:

Originally Posted by NeilCO

Hmmm, interesting. Thank you both for the info. I sent them a reply email. Will expect a response some time next year if I don't follow up.

Sent from my iPhone using Tapatalk

Lol!!!

I messaged them on twitter for the grading issue.

Sent from my iPhone using Tapatalk

JustMoe · 02-15-2017, 07:57 PM

Quote:

Originally Posted by RandysHobby

I doubt this only because it seems that everyone's grading submission from November has not been put back into their accounts.

Really? I didn't realize it was that widespread. In that case, it might be a BGS issue? Or a whole shipment from BGS to COMC got lost/misplaced. Either way, it sucks out loud.

sfgiants4life · 02-15-2017, 08:40 PM

I submitted my COMC grading order at the end of November. I'm guessing it was sent in early December to BGS. If the package is lost or misplaced I wish they would admit it or just say something. This whole now it is 3 months thing bothers me...especially since they never mentioned that grading orders done after mine in December have been returned...I wanted to grade a bunch of cards thru them...since I have a lot of credit. It seems lately they just seem more shady. The only way I get answers on problems is by asking...they should just send an email to everyone who has delayed grading orders and admit their is a problem and what that problem is...

RandysHobby · 02-15-2017, 10:53 PM

Has anyone tried calling about November grading? I will call tomorrow. We all should.

nhlcanada · 02-16-2017, 03:10 AM

Quote:

Originally Posted by thebrett

Actually my December BGS grades came back and my Novembers did not

I've just emailed them on this subject. I've now got cards back I submitted from Canada a full MONTH after my November 16th submission (which were all in the Washington warehouse). Unacceptable really. I've also asked for a refund because Beckett has a 45 day guarantee which I think has been changed to 50 now. I'd suggest emailing them- the more people who speak up the more likely to get something done about it.

nhlcanada · 02-16-2017, 03:13 AM

Quote:

Originally Posted by RandysHobby

Has anyone tried calling about November grading? I will call tomorrow. We all should.

Yes, call, email, maybe they prefer smoke signals being slow as molasses over there. And ask them for a refund, like I have.

RandysHobby · 02-16-2017, 02:47 PM

HUGE UPDATE:

I was refunded the full cost of grading for both of my November submissions and I have been told he is looking into the issue and will let me know when there is an answer. I hope to GOD they are found because I purchased these cards for about 10ea and now they are easy $30 dollar cards.

sfgiants4life · 02-16-2017, 04:55 PM

Quote:

Originally Posted by RandysHobby

HUGE UPDATE:

I was refunded the full cost of grading for both of my November submissions and I have been told he is looking into the issue and will let me know when there is an answer. I hope to GOD they are found because I purchased these cards for about 10ea and now they are easy $30 dollar cards.

That's great. I got no reply. My cards are $45 each...two cards...and both are PC cards. Hopefully I get them back.

thebrett · 02-16-2017, 04:57 PM

Calling right now because I got home from work a bit early.

They now have a 3 option phone tree. I let the account information line ring about 35 times (not exaggerating) and now the processing line is on about ring 30.

Seems like everything is falling into place over there? Maybe the ringer is turned off or everyone is having a cereal break?

manderson3422 · 02-16-2017, 06:21 PM

Who knows what is going on over there. My due date is in five days and haven't had any movement whatsoever. Different situations for us all right now but just wonder what's going on.

JustMoe · 02-16-2017, 06:49 PM

Quote:

Originally Posted by RandysHobby

HUGE UPDATE:

I was refunded the full cost of grading for both of my November submissions and I have been told he is looking into the issue and will let me know when there is an answer. I hope to GOD they are found because I purchased these cards for about 10ea and now they are easy $30 dollar cards.

It's awesome you got the refund for the fees, but it sucks that the cards are still missing...and, not to dismiss the fact you actually got a refund, but this is part of the problem at COMC. Rather than solving the fundamental problem (missing cards) COMC is just throwing money at the issue and hoping to buy your silence, or at least, appease you enough that you just stop complaining. Good luck.

thebrett · 02-16-2017, 06:53 PM

Quote:

Originally Posted by JustMoe

It's awesome you got the refund for the fees, but it sucks that the cards are still missing...and, not to dismiss the fact you actually got a refund, but this is part of the problem at COMC. Rather than solving the fundamental problem (missing cards) COMC is just throwing money at the issue and hoping to buy your silence, or at least, appease you enough that you just stop complaining. Good luck.

Well when I finally got ahold of someone they didn't even offer to refund me anything. They actually didn't even ask me who I was...

I wonder how much in Sales I will need to get to before anyone over there cares that I exist? I did $45,000 in 2016, and can't get a return e-mail in under 3 days. Oh well, guess I will just keep sending stuff in.

JustMoe · 02-16-2017, 06:54 PM

Quote:

Originally Posted by thebrett

Calling right now because I got home from work a bit early.

They now have a 3 option phone tree. I let the account information line ring about 35 times (not exaggerating) and now the processing line is on about ring 30.

Seems like everything is falling into place over there? Maybe the ringer is turned off or everyone is having a cereal break?

LOL - I think it's awesome that they've developed multiple ways to ignore their customers - the extra phone lines must be where all the advertising/marketing money they get from the Port Sales went.

And, I hate to be the bearer of bad news, but the "cereal bar" got phased out a long time ago. God forbid Upper Management allow there to be any "perks" for working at COMC; then again, the fact that cereal is considered a perk may be part of the problem...

JustMoe · 02-16-2017, 06:59 PM

Quote:

Originally Posted by thebrett

Well when I finally got ahold of someone they didn't even offer to refund me anything. They actually didn't even ask me who I was...

I wonder how much in Sales I will need to get to before anyone over there cares that I exist? I did $45,000 in 2016, and can't get a return e-mail in under 3 days. Oh well, guess I will just keep sending stuff in.

And there it is...as long as you keep sending stuff in, why should they care about you? They're just going to keep doing what they do, because people keep sending stuff in...

(and, I don't mean this as a diss towards you, but as a comment towards COMC's attitude, in general...)

thebrett · 02-16-2017, 07:44 PM

My 3 November graded cards just populated into my account

Onions · 02-16-2017, 07:45 PM

My card that I submitted for grading on 11/28 (likely an early December submission) was just deposited to my account. Came back as "shaved top edge on back" but at least it's back to me.

I inquired last night via email. No response or refund.

sfgiants4life · 02-16-2017, 08:02 PM

Quote:

Originally Posted by thebrett

My 3 November graded cards just populated into my account

My 2 just showed up in my account too. Thanks for letting me know theBrett. The sad thing is no reply to my email. I guess the first to complain gets the refund and the rest of us get silence.

JustMoe · 02-16-2017, 08:27 PM

Quote:

Originally Posted by thebrett

My 3 November graded cards just populated into my account

I'm honestly glad to see your cards finally "arrived"...but, I still wonder what would have happened if you didn't ask about them?

I also wonder what they're going to do for the other folks who were waiting for cards within that shipment?...if anything?

02-15-2017, 11:02 AM	#851
NeilCO Member Join Date: Jan 2013 Posts: 5,282 sundaysportscards NeilCO	WTF. In December, when I sent in 3 batches of cards, I decided to throw in a couple comic books I had purchased on the recommendation of some BO members (The Humans, first edition). Upon receiving the comic books, COMC determined that they were not appropriate (I should have realized this, but had left the comic books in their original packaging and didn't notice some "inappropriate" imagery on the cover). So, COMC declined them. Now, two months later, I just received notification that "processing is complete" for that order, and that I was charged $10. I don't even understand where they came up with that figure, as processing for comics is $1-$3. Also, don't they normally not charge for declined items? Can anybody tell me where this BS charge comes from? __________________ Timberwolves fan. Main PC is Gorgui Dieng, who has been top 35 in RPM Wins for two straight seasons. Don't @ me. Or do. I'll be around.

02-15-2017, 10:53 PM	#861
RandysHobby Member Join Date: Mar 2012 Location: Arizona Posts: 9,362 NickFolesEaglesQB	Has anyone tried calling about November grading? I will call tomorrow. We all should. __________________ Super collector of Tanner McKee, Jimmer Fredette, Robert Tonyan, and Jameer Nelson. InventoryChanger on IG and InventoryChanger.IG on eBay.

02-16-2017, 02:47 PM	#864
RandysHobby Member Join Date: Mar 2012 Location: Arizona Posts: 9,362 NickFolesEaglesQB	HUGE UPDATE: I was refunded the full cost of grading for both of my November submissions and I have been told he is looking into the issue and will let me know when there is an answer. I hope to GOD they are found because I purchased these cards for about 10ea and now they are easy $30 dollar cards. __________________ Super collector of Tanner McKee, Jimmer Fredette, Robert Tonyan, and Jameer Nelson. InventoryChanger on IG and InventoryChanger.IG on eBay.

02-16-2017, 04:57 PM	#866
thebrett Member Join Date: Jul 2012 Location: Bloomington, IL Posts: 5,118 Thebrett321 TheBrett	Calling right now because I got home from work a bit early. They now have a 3 option phone tree. I let the account information line ring about 35 times (not exaggerating) and now the processing line is on about ring 30. Seems like everything is falling into place over there? Maybe the ringer is turned off or everyone is having a cereal break? __________________ Blowout Forums Resident Topps Bunt guy I guess

02-16-2017, 06:21 PM	#867
manderson3422 Member Join Date: Oct 2016 Location: Boise, ID Posts: 168 MattsSportsCards3422	Who knows what is going on over there. My due date is in five days and haven't had any movement whatsoever. Different situations for us all right now but just wonder what's going on. __________________ I review all 50% offers on comc!! Make offers on anything Need 2015 Topps Chrome Kyle Seager Superfractor and printing plate for rainbow. Please help!!!

02-15-2017, 08:40 PM	#860
sfgiants4life Member Join Date: Aug 2011 Posts: 956	I submitted my COMC grading order at the end of November. I'm guessing it was sent in early December to BGS. If the package is lost or misplaced I wish they would admit it or just say something. This whole now it is 3 months thing bothers me...especially since they never mentioned that grading orders done after mine in December have been returned...I wanted to grade a bunch of cards thru them...since I have a lot of credit. It seems lately they just seem more shady. The only way I get answers on problems is by asking...they should just send an email to everyone who has delayed grading orders and admit their is a problem and what that problem is...

02-16-2017, 07:44 PM	#872
thebrett Member Join Date: Jul 2012 Location: Bloomington, IL Posts: 5,118 Thebrett321 TheBrett	My 3 November graded cards just populated into my account __________________ Blowout Forums Resident Topps Bunt guy I guess

02-16-2017, 07:45 PM	#873
Onions Member Join Date: Dec 2014 Posts: 2,223 onion99	My card that I submitted for grading on 11/28 (likely an early December submission) was just deposited to my account. Came back as "shaved top edge on back" but at least it's back to me. I inquired last night via email. No response or refund.