what's happening Comc

[jason122883]

Wow. I haven't used COMC in years, and it doesn't look like I will be again. Months to ship out an order? This is insane. Is it just a lack of employees?

[1992UDFootball]

Pathetic.

[DynaEtch]

Welp I guess they didnt learn any lessons from the previous shipping fiasco a couple years ago (changing warehouses, pandemic delays or whatever).

My expected ship date for my 12/30 order was 1/30. It now says expected ship date 2/27. What make me doubt even that is the items ahead of order, 294,756 is basically treading water...it's barely going down. This is what I meant above about prioritizing both ebay and economy rushed over any delays can result in significant progressive delays to economy shipping.

This is ridiculous and to know COMC is choosing to extend the ebay promotions etc, when they clearly cant handle this shipping- mind boggling. Someone said above or the other thread it's Black Friday backlog etc- I disagree. This is sudden, apparently this January. Not sure what's going, but it's not normal for even holiday related delays.

[Budler]

As of right now the cards ahead of me is the same number as last Friday morning. BUT the date has gone out 5 more days. So Friday and Monday they did not send any cards out from the economy shipping and no working overtime.

About the time that they let us know about the E-Bay agreement I have been having a few issues with the site that I never had before. Just wondering what is going on too.

PS I keep getting E-Mails to send in more cards for the auctions. I asked they why should I if you can not get me my cards I buy in a timely matter. NO reply yet.

[AeroFishOne]

12/10/23 and now saying shipping 2/10/24 but hasn’t moved from 131k for a few days and has been in the 130k’s for a few weeks now.

This is my major issue. When shipping options are chosen there is already a lengthy bit of time put on each service. Im paying for each service expecting that the order will be shipped by the date listed. What’s infuriating is that they very obviously seem to prioritizing services that extended outward from their website like eBay sells, grading and so on. As others have mentioned, the priority should be getting cards out that have already been paid for. If this cannot be guaranteed then these extra services should be put on hold to fill the backlog.

[DynaEtch]

Originally Posted by Budler

PS I keep getting E-Mails to send in more cards for the auctions. I asked they why should I if you can not get me my cards I buy in a timely matter. NO reply yet.

This is exactly the problem. They plaster all these banner ads about promotions with eBay and grading while these major shipping issues have utterly swamped the system. That is an issue. I have an outgoing email to customer service, can’t wait for the bot response.

But yea to the above point, the way they structure the shipping is a terrible way to do it. I understand the eBay has to be prioritized. But the economy rushed doesn’t. It’s also very misleading- when I choose to pay for a shipment it says the ship date- in my case 1/30. If I would have known it would be multiple months, I might have paid for economy rushed.

[Dalston]

One indication of the impact of the current eBay promotion - COMC has received 70% more feedback in the last month than its monthly average for the last year.

(Not that this is an excuse - the effect was predictable and should have been planned for. But it's a useful data point)

[f2tornado]

They probably need to prove their worth to eBay given the new investment. They're already an effective vault without calling themselves one.

I did take advantage of the auction promo. Probably sprinkled 50 of them and used the proceeds to buy more stuff. Now they just need to get caught up shipping the stuff.

[DynaEtch]

Originally Posted by Dalston

One indication of the impact of the current eBay promotion - COMC has received 70% more feedback in the last month than its monthly average for the last year.

(Not that this is an excuse - the effect was predictable and should have been planned for. But it's a useful data point)

Wow....pretty convincing this is the cause then. And they extended the promotion, knowing the shipping backlog is swamped and cant get the COMC customers' shipments out remotely on time. Terrible.

[Blazed]

This thread is wild. All this crying about a shipping delay... wow.

[Budler]

how would you feel if you started to get 100s of cards back into your account and COMC was removing money from your account for those cards. Just because buyers want refunds because it has taken 2 month and no cards yet. Some of my cards would be a year out not 2 months. Buyer asks for refunds from E-bay all the time because they missed the shipping dates and sometimes get the cards also.

Now I would say WOW to that.

I bet you woulld be crying a lot.

[Blazed]

Originally Posted by Budler

how would you feel if you started to get 100s of cards back into your account and COMC was removing money from your account for those cards. Just because buyers want refunds because it has taken 2 month and no cards yet. Some of my cards would be a year out not 2 months. Buyer asks for refunds from E-bay all the time because they missed the shipping dates and sometimes get the cards also.

Now I would say WOW to that.

I bet you woulld be crying a lot.

I would say wow to that too if it actually was happening. Not shipping eBay auctions for a year? Not shipping after 2 months? I doubt that

That paragraph is mixed with emotion and exaggeration. That's why it doesn't make sense.

[DynaEtch]

Originally Posted by Blazed

This thread is wild. All this crying about a shipping delay... wow.

It's being poorly run, in part by decisions by COMC to swamp the system with all these promotions...at which point exactly is it ok to expect cards shipped to you that you paid for and were told was going to ship on X date. What if it's 3 months later...5 months later? Any date at all? What if a year later...just a shipping delay.

Edit: I wonder if you, after buying a card on ebay, and the seller just sits on it and doesnt ship out for a month later- if you would be complaining- or much more likely, filing claims to get your money back. But just a shipping delay right? You'd have no issue?

[jason122883]

Originally Posted by Blazed

I would say wow to that too if it actually was happening. Not shipping eBay auctions for a year? Not shipping after 2 months? I doubt that

That paragraph is mixed with emotion and exaggeration. That's why it doesn't make sense.

Huh? It seems like a very poorly run business at this point. If it's taking you 3 months to ship out someone's order, maybe hire more people?

[fungi2510]

Originally Posted by jason122883

Huh? It seems like a very poorly run business at this point. If it's taking you 3 months to ship out someone's order, maybe hire more people?

Probably sit this one out since you have no dog in the race.

[Blazed]

Originally Posted by DynaEtch

It's being poorly run, in part by decisions by COMC to swamp the system with all these promotions...at which point exactly is it ok to expect cards shipped to you that you paid for and were told was going to ship on X date. What if it's 3 months later...5 months later? Any date at all? What if a year later...just a shipping delay.

Edit: I wonder if you, after buying a card on ebay, and the seller just sits on it and doesnt ship out for a month later- if you would be complaining- or much more likely, filing claims to get your money back. But just a shipping delay right? You'd have no issue?

I buy from them on eBay too and have never waited longer than 3 or 4 days? So this waiting for a month or 2? Or a year like someone mentioned, I don't see it happening.

My first 2 eBay wins this year that I had shipped instead of transferred into my COMC account






I went to last year here's the first one that came up, it didn't take a month to ship last year either.




First one I saw from 2022, didn't take a month to ship then either.

Originally Posted by jason122883

Huh? It seems like a very poorly run business at this point. If it's taking you 3 months to ship out someone's order, maybe hire more people?

I buy cards for a few months at a time then request a shipment after they build up. Seems like they ship pretty promptly and are ran pretty well to me. I've never waited months for them to ship an order.

[DynaEtch]

^^^
No one is questioning ebay COMC shipments- they have to prioritize them and they are continuing to go out in a timely fashion. The point I was raising about ebay is picture if you bought something from any random ebay seller (or on here from a blowout seller). And they simply didnt ship it out and it was 3 weeks or a month after you bought it. It's just a shipping delay right? (I think many people would be justifiably pretty irked by that).

The COMC shipment you posted also appears to be a rushed shipment. Again, they appear to be utterly prioritizing those (which I dont agree with). Economy shipments are the ones severely impacted- it'll probably be 2+ months before I get mine. As someone said, something is not right with the company if it takes multiple months to ship out an order.

[mcb0419]

I don't buy off COMC too often but I did just request a shipment of 9 cards yesterday using Economy Rushed. I started with about 31k items ahead of me with 2/1 as predicted shipment; it's now at 27k items and 2/3. I'm aware that it could take longer based on what others are saying, but I'm def surprised to hear others who paid just a few bucks less than me for shipping are still waiting from 2 months ago.

[Budler]

Originally Posted by Blazed

I would say wow to that too if it actually was happening. Not shipping eBay auctions for a year? Not shipping after 2 months? I doubt that

That paragraph is mixed with emotion and exaggeration. That's why it doesn't make sense.

Emotion Yes!! Exaggeration No. You misunderstood we are not talking about long waits for E-Bay purchases. The E-Bay purchases get in front of the line for shipping. I'm talking about buying cards every few days for a year and wait for free shipping at Black Friday. Which did not happen this year.

Due to the fact that most of my purchases are under $2 each (the $2 is with handling fee .25). I will not pay they .50 more cents per card to get them faster. I can live with 30 days. If you read my one reply you would have seen how long it take my 26 shipments from them.

Yes I run a couple of things together that I should have explained a little more.

You never stated how many cards per shipment or what type of shipment. That plays into what we have been complaining about.

[Budler]

Originally Posted by mcb0419

I don't buy off COMC too often but I did just request a shipment of 9 cards yesterday using Economy Rushed. I started with about 31k items ahead of me with 2/1 as predicted shipment; it's now at 27k items and 2/3. I'm aware that it could take longer based on what others are saying, but I'm def surprised to hear others who paid just a few bucks less than me for shipping are still waiting from 2 months ago.

So you paid $9.49 for shipping 9 cards. For my shipment it would have cost a total of $108.49 if I used Rush for 207 cheap cards. (around average of $2 or less)

Your 9 cards have been put ahead of my 207 so I wait a little longer every time someone is willing to pay more. The cards ahead of you are not count when they count the cards ahead of me. (per a CS personal). So now there is ready 27K more cards ahead of me then what shows and more is adding up. I cannot change my shipping every if I wanted too. I just have to wait until they get it done. I cannot ask for a refund because of late shipping like other sites.

[DynaEtch]

Originally Posted by Budler

I cannot ask for a refund because of late shipping like other sites.

Also a good point. At the very least, COMC could refund the whopping $4.99 shipping for an extra 1 month wait time tacked on, as a gesture to their customers. I see no signs of that though, naturally.

[jason122883]

Originally Posted by fungi2510

Probably sit this one out since you have no dog in the race.

I'm good. I think I can have an opinion as well. Appreciate your feedback though

[Blazed]

Originally Posted by DynaEtch

^^^
No one is questioning ebay COMC shipments- they have to prioritize them and they are continuing to go out in a timely fashion. The point I was raising about ebay is picture if you bought something from any random ebay seller (or on here from a blowout seller). And they simply didnt ship it out and it was 3 weeks or a month after you bought it. It's just a shipping delay right? (I think many people would be justifiably pretty irked by that).

The COMC shipment you posted also appears to be a rushed shipment. Again, they appear to be utterly prioritizing those (which I dont agree with). Economy shipments are the ones severely impacted- it'll probably be 2+ months before I get mine. As someone said, something is not right with the company if it takes multiple months to ship out an order.

Ah I see. So you don't think they should prioritize customers who pay more for faster service? Makes sense on BO.

So if you ran a business and some customers paid you more to get faster service and other customers opted for the free service with the understanding that it will take longer - how would you handle the orders?

That's the equivalent of going to an NBA game and paying $10 for seats in the rafters then complaining you can't see as good as people courtside. You get what you pay for.

[Blazed]

Originally Posted by Budler

Emotion Yes!! Exaggeration No. You misunderstood we are not talking about long waits for E-Bay purchases. The E-Bay purchases get in front of the line for shipping. I'm talking about buying cards every few days for a year and wait for free shipping at Black Friday. Which did not happen this year.

Due to the fact that most of my purchases are under $2 each (the $2 is with handling fee .25). I will not pay they .50 more cents per card to get them faster. I can live with 30 days. If you read my one reply you would have seen how long it take my 26 shipments from them.

Yes I run a couple of things together that I should have explained a little more.

You never stated how many cards per shipment or what type of shipment. That plays into what we have been complaining about.

Yep, now I get what you meant in the other post. My orders are between 50 - 100 cards and I use the rushed service. Don't really care about the cost of the rushed, as I said in the last post, you get what you pay for so it is what it is.

But I get it now, it's the free/economy shipping causing the issue. I've never used it so I can't speak on it.

But the other services work great.

[DynaEtch]

Originally Posted by Blazed

Ah I see. So you don't think they should prioritize customers who pay more for faster service? Makes sense on BO.

So if you ran a business and some customers paid you more to get faster service and other customers opted for the free service with the understanding that it will take longer - how would you handle the orders?

That's the equivalent of going to an NBA game and paying $10 for seats in the rafters then complaining you can't see as good as people courtside. You get what you pay for.

No, you are misconstruing what Im saying.

They would *still* be prioritizing the rushed shipments over economy, just the unforeseen delays would eat into them both.

I had to explain this in previously in the thread, but here goes the example again. Say you have a choice on 12/30 to pay for rushed or economy. Rushed says ship date Jan 10, economy says ship date Feb 10. Say COMC spreads the delays between the two. So maybe rushed goes out Jan 25 instead, whereas the economy might be Feb 25 with the delay. You are still getting a priority over economy and in fact the same month difference it would have been if no delay- you are still getting priority compared to if you chose the other option on that day.....just maybe not over an economy order placed a month before you (which to me, would not be right). As it is though, someone could place a rushed order Feb 15, even after the original expected ship date of the economy order placed 12/30, and still get way ahead in the queue compared to them. So it is not surprising we see these major backlogs for economy.

Economy is not free, it's like $5ish. Rushed is simply not practical for large shipments. No one wants to pay $200+ for a package that costs $10 to ship.

My main point btw isnt even the rushed vs economy thing- it's the running all these promotions (extending them even) given the lack of ability to get packages out on time as it is.