Buyer never received $1600 package

[Jordan23James]

Hey all I have a question about the buyer, I sold $1600 lots of Griffey inserts to them and they said they never received it but tracking shows that USPS delivered last Sat. I ship thru small priority mail, any suggestions?

[DynaEtch]

More info is needed….was it ebay? Any problematic patterns in buyers feedback left for others?

One thing to not do is send a refund. You have no way to know if the buyer isn’t just lying, so refund doesn’t make sense. I would inform the buyer tracking shows delivered, specify the address it was send to, and tell them to check with carrier/their local post office why their package is saying delivered but they didn’t get it. That is a local USPS issue on the buyers end, and seller won’t be able to do anything with that. A missing mail online form could be filled out for the package but with a delivery scan that probably doesn’t go anywhere.

[Jordan23James]

Originally Posted by DynaEtch

More info is needed….was it ebay? Any problematic patterns in buyers feedback left for others?

One thing to not do is send a refund. You have no way to know if the buyer isn’t just lying, so refund doesn’t make sense. I would inform the buyer tracking shows delivered, specify the address it was send to, and tell them to check with carrier/their local post office why their package is saying delivered but they didn’t get it. That is a local USPS issue on the buyers end, and seller won’t be able to do anything with that. A missing mail online form could be filled out for the package but with a delivery scan that probably doesn’t go anywhere.

From Facebook Ken Griffey Jr Sports Cards Universe group, they paid me thru paypal GS and use paypal's suggested address even the same as what Buyer gave me their address, just that I am worried if I lose $ just because USPS lose or buyer is lying? I heard a lot that Paypal is always on Buyer's side?

[DynaEtch]

Originally Posted by Jordan23James

From Facebook Ken Griffey Jr Sports Cards Universe group, they paid me thru paypal GS and use paypal's suggested address even the same as what Buyer gave me their address, just that I am worried if I lose $ just because USPS lose or buyer is lying? I heard a lot that Paypal is always on Buyer's side?

Well on eBay a delivery scan on tracking protects you as a seller and a buyer isn’t going to win an item not received case.

I honestly don’t know how PayPal GS works with that. Youd still think seller would be in the clear with a delivery scan. But I don’t know.

For $1600 it would have been a good idea to require a signature on this- ebay requires it actually for >$750 packages. A package that expensive should have it. With a sig the buyer wouldn’t be able to lie about this as easily, as there would be a a record of the sig. It’s even possible the buyer noticed the package didn’t have a sig and that enticed them to take advantage of it and lie/say it didn’t come, if PayPal is looking for a sig.

But bottom line I wouldn’t refund anything to a buyer merely claiming this when tracking says delivered. Although likely they are flat out lying, in the small chance they actually didn’t get the package while it said delivered, then they need to inquire with their local USPS because that shouldn’t happen.

[DynaEtch]

So how was the package exactly sent. Small flat rate USPS priority box? Any sig required? Any insurance?

[EBCollectibles]

I have seen plenty of cases where the seller always loses when he/she doesn't do Signature conformation on an item over $750.

[Jordan23James]

[DynaEtch]

No answer on whether it was sent with sig or insurance.

If it doesnt show up the next day, the buyer should be:

-Asking his mail carrier
-Going to his local post office, ask for a supervisor, and see if they can figure out what went wrong. It’s possible they can locate delivery scans geographically but not always and also it may be too broad of an area.

I don’t think you starting an in investigation as he is requesting is going to do much since this is a USPS delivery issue on his end. You can fill out missing mail forms online with USPS, that’s all you can do. But since tracking says delivered probably a waste of time.

This could easily all be a lie just the same and the buyer possibly has the package in hand, and trying to get a refund. If any of the cards are identifiable- serial number Griffey’s etc- look out for them on the market.

[Jordan23James]

Originally Posted by DynaEtch

No answer on whether it was sent with sig or insurance.

If it doesnt show up the next day, the buyer should be:

-Asking his mail carrier
-Going to his local post office, ask for a supervisor, and see if they can figure out what went wrong. It’s possible they can locate delivery scans geographically but not always and also it may be too broad of an area.

I don’t think you starting an in investigation as he is requesting is going to do much since this is a USPS delivery issue on his end. You can fill out missing mail forms online with USPS, that’s all you can do. But since tracking says delivered probably a waste of time.

This could easily all be a lie just the same and the buyer possibly has the package in hand, and trying to get a refund. If any of the cards are identifiable- serial number Griffey’s etc- look out for them on the market.

No signatures required and only $100 insurance included in Priority Mail but costs around $60 if want fully insured. Man it's stressful since almost whole my tools stolen from trailer last month so had to sell my PC Griffey 90s inserts slab and hope not dealing w other theft geez

[DynaEtch]

Originally Posted by Jordan23James

No signatures required and only $100 insurance included in Priority Mail but costs around $60 if want fully insured. Man it's stressful since almost whole my tools stolen from trailer last month so had to sell my PC Griffey 90s inserts slab and hope not dealing w other theft geez

It’s still early. It could still be randomly delivered today or tomorrow. Who knows maybe a neighbor got it delivered by mistake and then they’ll drop it off in the next couple days.

But the possibility the buyer is lying is still very possible. Insurance would be expensive (and wouldn’t cover you in this case btw since it says delivered, although having it insured for that much comes with the an automatic sig, which is why I was wondering). Signature confirmation is only like $3.50 or so. Any expensive package really needs to have to that….the buyer couldn’t claim this as easily if their sig is on record with receipt. It also would help prevent it being delivered to a different location by mistake, since that person would have to sign for it.

[hche]

Originally Posted by Jordan23James

No signatures required and only $100 insurance included in Priority Mail but costs around $60 if want fully insured. Man it's stressful since almost whole my tools stolen from trailer last month so had to sell my PC Griffey 90s inserts slab and hope not dealing w other theft geez

Paypal requires sig. confirmation for items over $750. Full seller protection program: https://www.paypal.com/us/legalhub/s...locale.x=en_US

I will also go to your local PO to check. Some local POs are helpful. Some are not. You can also open a missing mail inquiry: https://www.usps.com/help/missing-mail.htm

Sig. confirmation is important for expensive items since eBay or Paypal requires that for their protection program. Insurance is to protect the seller in case of or lost or damaged mails. So it is a seller's choice to take the risk or not. Of course, there are horror stories about insurance claims.

[DynaEtch]

Originally Posted by hche

Paypal requires sig. confirmation for items over $750. Full seller protection program: https://www.paypal.com/us/legalhub/s...locale.x=en_US

I will also go to your local PO to check. Some local POs are helpful. Some are not. You can also open a missing mail inquiry: https://www.usps.com/help/missing-mail.htm

Sig. confirmation is important for expensive items since eBay or Paypal requires that for their protection program. Insurance is to protect the seller in case of or lost or damaged mails. So it is a seller's choice to take the risk or not. Of course, there are horror stories about insurance claims.

It does make me question if the buyer noticed the package didn’t have sig, and pounced on the opportunity, looking to scam. Hopefully not. But that could help explain it as a package showing delivered on tracking but not actually is quite rare (talking about regular packages not ESE), and for it to happen with a $1600 package is pretty coincidental. The notable cards, especially if uniquely identifiable, should be posted soon so people can be on the lookout for them.

It wouldn’t hurt to go into your (the seller’s) local post office, talk to a supervisor and see if they can help at all. My local PO here is actually pretty helpful, even trying to assist with things happening on the other end of the transit, but I do think little is able to be done for a package showing delivered. A missing mail search would probably just return “package was delivered”. Doesn’t hurt to try this stuff though.

[JeffG1954]

Other threads have mentioned that the delivering post office may have GPS tracking to show exactly where the package was delivered.....contact your local post office and maybe they can help with that.

[Jordan23James]

Here's a new message from the buyer, they do not pay for shipping cost and not even asking for insurance. Guess lesson learned for me, I aint pay extra for insurance, wish I'd know of signature required before.

[EBCollectibles]

he knows all the loopholes you can tell. A friend of mine lost a $2000 for the same thing. He didn't know about the $750 thing. It showed delivered an all but he lost. What is his name? Plenty of shady people on facebook.

[Jordan23James]

Originally Posted by EBCollectibles

he knows all the loopholes you can tell. A friend of mine lost a $2000 for the same thing. He didn't know about the $750 thing. It showed delivered an all but he lost. What is his name? Plenty of shady people on facebook.

Kevin Tsai, that's what I thought so.

[hche]

Originally Posted by EBCollectibles

he knows all the loopholes you can tell. A friend of mine lost a $2000 for the same thing. He didn't know about the $750 thing. It showed delivered an all but he lost. What is his name? Plenty of shady people on facebook.

Wait.... from his last messages, the buyer said he is not claiming buyer protection and taking the loss, didnt he? Seems like he is doing a lot to find the package. Usually, a scammer will just open a case and wait the paypal to rule in his favor. At this point, seems like a USPS issue. The phone number belongs to Torrance, CA post office. OP can certainly call to confirm the story.

[LondonGames]

Originally Posted by Jordan23James

The way he writes sounds like a scammer. Dishonest language.

Also wild how he is going about this to boot. This is not how to handle it. The first thing he should've done is checked with his post office to figure out why it showed delivered even though it wasn't. Even if he hadn't taken that step, the first thing he should've written to you is that he was going to do that.

Sorry, but there is no way to ever know for sure who is scamming or not... but this 99% sounds like a dishonest person that has received the package already.

[LondonGames]

Originally Posted by Jordan23James

Here's a new message from the buyer, they do not pay for shipping cost and not even asking for insurance. Guess lesson learned for me, I aint pay extra for insurance, wish I'd know of signature required before.

These news messages sound promising. Hope it ends well for you. He could still very well be angling but it's worth taking at face value he's acting in good faith.

Mistakes happen and he at least sounds reasonable to deal with which is a huge positive.

[Bosoxfan5990]

If the Lynn's Corp of America in Torrance, CA is the same Lynn's Corp I found on Google, it's not a residential address and is actually a multi-national corporation.

5420 Torrance Blvd is 9 minutes away from the Lynn's Corp address showing on Google, not "across the street from [his] community."

[hche]

Oh well, there is no worry of a scam until the buyer files a claim.

[DynaEtch]

A lot of things are magically lining up for this $1600 package to somehow not get delivered while having a delivered scan on tracking (which is quite rare for a regular package btw). Just happens to be a rookie mail carrier, just happens they delivered it somewhere else. I suppose at least parts of the story could be verified by calling the post office and seeing if they confirm it was delivered in the wrong place. I dunno…I’m skeptical about this story but you never know.

He’s bringing up insurance- good luck getting an insurance claim paid out for a package scanned delivered on tracking. The signature confirmation for like $3.50 would have been a good idea- necessary, really.

[Jordan23James]

Wow not realizing how easy to walk away by just claim, even without have PayPal contact me or asking any questions.

[Bosoxfan5990]

I thought the buyer wasn't going to open a case?

Smells super fishy, especially based on the information I found above.

[jlzinck]

You got played, sorry.
Once he buyer saw he didn't have to sign for it you were cooked.